SHARON WONG 232 Portola Drive Danville, CA 94506 | Phone: (925) 876-7633 | Email: sharon.c.wong@gmail.com

WORK EXPERIENCE

Product Owner, Mitchell International Nov’ 2013 to present

Managed an Agile scrum team consisting of 4 developers and 2 QA engineers on over eight projects

Drove the development of a reusable attachments upload and viewer component for a browser-based application

projected to increase file upload volume by 30%; wrote user stories and gathered design requirements through

analyzing usage data for true preferences, performing competitive research, and meeting with key stakeholders

Consulted user experience team regarding user interface requirements for the attachments component; jointly

participated in customer usability testing using prototypes in order to make necessary changes to UI and workflow,

improving usability by optimizing batch editing/delete functionalities and management of concurrent uploads

Minimized cost during initial architecture of the attachments component by figuring out how to implement a third-

party upload control in the file upload feature, saving over $20k in developmental spending

Prioritized potential enhancements and timeline of feature releases with delivery team and key stakeholders

through continual strategy meetings and bi-weekly backlog grooming sessions

Worked with cross-functional teams to govern the building of restful services that were to be consumed by

applications across multiple platforms in order to ensure proper design and resolve dependencies

Product Manager, Mitchell International Sept’ 2012 to present

Managed two product lines totaling an annual revenue of over $4.3 million with a combined customer base of 4500

Helped drive $250k in monthly new sales by enabling the sales team by providing product cheat sheets, competitive

research/analysis comparing product features, usability and pricing, and quarterly demos and feedback sessions

Spearheaded the identification of customer pain points to prioritize features through low-usage customer visits,

writing customer surveys and analyzing results, and product usage trends, decreasing the high attrition rate by 4.5%

Proactively researched, presented, and wrote business plans for product enhancements and new technologies such

as search optimization through third-party tools, updating to latest version of CadViewer for improved graphics,

bringing a desktop application into the web, etc. in order to improve customer sentiment and adoptability

Instituted and built email campaigns such as New User, Tips and Suggestions, and Educational Videos to be sent to

customers in order to increase retention and usage, resulting in an average of a 42% open rate

Product Marketing Specialist, Mitchell International April 2012 to Sept 2012

Conducted a large search engine optimization project over two weeks which involved researching top industry

keywords, and analyzing and streamlining with every business unit’s website pages in order to optimize SEO ranking

Headed the launch of a Facebook page by performing competitive analysis, researching target markets, repurposing

assets to write content, and participating in creative discussions to convey new branding and positive sentiment

Expanded the MitchellRepair Twitter handle by identifying target audience, engaging tactically with industry

professionals, and developing appropriate content – growing number of followers by 45% within eight weeks

Organized and piloted response team meetings with cross-functional teams for Mitchell Repair’s social networking

sites, analyzing potential risks and detractors, and creating response metrics for each business unit involved

EDUCATION

University of California, San Diego September 2008 to June 2012

Major: Bachelor of Arts, Economics GPA: 3.12

Minor: Business, Rady School of Business

LEADERSHIP EXPERIENCE

Product Manager Community, Mitchell International June 2014 to present

Co-founded and lead a grassroots organization dedicated to the continuous education of the broader Product

Management team at Mitchell; solidified sponsorship from upper management and helped to identify topics of

discussion such as: market launch strategy, PM in Agile World, understanding our customers, etc.

SKILLS & AWARDS

Mitchell Int’l Awards – Quarterly MVP Q2 2013 and “Living the Mitchell Way” award in Q1 2013

Technical – Very proficient in Microsoft Word, Excel (pivots), Outlook, Word and PowerPoint; Axure, HTML Website Design