si b06 02 14 service roundtable technical service service

SUBJECTService Roundtable: February 2014 ShowMODELAllsituationThe Service Roundtable is streamed to dealers as video-on-demand (VOD). This is accessed via the ICP (Interactive Career Pathway). More details can be found in SI B06 13 06 (Service Roundtable), together with show dates, training credits, etc.

On February 26, 2014, the February edition of the Service Roundtable will be released. This program will be approximately 60 minutes long and will address Service Technicians, Service Managers, Service Advisors, and Shop Foremen. Because of the VOD format, the show may be viewed at any time.

The Service Roundtable will be divided into the following parts:

Technical and product issues that BMW NA has been made aware of through customer and dealer contacts, contact with BMW AG, PuMA cases, etc.

Workshop Technology Update PuMA "Info Only" Case Update Technical Training Express Tooltime World According to Warranty Aftersales Newsflash TeileClearing

Copies of the slides presented during the show are attached to this bulletin. The slides are a valuable reference for the most current information regarding service issues, but should not be used as a substitute for watching the Service Roundtable. Because situations change as we learn more about technical issues, always refer to current Service Information bulletins for technical information before consulting the Service Roundtable slides.

A listing of the subjects covered this calendar year is attached to this SI. A listing of subjects covered in 2013 may be found in SI B06 12 13.

Feedback for Service Roundtable can be submitted by clicking on the link in ICP (see attachment).

Attachments

SI B06 02 14Service Roundtable

February 2014Technical Service

[ Copyright ©2014 BMW of North America, Inc. ]

How To Submit Service Roundtable Feedback

Click this link to submit feedback

2014 Service Roundtable SubjectsNote the following abbreviations: E6x = E60, E61, E63, E64 E65 = E65, E66 E7x - E70, E71, E72 E85 = E85, E86 E9x = E90, E91, E92, E93 F0x = F01, F02, F04

Show Date Vehicle SubjectGroup02/14 F01/F020 F01/F02 LED Fan Replacements

02/14 All0 TeileClearing Updates

02/14 All1 Quality Feedback Awards, incl. "diagnosis" & "early warning"

02/14 SULEV vehicles1 SULEV Repair charged to goodwill

02/14 All1 Warranty Survey

02/14 I013 I01 EOS Test

02/14 I013 I01 Training Courses

02/14 E934 E93 top removal tool spare part

02/14 M57Y11 M57Y Carbon Blasting

02/14 N20, N2611 N20/N26 Vacuum Pump ID

02/14 N5513 N55 ETK error for injectors and DME's

02/14 N57T13 N57T SCR Efficiency faults

02/14 F15, F3x33 Delivery Stop/Service Action Rear Diff

02/14 F1534 F15 Brake pressure sensor fault

02/14 All34 Unnecessary Brake Component Replacement

02/14 All36 Tire Pressure Monitor Diagnosis

02/14 All61 Battery Care

02/14 All61 Battery Care: Key read have to be performed with the BatteryCare applicat

02/14 All62 CBS data is incorrectly reset to 01/2000

02/14 F3x64 F3X IHKA buzzing,whirring noise @ 2500 rpm

02/14 All65 ACSM with low & high resistance

02/14 F1065 F10 Seat Mat with Fault

02/14 All65 HU-H NAV road map installation process not working

02/14 F1566 F15 Replacement Key

02/14 All with PDC66 PDC rear center sensor erroneously shows obstacles

02/14 i367 i3 HV Component Overview

Thursday, February 20, 2014 Page 1 of 1

Service Roundtable February 2014 2/21/2014

1

Product Quality Update

Situation • F15

• After disabling a missing or broken key with ISTA, all Comfort Access functions inoperative


Cause • BDC (Body Domain Controller) software

issue

• Disabling a key with ISTA removes all Comfort Access functions from all keys, including Comfort Start


Field • If the key being replaced is defective (not

lost or stolen), do not disable the defective key with ISTA

• If the key being replaced is lost or stolen, replace the BDC with new keys

• This issue will be resolved in July 2014


Situation• F34 (3 Series Gran Turismo)

• Produced from March 1, 2013 to January 15, 2014

• Rear PDC center sensors erroneously show obstacles detected

Cause• Software issue in PDC control unit


Field• Do not replace any parts• Duplicate the issue• Perform a vehicle test and complete all test

plans for fault codes relating to PDC• Submit a PuMA case for further assistance

• Subject – Rear PDC erroneously detects obstacles

• SI B66 01 14 will be published shortly


Situation• F3x has a buzzing/whirring noise coming

from the IHKA housing• N55 only

• Noise occurs under load • Between 2,000 and 3,000 rpm• Sometimes again at 5,000 rpm


2


Cause• Low side A/C hose vibrating regardless of

IHKA settings• Hose transmits noise to IHKA housing


Field• Install damper (weight) to the low side A/C

hose• Hose removal is not required• Damper kit comes with spring clamp • Use hose clamp instead of spring clamp


Field• Refer to SI B64 01 14


Situation• New Battery Care

• Vehicle showed up as “not paid” in the Q4 2013 statement, sent out on February 3


Cause• The most common root causes:

– ISPA Light accidently used instead of Battery Care Application

– Demos and loaners mistakenly not considered part of the program

– “Save” button was not pressed when doing the key data check in the Battery Care Application


Field• Perform a battery check when the in-

service date is added to the RDR System• Use Battery Care Application in ASAP

Portal• Press "Save" button to execute payment• If button is not displayed it is because the

data is out of date• Update key data

• Current key data helps determine state of battery at time of delivery


3


Field• Please refer to

• SI B61 18 08 • Course OL5075

(www.bmw-batterycare.com)


Situation• New Battery Care on E-Series Vehicles

• Battery Care Application informed the technician to replace a battery

• Battery was replaced and successfully registered

• In order to receive 2 FRU for the car, the technician must perform another check with the Battery Care Application


Situation• Battery Care still says to “Replace

Battery.”• Even though the key data was

successfully updated after the replacement.


Cause• E-Series vehicles

• Sometimes low battery faults are not deleted when registering the new battery


Field• In addition to battery registration, make

sure the technician also deletes all faults • Then update the key data• The status in the Battery Care Application

should now show “Battery OK”


Situation• All vehicles with the ACSM or MRS module

• Airbag light is on• Fault code for low or high resistance

Cause• Loss of connection • Wiring short circuit


4


Field• Thanks to everyone who submitted a

PuMA case with pictures and feedback

• Review the vehicle history to avoid returns for repair with the same fault

• The test plan is not being followed correctly, which may cause incorrect repairs


Field• If faults are not present, you may need to

move the component (seat) or harness to duplicate the problem

• The next slides show the fault code, short-circuit (wiring) location and root cause

• If you find an issue in a new location, submit a PuMA Info Only with pictures attached indicating the new location


Situation

FC 93090F - airbag Driver valve: resistance too low

Root of cause:Connection in Driver airbag unitOr SZL


Cause

FC 930985 Head airbag, left: Short-circuit to earth

Short to earth at head airbag, repair wire

Product Quality UpdateFC 930979 Side airbag, driver: short circuit to negative

Chafed wire in seat harness, repair wire

• Video

• F10 seat mat faults


5


Situation • F01, F02, F10, F12, F13, F25, F30 with

CIS Passenger side occupancy mat• Airbag Warning Light Illuminated (light

may or may not be on when the customer brings the car in)

• ACSM fault 930A60 “Seat occupancy detection, front passenger: Malfunction”


Cause • This fault is set when the capacitive mat

senses high moisture.• If other faults are stored they must also be

considered and diagnosed

Situation 1: Customer states warning light came on but car arrives at shop with no warning lights. FC 930A60 is not currently present.

Fault data. Following fault data are stored for the checked function / component group.930A60: Passenger seat occupancy detector MalfunctionSelect fault code and continue procedure.

There was a temporary malfunction in the front passenger's seat occupancy detection system. This is probably attributed to high moisture levels. This fault is currently not active and can be deleted. Do not replace the seat occupancy detection.


6

Do Not Replace Parts

Situation 2: Customer states warning light came on and car arrives at shop with warning light on. FC 930A60 is currently present.


7

Check FUB


Field (Review)• If fault is not present and no warning lights

• Follow test plan linked to fault and function test must be performed

• Do not replace parts if test passes• Clear fault memory


Field (Review)• If fault is present with warning lights• Follow test plan linked to fault

• Check for moisture and dry if needed• Evidence of moisture can be very hard to

see and drying for long periods must be done first.

• Mats that do not show a defect in materials and workmanship are not covered under warranty


8


Field (Review)• After drying perform function test to

ensure proper mat operation.• All mats will be called back for

inspection.


Field (Review)• If you have further questions or concerns,

or repeat visits, please contact SamySedrak

• [email protected]• 201-571-5269


Situation• All F-Series vehicles

• The CBS (Condition Based Service) due date is reset to 01/2000

• No fault code is stored


Cause• Communication error between the

DME/DDE and instrument cluster


Field• DO NOT replace parts!• For a repeat repair, submit a PuMA Info

Only case• Perform the new procedure:

• Obtain all information for performed “Oil Services” and “Vehicle Check Services”

• Reset the CBS data by carrying out test function #25 “Software reset” in the instrument cluster


Field• Set the time/date via the iDrive controller

in the vehicle• Check if the CBS data for “Oil Services”

and “Vehicle Check Services” now displays the correct service due dates and mileage forecast

• The updated SI B62 06 13 will be published shortly


9


Situation• All vehicles with HU-H (Head Unit – High)

• Problems with activating or downgrading the navigation system

• Enabling code is not accepted


Cause• NAV road map database can no longer be

installed using the navigation road map DVD set in the vehicle!


Field• Always use ISTA/P to:

• Activate the navigation system via the INITIAL enabling code

• Downgrade the navigation road map database after an HU-H replacement!

• If this doesn’t work, submit a PuMA case to request further assistance

• Refer to SI B65 23 13

• Video

• i3 components


i3 HV Drivetrain Components • EME

• HV master controller• AC/DC, DC/AC, DC/DC Converter• SLE – AC Charging of vehicle• Control of the eMachine


i3 HV Drivetrain Components • eMachine

• Synchronous motor• 3 phase AC voltage• Maximum power of 125 kW (170 hp)• Charging of the HV battery• Maximum torque of 250 Nm• Coolant cooled


10


i3 HV Drivetrain Components • Transmission

• Two spur gears (Fixed ratio)• Differential integrated in the

transmission housing• Electromechanically operated parking

lock

• Video

• M57 carbon blasting…


Situation • F15 and F3x Delivery Stop/Service Action

• Rear differential gears were not properly hardened


Field • Delivery Stop Vehicles

• Replace the rear differential• Customer-delivered Vehicles

• Less than 310 miles: Replace the differential

• Greater than 310 miles: Check the differential oil for gear shavings.If any shavings are found, replace the diff


Field


Field


11


Field • SI B33 01 14 will be updated shortly


Information• Models with N20 and N26 engine produced

from May 2012 to August 2013: Update

• Recall Campaign: Check intake camshaft

• Engine vacuum pump failure leads to loss of power-assisted braking


Information• Vacuum pump identification with or

without additional vacuum supply port

• Vehicles with or without vacuum-operated waste gate and/or vacuum-operated exhaust flap

P/N 11 66 7 640 279

With additional vacuum port


P/N 11 66 7 622 380

Without additional vacuum port


Information• When ordering parts, please be specific to

vehicle requirements

• SI B11 01 14

• SI B11 02 14


12

• Video• Unnecessary brake component

replacement


Situation• F10 535d with the N57T engine produced

from 7/1/13 to 10/9/13• A CC message for “Incorrect Diesel

Exhaust Fluid” is displayed


SituationVarious SCR efficiency faults are stored“No-start Scenario” routine may be active

• 26F500/26F600: SCR system efficiency too low

• 2C4E00: SCR system: System error and poor urea/water mixture quality detected


Situation• 29FB00: SCR system warning and

deactivation scenario: level 1• 29FC00: SCR system warning and

deactivation scenario: level 2


Cause• Unfavorable DDE software which can lead

to an invalid long-term SCR adaptation


Field• Do not replace the DEF or replace any

parts

• Submit a PuMA case for the latest recommendation entitled:

“N57T Incorrect Diesel Fluid Message”


13


Field• Corrected DDE software is planned with

ISTA/P 2.52.x

• Target I-Level F010-14-03 501 or higher

• SI B13 01 14 to be released


Situation• F06, F07, F10, F12, and F13 with the N55

engine produced from 7/2013 to present

• ETK P/N errors for injectors/DME


SituationINCORRECT


Situation• Installing the incorrect injectors could lead

to mixture or misfire faults as well as engine rough running complaints

• If the incorrect DME is ordered, it will not be accepted to be programmed with ISTA/P


Cause• ETK error


Field• Correct part numbers:

• Injector – 13 64 7 567 870

• DME – MEVD1726 (BN2020)

• 12 14 8 617 383or• 12 14 8 624 493


14


Field• An ETK correction is planned for March

release

• SI B13 04 13 is being revised


Situation• F15 X5

• Partial electrical connection can lead to a brake warning error

• Fault codes• DME: 0x1B7202 brake negative

pressure sensor, electric• DSC: 0xD35461 signal fault


Cause• Electrical harness connector at the brake

negative pressure sensor may not be correctly engaged


Field• Perform diagnostics with ISTA/D• If the fault DME: 0x1B7202 or DSC:

0xD35461 is stored, check that the plug connector is properly engaged before replacing the brake negative pressure sensor

• Video• Tire Pressure Monitor replacement.

TeileClearing Update

Information• Changes to be introduced in March 2014• Added:

• None• Removed:

• None


15


Information • All SIBs pertaining to TeileClearing have

been consolidated into one SIB• SIB 00 03 06

• Please refer to the appendices for further details regarding each TC action


Situation • F10, F15, F30, F31

• SCR 2 components are being replaced without TC authorization


Field• All SCR 2 components listed in the TC action

list require TC approval for replacement


Situation• All vehicles equipped with LED headlights

(Option code 552)• LED cooling fan faults are set on one or

both headlightsCause• Faulty LED cooling fans


Field• For LED headlights no longer on TC:

• Run the applicable test plans• Replace both fans on the affected side

until further notice• Submit a regular PuMA case for low

mileage/new vehicles


Field• LED HL TeileClearing cases are still

required for the following vehicles:• F10, F15, F32, F33


16

• Video• i01 training courses

Technical Training

I01 Complete Vehicle

• ST1403a

• 4 Days Instructor Led Training

• 12 modules

• Training Starts in all regions in March

Technical Training

I01 Complete Vehicle• Modules

• I01 Product Presentation• Handling BMW i Vehicles• I01 Body Repair Level 1• I01 Chassis and Suspension• I01 General Vehicle Electronics• I01 High-voltage Components

Technical Training

I01 Complete Vehicle• Modules continued:

• I01 Driver Assistance Systems • I01 Heating and A/C Systems• I01 Information and Communication• I01 Passive Safety System• I01 Displays and Controls• W20 Engine

Technical Training

I01 Complete Vehicle Prerequisites

• Completed Training Level 1

• Hybrid Certified by attending ST920 and ST1203 or ST1401

• Completed all Web courses for I01, OL1403a-i

Technical Training

After Completion of ST1403a I01Complete Vehicle Training

• The technician will be able to perform basic vehicle maintenance/diagnosis, including diagnosis, removal and installation of the High-voltage components.


17

Technical Training

I01 High Voltage Battery & Maintenance

• ST1403b

• 3 Days Instructor Led Training

• 5 modules

• Training Starts in all regions in April

Technical Training

I01 High Voltage Battery & Maintenance• Modules

• High Voltage Battery• High Voltage Battery Removal• Cell Module Replacement• End of Service Test• High Voltage Battery Damage

Assessment

Technical Training

I01 High Voltage Battery & MaintenancePrerequisites

• Attend ST1403a - I01 Complete Vehicle

• Complete hands-on certification

Technical Training

After Completion of ST1403b I01 High Voltage Battery & Maintenance

• The technician will be able to perform high voltage battery repair only after successfully passing the hands on certification at the end of the class.

World According To Warranty

SULEV Repairs• Warranty is receiving claims for SULEV

repairs under the goodwill program• SULEV vehicles have 15 year/150,000 mile

limited warranty coverage in applicable states

• Please see the coverage information listed in the Service and Warranty Information booklet


Eccentric Shaft Sensor Seal• Currently, there is no labor operation to

replace the eccentric shaft sensor seal on the N51 and N52

• A labor operation is under development as well as an SIB


18


Eccentric Shaft Sensor Seal• In the meantime, use Work Time (WT) to

replace the seal• The cylinder head cover does not need to

be removed• Claims using an incorrect labor operation

will be rejected


1 2

3 4


Center Contact Information• Warranty Communication

• Some administrators do not receive our communications

• Send your updated email address to your corresponding questions box

• Video

• E93 top removal tool spare parts

si b06 02 14 service roundtable technical service service

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