SEKOLAH PENGURUSAN

UNIVERSITI UTARA MALAYSIA

COLLEGE OF BUSINESS

COURSE CODE:BJMP 5023COURSE NAME:OPERATIONS AND TECHNOLOGY

MANAGEMENTPREREQUISITE:NIL

1.0 SYNOPSIS The course is designed to expose students toward important aspects in designing products and services as well as the processes that produce them. The course will look into the strategic and operational level of processes that will lead to understanding the operations network and the physical arrangement of the operations facilities, technology and people. Topics of discussion will include the introduction to the design in operations management, design of products and services, process planning and improvement, quality management, supply chain management, materials management and some other infrastructure issues, highly relevant to the OM practices in the organizations.

2.0 OBJECTIVESUpon completion of the course, students are expected to:2.1 understand the role of operations management in the overall business strategy of the firm.2.2 acquire knowledge and skills to make effective decision and problem solving

2.3 apply appropriate tools appropriate for analysis of operating systems of the firm.

3.0 LEARNING OUTCOMESUpon completion of the course, students will be able to3.1 explain the role of operations management in the overall business strategy of the firm. (C2, A2, P1)3.2 utilize operations management theories and techniques to the service sector as well as manufacturing firms (C3, A4, P2)3.3 link the operating system with other key functional areas of the firm. (C5, A3, P1)

3.4 integrate a range of tools appropriate for analysing problems related to firm operating systems (C5, A4, P1)

3.5 evaluate the key factors and the interdependence of these factors in making decision on effective operating systems. (C6, A2, P2)3.6 evaluate comparative approaches to operations management in a global context (C6, A3, P1)4.0 REFERENCESEvans, J. R., & Collier, D.A. (2007). Operations management: An integrated goods and services approach. Ohio: Thomson South-Western.Krajewski, L. J., Ritzman, L. P., & Malhotra, M.K, (2007). Operations management, processes and value chains (8th ed.). New Jersey: Addison-Wesley Publishing Company.Meredith, J. R., & Shafer, S. M., (2002). Operations management for MBAs (2nd ed.). New York: John Wiley & Sons, Inc.

Raturi, A. S., & Evans, J. R., (2004). Principles of operations management (1st ed.). Ohio: Thomson South-Western.Russell, R. S. & Taylor, B.W., (2003). Operations management (4th ed.). New Jersey: Prentice Hall International.Slack, N., Chambers, S., & Johnston., R., (2001). Operations management (3rd ed.). London: Prentice Hall International.5.0 CONTENTNO.TOPICHOUR

11.0Introduction to Operations Management

3

1.1The Nature of Operations Management

1.2Understanding Goods and Services

1.3Customer benefit packages

1.4Process value chains

1.5Operations Management: History and challenge

22.0Value Chains in Global Operations

3

2.1Value and supply chain

2.2Value chain design and management

2.3Value chain in global business environment

33.0FRAMEWORKS FOR OPERATIONS MEASUREMENT3

3.1The scope of performance

3.2Designing performance measurement systems for operation

3.3Models for organizational performance

44.0Operations Strategy and Competitive Priorities

6

4.1Understanding Customer Wants and Needs

4.2Competitive Priorities

4.3Strategic Planning

4.4Operations Strategy

4.5Operations Design Choice and Infrastructure Decisions

4.6Building the Right Infrastructure

55.0Technology and Integrated Operating Systems

3

5.1Understanding Technology in Operations

5.2Technology in Value Chains

5.3Integrated Operating Systems

5.4Benefits and Challenges of Technology

66.0Designing Goods and Services3

6.1Designing Goods and Services

6.2Product and Process Design in Manufacturing

6.3Service Delivery System Design

6.4Service Encounter Design

77.0Designing Manufacturing and Service Processes

3

7.1Process Choice Decisions

7.2Process Choice in Manufacturing

7.3Process Choice in Services

7.4Product Life Cycle and Process Choice Decisions

7.57.6Process DesignProcess analysis and improvement

88.0Facility Design and Layout3

8.1Facility Layout

8.2Workplace Design

8.3Work and Job Design

99.0Supply Chain Design and Location3

9.1Understanding Supply Chains

9.2Understanding and Measuring Supply Chain Performance

9.3Designing the Supply Chain

9.4Location Decisions in Supply Chains

1010.0Managing Quality and Six Sigma6

10.1A Brief History of Quality Management

10.2Understanding Quality

10.3ISO 9000:2000

10.4Designing Quality Management and Control Systems

10.5Six Sigma

10.6Tools for Quality Analysis and Improvement

1111.0Statistical Process Control3

11.1Quality Control Systems

11.2Foundations of Statistical Process Control

1212.0 Lean Thinking and Just-in-Time Systems3

12.1Principles of Lean Operating Systems

12.2Lean Tools and Approaches

12.3Just-In-Time Systems

TOTAL42

6.0 TEACHING METHODSLectures, case studies and discussion.7.0 ASSESSMENTCoursework

60%Final exam

40%