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January 2013 1 01 Shell Recruitment Day Graduate Briefing Pack-Template

SHELL RECRUITMENT DAY (SRD)

GRADUATE BRIEFING PACK –

MIRI

SHELL RECRUITMENT DAY (SRD) Graduate Briefing Pack

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CONTENTS PACK CONTENTS ............................................................................................................................................................. 2

SHELL CAREERS ................................................................................................................................................................. 2

ABOUT THE SHELL RECRUITMENT DAY .......................................................................................................................... 2

PRE-SHELL RECRUITMENT DAY INTERACTIVE EVENT ................................................................................................... 2

THE SHELL RECRUITMENT DAY ........................................................................................................................................ 3

PREPARATION FOR THE SHELL RECRUITMENT DAY ..................................................................................................... 3

Travel and expenses .................................................................................................................................. 3

Accommodation ........................................................................................................................................ 3

Safety information ..................................................................................................................................... 4

Queries ..................................................................................................................................................... 4

BACKGROUND ................................................................................................................................................................. 4

Why do we hold a Shell Recruitment Day? ................................................................................................. 4

What are we looking for? .......................................................................................................................... 4

Who will be involved? ............................................................................................................................... 5

A walk through the Shell Recruitment Day .................................................................................................. 6

APPENDICES ...................................................................................................................................................................... 7

APPENDIX 1: TRAVEL AND LOCAL INFORMATION .................................................................................... 8

TRAVEL EXPENSES .................................................................................................................................................... 8

YOUR DESTINATION ................................................................................................................................................ 8

SHELL TRAVEL AGENCY ......................................................................................................................................... 10

APPENDIX 2: EXPENSES ...................................................................................Error! Bookmark not defined.

APPENDIX 3: SRD VENUE ........................................................................................................................ 14

APPENDIX 4: ACCOMMODATION .......................................................................................................... 18

APPENDIX 5: KEY CONTACTS ................................................................................................................. 19

APPENDIX 6: SRD PRACTICE E-TRAY EXERCISE ......................................................................................... 19

APPENDIX 7: AFTER THE SRD ................................................................................................................... 20

APPENDIX 8: JOURNEY MANAGEMENT PLAN ......................................................................................... 20


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PACK CONTENTS This pack provides you with an overview of the SRD, its purpose and more information about the people who will be involved during the day.

An overview of the event. Information on who you will meet on the day and the different exercises in which you will participate. Travel information and directions.

Please read through this pack carefully to ensure you complete all the necessary paperwork before attending the SRD.

SHELL CAREERS A career with Shell is not your average day job – it is your chance to join a company that tackles real world problems, such as how we will meet the world’s growing energy demands. Energy is vital to our daily lives. It helps us produce food, fuel transport and power communication channels across the world. Over the coming decades, more people will gain access to energy and enjoy higher standards of living. But these developments could place greater pressure on our world’s resources, such as oil and gas reserves, fresh water and food. At the same time, climate change remains a serious concern. At Shell, we use human ingenuity, innovation and technology to unlock the energy our customers need to power their lives in the years ahead, while aiming to limit our impact on the environment.

ABOUT THE SHELL RECRUITMENT DAY Congratulations on being invited to join a Shell Recruitment Day (SRD) and thank you for taking the time to find out more about what Shell can offer you. As one of the routes into Shell, our Recruitment Days give us a chance to see you in action, assessing you in a variety of different exercises and assessing how well you demonstrate the skills and attributes we’re looking for. The day gives you the opportunity to show us your potential and will help you decide if Shell is the right company for you. An overview:

The business language is English during the Shell Recruitment Day. All the exercises are fictious but based on real issues / contexts which Shell faces. You will need to read all of the instructions carefully. You should base your answers only on the information provided as we are not testing your knowledge. For many exercises there are no right or wrong answers. Please wear your provided name badge all day. You will be provided with verbal feedback after the decision has been communicated – we will highlight

some strengths and areas for development we have identified. (where applicable)

PRE-SHELL RECRUITMENT DAY INTERACTIVE EVENT Prior to the Shell Recruitment Day you’ll attend a non-assessed informal event where you’ll receive further insight into Shell’s business operations. This event has been organised for us to get to know each other better. It is also an opportunity for you to understand more about Shell and meet the other candidates, in preparation for the SRD on the following day. Please note that during this time you will not be assessed. Following the event there will be a briefing session about


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the next day. In addition, you will have the opportunity to attend a meal hosted by some of our Shell graduates, where they will be happy to answer any questions you might have. Your attendance at this event is compulsory.

THE SHELL RECRUITMENT DAY During the SRD, you will participate in a range of activities based on realistic business scenarios. We will assess your capacity, achievement and relationship skills to determine whether you have the skills and competencies to be successful within Shell. The activities will include an online exercise, a written exercise, a self reflection interview a group discussion, a case study analysis, and a final interview. If you are successful at the SRD, we will review our available job openings and determine whether we will be able to make you a formal offer of employment. You will then be advised of our decision by a Recruiter. We look forward to meeting you and wish you every success in your journey with Shell.

PREPARATION FOR THE SHELL RECRUITMENT DAY Useful Hints and Tips

Please try to get a good night’s sleep and relax. We are only assessing when we say we are. Have a go – aim to do your best. Listen carefully to instructions – ask questions if anything is unclear. Reflect on your performance after each exercise, learn and move on. Please don’t talk about the exercises with others – there may be more than one successful approach. Enjoy the experience – the SRD gives you a range of opportunities to show us what you can do.

Travel and expenses We will reimburse you for the cost of any reasonable or predefined expenses as long as you can provide receipts. In some cases, Shell will make travel arrangements for you. Please see:

appendix 1 for information on making your travel arrangements; appendix 2 for information on the reimbursement of expenses; and appendix 3 for information on the SRD venue.

Accommodation It is likely that your hotel accommodation will already have been booked by Shell, covering the cost of your room and breakfast only. All other charges such as telephone calls will be charged to your own account, which you will need to settle when checking out. In some circumstances, you may need to book your own accommodation and receive reimbursement for the cost from Shell. To check what arrangements you need to make for your accommodation, please see appendix 4. Dress code Smart/ business dress is appropriate for both the SRD pre-briefing and for the SRD.


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Safety information At Shell we care about your safety and are committed to ensuring that Health, Safety, Security and Environment (HSSE) features as a key element of our recruitment and learning events. With this in mind, we have produced some safety advice to help you stay safe during your visit. Please be sure to read our safety guidance. Queries If you have any queries please contact your scheduling coordinator.

BACKGROUND Why do we hold a Shell Recruitment Day? Attending a Shell Recruitment Day gives us a chance to see you in action, assessing how you perform a variety of different exercises, observing how well you demonstrate the key competencies we’re seeking. It’s a two-way process, because it’s also your opportunity to find out about Shell and see if we are a good fit for your career aspirations and ambitions. What are we looking for? While your academic record was one of the reasons we invited you to attend an SRD, our experience has shown that excellent qualifications alone are rarely sufficient to be successful within a company as challenging, diverse and global as Shell. We’ve identified the qualities that we believe are critical to high performance in Shell and we’ll assess you against our Capacity, Achievement, Relationship (CAR) criteria: • Capacity: You’ll need to bring the intellectual, analytical and creative ability to identify issues, make judgments and propose solutions. • Achievement: We expect plenty of enthusiasm, resilience and confidence – but additionally, you’ll be someone who can always get things done and learns quickly. • Relationships: You should have the skills and ability to work effectively with others in a diverse team. Please note: You will need to speak conversational English to take part in the SRD, but your use of English is not one of the selection criteria. If you are not a native English speaker you will be given some additional time to prepare where appropriate, and are welcome to bring a dictionary.

Shell is an Equal Opportunity Employer If you require accommodation, any reasonable adjustments or special assistance for the Shell Recruitment Day, please contact your scheduling coordinator:

http://www.shell.com/global/aboutshell/careers/briefingpack/srd-hsse.html


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Who will be involved? Participants – Usually, there are up to six candidates at each SRD. It is important to remember that you are being assessed as an individual. It is possible for everyone to be successful, so please treat the day as non-competitive. Scheduling Co-ordinator – The Scheduling Co-ordinator is responsible for sending you the invite and confirmation of the SRD. The scheduling co-ordinator will handle any queries or concerns that you may have prior to the SRD. Candidate Co-ordinator – The Candidate Co-ordinator is responsible for the logistics of the SRD, ensuring it runs in a smooth and timely fashion. Assessors – The Assessor team is made up of business or HR leaders who will assess you against our criteria and make the decisions who to hire on behalf of Shell. Assessors are often also the line managers for recruits’ initial assignments. The role of the Assessor is to help you demonstrate your CAR qualities. Usually there are six Assessors at each SRD. Facilitator – The Facilitator will be your prime focal point during the SRD, they will facilitate the Pre-SRD interactive engagement and during the SRD will liaise with you, the candidate co-ordinator and assessors to ensure a successful day and answering any questions which you may have.


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A walk through the Shell Recruitment Day For the SRD itself, you may wish to bring along reading/study material in case of any waiting time in between exercises. The SRD comprises of the following exercises: 1) An electronic E-tray exercise with two tasks to complete: an online exercise and a written task; 2) self reflection interview; 3) group exercise 4) case study analysis and 5) a final interview. The exercises are based around the types of problems and challenges typically tackled by graduates within Shell. By using a variety of different exercises, we give you numerous opportunities to demonstrate your personal strengths, skills and abilities in relation to the criteria of Capacity, Achievement, and Relationships. No preparation is required for these exercises. However you may find it beneficial to complete the practise etray exercise as it will help you understand the interface and functionality on the day. We hope that you find the SRD a valuable, rewarding and ultimately enjoyable experience, and use it as an opportunity to find out if we fit your career aspirations and ambitions. Joining Shell means getting more out of your working life than you thought possible. We hope that you enjoy the Pre-SRD Interactive Engagement and SRD. We look forward to meeting you.


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APPENDICES

1. Travel and local information 2. Expenses 3. SRD venue 4. Accommodation 5. Key contacts 6. SRD Practice Exercise 7. After the SRD


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APPENDIX 1: TRAVEL AND LOCAL INFORMATION You are highly encouraged to use public transportation; however, based on your location it may be more convenient to use your personal transportation. If so, please read more information on vehicle safety in our safety guide. If you need to fly to your SRD location, our travel agency Carlson WagonlitTravel (CWT) will book and arrange payment for your flights. To arrange travel you must complete an authorisation form. When you have completed all the mandatory fields on the authorisation form, please email it to the CWT email address designated and copy in your scheduling co-ordinator. Note: The date of arrival in the authorisation form is the day of the pre-SRD interactive engagement and briefing; the date of departure will be the evening of the actual SRD.

TRAVEL EXPENSES An expenses claim form is attached. You should complete and send this form together with scanned copies or electronic copies of your receipts to [email protected]. Please read appendix 2 for details.

YOUR DESTINATION Sarawak Shell Berhad, Lutong, Miri, Sarawak By Car Please consider alternatives to driving to the SRD, public transport is preferred. If this if your preferred mode of transport, please read more information onvehicle safety in our HSSE guidelines. Miri is linked to major towns and cities in Sarawak by an extensive network of roads. The nearest city, Bintulu is only about 3 hours drive from Miri via the coastal road and 3 –hour plus using the old highway. By Air The airport you will be travelling to is the Miri International Airport, Sarawak. You should arrive no later than 12.00 pm on the first day and depart from Miri Airport after 6.00pm on the second day. If you have no alternative but to arrive later, please let us know beforehand. Miri Airport is located about 20km from Sarawak Shell Berhad office and travelling time is about 15-25 minutes. For more information please visit the Miri Airport website. By Taxi Taxis are readily available at the airport. Taxis use the coupon system and you can purchase a coupon from the Budget Taxi counter at the airport. Few taxis cruise the roads in Miri. Travellers normally engage taxis at the taxi stands ( Jalan Brooke near the Central Market and Jalan China behind the Public Bank), or book a cab by calling ( 6 085 432277). There are usually a few taxis waiting in front of the larger shopping complexes and the major hotels.



http://www.etawau.com/HTML/Miri/MiriInternationalAirport.htm


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DON’T FORGET YOUR PASSPORT OR OTHER IDENTIFICATION When you visit the Shell Offices you will need to be able to identify yourself. It is your own responsibility to ensure that your passport is valid. Certificates and Identification Documents Required You are required to bring along the following documents when attending your SRD:

(1) Identity card (both front & back) OR passport (non-Malaysian) – Please ensure that you strike off your IC or passport copy with the comment “for employment use only”.

(2) Board of Engineers Malaysia (BEM) Certificate (Only if you have registered with BEM. Note this certification is only applicable for candidates attending a technical SRD)

*kindly bring your original documents and one (1) photocopied set which will be verified by Shell Representative upon receipt PERSONAL INSURANCE It is your responsibility to arrange any appropriate travel insurance. Shell is unable to accept liability for loss or damage to any items of luggage. It is advisable to take out appropriate cover with your travel agent but you will need to cover the cost of this yourself.


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SHELL TRAVEL AGENCY Carlson Wagonlit Travel (CWT) No. 1 Jalan Seri Utara 1 Seri Utara, Off Jalan Ipoh 68100 Kuala Lumpur, West Malaysia Tel: +6 03 6286 6119 Fax: +6 03 6286 6119 Email: [email protected] HOTEL & AIR TRANSPORTATION Shell provides air travel (international flight is subject to approval) and hotel accommodation facilities for candidates who are not residing in Miri. As the SRD is a one and a half day event, a one-night hotel stay is provided. The invitation assumes you are living at the address currently stated on your application form. If this has changed, please contact your Candidate Co-ordinator. Please follow the guidelines below for the booking process: Steps:

Within 24 hours of receiving the SRD email invite, forward it to CWT at <INSERT E-MAIL ADDRESS> and copy [email protected] by using the ‘cc’ function. Please include the following details in your email: a) Name as per Identity Card/Passport: XXX b) Email address: [email protected] c) Mobile/contact no: XXX d) Booking code: MY GRAD MIRI e) Location you are travelling from: XXXXXXX f) Arrival Date/Time: (A day before SRD) i) Date: dd/mm/yyyy ii) Time: hh:00 am/pm (The Pre-SRD event will start at 1.30pm) g) Departure Date/Time (SRD Day) i) Date: dd/mm/yyyy ii) Time: hh:00 am/pm (The SRD will end at 4 pm) Your travel arrangements will be made by CWT and you will receive a confirmation email from them with the details within 2 working days


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APPENDIX 2: EXPENSES INSTRUCTIONS FOR EXPENSES CLAIM Please fill in and complete the Candidate Expense Claim Form, scan and send it together with your receipts/proof of purchase to [email protected] within 60 days after your interview/ SRD/Final Assessment.

Please provide all receipts and proof of purchase to substantiate your claims. In the event you are unable to scan your receipts, please return the form together with all the original receipts to your Candidate Co-ordinator. Please make sure you make copies of your expenses and keep them until you have been reimbursed.

We must have your bank details (including your SWIFT/IBAN number) so that we can reimburse your expenses directly into your bank account. Failure to provide the necessary information will result in payments being delayed.

All your claims must be converted to your base country currency (your address stated in your application form). The invitation assumes you are living at the address currently stated on your application form. If this has changed, please contact your Candidate Co-ordinator.

Please allow 3 to 5 weeks for us to process your claim from the date of receipt of your Candidate Expense Claim Form.

WHAT YOU CAN CLAIM:

Visa We reimburse the costs of your Visa. (if applicable) Taxi Taxi fares to and from the airport (budget taxi), for candidates who are not residing in:

Klang Valley (including Cyberjaya) - for interview in KL or Cyberjaya Miri - for interview in Miri Bintulu - for interview in Bintulu Port Dickson – for interview in Port Dickson

Taxis will only be paid for in exceptional circumstances. First-class fares will not be reimbursed. Mileage Please consider alternatives to drive to the Shell Offices, public transport is preferred. If you are

travelling by car we will refund your petrol costs at MYR0.60 per kilometer, for candidates who are not residing in:

Klang Valley (including Cyberjaya) - for interview in KL or Cyberjaya Miri - for interview in Miri Bintulu - for interview in Bintulu Port Dickson – for interview in Port Dickson

Please refer to your Candidate Co-ordinator to ascertain the maximum round trip rates for reimbursements.

Rail fare Your economy return ticket will be reimbursed. Air fare If you need to fly to the SRD/interview location, our travel agency Carlson Wagonlit Travel

(CWT) will book and arrange payment for your flights. Bus fare Your economy return ticket will be reimbursed. Accommodation SRD: One night of accommodation before the SRD will be booked for you under your name.

Shell will be invoiced directly for this. XP: One night of accommodation will be booked for you under your name if applicable. Shell will be invoiced directly for this.

WHAT YOU CANNOT CLAIM:

All incidentals incurred such as telephone calls or minibar charges at the hotel will be borne by you. Shell will not reimburse for meals during your travel for the Shell interview. Shell will not reimburse for car parking ticket.


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MALAYSIAN BANK SWIFT CODE

Please refer below for the list of Malaysian Bank Swift Code of the most common banks in Malaysia. For Foreign Candidates, please consult your local bank for the Bank Swift Code.

Bank Name Swift Codes

Affin Bank PHBMMYKLXXX

Alliance Bank MFBBMYKLXXX

Ambank ARBKMYKLXXX

CIMB Bank Bhd (FKA Bumiputera Commerce) CIBBMYKLXXX

Citibank CITIMYKLXXX

EON Bank EOBBMYKLXXX

Hong Leong Bank HLBBMYKLXXX

HSBC HBMBMYKLXXX

MAYBANK MBBEMYKLXXX

OCBC OCBCMYKLXXX

Public Bank PBBEMYKLXXX

RHB Bank RHBBMYKLXXX

United Overseas Bank (Malaysia) Bhd UOVBMYKLXXX

Bank Simpanan Nasional Kuala Lumpur BSNAMYK1XXX

Deutsche Bank AG Kuala Lumpur DEUTMYKLXXX

Bank Islam Malaysia BIMBMYKLXXX

Bank Muamalat BMMBMYKLXXX

Bank Rakyat BKRMMYK1XXX


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CANDIDATE EXPENSE CLAIM FORM Personal details Last name First name Address Postal code or zip code

City State (if applicable)

Country Email address Telephone number

Interview/SRD/Final Assessment details Date of the Interview/SRD/Final Assessment

Location of the Interview/SRD/Final Assessment

Bank details Bank name Bank country Bank account owner name Bank account number Sort code (applicable for UK banks) SWIFT code (applicable for Europe and Malaysian banks)

IBAN code (applicable for Europe and Malaysian banks)

Bank key (applicable for US banks) Expenses details Note: For mileage, please use the following guidelines: GBP: 0.20 per mile; Euro: 0.16 per km; MYR: 0.60 per km; USD: 0.50 per mile Expenses description Amount Currency Total


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APPENDIX 3: SRD VENUE (Note: SRD will be held either at the Sarawak Shell Berhad Office, Miri Marriott Resort & Spa, Imperial Hotel OR Grand Palace Hotel. Please refer to your Recruitment Services Advisor for the confirmed venue) Sarawak Shell Berhad Shell Office, Jalan Shell 98100 Lutong, Miri, Sarawak Contact Information Locked Bag No 1, 98009, Lutong, Miri, Sarawak Tel : +6085 454 545


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LPC Meeting & Training Rooms / Alternative ECC room building:

LPC Meeting & Training Rooms / Alternative ECC room main entrance :

*There is a prayer room available at the interview location. You may arrive earlier to use the prayer room if required.


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Miri Marriott Resort & Spa Lot 779, Jalan Temenggong Datuk Oyong Lawai, 98000, Miri, Sarawak, Malaysia Contact Information Lot 779, Jalan Temenggong Datuk Oyong Lawai, 98000, Miri, Sarawak Tel : +60 85 421 121


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Imperial Hotel Lot 827, Jalan Pos, 98000 Lutong, Miri, Sarawak Contact Information Lot 827, Jalan Pos, 98000, Miri, Sarawak Tel : +6 085 431 133

Grand Palace Hotel 2km, Jalan Miri-Pujut, Pelita Commercial Centre 98000 Miri, Sarawak. Contact Information 2km, Jalan Miri-Pujut, Pelita Commercial Centre Tel: +6 08542 8888 Fax: +6 08542 7777


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APPENDIX 4: ACCOMMODATION HOTEL DIRECTIONS

Dynasty Hotel Lot 683, Block9, Jalan Pujut-Lutong Tel: +6 085 42 1111 Fax: +6 08542 2222 Email: [email protected] Website: www.dynastyhotelmiri.com.my

Grand Palace Hotel 2km, Jalan Miri-Pujut, Pelita Commercial Centre Tel: +6 08542 8888 Fax: +6 08542 7777 Email: [email protected] Website: www.grandpalacehotel.com.my

Mega Hotel Lot 907, Jalan Merbau Tel: +6 08543 2432 Fax: +6 08543 3433 Email: [email protected] Website: www.megahotel.com.my

mailto:[email protected]

http://www.dynastyhotelmiri.com.my/


http://www.grandpalacehotel.com.my/


http://www.megahotel.com.my/


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You are ONLY booked in for one (1) night stay before the SRD and it will be booked under your name and paid for by Shell.. All incidental charges such as telephone calls will be for your own account and settle upon departure. If you do not wish to stay in the hotel room or wish to cancel your booking prior to the SRD, please notify your Scheduling Coordinator as soon as possible otherwise we will be charged for your non-arrival. It is advisable to bring an alarm clock with you. You should vacate your room before the SRD.

APPENDIX 5: KEY CONTACTS For any questions you may have leading up to your SRD, please contact your Scheduling Coordinator.

APPENDIX 6: SRD PRACTICE E-TRAY EXERCISE To help you prepare for the SRD we are able to offer you access to a practice “E-tray” exercise for you to take prior to the SRD. Please click on the link below or copy and paste the link into a new browser to start: http://bit.ly/Sc4AIE

ParkCity Everly Hotel Jalan Temenggong Datuk Oyong Lawai Tel: +6 0 85440 288 Fax: +6 0 85419 999 Email: [email protected] Website: www.vhhotels.com

http://bit.ly/Sc4AIE


http://www.vhhotels.com/


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APPENDIX 7: AFTER THE SRD At the end of the day the assessors will meet to review the extent to which you demonstrated the required Capacity, Achievement and Relationships competencies. This profile is then used to make a decision as to whether you have successfully passed the Shell Recruitment Day. Finally… We hope that you will enjoy the Shell Recruitment Day and we look forward to meeting you.

APPENDIX 8: JOURNEY MANAGEMENT PLAN

As part of our Safety First culture, we take your travel safety very seriously. We have uploaded a Journey Management Plan Form that can be found at: www.shell.com/global/aboutshell/careers/briefingpack/briefing-pack.html, whereby we would need you to complete it and send it back to us Two (2) days before your planned travels.

www.shell.com/global/aboutshell/careers/briefingpack/briefing-pack.html