shared power in public services
DESCRIPTION
Presentation from WCVA's Annual Conference 2014TRANSCRIPT
Shared Power
Engaged Leadership
Engaged Public
Engaged Staff
Where the MAGIC
happens
Cardiff School of Psychology
Care and Social Services Inspectorate Wales
“We don’t just talk! We do something practical”
‘‘Transparent decision making’ - two way process”
‘‘To work together to achieve the best standards for the people that matter”
“Enable change and innovation to happen”
“Not let things be because they are difficult”
“That this is not just a paper exercise to be politically correct”
Calculated risk
&
Creative
thinking
Experiences of all involved
The voice of a service user:
“It is not an ‘us’ and ‘them’ environment. ‘We’ are in this
together.”
The voice of a trainee:
“It was an empowering experience for all involved. It
made the process more approachable and comfortable.”
The voice of a professional:
“We made it happen! Tackled issues as we went along
despite external barriers. The involvement of service
users and cares grounds me in what I do.”
Common Characteristics
• Seeing people’s potential not their problems• Use of trusted intermediaries• Accessible language and information• Redress in numbers• Everyone willing to take risks
So......
Where does your power lie?
Claim it and use it to enable what matters to peopleto you,to me,to us,
HAPPEN