Practice medicine together

Siilo Messenger ManualiPhone & Android | English

Chat with your colleagues

Discuss cases

Medical Messenger

Download Siilo Messenger from the

App Store or the Google Play Store

Complete the registration process

Give permission to receive push notifications

Set your PIN code and install Touch/Face ID

Allow access to your contacts and verify your email address

Step 1 Step 2 Step 3 Step 4 Step 5

How do you install Siilo?

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Go to the App Store or Google Play Store on your smart-

phone and search for ‘Siilo’. Download the app and open it

to start the registration process.

Step 1. Download Siilo Messenger from the App Store or Google Play Store

When registering, you need to add your first and surname, profession,

mobile number and your work email address. Siilo will send you a 6 digit

verification code through a text message. Please enter the verification

code into the correct field.

Step 2. Complete the registration process

There are two ways to display messages on your homepage. You’ll see the options

‘Secure’ and ‘Simple’. If you select ‘Secure’, you’ll only see that a new message has

arrived. If you select ‘Simple’, you’ll get a quick overview of the content. The choice is

yours! Tap on ‘Next’ at the bottom right of the screen once you’ve made your choice.

Step 3. Give permission to receive push notifications

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Set a 5 digit PIN code.

Don’t forget your PIN codeIf you do forget your PIN code you can choose a new one. However, please

note that the content of your messages will be deleted.

Touch/Face-IDUsers who have Touch or Face ID installed can login on Siilo with these

features. Keep in mind that you still need to remember your PIN code in

the rare event that Touch or Face ID don’t work properly.

Step 4. Set your PIN code & install Touch/Face ID

Step 5. Allow access to your contacts and verify your emailAllow Siilo access to your contactsAt first, your Siilo contacts will only include the contacts in your phone directory who are

also using Siilo. For optimal use of the app, we strongly recommend you allow Sillo access

your contacts. Siilo is NEN 7510 certified and the app has been developed in a way that

we will never store your contacts on any servers.

Verify your email addressDon’t forget to verify your email address by tapping on the link that was sent in the

verification email. Make sure to check your spam folder if you can’t find the email

straight away. Also, please use your work email as your email address, this will help

us speed up the verification process!

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This is where you’ll find all of your

conversations. The number indicates

how many unread messages you have.

ChatsThis is a place where a selection of extra

features and services is kept. In the

Siilo Medical Directory you can edit your

profile and search for colleagues. You will

also find saved media in Spaces.

SpacesIn the settings, you can set up

your notifications, change your pin

code, and manage your privacy

settings or preferences.

Settings

Connect with Colleague: You’ll establish an immediate connection when

your colleague scans the displayed QR Code. Share the code through a text

message, via mail or messenger app.

Scan QR Code: Use the scanner for the QR Codes that Siilo sometimes displays.

It enables you to connect with colleagues, login to the web version (web.siilo.com)

and download your Backup & Restore code. Read more about this on page 8.

Secure Camera: Make photos and videos with this secure feature. Media will be saved

separate from your phone’s regular camera roll in ‘Photos and Files’ under ‘Spaces’.

New Group: Add colleagues, choose a name and a photo, and start the group chat.

New Chat: Search through your current contacts and start a new chat.

Quick Launch button

The Siilo menu

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Here you’ll find your (group) chats and all your contacts.

Scroll down to see your entire contact list.

Mute, Save, DeleteSwipe left on a chat in order to mute,

save or delete it. All messages are auto-

matically removed after 30 days. Select

the option ‘Keep’/’Keep Conversation’ to prevent the automatic removal.

Create a caseA (group) chat can become disorganized when various subjects or

patients are discussed at the same time. This is why we introduced the

Case feature. By creating a Case in a chat, you can store a clear overview

of all media and comments on the case while the rest of the chat remains

organised. What’s more, you can easily export a case as a PDF file for

the EHR.

Create a new case by tapping in a (group) chat and then going

to ‘Create Case’.

SearchYou’re able to search for a specific

message, conversation or contact in all

your (group) chats. Look above the chat

overview for the search bar.

Quick Launch buttonThis button provides access to several

features, such as the QR Scanner, the

Secure Camera, and starting new (group)

chats. Also see page 5.

Add MediaIn a chat, tap to add photos

and videos. You can also import media

from your phone’s personal library.

Chats tab

NotificationsA newly received message is highlighted

with a red badge next to the message.

Verification BadgesThe green and blue badges on the

profile photos of your contacts indicate

whether the identity and/or medical

registration has been verified. People

who aren’t care providers can also use

Siilo. See page 7 for more information.

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ProfileTap on your profile picture to change your

photo and complete your personal data.

Now other users can quickly

recognise you and see your expertise.

Photos and FilesAll media you receive and send in your

chats is automatically deleted after

30 days. Do you want to save media?

No problem, save it from the chat in

‘Photos and Files’, it won’t be deleted

in this folder.

SupportHere you’ll find a short manual

explaining Siilo’s most important

features. This button also enables

you to contact the Siilo Team.

Siilo Medical DirectoryConnect worldwide with other care

professionals in any section of the

industry via the Siilo directory. You

won’t need any contact details. Read

more about the Siilo Medical Directory

on page 8.

Organisation NetworkOrganisations can choose to set up a

private organisation network. The network

encourages collaboration and is a great

way to find direct colleagues.

Quick Launch buttonThis button provides access to several

features, such as the QR Scanner, the

Secure Camera, and starting new (group)

chats. Also see page 5.

In this tab you can find a variety of extra features & services.

You can add information to your profile and upload a picture.

In addition, you can find medical professionals worldwide.

Spaces tab

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Verification Status The verification process starts within 48 hours after your registration,

verification badges will be added to your profile. These badges indicate

whether your identity and/or medical registration has been verified.

Do you want to speed up the verification process? Go to ‘Support’ in the

Spaces tab and send a chat message to Team Siilo.

identity verified

medical registration verified

If you want to install Siilo again, you can restore your data and chat

history if you’ve saved the secure key. If you don’t have the key you will lose all your data after a reinstallation.

Login to Siilo Web (web.siilo.com) on your computer. Navigate to the

‘Settings’ tab and click on ‘Backup and Restore Code’. When you press

on the green ‘Download’ button, a QR Code will be displayed. Scan

the code on your smartphone with the Siilo app. A PDF containing the

secure key will be downloaded to your computer. Make sure to save this

PDF in a secure place which is not accessible with your smartphone.

Siilo Web is a secure platform on your computer where you can

chat and exchange data. Go to web.siilo.com on your computer

(don’t add ‘www’) and scan the QR code with the scanner on your

phone. Click on the Quick Launch button to find the scanner.

Chatting on your computer

Go to the Siilo Medical Directory in your Spaces tab. You can connect

to all other verified care providers on Siilo without needing contact details.

Search by any combination of name, expertise, location or other profile items

(for instance ‘surgeon’). The Siilo directory can only be accessed by verified

medical users.

At the top, you’ll find people who you may know. This way, you can easily

expand your network within contacts on Siilo!

Worldwide network of medical professionals

Chat backup

Siilo Backup and Restore Code

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Exporting conversations (to your EHR)Press on one of the messages and choose the ‘export

PDF’ option. Select the messages you want to include

in the PDF. Once the process has been completed, you

can find the PDF in your ‘Photos and Files’, ready to be

exported. Alternatively, it can be imported to your EHR

from Siilo web on your computer.

Save important chatsAll messages are automatically deleted after 30

days. It’s possible to change the settings of each

individual chat to ensure that the messages are not

deleted automatically anymore. In the chat overview,

swipe left on the chat and tap on ‘More’ and ‘Keep’. For Android, keep the chat selected and choose ‘Keep Conversation’.

Anonymize and mark up photosSelect the icon on a photo.

With the icon, you can blur parts of the

photo and irreversibly anonymize patients.

Use to indicate specific details in the

photo with an arrow.

Straight to Secure Camera (only for iPhone)

Get direct access to the Secure Camera (without

entering your pin code) by pressing hard on the

icon of the Siilo app, which you’ll find on the home-

page*. The photos you make with this camera will

be saved in your encrypted stored Photos and Files

(not in your personal photo library).

Handy Features

*not available for all iPhones 9