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May/June 2011 www.ibat.org ★ 3

INDEPENDENT BANKERVOLUME XXXVii NO. 3

May/JUNE 2011

Quote: Donald H. McGannon

Departments

4 Up Front

6 Foundation Footprints

8 Frontline Leadership

10 Services Solutions

12 Legal Ease

IBAT’s bi-monthly magazine, The Texas Independent Banker, welcomes letters from readers. The Texas Independent Banker, May/June 2011, Volume XXXVII, Issue 3. Published bi-monthly by the Independent Bankers Association of Texas, 1700 Rio Grande Street, Suite 100, Austin, TX 78701, 512/474-6889, FAX 512/322-9004. Inquiries should be sent to the Editor. Editorial guidelines are available upon request. Advertising rates may be obtained by contacting Advertising Sales at 800/749-4228 or 512/474-6889. Advertisements do not imply sponsorship by IBAT. ©2011 by the Independent Bankers Association of Texas. No part of this publication may be reproduced in any form without written permission of the publisher. Opinions expressed in this publication do not necessarily reflect official policy of the Independent Bankers Association of Texas.

Bonnie Kankel / Editor in Chief

Mary E. Lange / Contributing Editor

Darlene Revers / Advertising Manager

Alina Greavu / Advertising Assistant

Terry Young / Association News Editor

John Wilson / Cover Design/Illustration

Barbara Jezek / Design/Production

25 The Truth about Managing ChangeBy Phillip Van Hooser

26 Building Leaders: Building Communities

28 The Look of LeadershipBy Linda Talley

30 Community Bankers Gather for 2011 iCBa National Convention and Techworld

32 The aND of High Performing Bank CEO’sBy Matt Starcevich

Leadership

14 interest Rates

16 Personnel Update

18 association News

34 advertising Directory

34 iBaT Calendar

THE TEXAS

4 ★ The Texas Independent Banker May/June 2011

From frequent trips to Washington DC, repeated comment let-ters, and promoting the prospect of legislation to mitigate or eliminate the impact of each of these issues, each is our number one priority. and we are starting to see some glimmer of hope that our efforts and the efforts of many others with similar objec-tives are starting to pay off.

at this writing, legislation has been introduced in both the House and Senate to delay the implementation of the Durbin amendment (aka, interchange) to allow the Federal Reserve to study the costs to the industry of processing debit transac-tions. We maintain it is unreasonable to simply allow banks to recover processing costs given the many ancillary costs (fraud, personnel, card issuance, etc.) of providing debit convenience to customers.

We have repeatedly pointed out to FDiC personnel through live meetings and commentary how their proposed overdraft guidance is not grounded in the realities of the marketplace. if allowed to become effective without substantial changes, bank customers will be inconvenienced, embarrassed and outright disenfranchised from a service that has, in almost every financial institution, been responsibly administered.

iBaT has almost independently led an effort to awake com-munity bankers to the devastating consequences of allowing the repeal of Regulation Q to stand. We are convinced, as are several lawmakers in Congress, that there are more responsible ways to allow banks to offer interest to their corporate customers. Soon a stand-alone bill will be introduced in the 112th to reinstate Regula-tion Q’s prohibitions and offer an alternative structure to accomplish the same objective. We have just launched a website, Bankersagain-stTheRepealOfRegQ.com, to edu-cate bankers on the true impact of this ill-conceived measure.

This is your nightmare. We share your misery and trepidation. But we won’t rest until we know we have done all we know to do to modify or eliminate each of these important concerns.

Then, and only then, can we both get a good night’s sleep. ★

cHRiSToPHER L.

WiLLiSTon, cAE, is

President and Chief

Executive Officer of the

Independent Bankers

Association of Texas.

Up Front

My Dream, Your Nightmare

I awoke in a cold sweat. Springing like a cannon shot from a prone position to my buttocks, even the dog was startled enough to flee hastily from his usual position at the foot of the bed. it was only a dream.

it all began innocently enough. The internal Revenue Service was to do a routine audit of the association’s revenue streams and reportable income of our unrelated business income and tax liability. Sitting down with the agent in charge, he began to reel off violation after violation.

“The dues you are charging your members are excessive and not proportional to the cost of delivering your services. We are requesting an immediate dues reduction of 70%.”

“you have a number of members who repeatedly sign up for your educational programs and you failed to notify them and counsel them as to other alternatives available to them. i see here that you even had a large percentage of your members who attended six or more programs in a rolling twelve-month period. Failure to notify and counsel them mandates an immedi-ate refund of 50% of all registration fees.”

“you failed to pay interest on dues collected for the twelve-month period, even though Congress recently passed legislation authorizing you to do so. all of your competitor organizations are doing so and this raises ongoing concern questions in our mind.”

i sat silently in disbelief. all of this, dues and non-dues rev-enue, were under attack. all together it might just be enough to shut us down. How was i to present this to our Board of Directors? How could i quickly formulate a plan to try and offset the hit to the association’s bottom line? That’s when the sweat began to pour from every gland. Thank God it was only a dream.

Unfortunately for you, the community banker, it is your liv-ing nightmare. as i study the consequences and the enormous pressures you face as a result of legislative and regulatory overkill on your bank’s bottom line, i, like you, wonder about our future. your future to survive in the face of such adversity; and our future, recognizing that if you aren’t around, then we won’t be around. FDiC’s overdraft “guidance.” interchange rates poten-tially slashed in half. The devastating effects of Regulation Q repeal and the payment of interest on corporate checking. any one of these might send even the wisest and most innovative banker to scratch his head. instead, the prospect of all three becoming reality no doubt has you banging your head against the wall.

Over the course of the last six months, your iBaT lead-ership and staff have worked tirelessly on each of these issues.

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WiLLARD J. STiLL is

the Board Chairman

of the IBAT Education

Foundation and Vice

Chairman of American

Bank, N.A. in Waco

FoUnDatIon FootprInts

IBAT Foundation: Growing the 800 Pound Bear (Ursa Major – The Greater Bear)

Within the iBaT constellation of companies, the iBaT Foundation may be the littlest right now. However, with the continued help and support of our iBaT community banks and bankers, edu-cational funders and corporate supporters, we

can change that over the next five years.But let’s start at the top.

Why does IBat have a Foundation?

Frankly, the Foundation has three reasons for being:1. Working with Texas high schools to address both the

need and practical solution for financial education.2. Promoting community banking as a career choice.3. Capturing the legacy of community banking and cele-

brating the collective good that community banks do in every community across Texas.

Our goal is to collect funding for specific programs that teach teachers how to teach financial education and secure a portion into an endowment. Why build an endowment? Our goal is to grow the endowment to a size that produces income to support the steady expansion of financial education across the full state of Texas. Gifts to the iBaT Foundation are truly an investment in the future of community banking. a strong foundation gives us the power to do more.

How does the Foundation connect

with IBat, the parent organization?

We are in lockstep with iBaT and its mission to collectively bring value to community bankers. as we all know, education at all levels plays a vital role in creating opportunity.

Not only does it insure future generations of community bank owners and investors, it insures future generations of com-munity bankers, and both provide stability and sustainability in our industry.

Does the Foundation have an underlying mission?

yes. Our mission is to create financially literate communi-ties across Texas.

Texas is not accustomed to being last in anything. However, in the realm of credit scores, as a state, we fall dead last. There

are many factors in this calculation. The main element seems to be the timeliness of paying bills and the size of our population. The implications for our state economy are sobering. We want to be in the top tier of credit scores. This is not a quick fix. This is a long term time/value education on financial behavior and honoring promises made to pay timely.

Our iBaT Foundation might be small today as foundations are measured ($1.2 Million in pledges), but we have a plan and a passion to grow to $5 Million by 2015. We cannot create the positive change that we all seek if we remain too small to fund programs that will accomplish our goals. Our success is tied to your support, and with your support we will accomplish our mission.

When i finish as Foundation chairman, i want to know that i made a difference in community banking and financial educa-tion. i want to have helped you grow an 800 pound bear. We have all heard that an 800 pound bear can sleep wherever it wants to and go wherever it wishes. Will you permit us to use this age old expression as an appeal for you to join with us to help feed the bear?

Finally, we would be hon-ored to have the opportunity to tell you the many ways available to support the iBaT Education Foundation. ★

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GARY WELLS,

President of the

Leadership Division

and President of Happy

State Bank, Amarillo

FrontlIne leaDersHIp

President’s Update

as i wrap up my term as your Leadership Division Presi-dent, i want you to know how truly honored i have been to represent such an outstanding group of bank-ers across this great State. it has been a pleasure serv-ing on the Leadership Board of Directors and being a

member of the Division. your support and encouragement have been greatly appreciated, and this past year has been a landmark in my banking career. in addition, working directly with the iBaT staff has been extremely fulfilling. They are the consum-mate professionals, and i will never forget this experience.

Needless to say, we continue to operate in challenging times. From national and international economic issues to the

ever changing financial regulatory landscape, these are interest-ing days. Our future, and the future of community banking, is in the hands of the next generation. That’s why i encourage all of us to identify those bankers in our bank, community and/or neighboring communities to get involved. Be a mentor to the next generation.

i am very pleased with the progress we made this year in terms of vision and committee structure for the Division. Our Board of Directors is working hard to not only communicate with our membership, but also to build up membership and involvement. We are also looking at ways to effectively deliver value through Leadership area meetings throughout the state.

in terms of leadership, we have discussed the importance of attitude and humility at our board meetings. Last month, we talked about the quality of servanthood in leaders. as John Maxwell says, “you’ve got to love your people more than your position.” Servanthood also ties into attitude. if you have an attitude and desire to serve others…not yourself, people will follow you. Start with acts of kindness (do small things that show people how much you care) with your spouse, children or coworkers…and serve without expecting anything in return. One final thought on servanthood: “People should feel better after leav-ing your company.” Make a differ-ence in someone’s life today…by serving them.

in closing, thank you for allow-ing me the opportunity to serve you as your Leadership Division Presi-dent. it’s been a great year, and i am so blessed to have served. Thank you! if there is anything i can ever do in the future to help fulfill our mission statement—Building Exceptional Leaders through involvement—please feel free to call me. ★

Retiring Directors

Five members of the Leadership Division Board of Directors will complete their terms of office during the June Leadership Conference. THaNK yOU for your faithful service to the Leadership Division and to iBaT.

Barry Anderson First Community Bank, Webster

Zoe Kuschel Frost Bank, Houston

Paige nash American National Bank of Texas, Dallas

Lisa Rice Bank of the West, Grapevine

Les Robbins Security Bank of Whitesboro


servIces solUtIons

From my perspective as Chairman of the iBaT Services board of directors, i truly appreciate the community bank volunteers who are dedicated to the integrity of iBaT’s endorsement criteria. The directors are exacting in their expectations of the review process. The criteria

include a wide range of questions including references to cor-porate management, customer references, financial reports and process patent/intellectual property. These are all important and pertinent to the process, but we are also privy to something else extremely important: Leadership.

Each iBaT endorsed provider is unique. Each company has multiple leaders, serving in different areas. Each company sees things differently from the next. When thinking of what to write for our column in this Leadership focused magazine, i couldn’t help but think of how interesting and distinctive our ESPs are as individual companies. So, i reached out to them. i asked Mark Wood with accuSource and Gabe Krajicek with BancVue to give us their most valuable Leadership experiences and advice.

Mark Wood President & CEO

How do you keep your staff engaged, loyal and happy employees?

i have a wonderful opportunity to make a difference in my employees’ lives. i engage my team with a smile and “hello, how are you doing”. and a simple “thank you” or pat on the back builds a person’s self confidence. i set clear expectations from the beginning of projects for employees; this helps to remove frustrations on whether they are performing or not. i would never ask an employee to do anything that i wouldn’t do first. Honest praise and critiquing along the way create true deference and loyalty. you have to be a servant to effectively lead a com-pany. i work to model my life and leadership after Jesus Christ who had a servant’s heart. People see my faith being applied in every decision we make. Therefore, i try to be a consistent, transparent leader in good and tough times.

Gabe Krajicek CEO

Over the course of your career, what has been one leadership trait that has helped you get through the tough times?

almost immediately after joining BancVue, the Federal Reserve deemed the original version of our headline prod-uct “noncompliant”. We were losing $300,000/mo and had $1,000,000 left in the bank.

i called Don Shafer, our chairman, and gave him the dire news. i’ll never forget his response…

“Hallelujah, thank you God for giving us another chance to show you how awesome we are!!!”

Not what i was expecting! i was bent over laughing. and what could have been a defeatist mindset instantly evaporated. i went home that night and shaved off my hair because i was “going to war” to solve our dilemma.

after three very hard months of working back and forth with our lawyers and the Fed, we reconfig-ured the product to make it 100% compliant.

So the character traits that keep me going? Resilience and optimism. ★

ScoTT HEiTKAMP

is the Chairman of the

IBAT Services Board

and President and

Chief Executive Officer

of ValueBank Texas in

Corpus Christi.


KAREn nEELEY

received her BA and

JD from the University

of Texas at Austin.

She is a director for

the Texas Association

of Bank Counsel and

General Counsel for the

Independent Bankers

Association of Texas.

legal ease

Fee Income — Where Do Banks Go Next?

overdraft protection programs have provided Texas banks with significant income in the last decade and Texas consumers with readily accessible credit. The recent FDiC guidance, if fully implemented, is likely to reduce NSF income significantly. in addition, it

appears that overdraft protection programs are a high priority of the Consumer Financial Protection Bureau—right behind predatory mortgage lending and credit cards. Thus, the CFPB is likely to pick up the FDiC’s mantle and further regulate ODP, perhaps under its “unfair, deceptive or abusive acts and prac-tices” authority.

The Durbin amendment to the Dodd-Frank act requires the Fed to regulate interchange, and its first effort at such a rule would reduce banks’ income by as much as 90% according to news articles and comment letters on the proposed rule. The future of the rule is uncertain at this writing. The banking indus-try and consumers agree that big box retailers benefit from the cap on interchange, but everyone else loses.

Combined, the interchange cap and assault on overdraft protection programs are likely to cut deeply into operational income. So, now bankers need to get creative to identify pos-sible new (or rejuvenated) sources. Let’s look at some old ideas and the regulatory compliance concerns.

Unfree Checking

The biggest banks have already dumped universal free retail checking accounts. Generally, only customers who main-tain account balances at certain levels (like $1500) get truly free checking. For those whose balances drop below a specified threshold, there are new fees, like a monthly service charge. The trend toward a single, basic consumer account is reversing in favor of more stratification.

Compliance Issues. a monthly service or maintenance fee keeps an account from being advertised as “free.” if you intro-duce a minimum balance for your “free” account, it no lon-ger qualifies for that moniker. Further, any change to the fee schedule requires an advance 30 day written notice. Both the Truth in Savings act (Reg DD) and the Texas Finance Code §34.302 mandate this notice. For online customers, this notice can be provided electronically. The more secure way is to send

customers an email about the change, notifying them to log on securely to their web page for complete information.

Debit Card Fees

With lower interchange fees, debit cards become a cost cen-ter rather than a source of revenue. Therefore, bankers should consider a monthly service fee for availability of the card. alter-natively, customers could be charged for each use of their card. There are two potential problems with the per use fee. First is that consumers are really resistant to this approach, which is arguably a bit harder for them to track and manage. Second, some pundits have argued that the Durbin amendment prohib-its banks from assessing this fee. While this isn’t clear, it does present some legal risk in pursuing.

Compliance Issues. as with the service fee, this new fee must be disclosed to consumers with an advance 30 day writ-ten notice as described above. However, it is not clear that this fee is the sort of monthly fee that keeps the account from being categorized as “free.” The com-mentary to Reg DD indicates that a “home banking fee” would not be a maintenance fee since the service is optional.

Overdraft Fees

While it is likely that overdraft protection programs will be reined in by changing regulations, they should still be a viable, but revised, product. if the FDiC “best practice” requiring in-person counseling after six overdrafts in a rolling 12 month period remains, the cost of comply-ing with this may simply destroy the product. However, if the number of overdrafts that triggers counseling is made more rational and the “in-person” aspect is removed, then the program can still be a viable one.

Nonetheless, bankers must


revisit the 2005 Best Practices and the 2010 ones and cap fees. Further, programs should set a de minimis amount below which fees will not be imposed. Here are some options to evaluate. For example, the program could limit NSF fees to a specified num-ber per day. alternatively, the fee for the first overdraft in a day could be at the “normal” rate but subsequent fees during that day could be at a lower amount.

in developing a “de minimis” threshold, the bank could specify that items below a specified amount would not be subject to a fee. This is the approach that some large banks have taken. another method would be to provide that a transaction that overdraws the account by a small, specified amount will not be subject to a fee. The de minimis amount should be proportional to the fees, according to Best Practices. This provision is not clear. it doesn’t say “equal” to the fee but rather proportional!

The latest FDiC Guidance requires that the order of posting be selected not for the purpose of maximizing fees. Banks should not commingle transactions and then pay largest to smallest. Both this guidance and the California class action suit against Wells Fargo would point the prudent banker to that conclusion. instead, pay wires and cash transactions first, then debit cards, and finally checks and aCH recurring payments. This will accomplish several objectives.

First, the consumers who have opted in to debit card cov-erage expect their debit card transactions to be paid. Second, these transactions are “must pay” due to the pre-authorization process of the networks. So, if large checks were paid first, the debit card transactions that were pre-authorized would still have to be paid even if they took the account over the pre-set cour-tesy balance. That increases the risk to the bank.

Compliance Issues. a reduction in fees doesn’t harm consum-ers and so doesn’t trigger the requirement for 30 days’ advance notice. However, even though the FDiC and consumer advo-cates believe that these changes are advantageous, a plausible case can be made that at least some consumers would disagree! Therefore, the more prudent approach is to give the 30 days’ advance notice as described in this article.

Conclusions

although consumers have grown fond of free checking and the easy protection of overdraft courtesy plans, they are now likely to face new, old fees as both community and mega banks reinstitute checking account fees and revised overdraft protec-tion programs.

Next phase: creative development of truly new products and services? ★

IBATTIB ad7.5 x 4.56May-June 2011


balance sheet risk. Management will need more in-depth report-ing on which meaningful decisions can be made in terms of loan or liability pricing, investment management and strategy going forward. The bank should also have the sort of reports requested by examiners including those regarding assumptions and back tests. all of these reports are essential in order to clarify and communicate the bank’s interest rate risk position to manage-ment, directors, and regulatory staff.

The goals of asset / Liability Management are to maximize and stabilize net interest income and to do so within established policies and guidelines. This means the bank should strive to maximize and stabilize measures of earnings power as well as margins and spreads. The process must be guided by sound policies, strategies, and documentation including periodic vali-dation of the assumptions used in the bank’s asset / Liability model or reporting system. For community banks, all of this may require the assistance of an outside consultant or the support of an asset / Liability vendor. in any case, the need for solid asset / liability management processes is clear, especially in light of the recent volatile behavior of the interest rate environment and the uncertain outlook going forward. ★

Interest rates

Modeling Interest Rate Risk: The New Normal

JEffREY f. cAuGHRon

is a portfolio strategist

and interest rate risk

consultant to community

banks, and an associate

partner with The Baker

Group LP.

Bank regulators remain intensely focused on interest rate risk (iRR) management. among other things, exam-iners are assessing whether banks utilize “sufficiently detailed reporting processes” to ensure that bank man-agers and directors are well informed of the level of

iRR exposure”. But what exactly does that mean? Most banks currently have a system or model of some sort. and, knowing that every bank is unique in terms of its business model and operating environment, each institution will have a different set of needs. So what are some basic guidelines on adequacy of a modeling system?

any basic model must simulate the impact of re-pricing volumes of assets and liabilities into new reinvestment rates or costs. To do it right, we also must incorporate time lags, and re-pricing sensitivities of the various types of balance sheet items. Further, we must be able to identify and measure potential “basis risk” in terms of assets or liabilities that are tied to related but not identical indices. For example, a deposit tied to three month Treasury Bills and a floating rate loan tied to three month LiBOR will both be affected by changes in the market for three month money, but not necessarily by the same amount. This potential difference can have a profound effect on actual performance and must be modeled carefully. indeed, since the global financial cri-sis of 2008, we have seen some fairly wild fluctuations in the Treasury v LiBOR spread among others. We must also have the ability to model changes in the shape of the yield curve along with growth and sector diversification strategies. The model must have back testing capabilities for users, and the vendor should provide proof of validation by an outside auditor.

The best way to view a bank is as a single system made up of various constituent parts. These component parts include fund-ing sources, loan structures, and investments among others. a good asset / liability model will piece together the mechanics of this system so that the bottom-line effect of interactions among the different parts can be clearly seen and reported. importantly, the reports themselves must be readable and useable by man-agement, the board of directors, and regulatory officials if the output is to be useful. This requires reports that are specifically designed for various users. The board of directors must have a set of reports that tells them essential information about the bank’s

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Graham Mize Gervin Guggenheim Gehani Smith chacon-Andrade

personnel UpDate

Amarillo

Don Graham has retired as Vice Chair-man of the Board of Directors for First-Perryton Bancorp, inc. and FirstBank Southwest (FBSW). Beginning in 1952,

Graham’s banking career spans over 58 years, including 23 years with FirstBank Southwest. a seasoned lender, bank president and board member, he has been an active community leader, serving on boards of numerous non-profits and civic organizations.

Johnny Mize has been elected to the Board of Directors for FirstPerryton Ban-corp inc. and FirstBank Southwest. Mize has 25 years of experience working and consulting with executives of Fortune 500 corporations, insurance companies and governmental entities, and is recognized for controlling accidental loss costs and loss administration expense.

Atlanta, GAAndrew Gervin has been promoted

to information Security Specialist with

Dell SecureWorks. Gervin has been with the company for over five years working in a number of different roles covering states throughout the U.S. and recently transitioned into a role helping compa-nies in Texas meet their security goals and needs. He received a BS in Finance from Virginia Tech and before coming to Dell SecureWorks began his career in the financial industry.

Jeff Guggenheim has been with Dell SecureWorks for seven years and has been promoted to Senior account Executive for Texas. He works with over 150 finan-cial institutions and advises on emerging threats and compliance issues. Guggen-heim leverages iBaT and iBaT Services as the Endorsed Provider for information Security Services. He graduated from the University of Georgia with degrees in Finance and Management information Systems.

DallasThe board of directors of SWaCHa

has elected four new officers and two new board members who began serving effec-tive January 2011. The 16-member board is made up of executives from SWaCHa

member banks and credit unions through-out Texas, New Mexico and Louisiana. Each board member serves a three-year term. Officer positions are for one year.

The new officers are Chairman Chris Doyle, President/CEO of Texas First Bank, Texas City; Vice Chairman Andy Littlejohn, President of City National Bank, Taylor; Secretary Treasurer Gary Bicknell, President/CEO of Cypress Bank Federal Savings Bank, Pittsburg; and immediate Past Chair Pat R. Stew-art, President, iBC Services international Bank of Commerce, San antonio.

SWaCHa’s new board members are Martin Bell, EVP of Guaranty Bond Bank, Mount Pleasant; and Eli Vazquez, CFO, american airlines Federal Credit Union in Fort Worth.

Mahesh Gehani has been promoted to Senior Vice President, Chief Credit Officer at NexBank. He previously served as the bank’s Director of Credit. Gehani has over 15 years of experience in devel-opment, acquisition underwriting and financing, but his primary emphasis is credit risk analysis, commercial real estate acquisition and valuation services. He holds a Master’s degree in Professional

Stretcher Mccullough Eubank Harrison Dickau Guinn Jennings

nelson


(Continued on page 35)

accounting from the University of Texas at austin and a Bachelor’s degree in Eco-nomics and Government and Politics from the University of Maryland at Col-lege Park.

Grant Smith, also with NexBank, has been promoted from Senior Vice President of Commercial Lending to Chief Lending Officer. Before joining the NexBank team in 2006, Smith worked for CSG investments, inc. on the transaction team, focusing on corporate and commer-cial real estate lending. He received an MBa from Duke University, a BBa and a MS in accounting from Texas a&M Uni-versity and holds his CPa designation.

EldoradoGovernor Rick Perry has reappointed

Hyman D. Sauer to the Upper Colorado River authority. The board controls, stores, preserves and distributes the waters of the Upper Colorado River and its tribu-taries. Sauer is President and CEO of the First National Bank of Eldorado, and a director of the independent Bankers

association of Texas. He received a bach-elor’s degree from Texas Tech University.

Fort StocktonPecos County State Bank of Fort

Stockton and Sanderson has named three new Directors.

Paul Robert Weyerts, Jr., has been with the bank since 2004, serving as Executive Vice President. He is a 1989 graduate of Tarleton State University. Weyerts has worked as a CPa, and prior to joining the bank he served as president of another bank.

Clyde Sawyer has been appointed an advisory Director. He is a 1975 graduate of angelo State University. in addition to numerous civic activities, Sawyer, along with his two sons, operates Sawyer & associates insurance agency with loca-tions in Fort Stockton, Monahans, Pecos, Midland and amarillo.

James Allan Childs, Jr. has also been named as an advisory Director. Childs attended Tarleton State University and Sul Ross State University. He has worked

in oilfield production since 1980 in West Texas, New Mexico and argentina. He currently serves as Vice President of Childs Corporation in Fort Stockton.

Fort WorthFirst american Payment Systems has

hired Liz Curtis as Manager of Financial institutions. in this position, Curtis will focus on forging partnerships with finan-cial institutions by providing merchant services to their clients.

Imelda Chacon-Andrade has joined Southwest Bank as Vice President-Mort-gage Loan Officer. Chacon-andrade has more than eight years in finance, banking and mortgage lending. Prior to joining Southwest Bank, she was senior mortgage loan officer for Bank of america’s Bedford location. She attended Tarleton State University in Stephenville.

GilmerKelly Stretcher has been named

President & Chief Executive Officer of First National Bank of Gilmer and First

assocIatIon neWs


community Banks recognized as Best places to Work

Five iBaT member banks have been named to the prestigious list of 2011 Best Companies to Work for in Texas. The following banks were recognized in the medium-sized category (employing 100 to 499 employees):

Northstar Bank of Texas, Denton Guaranty Bond Bank, Mount Pleasant Happy State Bank, Happy Community National Bank & Trust of

Texas, Corsicana Security Bank, Odessa

This program, which recognizes 100 companies from across the state, was designed to identify the best employers in the state that make it a priority to create better workplaces for their employees. an awards luncheon was held in austin to

recognize each company. Governor Rick Perry spoke during the special ceremony.

The competition is sponsored by the Best Companies Group and its partners, the Texas association of Business and the Texas State Council for Human Resource Management.

★

First Data adds texas Banks for mBanking solution

First Data has announced the launch of its Mobile Manager — mBanking solu-tion by american Bank of Texas in Mar-ble Falls and Waggoner National Bank in Vernon.

The offering became available to the banks’ internet banking customers fol-lowing a successful internal pilot period. This solution integrates seamlessly with First Data’s FundsXpress online banking

platform. Since launching Mobile Man-ager — mBanking at the beginning of 2011, First Data has signed 60 financial institutions for the service.

★

sHaZam offers advanced atm marketing software

SHaZaM has announced the addi-tion of the aTM Marketing and Prefer-ence Center modules of NCR’s aPTRa eMarketing solution for financial clients.

The module provides a centralized and secure means to run personalized direct marketing programs to customers, seamlessly integrated with aTM transac-tions, enabling the same level of personal-ization as they get in the branch.

The NCR Center works in conjunc-tion with SHaZaM’s business software, CRM system and customer databases and provides consumers with a convenient online portal to set their communication preferences.

in a separate announcement, accu-lynk and SHaZaM have reported that PaySecure®, acculynk’s software-only payment method for internet PiN debit, has been enabled for all of SHaZaM’s eligible financial institutions.

PaySecure is implemented into the online merchant checkout and utilizes a patented, graphical PiN-pad for PiN entry. Consumers use their existing debit card and financial institution-issued PiN to pay with PaySecure right on the mer-chant website. There are no passwords, enrollment or redirection required, mak-ing it a simple payment service for con-sumers to use for their everyday internet shopping.

★

FDIc Updates Young adult money smart curriculum

The Federal Deposit insurance Cor-poration has updated its instructor-led Money Smart financial curriculum for young adults, incorporating changes in

In memoriamFrances Levisee, formerly with Texas First Bank in Texas City, passed away in

February. Francis is survived by her husband, Ben Levisee; her children, angela (Stanfield) & Eric Wells, and alan & Beth Stanfield; grandchildren Tucker & Spen-cer Wells, and Blake, Bailey and her unborn granddaughter Bella “Frances” Stanfield; stepdaughter and husband, Sherry & Terry Eaton; sister, Patti Summerville; brother and his wife, Tom and alice Summerville, and their children, Eddie & amber Corc-oran, and Renee & Chris Myers.

Frances worked tirelessly for numerous civic and charitable organizations, includ-ing the Chamber of Commerce, Rotary Club, The independence Village (formerly HRa), United Way, LMiSD Education Foundation, Jr. achievement, american Heart association, Mainland Medical Center, College of the Mainland, League of Women Voters and Hospice of Galveston County. While she never hit a golf ball, she was the force behind more charitable golf tournaments than anyone else in the area, raising tens of thousands of dollars for causes close to her heart.

She retired from Carbide Employees Federal Credit Union after 26 years of ser-vice in 1999 as the Executive Vice President, a job she loved. and she felt fortunate to work “after retirement” with Texas First Bank, returning to her marketing roots. She deeply admired Chuck Doyle and felt an extraordinary loyalty to him and his sons, Chris and Matt, as well as her dear friend, Kitty Potter, President of Texas First Bank, Texas City.

One of the last projects she worked on was perhaps the one she enjoyed most throughout her career. She personally visited every elementary school in Galveston County, delivering the message of Don’t Laugh at Me, a book about inclusion and acceptance of differences.



the law and industry practices occurring since the program was launched in 2008.

The updates reflect recent amend-ments to the rules pertaining to credit cards, the overdraft opt-in rules and infor-mation on financing higher education. The new curriculum includes suggestions by instructors who use Money Smart, such as expanded pre- and post-tests that teach-ers can use to measure changes in student knowledge or use as quiz questions.

★

HeIt earns top 30 ranking for managed services

HEiT has been ranked among the Top 30 Managed Services Providers (MSP) in the annual MSPmentor 100 index pub-lished by Nine Lives Media inc.

Ranked 29th on the current list, HEiT has been consistently recognized as a top 30 MSP in the four years the index has been published.

Results are compiled through an annual survey of small, midsize and large MSPs around the world gathering metrics such as total revenue, revenue growth, number of devices managed and other data points comparing year-over-year results.

★

american national Bank of texas capitalizes on social mediaamerican National Bank of Texas in

Terrell opened a new banking center in the Oak Lawn community of Dallas and used an innovative approach to reach potential customers. The bank imple-mented a social media strategy on Twitter and Facebook with the goal of announc-ing the new location, driving custom-ers to the bank and promoting aNB’s local event, “5 Days of Oak Lawn.” The strategy took a ground-level approach to localizing the bank’s social presence and building trust among neighborhood busi-nesses and residents. it also made aNB the first local banking center in Dallas to

A delegation of iBAT bankers and staff met with Texas congressman Randy neugebauer to discuss the ramifications of Dodd-frank on community banks. L-R: cliff Mccauley, frost Bank; David Williams, HcSB, Kerrville; Aaron Stetter, icBA; chris Williston, iBAT; congr. neugebauer; Jim Wise, Pace, LLP, Arlington, VA.

In memoriamJeff Bell, 89, passed away on March 21 as a result of a serious head injury. He was

born in San Saba and moved with his parents and sister, Punkin, to Corpus Christi in 1932, where he graduated from Corpus Christi High School and later from Texas a&M College Station with a BS in Economics.

Jeff served as a gunnery officer in the US Navy on the USS Smith in anti-sub-marine warfare in the Pacific. He returned to Corpus Christi in 1946, and in 1947 he married Mary Daimwood.

He began work with Portland State Bank as an organizer, later serving as Presi-dent from 1959 until his retirement in 1987. He was elected Treasurer of the Texas Bankers association, and was an organizer of the independent Bankers association of Texas.

Jeff was active in many community organizations in Portland and Corpus Christi, but his true passion was the development of the Texas a&M campus in Corpus Christi. Jeff funded the first computer lab in the Corpus Christi a&M campus library, which later was named the Mary and Jeff Bell Library. Jeff ’s firm belief in education led him to found several scholarships.

Ranching in Live Oak County and farming in San Patricio County occupied his time after retirement. Jeff ’s family will remember him as a teacher, a disciplinarian, and a loving participatory parent and grandparent. His buddies will remember him as an avid bird hunter, owner of fine hunting dogs and a real card shark. Virtually anyone who ever met him will remember his fine sense of humor, biting wit, and keen intelligence.

Jeff is survived by three children: Bill (Penelope) Higgins, Bette (Jack) Vexler, and Jessica Farrell; grandchildren David Higgins, Emily Loving, Jeff Vexler, David Vexler, Jordan Vexler-Fierro (Juan Carlos), and annette Farrell; great grandchildren Will and Drew Higgins; nieces and nephews Joan (Tom) Salazar, Jeff (Liane) Bryson, Jay (Fieke) Bryson, Jane Bryson (Dick Lochte), and Joe Bryson.


association news cont’d

incorporate social media into its customer communications.

aNB’s “5 Days of Oak Lawn” cam-paign marked the opening of the Oak Lawn banking center through the promo-tion of local businesses. The campaign

won two marketing awards from indepen-dent Bankers association of Texas, con-tributed to more than doubling the Oak Lawn branch’s client base and positioned the center as an established, trusted local business.

The bank also announced that a recent fundraising effort resulted in the

donation of $20,000 to Texas Scottish Rite Hospital for Children. in addition, aNB was also recognized among the Top 100 Places to Work by the Dallas Morning News for the second consecutive year.

★

Bancvue one of 10 top Innovative companies

BancVue announced it had been named one of the 10 Most innovative Companies in Finance by Fast Company.

The austin-based company ranked eighth on the publication’s list of inno-vative companies. it was specifically recognized for partnering with financial institutions to help them offer perks such as reward checking, aTM fee reimburse-ments, up to 4.5 percent aPy checking accounts, proprietary credit cards and high-impact marketing campaigns.

BancVue has also joined with Wolters Kluwer Financial Services to offer a first of its kind compliance warranty for online account opening to mitigate risk for com-munity banks doing business online.

WELCOME NEW MEMBERSBanksFirst National Bank of GilmerKelly Stretcher, President & CEOGilmer, TX

Security State Bank, NAJesse Lee Haggard, President & CEOOre City, TX

Wood County National BankJoe C. Parris, Jr., PresidentQuitman, TX

Associate MemberVerde Financial Services, Inc.Victoria, TXDarrell Cooper, Presidentwww.verdefinancial.com

Verde provides independent loan review, due diligence review and related services. We also provide assistance to banks with regulatory examination preparation/follow-up and assist in compliance with enforcement actions. Verde was formed in 1998 and principal has 30+ years experience as commercial banker, board member, and examiner.

®©

2011

PU

LSE


texas First Bank Joins Forces with nFl and visa to teach Financial literacy

On January 31, Dallas Cowboys play-ers Tashard Choice and Felix Jones and Chicago Bears players Matt Forte and Lance Briggs, along with the NFL and NFL PLayERS kicked off Super Bowl XLV week at the Sheraton Dallas Hotel & Conference Center by playing Finan-cial Football.

Choice, Jones, Forte and Briggs shared personal experiences regarding smart money management with Macarthur

High School and Pearland High School students and served as coaches of the two teams. The Pearland students made the day trip courtesy of Texas First Bank.

according to Chuck Doyle, Chair-man of the bank, “Texas First Bank believes that educating high school stu-dents about finance will build a more financially responsible community. Visa and the NFL are excellent role models and partners for community banks across

america to inform and mentor our young people in meeting their financial goals in a responsible manner.”

The electronic game is played on a big screen, and the ball is moved down the field by answering multiple-choice questions on financial management. Students earn yards while learning about finance and were amazed at how much fun they had. The game incorporates lessons taught through Practical Money Skills for Life (www.prac-ticalmoneyskills.com), a free award-win-ning money-management program.

★

Jack Henry announces strategic alliances

Jack Henry & associates has announced establishment of strategic alli-ances with BillShrink and Redi Enterprise Development to better serve its client base.

BillShrink is a provider of purchase rewards and personalized bill analysis ser-vices headquartered in California. The


A Discover Financial Services Company

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CollaborationCustomer Service

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alliance positions Jack Henry to sup-port financial institutions using its Net-Teller Online Banking platform and the online bill payment solutions offered by its iPay Technologies division and ulti-mately those institutions’ customers with BillShrink’s transaction-based Statemen-tRewards solution.

Redi Enterprise Development is a technology design, development, sup-port and marketing organization provid-ing innovative solutions for community banks. Jack Henry Banking provides Redi’s iRisk solution to the banks automated by its core banking platforms, enhancing its existing site of risk management and protection solutions with the ability to consolidate disparate risk management activities into digestible information for quicker evaluation of overall risk.

The Monett, Missouri-based com-pany also introduced Customer Payment Portal through its ProfitStars division. Customer Payment Portal is a new solu-tion offering small businesses and non-profit organizations the ability to accept online payments or donations.

The ProfitStars division also announced that it has extended its Pre-ferred Services Provider relationship with iCBa through 2015, and Jack Henry reported goDough, its state-of-the-art mobile banking solution, has been selected by 350 of its core financial insti-tution clients.

★texas access to Justice

Foundation presents prime partner awards to san antonio-

area BanksThe Texas access to Justice Founda-

tion awarded several San antonio-area banking institutions with the Prime Part-ner award for their outstanding contribu-tions to civil legal services. Texas Supreme Court Justice Nathan L. Hecht presented the awards to the executives of each bank during a February luncheon at the San antonio Bar association.

Falcon international Bank, Lone Star National Bank, PlainsCapital Bank and Sterling Bank have participated in the



state’s interest on Lawyers’ Trust accounts (iOLTa) program and were recognized for going above and beyond by paying one percent interest on iOLTa accounts. The Texas access to Justice Foundation receives a significant amount of funding from iOLTa accounts and uses the funds for grants to legal aid service providers across Texas.

in 2007, the Foundation’s iOLTa revenue was more than $20 million, but due to historically low interest rates, that figure fell by nearly 73 percent in 2010. By paying higher interest rates, Prime Partner banks help mitigate the decline in funds available for legal aid organizations.

★

IBat endorses csI’s Web@Work portal services

The independent Bankers associa-tion of Texas has endorsed Computer Ser-vices, inc.’s Web@Work Portal services. iBaT is the eleventh state bank associa-tion to endorse Web@Work.

“CSi’s Web@Work Portal provides (Continued on page 24)

Mark your calendar!october 1–4, 2011

IBat’s 37th annual convention • Westin La Cantera Resort • San Antonio


an easy and affordable solution for iBaT members to manage and distribute infor-mation to their Board of Directors,” explained Curt Nelson, President of iBaT Services inc. “We already use Web@Work to share information with iBaT Board members in a timely and secure manner. We are pleased to endorse this service for our members since CSi has been a long standing associate Member of iBaT with a successful history of providing services to community banks.”

Web@Work’s board portal provides directors with secure access to board materials and other confidential infor-mation from the convenience of their homes or offices. Board Portal simplifies the process of preparing board materials and makes them available anytime and anywhere they are needed. Both current and archived materials are available. The board portal includes online votes, col-laboration and more. CSi Web@Work requires no additional hardware, software

on the move>

>

>FROST BANK is expanding its corre-spondent services to community banks in arkansas, Kansas and Oklahoma. Frost began as a mercantile company in San antonio in 1868, which soon evolved into a community bank. Over the years, Frost has grown into one of the strongest regional banks in the nation, with $17.6 billion in assets and more than 110 financial centers in Texas. “although we have no plans to open financial centers outside of Texas, we saw the current environment as a good time to bring our correspondent

services to community banks in other states,” said Cliff McCauley, executive vice president, Correspondent Bank-ing at Frost. “i am pleased to announce this expansion and the addition of Kirk Hudson, who joins our Correspondent Banking team as the key contact in other states,” continued McCauley. “Kirk grew up in community bank-ing as the son of a banker in Bartles-ville, Oklahoma, and has 17 years of experience providing check services in Oklahoma, arkansas, Kansas and Colorado.” ★



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the truth about Managing ChangeBy phillip van Hooser, mBa, csp, cpae

Phillip Van Hooser will share his leadership expertise during two pre-sentations at this year’s Leadership Conference: “Commandments for Leadership” and “Transformational Leadership.”

i was in Chicago preparing to address the Chairman’s Forum for the inde-pendent Community Bankers of america. i had an opportunity to talk with Philip Smith and Jeff Ger-rish. Philip is President of Gerrish McCreary and Smith and Jeff is

Chairman of the Board. Their firm serves as consultants and attorneys to com-munity banks, thrifts, credit unions, and their respective holding companies.

We were discussing ways to manage change and provide strong leadership in an industry that has been turned upside down by the financial crisis of recent months.

Successful leadership in the midst of chaotic change requires a mind shift. Tra-ditional leadership has the mindset that “if it ain’t broke, don’t fix it.” a transfor-mational leadership approach says, “it’s already broken, or it’s going to break. How can we seize the opportunities we have now to make it better?”

Managing change with this trans-formational mindset requires that lead-ers know what they are up against. There are some critical truths about change that need to be recognized before getting a firm grasp on any changing situation.

Truth # 1: Change is inevitable — it’s going to happen. The question for leaders is — will you see it coming? What steps are you implementing to sur-vey the changes in your industry? Have you developed plans for innovation and

contingencies? if not, why not? Transfor-mational leaders are visionary.

Truth # 2: Change impacts every-one, at some point, at some time. We don’t live and work in a vacuum. and unfortunately, we are sometimes innocent bystanders who get caught in the ground-swell of change. Consider, for example, the honest owner of the auto dealership whose livelihood is cut off as a result of the disassembling of Chrysler and Gen-eral Motors. Transformational leaders understand the ripple effect of change and realize their organization can be impacted by the decisions of others.

Truth # 3: Change is most challeng-ing for those who are most comfortable. Traditional leadership thinks: “i like the way it’s always been done.” “Why worry about what MiGHT happen?” “Business seems to be going nicely, why mess with a good thing?” Transformational leadership says: “We must innovate or fall behind.” “What can we change that will take our processes, products and people to the next level?”

Truth # 4: if leaders wait until everyone realizes change is necessary, it is often too late to manage the situa-tion successfully. Successful leaders must accept the responsibility for setting the vision and direction of their organization. That includes accepting the responsibil-ity to make difficult decisions in a timely manner.

Truth # 5: Most often, change is

a result of force, not choice. again, the U.S. auto industry is a classic example. Transformational leaders have the mind-set to change voluntarily. They seek out the parts of their organization — and themselves — that need improvement and implement the change before that change is forced upon them.

Truth # 6: When change occurs, new problems and new opportunities are always created. yes, managing change is a huge headache. it is also a huge oyster filled with opportunities never before available. The need to reduce U.S. dependence on foreign oil coupled with the restructuring of the U.S. auto industry has spawned an explosion of new “green” technologies. Transformational leaders understand the value of seeking out and maximizing the opportunities that exist each time some-thing changes.

Whether it’s the banking industry, manufacturing, energy, healthcare or some other industry, opportunities abound for those organizations whose leaders embrace these truths and transform the way they manage change. ★


the purpose of the iBaT Leadership Conference is “Developing leaders in Texas community banking through focused education, industry involvement, and personal relationships.” This year’s

conference will accomplish all of that, and so much more!

Located at the beautiful Hyatt Hill Country Resort & Spa in San antonio, the conference offers plenty of educational and networking opportunities, in addition to loads of fun for the whole family. While you’re learning what it takes to be a good leader, your kids can have a blast learn-ing how to earn and manage money at the popular Money Camp.

Check out the conference agenda below. For more information or to register, visit www.ibat.org or call Julie Courtney at 800-749-4228.

T H E 2 6 T H A N N U A LI B A T L E A D E R S H I P C O N F E R E N C E

Hyatt Hill Country Resort & SpaSan Antonio, Texas

June 16-18, 2011

two of our conference keynote

speakers have contributed

articles to this issue of the texas

Independent Banker. look for

“the truth about managing

change” by phillip van Hooser

on page 25, and “the look of

leadership” by linda talley on

page 28.

agenDa

WeDnesDaY, JUne 15

2:00 – 5:00pm conference registration

tHUrsDaY, JUne 16

8:00am – 1:00pm golf tournament – open to all registered golfers and sponsors

10:00am – 5:00pm conference registration1:00 – 2:30pm opening Workshop commandments for leadership – Phillip Van

Hooser – open to full registrants2:30 – 7:30pm exhibitor tabletops3:00 – 5:30pm Kids – money camp

– open to all registered children, spouses and guests

3:00 – 4:30pm opening general session

transformational leadership – Phillip Van Hooser – open to full registrants

26th Annual Leadership Conference

Hyatt Hill Country Resort, San Antonio

June 15–18


platInUm

the Baker group

golD

accusource solutions

advantage Health plans trust

cox smith

Federal Home loan Bank of Dallas

Kennedy, toppin & sutherland, l.l.p.

pUlse

sHaZam

Yennik, Inc.

sIlver

Bankers Healthcare group, Inc.

BKD, llp

sponsors

4:30 – 5:45pm exhibitor “speed Dat-ing” – open to full registrants

6:00 – 7:30pm opening reception with exhibitors / purse and toy auction – open to full registrants, spouses, guests and children

FrIDaY, JUne 17

7:30am – 12:00pm conference registration7:30 – 8:30am Buffet Breakfast

– open to full registrants7:30 – 8:15am Workshop community Involvement Information

exchange – open to full registrants8:30am – 12:30pm general session

– open to full registrantsperspective panel – vital Issues – Modera-

tor: steve scurlock; Panelists: David williams, Gary wells, troy Robinson

Bank technology today: Internet, mobile and social media – Derik sutton

excellence in leadership awardchanging of the guardawesome/awful leadership: the good, the

Bad, and the Ugly – Keith Hughey and chris williston

1:00 – 2:30pm Workshop (includes lunch) – open to full registrants

lead on purpose: create the emotional connection with employees, customers and shareholders – Linda talley

afternoon Free – optional tickets and special pricing for Sea World and Fiesta Texas tickets.

5:30 – 6:30pm Hospitality suites – open to full registrants, spouses, guests and children

6:30 – 10:00pm Family Fun night – open to full registrants, spouses, guests and children

satUrDaY, JUne 18

7:30 – 11:00am conference registration8:30 – 9:30am pancake Breakfast

– for the entire family, served by the Leadership Board of Directors

9:30 – 11:00am closing general ses-sion – open to full registrants

leadership: making everybody on the team a captain – Josh Davis

11:00am adjourn

eXHIBItors

accusource

advantage Health plans trust

amerisource Funding

the Baker group

Banc statements

Bank compensation consulting

Bank on Hold

Bankers Healthcare group

BankonIt

BcI

BKD, llp

caltech

catalyst Financial company

cHUBB & son

corporation service company

Dell secureWorks

Deluxe

Diebold

Doeren mayhew

Federal Home loan Bank

First Data

the garland group

the genesis group

IBat education Foundation

IBat Financial services

IBat services

Independent Bankers association of texas

John m Floyd & associates

mccoy myers & associates, a csI company

nova retail group

percento technologies

promontory Interfinancial network, llc

pUlse

Q2 eBanking

sHaZam

slI group, Inc.

sWacHa

sWBc

transFirst

transFund

Follow all the action on Twitter using #LDC11 and twitter.com/myibat

Become a fan of the Leadership Division on Facebook: http://www.facebook.com/pages/IBAT-Leadership-Division/316122269622

Fenimore, Kay, Harrison & Ford llp

John m. Floyd & associates

schertz Bank & trust

tIB – the Independent BankersBank

BronZe

alliance Bank, sulphur springs

catalyst Financial company

First Data

the genesis group

sharp Bancsystems, Inc.

sWacHa

BlUe rIBBon

the Bankers Bank

Bank on Hold


the Look of LeadershipBy linda talley

Linda Talley will be one of the keynote speakers at the 2011 Lead-ership Conference in June. Her experience as a leader and highly touted body language expert translates into dynamic, humorous, and profound presentations that will instruct you professionally, touch you personally, and inspire you to reach for the highest within yourself and your business.

are you projecting a positive image and therefore a posi-tive attitude? it’s called a good first impression and it is necessary for any leader to create and maintain. People make a decision about a

leader within the first 3-5 seconds of meet-ing him/her. When a good first impression is backed up by a positive attitude and performance results, a leader creates fol-lowers rather than acquiring staff.

How is your dress? appropriate for your job? Too casual? Too formal? What are you trying to communicate with your clothing? i know of two business owners, one who wears suits and ties and one who wears polo shirts. Either one is fine, but it can send a confusing message to staff who don’t know which dress code to model.

Do you make nervous gestures such as fiddling with your cuffs, your tie, your jew-elry, your hair, the change in your pockets? Do you put your hands in your pockets or cross your arms over your chest? These are all very defensive movements and send a message to your staff that you are nervous and uncomfortable.

Do you make people around you

status or title, a gracious attitude—as if they are the most important person that you will meet today? your words may say this to them but it is your body lan-guage and the messages you communicate nonverbally that really convince them of your true feelings. Do you make eye con-tact? Have a genuine smile? Extend your hand out first to shake hands? Remove barriers such as desks or tables when hav-ing a conversation? When you do, your nonverbal messages speak so much louder than words.

The leader not only speaks with authority but it is his/her nonverbal com-munication that followers and staff notice and absorb before the verbal message is ever considered. By understanding how you look, the impression you make and the nonverbal messages you send, you position yourself as a true leader—some-one people want to be around, listen to, model and respect. ★

Linda Talley is a business speaker and consultant/coach. She can be reached at 936.856.5920. Find out more at www.lindatalley.com.

feel uncomfortable by putting your arms behind your back, rocking back and forth on your feet, clasping your hands on top of your head? These are signs of dominance and superiority. How do you think they make your followers/staff feel?

Do you show everyone, regardless of

a BUtton can InDIcate a closeD or openeD mInDas a sales professional, when you are dealing with customers, watch their “buttons.”

If a customer sits back in his chair with arms crossed, you haven’t established a relationship and he is not going to buy. He probably also has his coat but-toned.

If he leans forward, uncrosses his arms and unbuttons his coat, now you are making progress. this is a subtle sign that he is open to listening to what you have to say.

now is the time to get closer to him, remove any physical barriers between the two of you, determine his needs, frame it for him in a way he has not thought of and go for the close.


iBat around

the state

February 22, 26

steve scurlock joined 80 community bankers in meetings with congressman randy neugebauer in lub-bock and abilene.

February 24

mary lange spoke at a meeting of the Financial Women in texas in Freder-icksburg.

march 1, 3

IBat Bsa training cluster programs in georgetown and longview – 8 banks participated with 191 reg-istrants.

march 2

mary lange attended a joint meeting in austin of the FDIc and the alliance for economic Inclusion with approximately 80 attend-ees.

march 3

IBat services and IBat leadership Division Board meetings in austin.

march 4

IBat and IBat education Foundation Board meetings in austin.

march 10

mary lange spoke at a meeting of the Finan-cial Women in texas in longview.

march 11

mary lange attended the Fed FIco meeting in Dal-las with 150 attendees.

march 15-16

steve scurlock and chris Williston attended the occ outreach meeting in Dallas with 125 commu-nity bankers.

march 16

shannon phillips spoke to more than 80 bankers at the san antonio area compliance association on the topics of the FDIc overdraft guidance and consumer Financial pro-tection Bureau.

march 18

IBat education Founda-tion strategy meeting in Waco.

april 4

milton mcgee attended the sWacHa/nacHa meeting in austin.

april 7

Bank Investment sum-mit in san antonio, 32 attendees.

april 8-10

steve scurlock spoke at the Wintergarden Bankers association annual con-vention in port aransas.

april 9

shannon phillips attended the 100-year anniversary celebration of First state Bank of Ben Wheeler.

april 12

milton mcgee spoke at the south central Bankers association meeting in schulenburg.

april 13

milton mcgee addressed the board of directors of the cowboy Bank of maypearl regarding the effects of the Dodd-Frank act on the franchise value of community banks.

april 27, 28

IBat Bsa cluster pro-grams in Fort stockton and marfa – 4 banks participating with 132 registrants.

april 28

operations compliance summit in san antonio, 61 attendees.

or staff to maintain, and little end user training to use.

“Our Web@Work Portal services provide dynamic tools to bankers that increase productivity and extend secure delivery of confidential materials,” stated Bill Evers, CSi Director of Business Devel-opment. “We are proud of the recognition by iBaT in choosing Web@Work and delighted to provide iBaT and its mem-bers these benefits.”

CSi has been providing portal ser-vices to community banks for more than 10 years. The Employee Portal is an intra-net solution that combines a series of powerful communication tools and pro-ductivity applications into a single portal. it includes time clock, vacation manager, e-forms, policy manager, task manager, remote access and other information management solutions. The Board Portal provides a centralized repository for board information that includes secure, anytime, anywhere access to board materials.

★

caltech teams with n-ableSan angelo based CalTech has

announced it is expanding the scope of its support for community banks with assis-tance from N-able Technologies. CalTech is an iT service provider specializing in the financial industry, and N-able provides remote network and systems management (NSM) software for managed service pro-viders (MSPs) and iT departments.

N-able’s N-central® NSM toolset will allow CalTech to remotely manage, monitor and report on the availability and performance of any device on a banking customer’s distributed network, including desktops, laptops, servers, printers, copi-ers and network devices such as firewalls, routers and switches.

in addition, N-able’s N-compass™ 3.1 iT performance reporting solution will gather and communicate vital iT and business information across a range of areas — from network availability and reliability, to utilization, regulatory com-pliance and asset reporting. ★



community Bankers

Gather for 2011 IcBa national convention

and Techworld

some 3,000 community bankers and industry leaders gathered March 20-24 in San Diego to participate in the world’s largest and most influential industry event of its kind.

“The iCBa National Convention and Techworld is a tremendous forum for community bankers and industry leaders to exchange ideas, con-sider the latest trends, and learn about new developments,” said outgoing chairman Jim MacPhee, CEO of Kalamazoo County State Bank, Michigan.

Community banker Sal Marranca took up the reins as iCBa Chairman for the 2011-2012 term at this meeting. Marranca is CEO of Cattaraugus County Bank in Little Val-ley, New york.

Highlights of the convention included remarks from national newsmakers, includ-ing Federal Deposit insurance Corporation Chairman Sheila Bair, Federal Reserve Board Chairman Ben Bernanke, acting Comptroller of the Currency John Walsh and assis-tant to the President and Special advisor to the Secretary of Treasury on the Consumer Financial Protection Bureau Elizabeth Warren.

Other featured speakers included Joe Scarborough and Mika Brzezinski, co-hosts of MSNBC’s “Morning Joe,” and Marcus Luttrell, author of The New york Times best-selling book, Lone Survivor.

More than 90 Texas community bankers attended the meetings, which included more than 60 educational seminars. in addition, the iCBa Techworld featured 220 exhibi-tors whose comprehensive community bank-tailored products and services reflected the innovation and change in the marketplace.

Representing Texas on the iCBa Board of Directors are Cynthia L. Blankenship, charter shareholder, director and vice chairman/chief operating officer of Bank of the West, Grapevine. She serves as past chairman on the iCBa Executive Committee for 2011-2012. Serving on the Board are Christopher Doyle, president, Texas First Bank, Texas City; Rogers Pope Jr., president and COO, Texas Bank and Trust Company, Longview; and Scott Heitkamp, CEO of ValueBank Texas in Corpus Christi.

Scott and Carrie Heitkamp chaired the iCBa Political action Committee auction, and successfully raised more than $448,000 for the iCBa PaC.

The 2012 iCBa National Convention and Techworld is scheduled March 11-15 in Nashville, Tennessee. ★

Sample poster from the newly launched media campaign, “i love my community bank!”

fDic chairman Sheila Bair received two standing ovations in her final address to the annual convention before her term as fDic chairman expires in June.

fed chairman Ben Bernanke


uthe leadership app — Free iphone app — even the best of leaders need to be inspired and challenged from time to time. the Leadership app is like having a mini-leadership conference in your pocket. with articles, audio and video presenta-tions from leadership experts such as John Maxwell and Dr. Henry cloud, the Leader-ship app is a perfect resource to help you recharge your batteries on the go.

uteD — available at www.ted.com and also available via “teD talks” apps on iPhone and android. there are a great number of people who have things to say about leadership, but there are even fewer who rise to the top to actually provide leadership. teD is an orga-nization dedicated to sharing the collective wisdom of those who have achieved incred-ible success in their field and/or are perpetu-ating the most innovative ways of thinking.

ustrengths Finder 2.0 — every great leader must know his or her own strengths and weaknesses. Developed by the Gallup organization, the strengths Finder is an invaluable tool that helps you identify your areas of greatest ability. the strengths Finder tool is offered via an online assessment which can be accessed when you purchase the strengths Finder 2.0 book ($12.48 from amazon.com). Learn more at www.strengths-finder.com.

tecH tiPs

Above: cfPB Advisor, Professor Warren, earned laughs when she said the agency’s budget is essentially the fed tithing for consumer issues. (The central bank provides a portion of its budget to fund the cfPB.)

Below: Scott and carrie Heitkamp present icBA chair-man, Sal Marranca with a check for proceeds from the PAc auction.


the anD of High performing Bank ceo’sBy matt starcevich

over the last year we have been researching the basic values and leadership behaviors of CEO’s, seven of whom were bankers.1 These individuals were included because they are

leading high performing organizations for a significant time and are known as having a genuine concern that all the stakehold-ers (employees, stockholders, customers, and suppliers) achieve their goals.2

all are exceptional business people as witnessed by the long history of outstand-ing financial performance. We were inter-ested to find out what else, besides their business acumen, made them successful leaders and different from the model of most business schools which focus solely on financial performance. What we found was that these leaders were excellent busi-ness people aND practiced a unique set of leadership behaviors. Our purpose here is to discuss three of these aND leadership behaviors of this unique group of CEO’s.

1. Guided by Traditional Values

Charles Q. Chandler iV, CEO of iNTRUST Bank, a 109 year old finan-cial institution based in Wichita, Kan-sas, speaks often about how character has been of paramount importance within the organization from its earliest begin-nings. Character had been ingrained in him by the previous CEO’s—his father

and grandfather. Several years ago he began to question whether some of the things he had been taught and strongly believed were of the same importance to the employees today.

“i had become cynical in the sense that i was concerned that the modern day employee didn’t care the way i, my father and his father did about how important it was that we maintain that ‘character’ ele-ment. So as an experiment, we formed a group of about 15 or 20 of our folks (and by the way no executive managers on that group), but some senior folks. We went throughout the organization and invited the people who we felt were important to us at all levels, down to the teller. They

met for a period of time and came up with what they believed were the twelve most important “Character Qualities” for someone to be successful in our organiza-tion and for them to help us then be suc-cessful as an organization.

“i was frankly stunned by the answer when we got through; because what i really found was that they did buy in. and not only that, but they found it to be a tremendous source of encouragement that the management team, that the key lead-ership group was focused on these things as well. and that in fact it could be that type of work environment. ”

2. Alignment—Vision, Mission, Core Values

Most organizations have a set of published values; however, for the lead-ers in this study they are more than just

1 Robert Gandy, FNB, Edinburg, TX; Robert Hulsey, american National Bank of Texas, Terrell, TX; Pete Stanton, Wash-ington Trust Bank, Spokane, Wa; Tom Legan, Coppermark Bank, Oklahoma City, OK, Jim Holly, Bank of the Sierra, Por-terville, Ca; Charlie Chandler, iNTRUST Bank, Wichita, KS; David Simmons, FNB Omaha, Omaha, NE.

2 For at least two decades these have been high performing banks as judged by ROa, ROE, assets and Earning growth, Effi-ciency Ratio, Net interest Margin, and Operating Profit per Employee, often ranking in the Top Quartile of their National High Performing Peer groups.

© Digital Vision LtD.


wallpaper. american National Bank of Texas in Terrell conducts quarterly core values refresher classes to assure every employee continues to understand who they are. The values are tangible and serve as the test for all actions and decisions—who the bank wants as customers, how to treat one another, and the bank’s relations with investors and suppliers.

Pete Stanton sums it up by saying “it seems so simple, treating people the way you want to be treated. We are in a busi-ness that requires long term relationships. The human connection of friends, col-leagues, customers…my customers are my best friends, i socialize with them. at the end of the day it’s more important to have these friendships, stories, human emo-tions and feelings than a pile of stock or a pile of money. at the end of my career i will remember the people i have met and known and the friends i have…not what the scorecard was on the monetary side. We don’t sell anything different than any other bank in the country. it’s all about the personal relationships, not about the product.”

Giving it teeth, individuals are evalu-ated on two dimensions: alignment to the bank’s Vision, Mission, Core Values, and Performance. according to one CEO, “if you are a superstar performer but low in alignment you probably won’t be around much longer. But if you are high on align-ment and lower on performance, we will work with you and give you the chance to bring your performance up to expec-tations. We want people who are 10 on both.”

3. Competitive and Caring

The word is aND…not EiTHER OR. These leaders are fiercely competitive, focusing on constant improvement aND genuinely concerned about people—customers, employees, stockholders, and suppliers. in every case these bank CEO’s are individuals who work very hard daily to improve the financial performance of their organizations. For decades they have

set the example of being mindful about expenses, about new revenue stream pos-sibilities, and always observant for ways that will increase and improve employee productivity and job satisfaction.

They have shown that it is not either performance or concern for people, you can achieve both. They would argue that their banks’ outstanding results are based on a never-ending search for improve-ment aND concern for people.

One of the CEO’s is consistently described as a “very caring leader” by his direct reports. illustrative is the story of one direct report whose close relative on the West Coast had developed some grave health problems. The CEO sensed the impact this was having on the indi-vidual and said, “…get out of the bank, take the time off, fly to your relative’s at the bank’s expense and do what needs to be done. While you are there visit a few banks in the area, see what you can learn and write up a report of your findings and any changes you think we could make.” yet this CEO is one of the most competi-tive community bankers we have met. This story is evidence that he believes in aND, not EiTHER OR.

Call to Action

Clearly articulated values, alignment of everyone with these values, with a con-stant search for improvement is a formula for a winning organization. it starts and lives on because of the CEO’s daily lead-ership behavior. The financial results are produced because of engaged, committed, and loyal groups of people—employees, customers, shareholders, and suppliers.

it requires genuinely committed, competitive, people-focused and caring leaders. it’s that simple…we didn’t say easy…but highly doable. Good luck in your effort to be a high performing bank aND an outstanding example of a people focused leader, an aND, not an EiTHER OR leader. ★

Matt Starcevich, Ph.D, is the Founder of the Center for Coaching & Mentoring Inc., Bartlesville, OK and Dallas, TX

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PeRsonneL uPDate cont’d from page 17Gilmer Bankshares, inc. Stretcher, a 25-year banker, has been with the bank for seven years, serving as President & Chief Operations Officer for the last six. He is a 1997 graduate of the Southwestern Graduate School of Banking at Southern Methodist University and holds a Bach-elor of Science degree in ag Education from East Texas State University

Happy Happy State Bank & Trust Co.

has announced the hiring of three new officers.

David McCullough was hired as Senior Vice President and head of infor-mation Technology. McCullough has over 16 years’ experience in information technology, having previously headed up the information Technology Division and managed a staff of 19 employees at a bank in Los alamos. He graduated from Mid-western State University with a Bach-elor’s of Business administration Degree in Management information Systems.

J. Alan Eubank serves as a Senior Vice President and a Commercial Lender in Pampa. Eubank graduated from Texas Tech University with a Bachelor’s of Sci-ence Degree in agricultural Economics and Finance.

Brandon Harrison has joined the bank as assistant Vice President and Commercial Loan Officer in Plainview. Harrison attended South Plains College and graduated from Texas Tech Uni-versity, earning a Bachelor’s of Science Degree in agriculture Economics.

KilgoreThe Board of Directors and senior

management of Kilgore National Bank announce the following promotions.

Tammy Kirkland has been promoted to Vice President - Credit administration. She graduated from Kilgore High School and Texas a & M Commerce Bank Oper-ations institute. Kirkland’s responsibilities include oversight of credit administration and loan funding. She was one of the orga-nizing officers of the bank dating back to May 2000. The bank celebrated its 10th anniversary this past November.

Martha Meador has been promoted to Vice President - Mortgage Lender. Meador is a graduate of The Southwestern Gradu-ate School of Banking through SMU in Dallas and has been a professional banker since 1987. Her specialty is mortgage loan origination, and she has helped hundreds of people purchase homes.

Christi Deramee’ has been promoted to Banking Officer - Customer Service Representative. She is a graduate of arp High School, and is a full service banker whose duties include teller, new accounts, and loan document preparation at the bank’s Troup Banking Center.

LongviewThe board of directors of Texas Bank

and Trust Co. has approved promotions for several staff members.

Barbara Berry has been promoted to assistant vice president. Berry has been with Texas Bank and Trust since 1998 and has been a mortgage loan officer since 2005. She has 20 years of real estate experience with various banks, mortgage companies and title companies in Texas, arkansas and Tennessee. She attended the University of arkansas at Little Rock and has completed numerous courses through the Center for Financial Training.

Jennifer Harris has been promoted to assistant vice president and adminis-trative division project coordinator. Har-ris has been employed with Texas Bank and Trust since February 2009. in her new position, she will be responsible for managing the research, analysis and proj-ect management activities for the bank’s administrative division. Harris holds a bachelor of science degree in applied learning and development from the Uni-versity of Texas at austin.

Janet Sledge has been promoted to vice president. Sledge has been in the banking industry for 27 years and with Texas Bank and Trust for the past 17 years. She worked in the new accounts and trust areas of the bank before moving to the risk management division, where she manages fraud, forgery and identity theft situations.

Elena Utkina has been promoted to vice president and chief accounting

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Sheri Parish has been promoted to senior vice president. Parish joined the staff of Texas Bank and Trust in March 2000 as internal auditor, and later moved to the operations area where she served as the bank’s privacy officer. With more than 17 years in the banking industry, she works in the bank’s technology depart-ment and is a member of the technol-ogy steering committee and Texas Bank-ers Electronic Crimes Task Force. Parish

PeRsonneL uPDate cont’d from page 35

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administration, majoring in accounting.James Nelson has been promoted to

Senior Vice President and Branch Man-ager. He joined CB&T in 2003 as a part time teller while attending Baylor Uni-versity. He received his Bachelor of Busi-ness administration from Baylor in 2004, majoring in Finance and Real Estate. Nel-son has worked in the bank as a Credit analyst and Banking Officer, and will now manage the bank’s Wooded acres location. ★

holds a bachelor of business administra-tion degree in accounting from The Uni-versity of Texas.

LubbockGov. Rick Perry has named Lubbock

banker John D. Steinmetz as the newest and youngest full member of the Texas Tech System Board of Regents. The 32-year-old president of Vista Bank, with approval from the Texas Senate, will replace Regent Dan Serna, an accountant in arlington whose six-year term on Tech’s governing board expired last month. Steinmetz is a 2002 graduate of Tech.

San AntonioGovernor Rick Perry has reappointed

Robert Thomas Roddy Jr. to the Texas Public Finance authority. Roddy is board chairman of Lone Star Capital Bank, and is former director of the San antonio branch of the Dallas Federal Reserve Bank as well as a past director of the indepen-dent Bankers association of Texas. Roddy served in the U.S. air Force Reserves. He received a bachelor’s degree from Texas State University and is a graduate of the Southern Methodist University South-west Graduate School of Banking.

Waco

The Board of Directors of Commu-nity Bank & Trust in Waco announce several promotions.

Jodi Dickau has been promoted to Vice President and Human Resource Offi-cer. Dickau joined CB&T in 1987 as a part time teller while attending McLennan Community College. after graduating in 1990 with an associate’s of applied Sci-ence degree, she transferred to a full time teller and has since worked in numerous areas of the bank. in 2000, Dickau began working in the Human Resource function of the bank.

Michael Guinn has been appointed Banking Officer for the CB&T. He joined the bank in 2002 as a full time teller and in the Night Courier/Data Processing area, while attending Baylor University. Guinn began cross training in the New accounts area in 2005. as a result of excelling in this area rather quickly, Michael was pro-moted to a New accounts Representative in 2006.

Thad Jennings is the bank’s new Senior Vice President and Trust Officer. Jennings joined Community Bank & Trust in 2000 as Vice President & Trust Officer, with his main responsibilities being in Trust Operations. He also han-dles administration of Trusts, agency, Custody, and Employee Benefit accounts. Prior to joining CB&T, Jennings had over 8 years’ Trust experience. He gradu-ated Cum Laude from abilene Christian University with a Bachelor of Business

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38 ★ The Texas Independent Banker

PeRsPectiVes

what is your favorite book on leadership? and why is it your favorite?

My personal favorite book on leadership is The Effective Execu-tive by Peter F. Drucker. Over 40 years old and only 174 pages in length, Drucker’s book is, in my opinion, the foundational document on which all leadership books now stand.

Allowed a second choice, I would recommend Team of Rivals by Doris Kearns Goodwin as it tells of Lincoln’s unflagging perseverance and willingness to surround himself with advisors holding vastly different views.

J. Keith Hughey Principal J. Keith Hughey company

i love Max DePree’s Leader-ship is an art because of the way he depicts the human qualities of good leaders. But my ‘favorite’ for a good while has been Doris Kearns Goodwin’s Team of Rivals, her incredible account of our 16th President and his truly masterful leadership abilities illustrated well by the

way he held together a highly competi-tive, often dysfunctional (at times com-pletely insubordinate), set of Cabinet members. Using strategic thinking skills virtually no one thought he possessed, Lincoln, over the course of four plus years, continually proved himself a mas-ter military strategist, skilled decision maker and a highly able ‘politician’ (in the most positive sense of the word).

J arnold sykes corporate eVP, strategic Resources & HR Plainscapital corporation, Dallas

Jim Collins is my favorite author. I enjoy all of his books, especially Good to Great and How the Mighty Fall. His conclu-sions are always based on quality research, his writ-ings are clear and he provides concise tools for recognizing certain behaviors and the appropriate solutions. Everyone can learn and re-learn from studying his works.

robert a. Hulsey President and ceo american national Bank of texas, terrell

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