shtf annual report april 2008 – march 2009. what did we do? page 1 8 shtf meetings 1 apr’08 27...
TRANSCRIPT
SHTF Annual Report
April 2008 – March 2009
What did we do? Page 1
8 SHTF Meetings
• 1 Apr’08
• 27 May’08
• 21 Jul’08
• 24 Sep’08
• 24 Nov’08
• Extra special meeting on 19 Dec’08
• 12 March 2009 – AWAY DAY!
• 23 March 2009
What did we do? Page 2
• Election of 1st Chair
• Supporting People SH County Review
• Long-term Outcomes
• Digital TV switchover
• Tree Issues
• Older People’s Commission & Questionnaire
• Equality and Diversity Training
Key outcomes from meetings:
What did we do? Page 3
• Laundry Contract
• HQN feedback
• Tenant Questionnaire
• NORCAS presentation
• Community Engagement Strategy
• Housing Revenue and Rent Account
Key outcomes from meetings (continued):
Guest speakers / observers Page 1
• Norfolk Supporting People (Rob Cooper)
• Norwich Resident’s Forum (Geoff Lowe)
• Older Peoples Commission – Cllr. Brenda Arthur
• Tree Officer (Mark Dunthorpe)
• Digital TV (Terry Dartnell)
• Laundry contract (Roger Miller & Helen Manson)
• NORCAS (Michael Pocklington)
• Housing Options (Deborah Smith)
• Observers (SH tenants & Scheme Managers)
Regular attendees Page 1
• City Care (Claire Scholes)
• Housing Property Services (Brian Wink)
• Customer Service & Liaison Officer (Sandra Franklin)
• SH Scheme Managers
• SH Manager (Karen Carolan)
• Tenancy Support Services Manager (Nigel Andrews)
Cross Forum Representation Page 1
• Norfolk Older People Forum (Jenny Campling)
• City Wide Board (Jenny Campling)
• Norwich Residents Forum (Rita Shanley, Jean Cooper & Barbara Harper)
Tenant Involvement Page 1
Focus Groups• Tenant Questionnaire
• Housing Service Standards
• NCAS & SH Leaflets
• NHS End of Life Strategy
• Laundry Procurement Contract
• Housing Options Newsletter
• Day Care Opportunities for the Elderly
Tenant Involvement Page 2
Focus Groups (continued…)
• Recruitment of SH staff
• Draft Community Engagement Strategy
Scheme Issues Page 1
• 29 scheme issues raised
• 6 Issues currently outstanding:
- service charge breakdown
- fly-screen ventilation for bin storage
- new bin storage
- hard standings for bins
- security catch (windows ground floor)
- parking issues
Scheme Representation Page 1
SHTF Representation (Apr'08 - 28 Feb'09)
86%89%
96%93% 93% 89%
75%75%
0%
20%
40%
60%
80%
100%
Apr-0
8
May
-08
Jun-
08
Jul-0
8
Aug-
08
Sep-
08
Oct
-08
Nov-
08
Dec-
08
Jan-
09
Feb-
09
Percentage of schemes represented over period
%represented
Target(75%)
Summary
• A huge amount of work has been achieved
• Need to continue to look at ways to work together
THANK YOU!