Call Log Methodology for Acer/Ricoh/Numeric/Dell Make Desktops/Printers/MFP/UPS/Laptops supplied against PO No. RVPN/SE /SSPC/XEN (S/S) /A-1/ Ricoh / PONo. 4269/ Dt: 30.03.16

(A) For Ricoh Make Printers/MFP :

Toll Free No.: 18001830066; 1800116600

Email: To:customercare@ricoh.co.in_;_

SI rvpn.co.in:.CO.

pati.anil@rvpn.co.in;

(8) Usersare required to log call directly at the contact numbers (Annexure­

'A') for complaint regarding Acer make desktops, Dell make laptops andNumeric Make UPS.

( C) Format of Complaint (For Desktop/Printer/MFP/UPS/Laptop)

Serial No. : Pleasegive Sr. No. of the unit under complaint in thesubject of mail also.

Name of User

Mobile No

Full Address

Pin Code

Superintending Engineer (MIS & IT)RVPN,Jaipur

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ESCALATI ON MATRIX

Laudlinc

Level 1

l. Level 2

Narcsh Malh ptraLevel I 0120-4988290 Ext-20ll Ilcll'(:sh.lll:I!!:(J!I·;:'?i!i'>,:;i.\.t;.il\(National He cl - ITS )L__ ._._-L:.......- +-~_ .....•.. ..._l...__' •.•...••. __'___····__.__ .~_· ··_·· ~--- -.- ,-._ .

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HI!(lci. Office: 801. 8111 fioor, Aclauli 51 r, MIDC Cenlrdl Road. MIDC. Andheri-East. I\'hlmbai·~OO 093, India.

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Norlh HI Jaipur

Sunday 9:30AM· G:30PlvlNorth 111

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Nollh 111

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Jodhpur

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RICOH INDIA LIMITED3rd floor, City CorporateP·3, Malviya MargC·Sdleme, Jaipur·30200I,lndia.nr :+91·i41·4600000fax: +91-141· 4600001[mail: ril.info@ricoh.co.ln'\~'ww,ricoh,co.ln

Dell Service Support-Centre in Rajasthan

SerYlce.provlder: MIs Shree f:rishna computers,G·3, shrce Gop,al Tower, t:rlshna Marg, C·Scheme, Jalpur- 302001.landrnark (Ncar'IIhlnshaCircle)

laptops &Tablcts0141·4014220 Sunday 9:30AM· G:30PM

Service Provider: MIs Elite Tech services.No:2IS,Second floor, Achaleshwar Complex, Opp. 0291·37.'Hi944Old Complex, RalanaeJaRoad, Jodhapur- 342001

Tablets Only

Kola 9251072036

Udaipur

Service Provider: Mis Computer-Troubleshoolcrs,Qpp.Oharal GasA8~ncv,KhandeIVial Valshya Charitable TllistBullding,Kall1 Circle, xota - 324007Service Provider: MIs romputerTroubleshooters, 45 ,Ooodh T~ldi Nohara .Near 9783179039Polifll Station, Madri ,Hiron Magri See·G,Udaipur·313001

Talliet s Only Sunday 9:30AM· G:30PM

Sunday 9:30AM· 6:30PMTablets Only

CII'): I.7,i9,IOlvlH 1993PLC07·169<l

:\cgu. Office: eo I, Sth Hcor, Acbu i Star, 1,,11DCCCfl\(~1 uoad, 1\~IDC,Ar"Jheri·E.J~I" Mllmilai·400 093,.lflUia,

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Dc~ jLf-r P tAcer Service Support Network For Rajasthan - F.rr

Sr.<No:-~~·'ASP.-NAME;t"ti4P;}i~;:se.~~~I1i0i'·~~~1i:t!}"f*~.::"1fl:~>i~jBrancl1~}~ADDeESs~~r~$.?j."~~t~"'~i!1~~~~i!~~;\.~f.~fB~.~~1~I;'~£'~~~~1ii>~~~~~~1i'r~:,u~:ClT¥;_~~!:W1 F1 Info Solutions & Services Pvt Ltd-Ja~ur Ja~r 1f3A Yudhister Maro. Near Yoiana Bhawan. Jaipur

l 2 Infotech-Jodhpur Jaipur 113.machhartower 11nd floor sardarpura 1st broad Jodhpur

I 3 M-Inte~~h Systems Pvt. Ltd.-Ja~ur Ja~iJr B-18.Geetaniali Tower.Aimer Road. JaipurAlwar ~UAzad Market Hope Circus Alwar

5 Sahil Ent~rise-UDAIPUR UdalQUr 20S.lInd Floor .Krishna Plaza.Hazareshwar colony.Near court cr oura a IUUf\,,'ur6 Shivam Infotech-Jaipur Jaipur Basement E-10/97. Chitrkoot Yojana.Vaishali Naoar Jaipur (302021) Jaiour7 svsnet Global TechnologyPvt Ltd-Ja~ur Ja~ur 6 . Park Street 2nd Floor. Usha Plaza Near Jaipur Tower MI Road Jaipur

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EMAILU.[~w&,;:"i{:i~~~,;;.~!~~;r.:;\~>'i;·;~~;~~·iift.;l~iif;:&~~~r;~~~z?~;,~t:[;Y::~.;i~::'i§:.:p.~::POSTALCODE-:- CbntaCt#~~;~~·';,::,~~:,:;~;"iContaCt#iR-.·~{~1';~~~'(.Gont.act'!8erso·n'"1'.>.~~n~~~-~~:.~~neelam.oupta(Qlf1infoservices.com I Jaodish.Sharma(Qlf1infoservices.com 302005 0141-5111654 9983032000 Neelam I Jaodish

. lhn'" r-nm V<':I. - Ol 11"+ Ra' Jain I Anandyo~endra.nimiwal/clmi.nJerKraph.comLamar.orakash@mi.nterB,a.p.h.com 302006 7568500375 77260070076 Yooendra I Amar prakashnxtcom/clv_3.t:>oo.com 301001 0144-2702058 9828151345 Deepak YadavJ Lokesh Yadavradheshyam(Qlsahilenlerprise:com:sales@sahilenlerprise.com 313001 0294-252107212560971 9887069852 Radheshyam I Raja Choudharyi~lp_CJr.shiv;)minfotech/clemail.comJ..p3rp.eknr/clp.maiLc.ofl) 305001 9251517171 9314055633 Naveen I Pareek Jip"'kash.sin£.h@.sYScnet~ob.al.comI dev.kha.tr.I@§y.sne.tr;I.obaJ.com 302001 9529470396 9549999204 Prakash I Devendra

Novateur Electricaf:& Digital systems pvt Ltd. -,AREA.Office, JAIPUR

ALWAR ,SARVANLAL 93512092231 sharwantal.yoq I@nurnerieups.eolll

AJMER 99280367Q21 raj!ln,drakurnar.nogia@nflmerieups.eoqlIMHo RAJ,ENDRA

I(OTA 2162~591 hansraj.daMR. HANS

MR. SUNDARM.URTI

MR. RETHENVL

MR.,SISPAL

MR. MUTHUSWAMI

MR. LOI<ESH I<UMAR MALAV

MR. MAHENDAAKUDAL

MR.GAURAV

Ms PRIYANl<A(Service Cordlnator)

UDAIPUR 93521620941 5und aram oorthl.peru mal@nurnerieups.eoll1

9314532774IralhlnaveJ.sarnUlhlravol@!lUmerlc;ups.eornBIl<ANER

BANSWARA 93142149 O,6/1ll1l1husarny.ch ern)al<anl@nuillerieups.eom

DHPUR '9352355779/sidhartha,kumar@numericups,com,rajeridrasingh,ralhore@numericups;corn

JAIPUR 9352395656/mahendrakulllar.kudal@nllmericups.colll

JALORE 93142148761 jalore@numericlIps.com

L-3

0291-5104435