sic 2012 gosria presentation 24 may

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Global Outsourcing Social Responsibility

Impact Award

Bill Hefley, Ph.D., CDP, COP

University of Pittsburgh & ITSqc, LLC

24 May 2012

2Copyright © 2012 Information Services Group, Inc. and IAOP. All Rights Reserved

2012SIC

Social Responsibility issues (addressed by ISO 26000:2010)

Human

Rights

Fair Operating

Practices

Organizational

Governance

Consumer

Issues

Environment. Labor

Practices

SR

Community

Involvement and

Development

© 2012 IAOP® All Rights Reserved


2012SIC

ISO 26000 View On CSR and Sourcing

►“An organization should consider the potential impacts or

unintended consequences of its procurement and purchasing

decisions on other organizations, and take due care to avoid or

minimize any negative impacts. It can also stimulate demand for

socially responsible products and services.”

►“Each organization in the value chain is responsible for complying

with applicable laws and regulations and for its impacts on society

and the environment.”

►“Each organization should promote fair and practical treatment of

the costs and benefits of implementing socially responsible

practices throughout the value chain, including, where possible,

enhancing the capacity of organizations in the value chain to meet

socially responsible objectives.”


2012SIC

IAOP CSR Survey 2011 Results

►Two years ago ~71% told us that CSR was important, this year's

results show this remains true. Today, it remains at 70%.

� Although fewer respondents' view CSR as much more important, this reflects

a maturation of the outsourcing industry’s acceptance of CSR.

� A significant growth from 8% (2009) to 23% (2011) of buyers who always

consider provider CSR capability when making an outsourcing decision

►Slightly greater concerns about resistance to globalization/

protectionism, global political instability, and climate change

►Strong growth in Socially Responsible Outsourcing (SRO), including

Impact Sourcing, from 58% (2009) to 74% (2011)

►Organizations feel that their stakeholders expect CSR, so providers

will see reflected in outsourcing deal


2012SIC

IAOP CSR Sub-Committee

►Identifying and promoting discussion among IAOP members on

how to advance critical social, economic and environmental issues

►Examining CSR policies and practices for outsourcing embraced by

IAOP members and the industry as a whole

►Helping IAOP address CSR through training programs and

standards development such as:

� The Certified Outsourcing Professional® (COP) program

� IAOP chapter informational meetings and seminars

� The annual Outsourcing World Summit®

� Outsourcing Hall of Fame induction for industry leaders who contribute to business and society

� The Code of Ethics and Business Practices Standards for outsourcing professionals

� Outsourcing Professionals Guide to CSR (forthcoming 2012)

� Global Outsourcing Social Responsibility Impact Award (GOSRIA)


2012SIC

The Award

►Global Outsourcing Social Responsibility Impact Award (GOSRIA)

►Established by IAOP and ISG to recognize service provider

excellence in Corporate Social Responsibility (CSR) activities.

►Acknowledges achievements, exemplary leadership and ongoing

commitment of an outsourcing service provider to activities that

foster community, workplace training, communication,

environment and giving.


2012SIC

Entry Process

►In this inaugural year, independent judging

panel selected IAOP 2012 Global Outsourcing

100® applicant that has demonstrated

exemplary leadership and ongoing commitment

in its CSR activities

►To qualify for the award:

� A service provider must have completed the Global Outsourcing 100

application

� Both the Global Social and Environmental Standards section and the

CSR in Outsourcing optional section of the application must have been

completed

� Service providers who wish to be eligible for the 2013 award may

apply at www.iaop.org beginning September 1, 2012


2012SIC

Judging

►Panel made up of IAOP CSR Subcommittee non-provider members

� Bill Hefley, Ph.D., COP, CDP, University of Pittsburgh & ITSqc, LLC

Chair, 2012 Evaluation Panel

� Sarah Troup, The Rockefeller Foundation

� Ron Babin, DBA, CMC, COP, Ryerson University

� Rita Soni, NASSCOM Foundation.

►Adhering to ISO 26000 guidance, judges marked each entry against

the following categories:

� Community involvement and

development

� Labor practices

� Human rights

� Fair operating practices

� Environmental impacts

� Consumer issues

� Organizational governance


2012SIC

Our Inaugural Winner

►CBRE Group, Inc.

� World’s largest commercial real estate services firm

►Doing well and doing good

� Ranked No. 6 in 2011 Global Outsourcing 100,

emphasizing CBRE’s management capabilities

� First winner of the annual Global Outsourcing

Social Responsibility Impact Award (GOSRIA)

►Selected CBRE Achievements in CSR in 2011

� First carbon-neutral global real estate outsourcing firm

� Significantly expanded and improved its ethics and

compliance program

� Markedly increased corporate and employee giving to

charitable and community organizations


2012SIC

Accepting for our Inaugural Winner

►William (Bill) Concannon, COP, is President,

Global Corporate Services (GCS), for CBRE with

responsibility for all GCS operations globally.

►He oversees the delivery of all services to

GCS clients, including facilities management,

transaction management, project management,

and client strategies and consulting.

►He also serves as a member of the Global

Executive Board and the Americas Operations

Management Board.

►He was inducted into IAOP's Outsourcing Hall of

Fame in 2011.


2012SIC

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