silver tea leaf - profile
TRANSCRIPT
INTRODUCTION
About Us Silver Tea Leaf is the first of its kind in Bahrain and in the Gulf Region that aims at enhancing our everyday beverage “Tea” to fully enjoy its flavors, aromas and also obtain all the benefits from this beverage. Tea is integrated into many cultures around the world where each part of the world has unique customs for this beverage and prepared in a different method. Today, tea has become a heavily consumed drink in a fast base world where many of its appreciaGons and values are neglected. In Silver Tea Leaf we provide two kinds of Services: “Tea ConsultaGon” & “Tea Trainings & Workshops”, that covers all aspects of tea because we believe that tea has a great impact on the world.
Vision “To change the world one tea cup at a Gme.”
Values
Mission “To educate the world on appreciaGng the untapped potenGals of tea, thus changing the culture of tea consumpGon to realize its fantasGc taste and health benefits.”
Learn & Share Knowledge
Maintain Sustainable OperaGon
Inspire CreaGve InnovaGon
Push for Excellency & Fairness
SERVICES
Tea Consultation
Tea Overview & EvaluaGon
Tea Menu
This service looks at providing a holis3c, end-‐to-‐end overview & evalua3on for tea products & services, encompassing aspects such as prepara3on, servicing, skills and customers sa3sfac3ons.
Outcome 1. IdenGfying problems & potenGal avenues
of improvement in all aspects related to tea.
2. Minimize cost & maximize efficiency of tea operaGon.
3. Enhance the quality and experience of tea served.
Tea Overview & EvaluaGon
Service Overview
Assessments & EvaluaGons
Outcomes & SuggesGons
Tea Menu Service is concerned with crea3ng the most appealing menu that is integrated with the tea drinking experience provided. This service covers elements like crea3ng or modifying menus, recommending methods of expanding towards new teas to be added in the menu and sourcing tea from abroad.
Outcome 1. A tailor-‐made tea menu that suits your tea
room and customer’s taste. 2. RecommendaGons on the type of teas to
be served and means of sourcing them. 3. A recipe list for all the teas included in the
menu.
Tea Menu
Customer Profile
Research & selecGng teas
Implement Changes
Tea Trainings & Workshops Tea Fundamentals
Tea PreparaGon
Tea Blending
Tea Serving
The classical tea fundamentals training course aims towards improving the general knowledge of staff members who are new to tea. It covers important aspects of history, manufacturing, prepara3on and serving of tea.
Outcome 1. Overview of the essenGal theoreGcal and
pracGcal knowledge of tea. 2. Helping employees to work with a wider
variety of teas. 3. Improve the overall quality performance
with tea.
History & Manufacturing of Tea • Covers the general knowledge about how tea was discovered & basic manufacturing steps for tea
Tea Prepara@on • Demonstrates the general rule of how to prepare different kinds of tea
Tea & Food • Explains the general benefits and the most suitable pairing of tea with food
Tea Fundamentals
The tea prepara3on training focuses on the fine, delicate art of preparing hot and ice tea, where different methods are learned to get an accurate outcome of tea. It includes measurements of quan3ty, temperature and 3me and how can a mild changes make or break the beverage.
Outcome 1. A maintained high level of consistency and
quality of teas brewed. 2. Emphasizing on balancing the taste,
aroma and liquor color with every kind of tea served.
3. Tailoring brews according to different customers specificaGons.
Tea PreparaGon
Tea grades & difference • Covers in depth of how each grade & kind of tea is processed & how taste develops in each
Brewing Techniques • Preparing teas served in the most suitable se_ngs and developing new techniques
Tas@ng & Evalua@ng • IdenGfying the developed aroma and flavor, analyzing the outcome for the customers’ taste expectaGons
Blending, Flavoring & Scen3ng teas are talents that can provide an outstanding improvement to tea. Knowing the difference between them and what are the elements that should be considered in blending is an essen3al skill to have if there was a desire to go deep in this field.
Outcome 1. Learning the essenGal blending skills to
create consistent taste over the long run. 2. Customized tea blends that only served by
you to the customers. 3. Engaging customers to have signature tea
blends.
Tea Blending
Opera@on Considera@on • Explains the general health and safety & general food rules & regulaGon protocols
Blending, Flavoring & Scen@ng Techniques • Learning the right and safe methods and how to sustain it
Tas@ng & Evalua@ng • IdenGfying the profile for the developed aroma, flavor and liquor and analyzing the outcome
In tea serving, we help you bridge the gap between cultures and deliver an authen3c local experience to your customers. That can happen through many different methods by proper food and tea matching, either side-‐to-‐side or cooked together and by iden3fying the right ceremony to use when serving tea in different seHngs.
Outcome 1. RecommendaGons on how to incorporate
the right teas and tea wares to go along with food.
2. Help in selling an exoGc tea experience along with the product.
3. The ability to work and serve a variety of teas.
Tea Serving
Tea Cultures Around the World • Understanding what are the cultures and customs pracGced around tea from different countries around the world
Tea Cooking & Matching • CreaGng recipes using tea and matching it with food to boost the taste profile for both.
Teawares & Ceremonies Set ups • Se_ng the right atmosphere for the right ceremoney conducted and how would each teaware differs in usage.
BENEFITS
How Can our Services Help? • Improves Efficiency of Opera@ons
Employees are the most valuable assets to every organizaGon. Understanding tea beaer is essenGal to be able to ease the process of operaGons during busy hours while maintaining the high standard of services.
• Enhance Knowledge & Confidence
Assuring that employees knowledge is enhanced shall provide them the confidence to serve their guests with the tea that serves their need and will also be a source of enhancing knowledge to the guests to know exactly what are they served.
• Exceed Guests Expecta@ons
More people nowadays are cauGous towards their health and careful for what they have everyday. Providing the perfectly prepared cup of tea will ensure that guests enjoy their beverage and will appreciate that what they are provided is of quality.
• Gain Compe@@ve Advantage Guests would give greater consideraGon for places where tea tastes beaer for them. Being able to understand what guests would require and how to provide the right product for their request is a strong method for assuring the compeGGve advantage to maintain guests visiGng constantly.
• Saving cost
Even if tea is one of the most profitable products in hotels and restaurants due to its very low cost of sales comparing to selling price, idenGfying the right measurements for every tea and how to prepare it well can highly contribute to saving cost.
• Appreciate Tea
It used to be the drink of the rich, the emperors and the wealthy but today it's available to everyone. AppreciaGng the beverage we consume everyday will help us enjoy every cup of tea consumed as well as knowing which tea to drink according to the challenges faced during the day.
T. +(973) 77 191 777 M. +(973) 36 655 737 F. +(973) 17 910 855
E. [email protected] W. www.silvertealeaf.com