shrm-atlanta 2014 discovering your hr communication cornerstone

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Discovering Your HR Communication Cornerstone Chris Stanzione, MBA,CIR Talent Acquisition Relationship Manager Cox Automotive

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Communication is one of the key foundations for interaction between people in their personal and professional lives, but still remains a mystery as to how one communicates effectively. Join Chris on a communication journey that will impact how you view how, when, and why you communicate.

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Page 1: SHRM-Atlanta 2014 Discovering Your HR Communication Cornerstone

Discovering Your HR Communication Cornerstone

Chris Stanzione, MBA,CIRTalent Acquisition Relationship Manager

Cox Automotive

Page 2: SHRM-Atlanta 2014 Discovering Your HR Communication Cornerstone

Introduction

Chris Stanzione, MBA, CIR• 14 years of Talent Acquisition & HR

Experience• Joined Cox Automotive this year• Completed my Executive MBA Program

at Georgia State University this year• Have worked in multiple sectors of our

economy:• Technology, Automotive, Financial

Services, Utilities, Consumer Goods and Products

• Been in Atlanta for 10 years

Passionate about Communication and Talent Acquisition

Page 3: SHRM-Atlanta 2014 Discovering Your HR Communication Cornerstone

Discovering Your HR Communication Cornerstone

• Discover– To see, get knowledge of, learn of, find, or find out; gain sight or

knowledge of (something previously unseen or unknown)

• Your– Individual

• Communication – The imparting or interchange of thoughts, opinions, or information by

speech, writing, or signs.

• Cornerstone– Something that is essential, indispensable, or basic– The chief foundation on which something is constructed or developed

Page 4: SHRM-Atlanta 2014 Discovering Your HR Communication Cornerstone

Purposeful Communication

Why is communication so important?

Page 5: SHRM-Atlanta 2014 Discovering Your HR Communication Cornerstone

Purposeful Communication

Page 6: SHRM-Atlanta 2014 Discovering Your HR Communication Cornerstone

Purposeful Communication

Page 7: SHRM-Atlanta 2014 Discovering Your HR Communication Cornerstone

Purposeful Communication

Page 8: SHRM-Atlanta 2014 Discovering Your HR Communication Cornerstone

Purposeful Communication

Page 9: SHRM-Atlanta 2014 Discovering Your HR Communication Cornerstone

Purposeful Communication

Page 10: SHRM-Atlanta 2014 Discovering Your HR Communication Cornerstone

Purposeful Communication

Page 11: SHRM-Atlanta 2014 Discovering Your HR Communication Cornerstone

Purposeful Communication

Page 12: SHRM-Atlanta 2014 Discovering Your HR Communication Cornerstone

Purposeful Communication

Page 13: SHRM-Atlanta 2014 Discovering Your HR Communication Cornerstone

Purposeful Communication

Page 14: SHRM-Atlanta 2014 Discovering Your HR Communication Cornerstone

Purposeful Communication

Page 15: SHRM-Atlanta 2014 Discovering Your HR Communication Cornerstone

Purposeful Communication

Page 16: SHRM-Atlanta 2014 Discovering Your HR Communication Cornerstone

Purposeful Communication

Page 17: SHRM-Atlanta 2014 Discovering Your HR Communication Cornerstone

Purposeful Communication

Page 18: SHRM-Atlanta 2014 Discovering Your HR Communication Cornerstone

Purposeful Communication

Page 19: SHRM-Atlanta 2014 Discovering Your HR Communication Cornerstone

Purposeful Communication

Page 20: SHRM-Atlanta 2014 Discovering Your HR Communication Cornerstone

Purposeful Communication

 

Page 21: SHRM-Atlanta 2014 Discovering Your HR Communication Cornerstone

Communication

 Listening

Method of…

Approach

Timing

Page 22: SHRM-Atlanta 2014 Discovering Your HR Communication Cornerstone

Establishing Expectations

Yours

Mine

Theirs

Page 23: SHRM-Atlanta 2014 Discovering Your HR Communication Cornerstone

When to Set Expectations

Before you take action!

Page 24: SHRM-Atlanta 2014 Discovering Your HR Communication Cornerstone

Communication = Accountability

When we have expectations of others but do not make them

aware of those expectations, we are setting ourselves and them up for failure and

frustration

Page 25: SHRM-Atlanta 2014 Discovering Your HR Communication Cornerstone

Winning with Accountability

Clear Expectations

Specific Date & Time

Ownership Share

The Accountability 

Matrix

Page 26: SHRM-Atlanta 2014 Discovering Your HR Communication Cornerstone

Communication Styles

Take 30 seconds to think

about how you like to

communicate and be

communicated with:

• In person

• In writing

• By phone

• Other

Page 27: SHRM-Atlanta 2014 Discovering Your HR Communication Cornerstone

Communication Styles

• In person

• In writing

• By phone

• Other

Page 28: SHRM-Atlanta 2014 Discovering Your HR Communication Cornerstone

When to Use Which Method

• In Person: – When delivering a complex or sensitive message (can also be substituted for

any of the other reasons below)

• Writing:– When explaining multiple ideas at once in order to catalog them or in case

documentation is necessary

• Phone:– When alignment or re-alignment with someone is needed

• Text:– When delivering a brief, but important message

• Social:– When publicly praising someone or if you have no expectation of a quick

response

Page 29: SHRM-Atlanta 2014 Discovering Your HR Communication Cornerstone

When to Use Which Method

• In Person: – When delivering a complex or sensitive message (can also be substituted for

any of the other reasons below)

• Writing:– When explaining multiple ideas at once in order to catalog them or in case

documentation is necessary

• Phone:– When alignment or re-alignment with someone is needed

• Text:– When delivering a brief, but important message

• Social:– When publicly praising someone or if you have no expectation of a quick

responseNot 100% of t

he Time

Page 30: SHRM-Atlanta 2014 Discovering Your HR Communication Cornerstone

When to Use Which Method

“How would you like to be communicated with?

What’s the best method for me to reach you?

Cell? Email? Text? LinkedIn?”

Page 31: SHRM-Atlanta 2014 Discovering Your HR Communication Cornerstone

Providing Feedback

See Previous Slides

Brevity is key

Feedback loops create trust and alignment

Early and often