siemens optipoint500.pdf

Quick Reference Guide

optiPoint 500

Basic, Standard, and Advance

Hicom 300 E and H

G281-0759-00

2 optiPoint 500 Display Phones

Warning!

Hackers who unlawfully gain access to customer telecommunications sys-tems are criminals. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. Siemens Information and Communication Networks, Inc. will not accept liability for any damages, including long distance charges, which result from unauthorized use. Al-though Siemens has designed security features into its products, it is your sole responsibility to use the security features and to within your company, including training, securiting.

Siemens sales and service personnel, as well as Savailable to work with you to help you prevent tof your telecommunications system.

February 2002

Job No. 5132

No part of this publication may be reproduced, sor transmitted, in any form or by any means, mephotocopying, recording, or otherwise, without Siemens Information and Communication Netwdescribed in this publication is furnished under abe used only in accordance with the terms of tha

Request Siemens publications from your SiemenSiemens branch serving you. Publications are nobelow.

Siemens Information and Communication Netw1700 Technology DriveSan Jose, CA 95110(408) 492-20001 (800) 765-6123PhoneMail is a registered trademark of SiemensCommunication Networks, Inc.

Siemens, Hicom, and optiPoint are registered tra

All other trademarks and company names are theowners.

Copyright Siemens Information and Communicestablish security practices y awareness, and call audit-

iemens business partners, are his type of unauthorized use

tored in a retrieval system, chanical, electronic prior written permission of orks, Inc. The software license agreement and may t agreement.

s representative or the t stocked at the address

orks, Inc.

Information and

demarks of Siemens AG.

property of their respective

ation Networks, Inc. 2002.

ContentsWelcome! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

About This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Learning About Your Phone . . . . . .Feature Keys . . . . . . . . . . . . . . . . . . . .

Usage of Feature Keys . . . . . . . . . .Status Lights on Line Keys . . . . . . .

Volume Keys . . . . . . . . . . . . . . . . . . . .Rings and Tones . . . . . . . . . . . . . . . . .Open Listening and Hands-Free ConveoptiGuide . . . . . . . . . . . . . . . . . . . . . . .

Introduction. . . . . . . . . . . . . . . . . . .optiGuide Modes. . . . . . . . . . . . . . .The Display. . . . . . . . . . . . . . . . . . .The Navigation Keys . . . . . . . . . . .Selecting OptionsExample . . . . .More Information on optiGuide . . .

Phone Accessories . . . . . . . . . . . . . . .

Using Your Telephone . . . . . . . . . . . .Your Class of Service . . . . . . . . . . . . .Description of All Phone Tasks. . . . . .

Changing Your Audio Settings. . . .Callback . . . . . . . . . . . . . . . . . . . . .Conference . . . . . . . . . . . . . . . . . . .Connect . . . . . . . . . . . . . . . . . . . . . .Consultation . . . . . . . . . . . . . . . . . .Forwarding . . . . . . . . . . . . . . . . . . .

Usage of Station-Variable ForwaUsage of Fixed Forwarding . . . .

Hold . . . . . . . . . . . . . . . . . . . . . . . .Last Number Redial . . . . . . . . . . . .Mailbox and PhoneMail . . . . . . . . .

Manipulating Reminder MessageManipulating PhoneMail Messag

Park . . . . . . . . . . . . . . . . . . . . . . . . .PhoneMail . . . . . . . . . . . . . . . . . . . .Pickup . . . . . . . . . . . . . . . . . . . . . . .Pick Up a Call and Add to ConferenPreview . . . . . . . . . . . . . . . . . . . . . .Contents 3

. . . . . . . . . . . . . . 6 . . . . . . . . . . . . . . 7 . . . . . . . . . . . . . . 7 . . . . . . . . . . . . . . 7 . . . . . . . . . . . . . . 8 . . . . . . . . . . . . . . 8rsations . . . . . . . 9 . . . . . . . . . . . . . . 10 . . . . . . . . . . . . . . 10 . . . . . . . . . . . . . . 10 . . . . . . . . . . . . . . 10 . . . . . . . . . . . . . . 11 . . . . . . . . . . . . . . 11 . . . . . . . . . . . . . . 12

. . . . . . . . . . . . . . 13

. . . . . . . . . . . . . . 14 . . . . . . . . . . . . . . 14 . . . . . . . . . . . . . . 14 . . . . . . . . . . . . . . 14 . . . . . . . . . . . . . . 15 . . . . . . . . . . . . . . 16 . . . . . . . . . . . . . . 17 . . . . . . . . . . . . . . 17 . . . . . . . . . . . . . . 18rding . . . . . . . . . 18 . . . . . . . . . . . . . . 19 . . . . . . . . . . . . . . 19 . . . . . . . . . . . . . . 20 . . . . . . . . . . . . . . 21s. . . . . . . . . . . . . 22es . . . . . . . . . . . . 22

. . . . . . . . . . . . . . 23 . . . . . . . . . . . . . . 23 . . . . . . . . . . . . . . 24ce. . . . . . . . . . . . 24

. . . . . . . . . . . . . . 26


Repertory Dialing (Repdial) Keys . . . . . . . . . . . . . . . 27Saved Number Redial. . . . . . . . . . . . . . . . . . . . . . . . . 27Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Station Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . 29System Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30System Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . 31Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Feature Access Codes . . . . . . . . . . . .

Looking for Help? . . . . . . . . . . . . . . .

FCC and Industry Canada Complia . . . . . . . . . . . . . . 33

. . . . . . . . . . . . . . 35

nce . . . . . . . . . . . 36

Welcome!Welcome to your Siemens optiPoint 500 Basic, Standard, or Advance telephone! Whichever model you received, you will find its many features useful and easy to use; and it will allow you to manage your telephone tasks qu

The various models described in this bfunctionality with two exceptions:

The Basic model does not support conversations. The Standard and Ahands-free conversations.

The Basic and Standard models haAdvance model has 19 feature key

About This GuiThis booklet is designed to guide you tand using your telephone as quickly as Section Learning About Your Pho

describes the appearance and maintelephone.

Section Using Your Telephone, sdescribes how the telephone is usedclass of service affects your capabtelephone features.

Section Feature Access Codes, scontains a listing of the default fea

Section Looking for Help?, startinhow to find help for using your tele

Section FCC and Industry Canadaon page 36, contains the FCC and Icompliance statements.Welcome! 5

ickly and efficiently.ooklet have the same

hands-free dvance models support

ve 12 feature keys, the s.

dehrough understanding possible.ne, starting on page 6, features of the

tarting on page 14, and explains how your ility to access specific

tarting on page 33, ture access codes.g on page 35, explains phone. Compliance, starting ndustry Canada


Learning About Your PhoneFigure 1 shows an optiPoint 500 Advance phone without the handset. Functional features are markefeatures like the key pad ar not markedPlease note:

Note that a Basic and Standard phofeature keys, not 19 like the Advan

The Basic phone does not have a mOtherwise, the phones look alike.

Figure 1. optiPoint 500 Advance Telepho

The following sections explain the feat500 phone.Note: optiPoint 500 phones with an o

phones described in this booklereferred to as display phones.

Speaker

Volume keys

Navigation keys

optiGuide displad, but the common .

nes have only 12 ce phone.icrophone.

ne

ures of your optiPoint

ptiGuide display (all t) are sometimes

op000014

y

Feature keyswith status lights

Microphone(not on Basic)

Learni

Feature KeysUsage of Feature KeysYour administrator can configure feature keys as line keys, short cuts to specific telephone features, or repdial keys. Line keys connect to various teleph

used simultaneously. For example,HOLD on one line and dial anothe

You can press configured system faccess to system telephone featuresTRANSFER, MAILBOX, and PRO

Repdial keys are keys you can progto telephone numbers or extensions

When you get your telephone, the featuon the faceplate. Labeling terminology For example, your administrator mightHOLD, Hold, HLD, or anythingthat you label repdial keys you programNote: This booklet references each fe

capitalized full name. Thus, ppress the feature key labeled aswhatever notation.

Status Lights on Line KThe red status lights next to the line kehappening on those lines. Table 1 explrates and the line status.Table 1. Status Light Meanings

Flash Rate Line Stat

Off Available

On steady In use

Blinking Ringing

Flashing (faster) On holdFlickering (fastest) Forwardedng About Your Phone 7

one lines that can be you can put a party on r party on another line.

eature keys to gain , such as HOLD, GRAM/SERVICE.

ram as one-touch keys you dial often.re keys will be labeled is up to your company. label the HOLD key else. We recommend med by hand.

ature key with its ress HOLD means to the Hold key in

eysys signals what is ains the various flash

us


Volume KeysUse the Volume Up and Volume Down keys to adjust the voice volume of your telephone. While on a call, press to raise the volume of the voice you are hearing, or press to lower it. Press either key repeatedly until you reach the desired voice level. Holding down eithvolume one step only.When you hang up or switch to anotherreturns to the default level. To save thehanging up, press the and keyhanging up.

Rings and TonesThe sounds your phone makes are defitones.

Rings occur on a line that you are noyou have an incoming call.

Tones occur while you are using yoinformation about calls and feature

Table 2 explains the meanings of the v

Table 2. Rings and Their Meaning

Ring Meaning

Single (repeated) Internal or Double (repeated) External caTriple (repeated) Callback

+ -

+-

+ -er key changes the

call, the voice volume new setting before s together before

ned as rings and

t using to indicate that

ur phone to provide s.

arious rings.

emergency call

ll

Learni

Table 3 explains the meanings of the various tones.

Open Listening anFree ConversationOpen listening means that people othercan listen to the conversation. To initiacaller presses the SPEAKER key. This partys voice directly through the speapage 6). However, if the phone does nothe caller must continue to use the handparty.

Hands-free means that the caller initiatphone that has a microphone. In this caup after pressing the SPEAKER key. Theard through the speaker, and the callmicrophone (see Figure 1 on page 6) ancalled party. The Basic phone does not have a m

therefore supports open listening onhands-free conversations.

Table 3. Tones and Their Meaning

Tone Meaning

Dial tone You can make a call or invoke a feature.

Busy tone The party ythe phone.

Fast busy tone Invalid call

One tone every 20 seconds Internal cal

Two short tones every 20 seconds

External ca

Three short tones (confirmation tone)

A feature hsuccessfull

Three short tones followed by dial tone

Additional for exampl

Wavering (error) tone Invalid featng About Your Phone 9

d Hands-s

than the caller himself te open listening, the will transmit the called ker (see Figure 1 on t have a microphone, set to talk to the called

es open listening on a se, the caller can hang he called party will be er will speak into the d thus be heard by the

icrophone and ly. It does not support

ou called is on

.

l waiting.

ll waiting.

as been y activated.

input required, e a PIN.

ure request.


The Standard and the Advance phone have a microphone and therefore support open listening and hands-free conversations.

optiGuideIntroductionoptiGuide is an interactive control progthrough the use of optiPoint 500. optiGuide uses: The display (see Figure 1 on page

currently active feature and to prom The navigation keys (see Figure 1

scroll through options and select an Pressing scrolls to the prev

Pressing selects the curren Pressing scrolls to the nex

optiGuide ModesoptiGuide can be used in two modes: wand while the phone is in use. The funcoptiGuide modes differs. To access the main menu of optiGu

idle, press the MENU key or one of).

To access the main menu of optiGuthe phone, press the MENU key.

If the telephone is idle and you are notdisplay shows the current time.

The DisplayWhen active, optiGuide displays two l The first line is capitalized and disp

related information. The second line starts with a capita

lower case letters, and indicates anselect this option or scroll to anothram that guides you

6) to show you the pt you for a selection.

on page 6) to let you option.

ious option.

tly displayed option.t option.

hen the phone is idle, tionality of the two

ide while the phone is the scroll keys ( or

ide while you are using

using optiGuide, the

ines.

lays the current call

l letter followed by option. The user can er one.

Learnin

The Navigation Keys You can either select the displayed option by pressing

, or scroll to another option by pressing or . Note that a selected option may become an optiPoint 500

feature with more options. In such a case, the selected option will be displayed in the first line with capital letters, followed by its first option in the sSelecting OptionsExample conexample.

Selecting OptionsExaIn this example, you will use optiGuideSETTINGS.While the phone is idle,1. Press MAIN MENU or one of scro

The display shows:

2. Start scrolling by pressing . Nothe first line remains unchanged budisplays different options.You willfeatures?, View active features?Service?. Select Program/Servicedisplay shows:

3. Start scrolling through 2-Feature sView feature keys? to 5-Audio settisettings. The display shows:

This ends the example procedure. To laudio settings, refer to Section ChangSettings, starting on page 14.

MAIN MENU

Speed dial features? >

PROGRAM/SERVICE

1-Change destinations? >

AUDIO SETTINGS

1-Ring volume? >

g About Your Phone 11

econd line. Section tains a detailed

mple to navigate to AUDIO

ll keys ( or ).

te that while scrolling, t the second line scroll through More to Program/

by pressing . The

ettings?, 3-Mailbox, 4-ngs?. Select Audio

earn how to change ing Your Audio


Note: You may have observed that for some features the options in the second line are preceded with a number. Option of other features appear without number. If options are preceded by a number, you can simply press the number instead of scrolling to the desired option. For example, after getting to Program/Service, you could press to select audio settings.

More Information on opUse optiGuide only if the desired featuthrough a feature key. Pressing a featu

Not all options are accessible in both oare accessible only while the phone is idService), others are accessible only wh(example: Saved number redial?). While scrolling through optiGuide youfeatures that you are not able to use. Threstricted by your class of service. For your class of service refer to Section Ystarting on page 14.

5tiGuidere is not accessible re key saves time.

ptiPoint modes. Some le (example: Program/ile the phone is in use

may encounter ese are features more information on our Class of Service,

Phone AccessoriesYou can expand the capabilities of your phone in three ways. Depending on the model of your phone, you can add one

or two easy-add adapters: An analog adapter to connect y

device. An acoustic adapter to connect

headset. A phone adapter to connect you

additional optiPoint 500 phoneThe secondary telephone is conconnector.

An ISDN adapter to connect yodevices such as phones, PC cardvideo equipment using a RJ45

You can add one or two side-mounfeature keys.This will add 16 addit

You can connect your phone to youcable. This connection allows you for dialing on the PC.Note: A common USB cable is s

PC connection, but it will con the table top. A special ensures the correct resting

Ask your administrator for more informaccessories.Phone Accessories 13

our phone to an analog

your phone to a

r phone to an or Optiset E phone. nected using a RJ11

ur phone to ISDN s, G4 fax machines or

connector.

ted modules with more ional keys per module.r PC, using a USB

to use Microsoft TAPI

ufficient for the phone-ause your phone rock

Siemens USB cable of your phone.ation for any of these


Using Your TelephoneYour Class of ServiceThe class of service your telephone offers may not contain all available features. It is up to the systemconfigure the various optiPoint 500 phtheir users need. Therefore, not all featguide may be applicable to your telephquestions about your class of service to

Description of All TasksThe following task descriptions use thescroll. Select means to select an optiGuid

.

Scroll means to scroll (backward ooptiGuide option by pressing

Changing Your Audio STo change the audio settings on your1. Using optiGuide, select Audio Se

MAIN MENU or PROGRAM/SER2. Scroll to the desired audio setting a

optiGuide displays the current settioption. If you selected 1-Ring voluor 3-Alert tone volume?1, the phosetting of this tone.

3. To adjust the setting, press the volume, ring tone, and alert tone, ythe sound of the adjustment.

1 An alert tone alerts you while you are using thin the busy standby queue and waits to talk to page 25

+ administrator to ones with the features ures described in this one. Direct all your administrator.

Phone

terms select and

e option by pressing

r forward) to another or .

ettings phone:

ttings from either VICE.nd select it.ng for the selected me?, 2-Ring tone?, ne will play the current

or keys. For ring our phone will make

e phone that another party is you. See also footnote on

-

Us

4. To save the adjustment, press , or press the and simultaneously.

Note: If, during step 3 or 4, you decide to exit without making changes, press or hang up.

CallbackThis feature allows you to automaticallextension that is currently busy or in dAfter requesting a callback, you hang uextension resumes an idle mode, the sytriple ring. Answering this call will autowith the originally called extension.

To request a callback:1. Listen for the busy signal.2. If you have a CALLBACK key, pr

ORSelect Callback? on your optiGuidOR Dial .

3. Hang up.4. When the system calls back with tr

phone. This causes the system to dextension.

To cancel a callback:1. Get a dial tone, and dial .

confirmation tone.

2. Hang up.

+-

1

1ing Your Telephone 15

y retry later a call to an o-not-disturb mode. p. When the called stem calls you with a matically connect you

ess it.

e display.

iple rings, answer your ial (callback) the

You will hear the


ConferenceThe Conference feature lets you have up to eight parties, including yourself, in a telephone conversation. The other parties besides yourself can be on trunks (outside lines) or extensions.

To set up a conference:During a call,1. If you have a TRANSFER key, pre

ORScroll through the prompts on yourselect Start conference?.

2. Listen to the confirmation tone, foldial tone.

3. Dial the extension you want to addoutside number.

4. After the party answers you want tIf your have a CONFERENCE keypress it.

ORSelect Conference? from your opti

To reconnect to the conference whenjoining:

If you have a CONNECT key, presORScroll through the prompts on yourselect Release and return?.

To drop the last added party and theconference:

If you have a CLEAR key, press itand dial . Then press ththe CONNECT key, or the TRANSORScroll through the prompts on yourselect Remove last party?.

4ss it.

optiGuide display and

lowed by the internal

, or dial and the

o connect all parties: or TRANSFER key,

Guide display.

a called party isnt

s it.


n rejoin the

, or press TRANSFER e CONFERENCE key, FER key.


9

Us

ConnectConnect allows you to: Reconnect with a call placed on consultation hold. Reconnect with a transferred call before the transfer is

complete. Alternate between two parties when

on consultation hold.

To reconnect with a call:If you have a CONNECT key, presORScroll through the prompts on yourselect Toggle/Connect?

ConsultationConsultation allows you to put the parttalking to on hold, so that you can call a second party. Press CONNECT to altparties.

To consult with a second party durin1. If you have a TRANSFER key, pre

ORScroll through the prompts on yourselect Consult?.

2. Dial the second partys extension onumber.

3. Talk with the second party.

To reconnect with the first party:If you have a CONNECT key, presORScroll through the prompts on yourselect Toggle/Connect?.ing Your Telephone 17

you have one of them

s it.


y you are currently and talk privately with ernate between the two

g a call:ss it.


r and the outside

s it.


9


To release a party on consultation hold:While connected with a party:

If you have a CLEAR key, press it.ORScroll through the prompts on your optiGuide display and select Release and return?.

The party will be released, and you wiother party.

ForwardingForwarding redirects your incoming caor an outside number. There are two fo Station-variable forwarding lets you

outside number for forwarding undspecify.

Fixed forwarding sends calls to extby the system administrator.

Usage of Station-Variable FTo use station-variable forwarding fconditions:While your phone is idle,1. Press the MENU key.

2. Scroll to More features? and select3. Scroll to Call forwarding? and sele

FWD-ALL-BOTH - - - OFF is dis4. Dial the number to which you wan

OR1. Get a dial tone.2. If you have a FORWARD key, pre

OR Dial . 9 1ll be connected to the

lls to another extension rwarding types: set up an extension or er conditions you

ensions set up for you

orwardingor all calls under all

it.

ct it.played.t your calls forwarded.

ss it.

Us

3. Dial the extension, or and the outside number, to which you want your calls forwarded.

4. Hang up. The light next to your extension will now be flickering to signal the forwarding state of your phone.

To cancel station-variable forwarding:While your phone is idle,1. Press the MENU key.

2. Use the optiGuide display to scrollselect it.

3. Select Call forwarding?. FWD-ALL-BOTH - - - ON is disp

4. Scroll to Deactivate? and select it.OR

1. If you have a FORWARD key, preORGet a dial tone and dial

2. Hang up. The light next to your exflickering.

Usage of Fixed ForwardingSince your administrator sets up the fixyou can only cancel fixed forwarding t

To cancel Fixed Forwarding:Get a dial tone and dial

To restore Fixed Forwarding:Get a dial tone and dial .

HoldHold allows you to put a party on hold it. If you do not retrieve the call after a(determined by the system administratring. If it is an external call and you dotransferred to the operator. An internalcaller hangs up.

9

9

9

9 0ing Your Telephone 19

to More features? and

layed.

ss it.

.

tension will stop

ed forwarding feature, o restore it.

.

without disconnecting certain period of time or), your phone will not answer, the call is call will ring until the

1

0


If you want to make another call after placing a call on hold, refer to Section Consultation, starting on page 17.

To put a call on hold:1. If you have a HOLD key, press it. The status light will start

flashing to indicate you have a call on hold.ORUse the optiGuide display to scroll

2. If you are using the handset, hang u

To reconnect:

If you were using the handset for thpick the handset up and the line keIf you were not using the handset fhold, press the line key.

Last Number RedialLast Number Redial allows you to quicnumber you have dialed. This number number, including numbers dialed duritransfers.

To redial the last number dialed:While the phone is idle,1. If you have a LAST NUMBER RE

ORPress the MENU key, then select Spthen Last number redial?.OR Get a dial tone and LAST NUMBEdisplay select it or dial .4 to Hold? and select it.p.

e call you put on hold, y.

or the call you put on

kly redial the last can be any valid ng consultation calls or

DIAL key, press it.

eed dial features? and

R REDIAL will

Us

Mailbox and PhoneMailYour phone can be configured with a MAILBOX key, a PHONEMAIL key, or both. If your phone has only a MAILBOX key, then you can

receive and manipulate phonemail messages and one reminder message. Note: A reminder message is a si

if his call is not answered osignal. Reminder messagescalled party has a MAILBO

If your phone has only a PHONEMreceive and manipulate PhoneMailcannot receive or manipulate remin

If your phone has both a PHONEMaccess your PhoneMail through theand the reminder messages through

New messages turn on the light next to message can be retrieved (MAILBOX To display messages:While the phone is idle,1. If you have a MAILBOX key, pres2. Select All messages?, or Phonemai

Reminder messages?.The callers extension and the date abe displayed.

3. To display any additional messageand select it.

4. To delete a displayed message, scroit.

OR1. Press the MENU key. 2. Scroll to Program/Service? and sel3. Scroll to Mailbox? and select it.ing Your Telephone 21

gnal a caller can leave r if there is a busy are possible only if the X key.

AIL key, then you can messages only; you der messages.

AIL and a MAILBOX, PHONEMAIL key the MAILBOX key.

the key from which the or PHONEMAIL).

s it.l messages?, or

nd time of the call will

s, scroll to Next entry?

ll to Delete? and select

ect it.


4. Select All messages?, or Phonemail messages?, or Reminder messages?.The callers extension and the date and time of the call will be displayed.

5. To display any additional messages, scroll to Next entry? and select it.

6. To delete a displayed message, scroit.

Manipulating Reminder MesTo answer a displayed message:

Scroll to Call originator? and selecThe system calls back the party or message. When the party or systemis deleted.

To leave a reminder message:When you make a call and receive answer, scroll to Reminder messagThe other partys MAILBOX statuother party has a display phone, thea reminder message providing yourtime of your call.

Manipulating PhoneMail Me If you have a PHONEMAIL key, p

prompts.

If you have no PHONEMAIL key press it and follow the prompts.ll to Delete? and select

sages

t it. system that left the answers, the message

a busy tone or no e? and select it.s light turns on. If the system will also leave name and the date and

ssagesress it and follow the

but a MAILBOX key,

Us

ParkPark allows you to move a call to an extension and hold it there without ringing that extension. You or another party can then retrieve the call from the extension.

To park a call to another extension:1. If you have a TRANSFER key, pre

and the extension where you waORScroll to Park call?, select it, and dyou want to park the call.

2. Hang up.

To retrieve a parked call:If the extension is on your phone:

Press the line key next to the flashiIf the extension is on another phone:

1. If you have a PICKUP key, press iORGet a dial tone and dial .

2. Dial the extension where the call is

3. Begin speaking.

PhoneMailThe PhoneMail feature is explained in PhoneMail, starting on page 21.

6


ss it and dial Dial nt to park the call.

ial the extension where

ng status light.

t.

parked.

Section Mailbox and


PickupPickup means to pick up (answer) a call at another extension. The call on the other extension can be ringing, on hold, queued, or parked.There are two pickup types:

Station pickup lets you answer a cayou must know the number of the e

Group Pickup lets you answer a cyour pickup group (set up by your even if you do not know the numbereceived the call.

Note: In general, members of a pickusame department or on the sam

To answer a call in your pickup grouIf you have a PICKUP key, press iOR Get a dial tone and dial .

To answer a call ringing, on hold, queextension (station pickup):1. If you have a PICKUP key, press i

ORDial tone and dial .

4. Dial the extension.

Pick Up a Call and Add tThis feature is most commonly used wcalls to a conference in progress. The fadded: A call alerting or ringing on your ph

A call on hold on your phone or onexample, a call holding on your offpicked up and added to a conferenceroom phone.

A call parked on another extension

3

3ll to any extension, but xtension.

all to an extension in system administrator) r of the extension that

p group work in the e project.p:

t twice.

ued, or parked at any

t.

o Conferencehen you want to add ollowing calls can be

one or another phone.

another phone. For ice phone could be call on the conference

.

Us

A call on busy standby queuing2 for another extension. A call on busy standby queuing for the line that you are

using.

To pick up a call and add it to a conference:During a two-party call or a conference call:

1. If you have a PICKUP key, press iOR Get a dial tone and dial . Note: The original (two-party or

placed on consultation hol2. Dial the extension where the call to

located.3. If the picked up party is on busy sta

line, you will already be connectedhave to dial an extension for it.ORIf the picked up party wants to jointhe CONFERENCE key. All partiestone to signal that another party haORIf the picked up party does not wantpress the CLEAR key to return to t

To toggle between the picked up partypress the CONNECT key.Note: You can also transfer, place on

consultation hold, or park a cal(See Transfer on page 32, HConnect on page 17, and PaTo screen an incoming call bethe conference on hold and anreturn to the conference and pi

2 Busy standby queuing is a feature where the cacan wait until the line is freed. He then will bein busy standby queuing the busy signal changthat lets him know that he can wait.


t.

conference) call is d. be picked up is

ndby queuing for your to it now. You do not

the conference, press will hear a conference s joined.

to join the conference, he conference call.

and the original call,

hold, place on l you have picked up. old on page 19, rk on page 23.) fore picking it up, put swer the call. Then ck up the call.

ller who reaches a busy line connected. When a caller is es to music or any other tone


PreviewThe Preview feature allows you view information associated with any line configured on your phone. You can see the following information when the phone is idle or active on a call:

The identity of the caller on a line configured to ring on your phone (including recalling linsystem hold, and transfer).

The identity of the caller for the linusing.

The identity of a party or a campedcurrently active line.

The information about a line on ho

To enable the Preview feature:1. Press the PREVIEW key. The PREV

on.

2. Press a line key to view informatioinformation on the caller for eight sfurther action, the display reverts toThe PREVIEW key remains activecontinue to display information abo

To disable the Preview feature:Do one of the following:

Press the PREVIEW key. The statu

Press any key except the followingVOLUME, TIME, through ,

Make a call using the speakerphon

Place the handset on-hook if it is o Place the handset off-hook if it is o

To answer a call on a Preview line:If your phone is idle, go off-hook awhile the preview information is dIf you are active on a call, turn the before answering the call.

0 9es from hold, park,

e you are currently

-on party on your

ld.

IEW status light turns

n. This displays econds. If you take no the previous content.

so that you can ut other lines.

s light turns off.

dial: MUTE, , or .

e.

ff-hook.

n-hook.

nd begin speaking isplayed.PREVIEW key off

Us

Repertory Dialing (Repdial) KeysRepdial keys can be set up by the user for one-touch dialing for an extension, an outside number, a feature access code or a combination of numbers and feature access codes.

To set up a repdial key:While the phone is idle,1. Press the MENU key.

2. Scroll to Program/Service? and sel3. Select Change destinations?.4. Scroll to Repdial? and select it.5. Press the key you want to set up as6. Enter the dialing sequence you wis

repdial key.You can press to add multiple sequence. (The default is two secon

7. Select Save?8. If you want to set up another repdia

entry? and select it.9. To end setting up repdial keys, sele10. On your faceplate, label each confi

the name of the person that it dials

To dial using a repdial key:Press the repdial key.

Saved Number RedialThis feature saves a number that you hcan redial your saved number.

To save a number you have dialed, wconnected with that number:

If you have a SAVED NUMBER RORSelect Save number? from your opOR

-ing Your Telephone 27

ect it.

a repdial.h to assign to this

time delays to the ds for each delay.)

l key, scroll to Next

ct SAVED - Exit?.gured repdial key with .

ave dialed. Later, you

hile you are still

EDIAL key, press it.

tiGuide display.


Dial while the call is still ringing or busy.

To dial your saved number:If you have a SAVED NUMBER REDIAL key, press it.ORPress the MENU key, select Speed dial features?, scroll to Saved number redial? and select itORGet a dial tone and dial .

SpeakerphoneA speakerphone consists of a speaker ayour telephone. With a speakerphone, free conversations. (For details, refer toListening and Hands-Free ConversationNote: The Basic model is not a speak

To make a call:

Press a line key or the SPEAKER kthen dial.

To answer a call:

Press the line key next to the blink

To hang up:

Press the line key or the SPEAKER

Switching from a hands-free convershandset during a call: If you are using the handset and wa

speakerphone, press the SPEAKERhandset.

If you are using the speakerphone ahandset, pick up the handset.

4

4.

nd a microphone on you can have hands- Section Open s, starting on page 9.)

erphone.

ey to get a dial tone,

ing status light.

key.

ation to using the

nt to use the key and hang up the

nd want to use the

Us

Station Speed DialingStation Speed Dialing lets you assign frequently used dialing sequences (extensions or outside numbers) to codes. You can then dial a code instead of the entire sequence. Your phone may be assigned 0, 10, 20, or 30 station speed dialing codes. If your phone is assigned 10 codes, the codes are single-digit codes (0 through 9). If your phone is asthe codes are double-digit codes (00 thTo set up a station speed code:While your phone is idle,1. Press the MENU key.

2. Scroll to Program/Service? and sel3. Select Change destinations?.4. Scroll to Station speed dial? and se

Enter index: will be displayed, for thcode.

5. Enter the code you want to use (0 th29).Enter new number: will be display

6. Enter the sequence you want the co7. Select Save?.8. Select Exit?.

OR1. Press the PROGRAM key. 2. Dial .

3. Enter the code you want to use (0 th29).

4. Enter the sequence you want the co5. Select Save?. 6. Select Exit?.


signed 20 or 30 codes, rough 29).

ect it.

lect it.

e station speed dialing

rough 9, or 00 through

ed.de to dial.

rough 9, or 00 through

de to dial.


To dial using a station speed code:While the phone is idle,1. If you have a STATION SPEED key, press it.2. Dial the station speed code (0 through 9, or 00 through 29).

OR1. Press the MENU key. 2. Select Speed dial features?.3. Scroll to Station speed dial? and se

ENTER INDEX: will be displayed.4. Dial the station speed dialing code

through 29).OR

1. Get a dial tone, dial .2. Dial the station speed code (0 throu

System HoldSystem Hold lets you move a call to a syholding place) and hold it there. The cafrom any extension.

To place a call on system hold:1. Press the TRANSFER key. You wil

tone and dial tone. Dial .2. Enter a slot number (0-9).

If you hear a busy signal, try a diffORIf you hear a fast busy signal, hangmeans that all slots are full and yousystem hold at this time.

3

8lect it.

(0 through 9, or 00

gh 9, or 00 through 29).

stem slot (a temporary ll can then be retrieved

l hear the confirmation

erent slot number.

up. A fast busy signal cannot place a call on

Us

To retrieve a call on system hold:1. Get a dial tone.2. If you have a SYSTEM HOLD key, press it.

OR Dial .

Dial the number of the system slot whehold.

System Speed DialingYour system administrator may have sspeed dialing codes for frequently calleDepending on the number of needed spadministrator might have bundled co(lists). For speed dialing, your administrator m Provide you with one or two lists co

codes. Explain to you which feature key t

specific list.

To make a system speed dialing call: If you have one or two SYSTEM s

one that connects you to the desirelist.

OR1. Press the MENU key. 2. Select Speed dial features?.3. Scroll to System speed dial? and se

two system speed dial lists.ENTER INDEX: will be displayed.

4. Dial the system speed dialing codeOR

1. Get a dial tone, and dial fo for the second list.

2. Dial the system speed code.

8


re the call is on system

et up company-wide d outside numbers.

eed dialing codes, your des into various groups

ust:

ntaining speed dialing

o press to access a

peed keys, select the d system speed codes

lect it. You may have

.

r the first list or 6


TransferTransfer allows you to move a call to another extension orif your system is set up accordinglyto an outside number.

To transfer a call:During a call:1. Ask the other party to hold.2. If you have a TRANSFER key, pre

ORSelect Start transfer?

3. Dial the extension or and the ou5. If you want, announce the caller w6. Hang up. The other parties will the

To reconnect:

Before hanging up, scroll to Releasselect it. This rejoins you to the orithe party you are talking to.ORScroll to Toggle/Connect? and selecthe original call. Selecting Toggle/you to the second party.

9ss it.

tside number. hen the party answers.n be connected.

e and return? and ginal call and releases

t it. This rejoins you to Connect again returns

F

Feature Access CodesTable 4 denotes the default feature access codes. Ask your administrator whether some or all of these codes were changed. If so, ask for a listing of the currently correct codes.

To access a feature using the key pad If you have a dial tone, dial the fea If you are already connected to ano

Transfer key, then dial the feature aTable 4. Feature Access Codes (1 of 3)

Feature Option

Account Number

Bad Line Reporting

Busy Override

Buzz

Callback Request

Cancel

Changing Ring Tone

Class of Service Restore Primary

Return to Secondary

Com Group Speaker Call

Conference Remove Last Party

Remove Specific Party

Direct Trunk Select

Forwarding, Fixed Request

Canceleature Access Codes 33

:ture access code.ther line, press the ccess code.

Access Code

1-8

2

5 6 3

7

2

1

1

5 7 2

5 9 1

5 9 0

6

4

4

8

9 0

9 0


Forwarding, Variable

All

Busy

Busy/Ring No Answer

External

Internal

Ring No Answer

Cancel

Last Number Redial

Mailbox Callback Message

Leave Message

Cancel

Turn Off Light

Park

Pickup Group

Station

PIN Authorization Request

Cancel

Privacy Request

Cancel

Saved Number Redial

Speaker Call, Fixed

Speaker Call, One-Way

Speaker Call, One-Way Broadcast

Table 4. Feature Access Codes (2 of 3)Feature Option Access Code

9 1

9 4

9 5

9 2

9 3

9 6

9 1

4

1

8

5 2

6

3

3

5 7

5 8

2

2

4

4

8 1

8 0

F

Looking for HeIf you cannot find necessary instructioyour phone does not work as expected Ask your administrator for help. Ask your administrator for access t

Telephones Administrator Guide, Gis written for the administrator and in more detail than this booklet doe

Station Hunt Prevent

Allow

Set Destination

Clear Destination

Station Speed Dialing

Set Up

Call

System Hold

System Speed-1

System Speed-2

Trace Call

Universal Night Answer

Table 4. Feature Access Codes (3 of 3)Feature Option Access Code

9 3

9 2eature Access Codes 35

lp?ns in this booklet or if , you can:

o the optiPoint 500 281-0758. This guide

explains many features s.

0-9

9 0

9 9

3

3

8

6 1

6 2

1

3


FCC and Industry Canada ComplianceThis section describes the requirements for compliance with Federal Communications CommissionIndustry Canada CS-03 standard.

FCC Certification aRequirementsThe following paragraphs describe reqinformation based on FCC rules.

Service If you experience problem with the Sietelephone, contact Siemens customer s7656 for information on service and recompany can ask you to disconnect thenetwork until the problem is corrected that the equipment is not malfunctionin

FCC Rules, Part 15 The Siemens optiPoint 500 telephone hcomplied with the limits for a class A dto Part 15 of the FCC Rules. These limprovide reasonable protection against hwhen the equipment is operated in a comThis equipment generates, uses, and cafrequency energy and, if not installed awith the instruction manual, can cause hradio communications. Operation of thresidential area is likely to cause harmwhich case the user will be required to cin the users expense. (FCC) Rules and

nd

uirements and

mens optiPoint 500 upport at 1-800-835-pairs. The telephone equipment from the or until you are sure g.

as been tested and igital device, pursuant its are designed to armful interference mercial environment.

n radiate radio nd used in accordance armful interference to

is equipment in a ful interference, in orrect the interference

FCC and Industry

FCC Rules, Part 68 1. FCC Part 68 Certification

The Siemens optiPoint 500 telephone is certified with FCC under Part 68 as a component device for connection behind FCC Part 68 certified Siemens PBX systems. In order for the FCC certification of the Siemens optiPoint 500 telephone to be retained, all otconjunction with the Siemens optiPmust also be FCC Part 68 certifiedend terminal equipment. If any of tnot certified, Siemens is required tocertification of the assembled equipconnection to the telephone networrequires Siemens to maintain this apresponsible for the following: Any component added to the S

telephone, whether it bears comnot, will require a Part 68 compSiemens may need to test and mfiling to the FCC before that neused;

Any modification/update madeoptiPoint 500 telephone will recompliance evaluation. Siemenmake a modification filing to thmodified component can be use

Siemens optiPoint 500 telephonwill continue to comply with aland regulations in Subpart D ofduring the life-time of the prod

If at any time the ownership of Sietelephone is transferred to someoneindependently or as part of a systemmanual to the new owner.

2. RENThe ringer equivalence number (REdetermine the quality of devices whto the telephone line. Excessive REline may result in the devices not rinincoming call. In most, but not all a Canada Compliance 37

her products used in oint 500 telephone

for use with the front-hese components are obtain FCC Part 68 ment prior to

k. Part 68 certification proval and as such are

iemens optiPoint 500 ponent certification or liance evaluation. ake a modification

w component can be

to the Siemens quire a Part 68 s may need to test and e FCC before that d;e complies with and l the applicable rules the FCC Part 68 rules uct.

mens optiPoint 500 else (whether ), please supply this

N) is used to ich may be connected Ns on the telephone ging in response to an

reas, the sum of RENs


should not exceed five (5.0). At the base of the telephone is a label contains, among other information, the REN and the FCC certification number. If requested, this information must be given to the telephone company. To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.

Note: REN is associated with the anot applicable to Siemens optiPoinrequested, please supply the FCC Cthe front-end host terminal equipmPublic Switched Telephone Networa REN stated on the label) and the

3. Facility Interface InformationSiemens optiPoint 500 telephone cswitched telephone network througfront-end host PBX equipment whinetwork jacks to be used.

4. Disruption of the NetworkIf the Siemens optiPoint 500 telephtelephone network, the telephone cdiscontinue your service temporaritelephone company will notify younotice is not practical, they will nopossible. You are also informed ofcomplaint with the FCC.

5. Telephone Company Facility ChThe telephone company can make cequipment, operations, or proceduroperation of your equipment. If thenotified in advance so you have an ouninterrupted telephone service.

6. Hearing-Aid CompatibilityTelephones for emergency use andcommon areas such as lobbies, hosand hotel rooms must have handsetwith magnetically coupled hearingnot in common areas must also be aid compatible handsets, if needed.nalog telephones. It is t 500 telephone. If ertification numbers of ent that have a direct k connection (i.e. have highest REN.

onnects to the public h FCC Part 68 certified ch specifies the type of

one disrupts the ompany can ly. If possible, the in advance. If advance tify you as soon as your right to file a

anges

hanges in its facilities, es that can affect the y do, you should be pportunity to maintain

telephones installed in pital rooms, elevators, s that are compatible aids. Persons who are provided with hearing-

FCC and Industry

The Siemens optiPoint 500 telephone complies with the FCC Rules, Part 68, Section 68.316 Hearing Aid Compatibility and 68.317 volume control requirements.

7. Programmed Dialer FeaturesWhen you program emergency numbers or make test calls to emergency numbers using Siemens products with programmed dialer features, stay oexplain to the dispatcher the reasonhanging up. Perform these activitiesuch as early morning or late eveni

Equipment AttachLimitationsThe following are notices required by Terminal Attachment Program Certific01, Part I, Section 14.

Ringer Equivalence NumThe Ringer Equivalence Number (RENterminal device provides an indicationnumber of terminals allowed to be coninterface. The termination on an interfacombination of devices subject only tothe sum of the Ringer Equivalence Numdoes not exceed 5. The REN is associloop-start and ground-start telephones.Siemens optiPoint 500 telephones.

Equipment AttachmentThe Industry Canada label identifies cecertification means that the equipmenttelecommunications network protectivsafety requirements as prescribed in theEquipment Technical Requirement docDepartment does not guarantee the equthe users satisfaction. Canada Compliance 39

n the line and briefly for the call before s in off-peak hours, ng.

ment

Industry Canada ation Procedure CP-

ber (REN)) assigned to each

of the maximum nected to a telephone ce may consist of any

the requirement that bers of all the devices

ated with the analog It is not applicable to

Limitationsrtified equipment. This meets certain e, operational and appropriate Terminal uments. The ipment will operate to


Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should brepresentative designated by the supplialterations made by the user to this equmalfunctions, may give the telecommucause to request the user to disconnectUsers should ensure for their own proteground connections of the power utilityinternal metallic water pipe system, if together. This precaution may be particrural areas.Caution: Users should not attempt to mthemselves, but should contact the appinspection authority, or electrician, as e coordinated by a er. Any repairs or ipment, or equipment nications company

the equipment.

ction that the electrical , telephone lines and

present, are connected ularly important in

ake such connections ropriate electric appropriate.

ContentsWelcome!About This GuideLearning About Your PhoneFeature KeysUsage of Feature KeysStatus Lights on Line Keys

Volume KeysRings and TonesOpen Listening and Hands- Free ConversationsoptiGuideIntroductionoptiGuide ModesThe DisplayThe Navigation KeysSelecting OptionsExampleMore Information on optiGuide

Phone AccessoriesUsing Your TelephoneYour Class of ServiceDescription of All Phone TasksChanging Your Audio SettingsCallbackConferenceConnectConsultationForwardingUsage of Station-Variable ForwardingUsage of Fixed Forwarding

HoldLast Number RedialMailbox and PhoneMailManipulating Reminder MessagesManipulating PhoneMail Messages

ParkPhoneMailPickupPick Up a Call and Add to ConferencePreviewRepertory Dialing (Repdial) KeysSaved Number RedialSpeakerphoneStation Speed DialingSystem HoldSystem Speed DialingTransfer

Feature Access CodesLooking for Help?FCC and Industry Canada ComplianceFCC Certification and RequirementsServiceFCC Rules, Part 15FCC Rules, Part 68

Equipment Attachment LimitationsRinger Equivalence Number (REN)Equipment Attachment Limitations

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