shared power in public services

15
Mandy Williams www.participationcymru.org.uk @PartCymru

Upload: walescva

Post on 10-Jul-2015

68 views

Category:

Government & Nonprofit


1 download

DESCRIPTION

Presentation from WCVA's Annual Conference 2014

TRANSCRIPT

Page 1: Shared power in public services

Mandy Williamswww.participationcymru.org.uk

@PartCymru

Page 2: Shared power in public services
Page 3: Shared power in public services
Page 4: Shared power in public services

Shared Power

Engaged Leadership

Engaged Public

Engaged Staff

Where the MAGIC

happens

Page 5: Shared power in public services
Page 6: Shared power in public services
Page 7: Shared power in public services
Page 8: Shared power in public services
Page 9: Shared power in public services
Page 10: Shared power in public services

Cardiff School of Psychology

Care and Social Services Inspectorate Wales

Page 11: Shared power in public services

“We don’t just talk! We do something practical”

‘‘Transparent decision making’ - two way process”

‘‘To work together to achieve the best standards for the people that matter”

“Enable change and innovation to happen”

“Not let things be because they are difficult”

“That this is not just a paper exercise to be politically correct”

Page 12: Shared power in public services

Calculated risk

&

Creative

thinking

Page 13: Shared power in public services

Experiences of all involved

The voice of a service user:

“It is not an ‘us’ and ‘them’ environment. ‘We’ are in this

together.”

The voice of a trainee:

“It was an empowering experience for all involved. It

made the process more approachable and comfortable.”

The voice of a professional:

“We made it happen! Tackled issues as we went along

despite external barriers. The involvement of service

users and cares grounds me in what I do.”

Page 14: Shared power in public services

Common Characteristics

• Seeing people’s potential not their problems• Use of trusted intermediaries• Accessible language and information• Redress in numbers• Everyone willing to take risks

Page 15: Shared power in public services

So......

Where does your power lie?

Claim it and use it to enable what matters to peopleto you,to me,to us,

HAPPEN