shropshire annual report v5

8/8/2019 Shropshire Annual Report V5

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Annual Report26 November 2006to 31 March 2007

Summary

A. ParkRight started on 27 November 2006 and this report outlines theperformance from this date to 31 March 2007.

B. ParkRight is a partnership of the County, Borough and District Councils ofShropshire and is guided by the Joint Parking Advisory Group. This Group ismade up of elected members from each partner council and advises on theenforcement of both on and off-street parking.

C. Initially ParkRight had 16 Parking Attendants patrolling beats acrossShropshire and this has increased in line with the Business Plan to 21; withthe next increase to 28 by November 2007.

D. The Parking Attendants have issued 6737 Penalty Charge Notices , of which65.68% have been paid , 7.4% of the representations have been successfuland the appeals that went to the National Parking Adjudication Service (finallevel of appeal) 11.11% were successful. The successful representations and

appeals represent respectively 1.12% and 0.01% of all Penalty ChargeNotices issued.

E. The cost of providing the service was £230,334 that is £7223 more than theBusiness Plan.



I. In the coming year ParkRight will have extended powers, which they may use,

under the Traffic Management Act,2004, to enforce parking at droppedcrossings and some moving traffic offences. They will also consider the

enforcement of the Castle Gates / Castle Street Bus Lane and ResidentsParking Schemes; as well as the use of camera enforcement.

REPORT

Background

1. The County, Borough and District Councils of Shropshire committed, inpartnership, to the development of a parking enforcement service toenhance the quality of life of people throughout Shropshire; this is theParkRight Partnership.

2. The ParkRight Partnership is guided by the Joint Parking Advisory Group.This Group is made up of elected members from each partner council andadvises on the enforcement of both on and off-street parking. Thecommitments to our customers are set out in the Customer Charter whichdescribes the operation of the ParkRight Service.

3. The Customer Charter was agreed by the Joint Parking Advisory Group inSeptember 2006.

4. The Customer Charter also sets out the values of the service againstwhich the service can be measured and which were;

Customer Charter

ParkRight is committed to offering the best possible service to its

customers. The following are our commitments:

Helpful

Our Parking Attendants will advise where and how to park safely and within

the restrictions.

All ParkRight staff will address customers with respect and courtesy at all



Excellent

We will fully investigate and consider all correspondence regarding PCNs.

We will reply clearly and provide full information as to how and why wehave reached a decision.

We aim to reply to all correspondence within 10 days of receipt.

We aim to get PCNs right every time.

We aim to improve on-line services to make interaction with the service

easier.

We will consult with our stakeholders through an annual seminar and invite

the public to the Joint Parking Advisory Group meeting.

We will operate the service in a transparent manner.

We will promote safe and considerate parking through the provision of

information on our website and through the media.

5. The handover of the parking enforcement from the West Mercia Police toParkRight was on the 27 November 2006.

Operational Report

6. Initial staff levels were set out in a Business Plan and showed a total of 16Parking Attendants patrolling right across Shropshire from November2006.This consisted of 2 Police Traffic Wardens and 3.5 Local Authoritycar park operatives transferred under Transfer of Undertakings(Protection of Employment) Regulations. This meant that 11 new ParkingAttendants were recruited including 2 Senior Parking Attendants

7. These were supported by 3 Appeals Office staff using bespoke PenaltyCharge Notice software provided by Chipside.

8. In line with the Business Plan a further 5 Parking Attendants and AppealsOffice staff were recruited in February 2007.



10. The report from 27 November 2007 to 31 March 2007 shows;

Penalty Charge Notices Actual BusinessPlan

Comments

Issued 6737 8100

Paid Notices 65.68% 56.25%

Cancelled Notices 9.88% 18.75%

Outstanding 24.44% 25.00%

Notice to OwnersRepresentations

1024

15.19%

Successfulrepresentations

76

7.4% ofrepresentations

1.12% of allPCNs

Appeals to NationalParking AdjucationService

9

0.13% of allPCNs

Successful appeals 1

11.11% ofappeals

0.01% of allPCNs

Actual Business Comments



issued (6,737)compared to thatanticipated in the

business plan(8,100).

Cost per deployedParking Attendant Hour

£16.90 £18.93

Parking Reviews

11. The objective of these reviews is to assess ParkRight’s enforcement andunderstand the areas for operational improvement.

12. The initial reviews were carried out in late January 2007 on a local basis onefor each of;

• Oswestry Borough Council and North Shropshire District Council areas

• Shrewsbury and Atcham Borough Council area

• Bridgnorth District Council and South Shropshire District Council areas

13. The representatives were;

• ParkRight, Parking Services Manager

• ParkRight, Parking Attendants

• ParkRight, Appeals Officer

• District and Borough Council officers

• West Mercia Police traffic management liaison officer

• Shropshire County Council Traffic Engineering team

• Shropshire County Council Co- ordination team

14. Each review included assessment by the Partnership’s officers of;



been well received by the public. It was also felt that there had been avery positive effect on the availability of disabled and loading bays.

16. It was agreed that the Enforcement Plan which accompanied the Agency

Agreement was correct and did not need changing.

17. There were concerns about the flexible provision of waivers fortradesmen. This has been addressed by local operational changes, but itwas recommended that the waivers and exemptions be reviewed further.

Waivers and Exemptions

18. A waiver allows vehicles to be parked on parking restrictions in certaincases. Such as on double yellow lines to allow a furniture removal or in apay and display bay for a builders van.

19. There have been concerns raised by Members, ParkRight and thegeneral public about the process of issuing waivers to the parkingrestrictions which allow tradespersons to park legally. Mouchel Parkmanwere commissioned to review and provide a report on the existing waiverand residents’ permits processes. Following this, there have been furtherdiscussions resulting in the proposals for an improved waiver process anda consistent approach to exempt health professionals.

20. The proposal to allow the first day of the waiver to be free for appropriatevehicles and the definition would be;

“Building exemptions will apply where a vehicle engaged in directbuilding works such as cranes, cherry pickers and cement mixers.Building exemptions shall also apply where the vehicle is carrying fixedequipment such as pumps and generators. The vehicle can park for aslong as the equipment is in use without requiring a waiver; for example,as long as a generator is running and the power leads lead to the worksite. As soon as the equipment stops being used the vehicle must bemoved to a valid parking place with the appropriately paid waiver.”

ParkRight website



22. There have been significant improvements in the format and the

Frequently Asked Questions have been extended to include all thosesince the commencement in 2006.

23. The web site address is; http://www.parkright.org.uk

Successes of ParkRight

24. It should not be forgotten what the streets of Shropshire looked like priorto ParkRight.

Unsafe parking

Before After

Compromised access for emergency vehicles



Buses with no stops

Before After

Loading bays for long term parked cars

Before After

25. The access issues have been significantly reduced and all disabled,

loading bays and bus stops have been enforced as a priority forParkRight.

26. ParkRight have also worked closely with the Blue Badge service and haveroutinely inspected Blue Badges displayed in parked vehicles.

27 In Shrewsbury local bus drivers have expressed their agreement with the



30. In the North Shropshire District Park Right operate on the pay and display

car parks in Market Drayton, the Prees Heath Car and Lorry Park and onthe street. It has been noted that income on the car parks has risen due tothe enhanced enforcement regime and residents have commented thatparking is more easily available close to the shops and businesses.

31. South Shropshire’s experience of the introduction of DPE is that traffic ismanaged more appropriately, there have been environmentalimprovements as a consequence and parking regulations are significantlyobserved.

Future Proposals

32. Residents Parking schemes will require additional Parking Attendants toenforce and are an essential part of the Parking Strategy.

33. Secondary legislation for the Traffic Management Act, Part 6, 2004 is dueto be enacted which extends the offences ParkRight can enforce. These

will then include;

a. Moving offences such as stationary \ parked in a “yellow box”

b. Turning against a No right turn order

c. Double parking

d. Park at dropped crossings, (in particular Disabled Crossings) evenwithout Traffic Regulation Orders

34. The secondary legislation also allows enforcement using cameras and theissue of Penalty Charge Notices by post; the need for this will beconsidered by ParkRight in the coming year.

35. Enforcement of the Castlegates / Castle Street Bus lane will be possible

on the completion of the present improvement scheme.

Conclusion



38. The Parking Attendants have issued 6737 Penalty Charge Notices , of

which 65.68% have been paid , 7.4% of the representations have beensuccessful and the appeals that went to the National Parking AdjudicationService (final level of appeal) 11.11% were successful. The successfulrepresentations and appeals represent respectively 1.12% and 0.01% ofall Penalty Charge Notices.

39. The cost of providing the service was £230,334 that is £7223 more thanthe Business Plan.

40. ParkRight was set up to improve the accessibility, safety and economicwell being of the people of Shropshire and it has been successful in thatthe access issues have been significantly reduced and all disabled,loading bays and bus stops have been enforced as a priority forParkRight.

41. In the coming year ParkRight have extended powers, which they will use,under the Traffic Management Act,2004, to enforce parking at droppedcrossings and some moving offences. They will also consider the

enforcement of the Castle Gates Bus Lane and Residents ParkingSchemes; as well as the use of camera enforcement.

.



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Appendix A PARKRIGHT FINANCIAL ACCOUNTS 26 NOVEMBER 2006 TO 31 MARCH 2007

Expenditure 27 November 2006-31 March 2007

Nettles Lane Appeals Office Enforcement

Share of Costs to 31 March 2007 Share of Costs to 31 March 2007

issued to 31 March 2007

Description PCNS Outturn Deployed Outturn Total

Issued £ hours £

Employee Operational Exp 31,853.07 123201.53 155,054.60Employee Indirect Exp 2,506.62 2,506.62

Energy Costs 1,026.46 1,026.46

Rents 3,000.00 3,000.00

Water Services 260.78 260.78

Cleaning and Domestic Supplies 203.82 203.82

Equipment Furniture Materials 768.94 768.94

Clothing Uniforms Laundry 35.49 125.59 161.08

Printing and Stationery 11,068.80 11,068.80Other Supplies and Services 206 206.00

Communications and Computing 7,555.24 679.58 8,234.82

Transport Repair and Maint 0 92.7 92.70

Transport Running Costs 98.66 990.19 1,088.85

Vehicle Contract Hire 0 7709.89 7,709.89

Car Allowances 644.77 5330.61 5,975.38

General Support Services 8,732.68 3272.4 12,005.08

Property and Engineers Support 0 0.00Fees and Charges -30 -30.00NET EXPENDITURE TO BEBORNE BY PARTNERS 6737 67,931.33 8368 141,402.49 209,333.82



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Actual Cost per PCN issued £10.08

Forecast cost per PCN as permodel £7.63

Forecast costs £61,772

Forecast no of PCNS 8,100

Actual Cost per deployed hour £16.90

Forecast cost per deployed hour £18.93

Forecast costs £161,338

Forecast no PA hours 8,523