SHiPHousing Management

Contracts

Glynis Sampey, Sitra

2 February 2012

Sitra champions excellence in housing, support and care

Updating the models

• FLAP 2 models looking dated

• RP landlords paying for new contracts

• Financial and commissioning environment changes

• No grant funding for a sector wide review

• SHiP initiative

Changed environment

• Finance

• Commissioning

• Regulation

• Personalised purchasing

What we did

• Issues report

• 3 model contracts– Housing with support– Housing with

registered care– Housing management

only

• Guidance

What’s changed

• Terminology

• Extended clauses on termination and handover

• Even-handed approach, acknowledge needs of all parties

Some detail …

• Use of the property

• Customer service standards

• Repair options

• Fee options

• Procedures after termination

• TUPE clauses

Making it work

• Partnership

• Consult

• Tailor

• Setting up

• Staff briefings & induction

• Record keeping

Contact Sitra• Policy, representation,

membership• Advice, information,

publications, helpline• Consultancy: service

development, tendering• Training: public

programme and in-house • Conferences, seminars,

events management

Sitra

3rd Floor, 55 Bondway

London SW8 1SJ

020 7793 4710

post@sitra.org

www.sitra.org

Twitter.com/sitrapolicy