www.simplicityvoip.net

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Simplicity VoIP…Making Your Transition to VoIP – Easy as 1,2,3

Philippines

Simplicity Customers

Dallas, TX

Georgia

Phoenix, AZ

Philadelphia, PA

Richmond, VA

Simplicity Na�onal Scope of Coverage

Data Centers

Simplicity VoIP, based in Richmond, VA, was founded in 2012 in response to a need for a business communications solution that offered advanced functionality and took away the inherent challenges and complexity for clients when deploying it.

Simplicity provides a five-star, custom “design-to-provisioning” process. The goal - make it easy for small - to medium-sized businesses, as well as enterprises, to embrace the power of the cloud by focusing on quality and service.

Simplicity VoIP is built on customer-centric core values. Clients are provided options for VoIP platforms, pricing and equipment acquisition. These offerings come with transparency, ensuring there are no surprises of hidden fees in monthly bills.

As a result, Simplicity VoIP’s impressive retention rate stands at 98%.

“We chose to move our business to VoIP to streamline telecommunications. The customer service Simplicity VoIP provided made

our move effortless. They continue to provide excellent support.” —RICHMOND BALLET

Why VoIP & Unified Communications Now:

Cloud-based phone systems have revolutionized the way people and businesses communicate. Business phone systems in the cloud are the logical progression of the Voice over Internet Protocol (VoIP) technology that has drastically changed what is thought of as a telephone call. A business’s telephone system no longer has to be an on-premise room full of switches and hardware. Now business communications can be purchased as a service that operates on computers located in a data center. The same network you use to transmit data and email can also be used to transmit telephone calls. Easy to use virtual solutions allow you to be in control and to leverage the latest features and capabilities.

Unified Communications (UC) takes VoIP one step further and seamlessly integrates all of your business communication services with one another drastically improving communication processes.

Why make the switch to VoIP and UC?

• Feature rich and affordable • Reduces communications, equipment and staff costs• Outstanding reliability• Increases control and security• Increases accessibility • Easy integration with CRM and business software• Increases efficiency, collaboration, and productivity• Supports remote workplace demands• Flexible configurations, greater scalability, and faster deployment• Environmentally responsible

indicate top driver for UC

62%

Our three-step process assures that your VoIP installation goes smoothly.

Our dedicated team works for you. With 125+ years of expertise, we are ready 24/7/365 to offer support.

You have options – whether it’s equipment acquisition or structuring your monthly plan – that can significantly reduce VoIP costs.

Unlike traditional carriers, we offer two distinctly different Class 5 VoIP platforms to ideally meet your communication needs.

We’re on-site to assess your infrastructure and then during the port and installation process. On-site training is provided to get you ready to use your new equipment.

Our platforms are designed for 100% uptime. Dual servers in geo-redundant data centers assure continuous service.

Feature rich options provide a full UC experience; supporting all your business needs.

Access to analytics and phone system management via user-friendly portals provide the tools to run your business, in real-time.

No surprises – taxes and fees are clearly communicated.

Why Choose Simplicity VoIP?

PROCESS

TEAM

PRICING OPTIONS

PLATFORMS

ON-SITEDELIVERY & TRAINING

GEO-REDUNDANT (NETWORK)

FEATURE RICH UNIFIED COMMUNICATIONS

PORTAL

TRANSPARENCY

Our central, Mid Atlantic location, allows us to quickly deploy service technicians to your office to support your business.

LOCAL

Simplicity VoIP Process - Easy as 1,2,3

Our team, which collectively has 125 years of telecom and technology expertise, includes world-class project managers, provisioning specialists, certified network engineers, back-office support, and more. Simplicity VoIP’s collaborative process is specifically geared towards making the transition to VoIP simple for you, in three easy steps:

1. Plan and Design. You benefit from a dedicated client services project manager who acts as your constant point of contact. This project manager kicks things off by bringing together your team, Simplicity VoIP’s sales rep and our own installation technician, and an internal provisioning team. This team is put in place to answer questions, outline priorities and confirm accuracy of the data in your workbook. Prior to this call with the assistance of your sales rep, you will supply information to complete a comprehensive welcome packet, to ensure we have the right information to customize your cloud-based business communications system. Both the customer workbook and the welcome call are integral components to our success, delivering a seamless deployment to your location.

2. On-site Preparation. Our in-house network engineers visit your location to perform a comprehensive site survey to confirm programming, bandwidth, network, and wiring infrastructure specifications. From there, we continue to provide in-depth project management, so you can feel at ease as you prepare to transition to the cloud.

3. Installation and Follow up. Our team provisions and verifies the new hosted VoIP or Unified Communications (UC) platform before programming your phones and porting your numbers — which we do on-site with a white glove process that’s meant to bring you peace of mind. After the system is up and running, on-site training for users is provided by one of our company’s trainers. Simplicity VoIP provides Tier 1 support via phone and an online portal. We also can deploy technicians to resolve more severe issues if they occur.

Products & Services:

Business Phone Systems & Unified Communications Businesses of all sizes are adopting feature-rich hosted business phone systems. These capture significant savings by minimizing on-site physical storage for hardware and IT staffing to maintain an internal network structure. Other benefits such as “anytime, anywhere” access allows users to work from different devices from any location and collaborate with team members. Virtual phone systems allow for greater scalability, faster IT deployment, environmental responsibility, and improved security.

Unified CommunicationsUnified Communications (UC) is the seamless integration of all of your business communication services. Integrated with one another significantly improves communication processes. This includes hosted business phone systems and VoIP, but it also extends to other services like video conferencing, integrated voicemail, e-mail, SMS, fax and more, which meld with VoIP to become more efficient.

Simplicity’s two Class 5 VoIP platforms offer a broad range of features and options to match the right solution to your needs.

Process and Products

of all businesses use VoIP

31%

Call Center Call center functions allow businesses who provide customer support for products and services to locate call centers anywhere in the world without the added cost of long-distance and international tolls on calls. For example, call centers can provide local numbers to callers, in the United States, that actually route to a call center in Malaysia. Cloud phone services offer many features that are essential to success including automated attendant (also known as interactive voice response, or IVR,) automated call distribution (ACD,) agent performance monitoring, and recording, advanced reporting capabilities, and integration with third-party applications wrapped in a single cost- effective package that scale upward as your company grows.

Regardless of your needs, one of our Class 5 VoIP platforms has the right combination of features to effectively manage your business.

SIP Trunking For businesses with an existing premise-based phone system, Session Initiation Protocol (SIP) trunking allows the connection of that system to an always-on broadband connection. SIP trunking allows businesses to capture the flexibility and cost savings of VoIP, as well as facilitates business continuity, disaster recovery and unlimited or metered calling plans.

SimplicityFaxSimplicityFax allows you to send, receive, save, and forward faxes from an email client, desktop, laptop, or smartphone. For a low monthly cost, the fax service can be used from any place that has an internet or wireless connection—no servers or software required. Traffic is forwarded through a high-speed, high-volume global network with total transparency to end-users. You maintain total control over administration of their accounts through a secure Web interface including user registration, coversheet/email design, billing, and delivery report options. SimplicityFax provides local or toll-free inbound numbers, or choices to route existing fax numbers. Faxes are automatically stored for 30 days for proof of delivery and backup.

Managed Services For our customers, we offer managed services for Simplicity VoIP provided routers and switches. Our experienced team monitors your bandwidth connectivity, your network’s health and performance, and alerts you if there is a network or equipment issue. Each deployment is tailored to your specific requirements and needs.

Phones & DevicesPolycom and Yealink phones are available for purchase or rent through Simplicity VoIP’s program. Our phones and devices are designed to suit all business with prices to fit any budget.

To learn more visit: www.simplicityvoip.netor contact:

50%

of US business exchange lines will soon

be SIP-based.

www.simplicityvoip.net