si 622 - ccda final presentation
TRANSCRIPT
Andrea Barbarin, Kyongho Kim, Stephanie Soule, & Sara Sterkenburg
April 19, 2012
Product Overview
The Child Care Daily App (CCDA):
Is a web-based system intended to connect working parents with their children during the day
Supports different users: Administrators, Teachers/care providers, & parents Our focus = parent users
For parents, the application’s main activities include accessing updates about their children’s activities, logging information, and communicating with care providers
CCDA is currently running in Beta form
Methodology
Different Analyses were used to evaluate CCDA
Current CCDA users Interview for needs assessment
Competitor products were compared with CCDA
Heuristic principles were used to evaluate the site
Parents responses in a survey were analyzed
Non-current system users tested the CCDA web application
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5
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Primary Persona
Goals & Needs:
Stay connected with her children during the day
Find out about her children’s daily lives, interests, and activities at daycare
Wants in-person communication
Needs different information for each child based on their age
Jill Merriweather Fiscal Policy Analyst, JP Morgan Chase Mother of two (6 mos & 3 yrs)
“There is no such thing as too much information about my children.””
Finding One CCDA has strengths that should be leveraged. Interviews Comparative Analysis Heuristic Evaluation Survey Usability Testing
Accessible via a broad range of
devices
Polished, attractive
interface inspires confidence
Short task flow
Finding Two CCDA meets needs of daycare providers first, parents second. Site Mapping Heuristic Evaluation Usability Testing
Misleading placement of icons on Child View
screen
Decentralized parent user functions
Recommendations: Eliminate sections intended for the daycare provider. Convey button functions to parent users.
Finding Three Inconsistency in CCDA’s interface confuses parent users. Heuristic Evaluation Usability Testing
Some icons are clickable, others are
not
Inconsistent use of terminology
Recommendations: Make button functions and terminology usage consistent
Finding Four CCDA’s data is not fully ascertainable by parent users. Interviews Heuristic Evaluation Usability Testing
Recommendations: Use meaningful data metrics Provide options to generate data line graph format and text search of logs and messages
Unclear log metrics No automated search options
available
Finding Five CCDA doesn’t provide enough system information for parent users. Heuristic Evaluation Usability Testing
Recommendations: Provide system feedback and FAQ section targeted at parent user needs
No system feedback when retrieving data
No guidance for parent users
Summary
Please Ask Questions
Andrea Barbarin
Kyongho Kim
Stephanie Soule
Sara Sterkenburg