Climbing the Student Services Career Ladder - Preparing for the Next Step:

How to Prepare Yourself to Move Up

Sharon OliverAssistant Vice Chancellor for

Scholarships & Student AidNorth Carolina Central University

AgendaFinancial Aid ExperienceTop 10 Skills Top 10 “Soft Skills”Explore OpportunitiesVolunteerEducational RequirementsPersonal Journey

Financial Aid ExperienceRegistrar’s OfficeStudent AccountingCashier’s OfficeAdmissions

(Undergraduate/Graduate/Professional)Academic Advising/Academic AffairsCampus PoliceSACsStudent HealthResidential Life

Top 10 SkillsVerbal Communication TeamworkCommercial AwarenessAnalyzing and InvestigatingInitiative/Self MotivationDriveWritten CommunicationPlanning & OrganizingFlexibilityTime Management

Top 10 “Soft Skills”Strong Work EthicPositive AttitudeGood C0mmunication SkillsTime Management AbilitiesProblem Solving SkillsActing as a Team PlayerSelf ConfidenceAbility to Accept and Learn From CriticismFlexibility/AdaptabilityWorking Well Under Pressure

Explore OpportunitiesJob AdvertisementsJob DescriptionsRetireesPromotionsInternal ConnectionsExpansionRelocateNASFAA/SASFAA/NCASFAA Job Postings

VolunteerAssist/Partner w/ Co-Workers Homecoming/Pre-Dawn (Student/Financial

Affairs)Hostess/Host for Programs

(Academic/Student Affairs)Proctor Exam – Placement/Other (Academic)Admissions/Orientation/Graduation

Clearance/Residential Life Move In DayNon-Peak Period Assist Other Staff/UnitsTeach Freshmen Seminar or Other Courses

VolunteerFAFSA DayTasks

Call delinquent borrowersAssist students with resolving loan default

Outreach ProgramsWeekendsEvenings

Cross Training

Educational RequirementsField of StudyYears of ExperienceDegree RequirementComputer SkillsSupervisory ExperienceSoft Skills Federal Student Aid HandbookIFAP UpdatesNASFAA Updates

Personal JourneyBachelor of Science Accounting DegreeMaster’s Degree in Business AdministrationChief AccountantBursarDirector of Financial AidEnrollment ManagerAssistant Vice Chancellor for Scholarships and Student AidNCASFAA – President/Secretary/Committee ChairSASFAA – Vice President/State President/Committee

Chair/SecretaryNCCU HostessNCCU Standing Committees (15)

Contact Information:Sharon Oliver

North Carolina Central UniversityAssistant Vice Chancellor for Scholarships &

Student Aid1801 Fayetteville Street

Durham, NC 27707919-530-5313