shift handover report - 18 dec 2014
DESCRIPTION
shift handoverTRANSCRIPT
< SQL DBA> Shift Handover 18/12/14 (First Shift)
Major Incident during the Shift
Incident Number Description Current Status Last ActionNA NA NA NA
High / Urgent Incident / Request during the Shift to be followed up in the next shift
Incident Number Description Current Status Last Action
Scheduled Activities - To be executed
Activity Description Schedule Time
Change Implementation - To be Executed
Domain Teams CR Number Change Start Date Change end Date
OSC >=5 days Pending Ticket
Ticket Number Pending >=5days Type Priority8425874 NA Request High
8424139 NA Request Low
8422224 1 day Request Low
8421673 1 day Request High
8418746 2 days Request High
8418701 2 days Request Low
8406480 ** 5 days Request High
8405716 6 days Request Medium
8404982 6 days Request High
8402208 7 days Request Medium
8394294 9 days Request Medium
OSC >=20 days Pending Ticket
Ticket Number Pending >=20days Type Priority
Emails received during the shift
S.NO Email Description Email responded Remarks
Ask Ajay to close the ticket which is in 'My group pending tasks',he had already worked on it.
< SQL DBA> Shift Handover 18/12/14 (First Shift)
Major Incident during the Shift
Actions to be taken during next shift Send Update toNA NA
High / Urgent Incident / Request during the Shift to be followed up in the next shift
Next Action / Follow up Send Update to
Scheduled Activities - To be executed
Action To be performed by
Change Implementation - To be Executed
Change Type Status
OSC >=5 days Pending Ticket
Summary Open DateCreate linked server from tibsqldev to 12/18/2014 3:03
Pass in review backup location of SQL Servers 12/17/2014 19:20
Restore test in Asia 12/17/2014 0:40
Do we have an older DB backup before Dec 5 for 12/16/2014 21:06
Modify access for application, server or network share 12/16/2014 1:22
Database connectivity issues - prod 12/16/2014 1:01
Please restore gdsapps-sql2008.GWPJIRA to 12/13/2014 5:41
Install SQL Server 2008R2 on ca1-dtdb-sql1.rws.ad.ea.com 12/12/2014 23:03
Full backup on RO-Lenel server 12/12/2014 15:44
gdsapp-sql2008 for performance issues 12/11/2014 23:59
Database connectivity issues. 12/9/2014 15:31
OSC >=20 days Pending Ticket
Summary Open Date
Ask Ajay to close the ticket which is in 'My group pending tasks',he had already worked on it.
< SQL DBA> Shift Handover 18/12/14 (First Shift)
Major Incident during the Shift
Any Reference / ContactNA
High / Urgent Incident / Request during the Shift to be followed up in the next shift
Any Reference / Contact
Change Implementation - To be Executed
Description
OSC >=5 days Pending Ticket
Status Customer Group Assignee Category SLA Violated Pending-ResolutionVerification Ferrell, Tim No
Pending-Monitoring/Testing Boulais, Guy No
Pending-Enhancement Work Boulais, Guy No
SO - OSC-MS SQL
Basireddy, Anil Kumar
SO - OSC-MS SQL
Gadam, Suveen
SO - OSC-MS SQL
Basireddy, Anil Kumar
Pending-Monitoring/Testing No
Pending-ResolutionVerification Dang, Luke No
Pending-Enhancement Work Rath,Ajay No
Pending-Enhancement Work Yes
Pending-ResolutionVerification Boulais, Guy No
Pending-Requestor Feedback No
Pending-Change Request Rath,Ajay No
Pending-ResolutionVerification No
OSC >=20 days Pending Ticket
Status Customer Group Assignee Category SLA Violated
Povarna, Vlad
SO - OSC-MS SQL
Jawalkar,Chandrakanth
SO - OSC-MS SQL
Basireddy, Anil Kumar
Povarna, Vlad
SO - OSC-MS SQL
Wagner, Jesse
SO - OSC-MS SQL
Gadam, Suveen
SO - OSC-MS SQL
Basireddy, Anil Kumar
Stanciu, Alexandru-Cristian
SO - OSC-MS SQL
Basireddy, Anil Kumar
Wagner, Jesse
SO - OSC-MS SQL
Povarna, Vlad
SO - OSC-MS SQL
Gadam, Suveen
OSC >=5 days Pending Ticket
LocationTI
MONTREAL
MONTREAL
JDRO
BURNABY
JDRO
EA
JDRO
EA
JDRO
OSC >=20 days Pending Ticket
Location
MONTREAL
< SQL DBA> Shift Handover 18/12/14 (Noon Shift)
Major Incident during the Shift
Incident Number Description Current Status Last ActionNA NA NA NA
High / Urgent Incident / Request during the Shift to be followed up in the next shift
Incident Number Description Current Status Last Action
Scheduled Activities - To be executed
Activity Description Schedule Time
Change Implementation - To be Executed
Domain Teams CR Number Change Start Date Change end Date
OSC >=5 days Pending Ticket
Ticket Number Pending >=5days Type Priority8418746 NA Request High
8418701 NA Request Low
8406480 ** 4 days Request High
8402208 5 days Request Medium
8394294 6 days Request Medium
8422224 NA Request low
8421673 NA Request High
8424139 NA Request Low
8427910 NA Incident High
8427882 NA Incident High
OSC >=20 days Pending Ticket
Ticket Number Pending >=20days Type Priority
S.NO Email Description Email responded Remarks
Tasks Should be taken care on subsequent shift
Ticket Acction 8422224 apsin-sql1.ad.ea.com. Please continue with rest of the servers
< SQL DBA> Shift Handover 18/12/14 (Noon Shift)
Major Incident during the Shift
Actions to be taken during next shift Send Update toNA NA
High / Urgent Incident / Request during the Shift to be followed up in the next shift
Next Action / Follow up Send Update to
Scheduled Activities - To be executed
Action To be performed by
Change Implementation - To be Executed
Change Type Status
OSC >=5 days Pending Ticket
Summary Open DateModify access for application, server or network share 12/16/2014 1:22
Database connectivity issues - prod 12/16/2014 1:01
Please restore gdsapps-sql2008.GWPJIRA to 12/13/2014 5:41
gdsapp-sql2008 for performance issues 12/11/2014 23:59
Solr indexing did not get completed hence DAM Metrics … 12/9/2014 15:31
Restore test in Asia 12/17/2014 0:40
Do we have an older DB backup before Dec 5 for this 12/16/2014 21:14
12/17/2014 20:07
12/18/2014 20:53
12/18/2014 21:59
OSC >=20 days Pending Ticket
Summary Open Date
Pass in review the backup location of SQL Servers.For all servers not backing up to filer verify if we can
SCOM:There are long running agent jobs on SQL instance LYNC …
SCOM:The disk D: on computer APSIN-SQL1.ad.ea.com is …
< SQL DBA> Shift Handover 18/12/14 (Noon Shift)
Major Incident during the Shift
Any Reference / ContactNA
High / Urgent Incident / Request during the Shift to be followed up in the next shift
Any Reference / Contact
Change Implementation - To be Executed
Description
OSC >=5 days Pending Ticket
Status Customer Group Assignee Category SLA Violated Pending-ResolutionVerification Dang, Luke No
Pending-Enhancement Work Rath,Ajay No
Pending-Enhancement Work Yes
Pending-Change Request Rath,Ajay No
SO - OSC-MS SQL
Basireddy, Anil Kumar
Povarna, Vlad
SO - OSC-MS SQL
Wagner, Jesse
SO - OSC-MS SQL
Gadam, Suveen
Wagner, Jesse
SO - OSC-MS SQL
Pending-ResolutionVerification Rath,Ajay No
work in progress Boulais, Guy No
Pending-Monitoring/Testing No
Pending-Monitoring/Testing Boulais, Guy No
Pending-Monitoring/Testing No
Pending-Monitoring/Testing No
OSC >=20 days Pending Ticket
Status Customer Group Assignee Category SLA Violated
Povarna, Vlad
SO - OSC-MS SQL
SO - OSC-MS SQL
Basireddy, Anil Kumar
Povarna, Vlad
SO - OSC-MS SQL
jawalkar, Chandrakanth
SO - OSC-MS SQL
Gadam, Suveen
spectrum, spectrum
SO - OSC-MS SQL
Gadam, Suveen
spectrum, spectrum
SO - OSC-MS SQL
Gadam, Suveen
OSC >=5 days Pending Ticket
LocationBURNABY
JDRO
EA
EA
JDRO
JDRO
NA
NA
OSC >=20 days Pending Ticket
Location
MONTREAL
MONTREAL
< SQL DBA> Shift Handover 18/12/14 (Night Shift)
Major Incident during the Shift
Incident Number Description Current Status Last ActionNA NA NA NA
High / Urgent Incident / Request during the Shift to be followed up in the next shift
Incident Number Description Current Status Last Action
Change Implementation - To be Executed
Domain Teams CR Number Change Start Date Change end Date
OSC >=5 days Pending Ticket
Ticket Number Pending >=5days Type Priority8418701 NA Request Low
8406480 ** 4 days Request High
8394294 6 days Request Medium
8422224 NA Request low
8421673 NA Request High
8424139 NA Request Low
8429133 na Request Medium
8418698 na Incident High
OSC >=20 days Pending Ticket
Ticket Number Pending >=20days Type Priority
S.NO Email Description Email responded Remarks
Tasks Should be taken care on subsequent shift
Ticket Action
< SQL DBA> Shift Handover 18/12/14 (Night Shift)
Major Incident during the Shift
Actions to be taken during next shift Send Update toNA NA
High / Urgent Incident / Request during the Shift to be followed up in the next shift
Next Action / Follow up Send Update to
Change Implementation - To be Executed
Change Type Status
OSC >=5 days Pending Ticket
Summary Open DateDatabase connectivity issues - prod 12/16/2014 1:01
Please restore gdsapps-sql2008.GWPJIRA to 12/13/2014 5:41
Solr indexing did not get completed hence DAM Metrics … 12/9/2014 15:31
Restore test in Asia 12/17/2014 0:40
Do we have an older DB backup before Dec 5 for this 12/16/2014 21:14
12/17/2014 20:07
12/19/2014 6:06
SCOM:Management Group: EA. Script 12/16/2014 0:59
OSC >=20 days Pending Ticket
Summary Open Date
Pass in review the backup location of SQL Servers.For all servers not backing up to filer verify if we can
Need access to the listed databases for our service account
< SQL DBA> Shift Handover 18/12/14 (Night Shift)
Major Incident during the Shift
Any Reference / ContactNA
High / Urgent Incident / Request during the Shift to be followed up in the next shift
Any Reference / Contact
Change Implementation - To be Executed
Description
OSC >=5 days Pending Ticket
Status Customer Group Assignee Category SLA Violated Pending-Enhancement Work Rath,Ajay No
Pending-Enhancement Work Yes
Pending-ResolutionVerification Rath,Ajay No
work in progress Boulais, Guy No
Povarna, Vlad
SO - OSC-MS SQL
Wagner, Jesse
SO - OSC-MS SQL
Gadam, Suveen
Povarna, Vlad
SO - OSC-MS SQL
SO - OSC-MS SQL
Basireddy, Anil Kumar
Pending-Monitoring/Testing No
Pending-Monitoring/Testing Boulais, Guy No
Pending-ApproVAL Zyfi, Ilir no
Pending-Monitoring/Testing spectrum no
OSC >=20 days Pending Ticket
Status Customer Group Assignee Category SLA Violated
Povarna, Vlad
SO - OSC-MS SQL
jawalkar, Chandrakanth
SO - OSC-MS SQL
Gadam, Suveen
SO - OSC-MS SQL
Basireddy, Anil Kumar
SO - OSC-MS SQL
Basireddy, Anil Kumar
OSC >=5 days Pending Ticket
LocationJDRO
EA
JDRO
MONTREAL
JDRO
BURNABY
OSC >=20 days Pending Ticket
Location
MONTREAL