SHANE SMITHPortland, OR • Cell: 503-593-3622 • shanes1133@gmail.com

Professional SummaryDynamic Manager skilled in developing and training teams, effectively controlling costs and achieving revenue andhigh guest satisfaction ratings in competitive environments. Passionate about fostering a positive and results-oriented team culture.

SkillsService-oriented Natural leaderFocus on quality assurance Guest satisfaction specialistProperty management Revenue generation and managementTeam building New employee hiring and training

Work HistoryGeneral Manager, 06/2006 to 11/2014Silver Cloud Inn NW - 82 rooms – Portland, OR

- Interacted daily with all department managers to maintain success of hotel.- Prepared payroll and coded departmental invoices.- Responded to internal and online guest feedback.- Analyzed monthly profit and loss statements.- Assisted Asset Manager on Capital Expenditures.- Worked with Revenue Manager on rate strategies.

Assistant General Manager, 09/2005 to 05/2006The Hotel Group - Courtyard by Marriott - 120 rooms – Richland, WA

- Assisted and supervised all departments.- Worked with Revenue Manager to set controls on reservation system.- Assisted in hiring, training, and evaluation of employees.- Oversaw all aspects of payroll and accounts receivable.- Coordinated with sales and banquet staff for events.- Assisted in dual marketing efforts with sister hotel.

Assistant General Manager, 10/2004 to 09/2005The Hotel Group - Hilton Garden Inn - 120 rooms – Kennewick, WA

- Worked with the pre-opening team on all aspects of startup.- Facilitated hiring and training programs for opening employees.- Organized positive team events and activities.- Maintained revenue management on property system.- Coordinated with sales and banquet staff for events.

Operations Manager, 05/2002 to 10/2004The Hotel Group - Plaza Inn & Suites at Ashland Creek - 91 rooms – Ashland, OR

- Created training programs for the opening of a new independent hotel.- Assisted sales and marketing efforts on prospecting new business.- Created and maintained relationships with local businesses.- Assisted in hiring, training, and evaluation of all new employees.- Supervised all food and guestroom supply purchasing.- Reported all operations and financials to Management Company.

Front Office Manager, 03/2001 to 05/2002The Hotel Group - Holiday Inn Express - 90 rooms – Pullman, WA

- Supervised, assisted and scheduled front desk staff.- Balanced daily deposits and facilitated accounts receivable.- Assisted in the hiring and training of all employees.- Assisted in the pre-opening operations of 5 new hotels.

EducationBachelor of Arts: Business Administration ManagementEastern Washington University - Cheney, WA

- Recipient of Eastern Washington University Leadership Award- Recipient of Sigma Phi Epsilon Balanced Man Award- Student Coordinator for Intramural Sports- Internship - Entertainment Coordinator U.S.A Olympic Wrestling Trials