SHOPPING FOR ELECTRONICS

Matthew Souter

Role play: asking for informationWork in pairs or groups. Imagine

you are in an electrical shop that sells mobile phones, DVD players, laptops and other devices. Student A is a customer looking for information about smart phones. Student B is a shop assistant.

Customer: ask for information about an iPhone.

Shop assistant: answer the customer’s questions.

When you have finished, do the same thing for other devices like DVD players, digital cameras and the iPad.

Role play: making a purchase

You are in an electrical shop. Student A is a customer and student B is a shop assistant.

Customer: decide what you want to purchase and try to negotiate a better deal.

Shop assistant: try to sell the product but try not to give away too much.

Role play: returning an item

You are in an electrical shop. Student A is a customer and student B is a customer service assistant.

Customer: try to return the item.

Customer service assistant: find out why the item is being returned.