sharon wong resume - pm 09-2014
TRANSCRIPT
SHARON WONG 232 Portola Drive Danville, CA 94506 | Phone: (925) 876-7633 | Email: [email protected]
WORK EXPERIENCE
Product Owner, Mitchell International Nov’ 2013 to present
Managed an Agile scrum team consisting of 4 developers and 2 QA engineers on over eight projects
Drove the development of a reusable attachments upload and viewer component for a browser-based application
projected to increase file upload volume by 30%; wrote user stories and gathered design requirements through
analyzing usage data for true preferences, performing competitive research, and meeting with key stakeholders
Consulted user experience team regarding user interface requirements for the attachments component; jointly
participated in customer usability testing using prototypes in order to make necessary changes to UI and workflow,
improving usability by optimizing batch editing/delete functionalities and management of concurrent uploads
Minimized cost during initial architecture of the attachments component by figuring out how to implement a third-
party upload control in the file upload feature, saving over $20k in developmental spending
Prioritized potential enhancements and timeline of feature releases with delivery team and key stakeholders
through continual strategy meetings and bi-weekly backlog grooming sessions
Worked with cross-functional teams to govern the building of restful services that were to be consumed by
applications across multiple platforms in order to ensure proper design and resolve dependencies
Product Manager, Mitchell International Sept’ 2012 to present
Managed two product lines totaling an annual revenue of over $4.3 million with a combined customer base of 4500
Helped drive $250k in monthly new sales by enabling the sales team by providing product cheat sheets, competitive
research/analysis comparing product features, usability and pricing, and quarterly demos and feedback sessions
Spearheaded the identification of customer pain points to prioritize features through low-usage customer visits,
writing customer surveys and analyzing results, and product usage trends, decreasing the high attrition rate by 4.5%
Proactively researched, presented, and wrote business plans for product enhancements and new technologies such
as search optimization through third-party tools, updating to latest version of CadViewer for improved graphics,
bringing a desktop application into the web, etc. in order to improve customer sentiment and adoptability
Instituted and built email campaigns such as New User, Tips and Suggestions, and Educational Videos to be sent to
customers in order to increase retention and usage, resulting in an average of a 42% open rate
Product Marketing Specialist, Mitchell International April 2012 to Sept 2012
Conducted a large search engine optimization project over two weeks which involved researching top industry
keywords, and analyzing and streamlining with every business unit’s website pages in order to optimize SEO ranking
Headed the launch of a Facebook page by performing competitive analysis, researching target markets, repurposing
assets to write content, and participating in creative discussions to convey new branding and positive sentiment
Expanded the MitchellRepair Twitter handle by identifying target audience, engaging tactically with industry
professionals, and developing appropriate content – growing number of followers by 45% within eight weeks
Organized and piloted response team meetings with cross-functional teams for Mitchell Repair’s social networking
sites, analyzing potential risks and detractors, and creating response metrics for each business unit involved
EDUCATION
University of California, San Diego September 2008 to June 2012
Major: Bachelor of Arts, Economics GPA: 3.12
Minor: Business, Rady School of Business
LEADERSHIP EXPERIENCE
Product Manager Community, Mitchell International June 2014 to present
Co-founded and lead a grassroots organization dedicated to the continuous education of the broader Product
Management team at Mitchell; solidified sponsorship from upper management and helped to identify topics of
discussion such as: market launch strategy, PM in Agile World, understanding our customers, etc.
SKILLS & AWARDS
Mitchell Int’l Awards – Quarterly MVP Q2 2013 and “Living the Mitchell Way” award in Q1 2013
Technical – Very proficient in Microsoft Word, Excel (pivots), Outlook, Word and PowerPoint; Axure, HTML Website Design