sigma_strategic planning at ups
TRANSCRIPT
STRATEGIC PLANNING AT UNITED PARCEL SERVICE
MEMBERS ROLL NO.
Yogesh Lala E - 28
Akshay M Rao E - 45
Avinash Saraogi E - 50
Vaibhav Sekhsaria E - 52
Himkar Thakur E - 57
Devesh Tripathi E - 59
INDEXTOPIC SLIDE
NO
About UPS 4
UPS Culture 5
Strategic Process 6
Scenario Planning Process 1997 7
UPS Charter 8
Centennial Plan 9
Strategy Road Map 10
Scenario Planning 2017 11
SWOT Analysis 12
Strategies Adopted by UPS 13
ABOUT UNITED PARCEL SERVICESStarted as Small Messenger company in 1907 by Jim Casey
in Seattle, Washington with just $100Headquartered in Atlanta, Georgia About 384,000 Employees .Went Public in 1999 and raised $5.47 billionDelivers more than 15 million packages a day to about 6 mn
customers in 200 countriesLeading global provider of specialized transportation and
logistics services.
UPS CULTUREEfficient and Continuous Improvement Service ExcellenceEmployee OwnershipStability for all stakeholdersInternal Promotion
All these practices ensured a Loyal Workforce with low levels of turnover
STRATEGIC PROCESSThe strategic process was implemented in four steps as follows :-
1. Scenario planning session 19972. Drafting of UPS CHARTER3. Formation of the Centennial Plan4. Developing the strategy Road Map
SCENARIO PLANNING SESSION1997
TANGLED PATHS
BRAVE NEW WORLD
REGRESSIVE WORLD
GLOBAL SCALE
PREVAILS
PRO-SUMERS
GLOBALREGIONAL/ NATIONAL
TRADITIONAL
CONSUMERS
UNCERTAINITY AXES :
X- Market EnvironmentY- Demand Characteristics
UPS CHARTERThe UPS CHARTER was drafted in 1999
New Mission :- “ENABLING GLOBAL COMMERCE”
This reflected a shift towards global operations and also focused on end to end supply chain solutions
CENTENNIAL PLANComponents:
Set of Goals and Characteristics for year 2007
Global Co with “ONE VISION AND ONE BRAND”
Identification of four strategic imperatives Winning Team Value Added Solutions Customer Focus Enterprise Excellence
STRATEGY ROAD MAPIndividual management committee members
were assigned responsibility for each of he four strategic imperatives
Formation of cross-functional imperative teams
A Programme and Project oversight committee reviewed performance of imperative teams
SCENARIO PLANNING 2017This session was similar to that of 1997 other than the three aspects which are as follows :- Scenarios taken were regional
Extensive preparatory interviews of supply chain partners
More diverse participants and also lower levels employees were included
SCENARIO PLANNING 2017
COMPANY CITY
NETWORKS WITHOUT BORDERS
BORDERED DISORDERED
CONNECTED CHAOS
HARMONIOUS, ALIGNED, FREE, FLUID,
BORDERLESS
PRO-ACTIVE, OPEN,
COLLABORATIVE
TRADITIONAL, PROPRIETARY, INCREMENTAL
CHAOTIC, FRAGMENTED, RESTRICTED, FRICTION-
LADEN, BORDERED
UNCERTAINITY AXES :
X- Market EnvironmentY- Demand Characteristics
SWOT ANALYSIS
STRATEGIES ADOPTED BY UPS Investing in the core business of worldwide distribution and logistics.
Building competencies in the integration of goods, funds, and information.
Using technology to create new services.
Attracting talented people.
Studying customer behavior and anticipating their needs.
Practicing innovation that leads to growth
THANK YOU