Simplify Hybrid IT HPE Datacenter Care

Today, Customer experiences depend on IT experiences

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Hybrid IT

Built-in data analysis & contextually aware

Beacons, sensors and geo-positioning

Ubiquitous connectivity

Reliable performance & experience

Adaptive trust security

Mobile users, apps and devices

Security & resilience built-in

Containerized, automated and orchestrated

Intelligent Edge

Your Apps & Data

Driven by agile DevOps

Flexible consumption

Always workload optimized

Ecosystem of innovation partners

Digital transformation is disrupting every industry

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Newspapers & magazines Books Music

Video Retail Travel

Wellness & healthcare Retail banking Transportation

Government Farming Buildings

Manufacturing Insurance Utilities

Legal Education Construction

Transforming IT, business, and customer experiences

Expertise to help you accelerate your Hybrid IT strategy

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Advisory Envision and define

Professional Design and implement

Operational Consume and simplify

Helping enterprises evaluate and move workloads to public and private cloud platforms

Enabling an IT experience to power your digital world

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Simplicity of operations management

Agility – day in and day out

Helping create a harmonized

environment to give you the best

IT operational experience

Challenges to operating hybrid IT

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Make it easier to operate hybrid IT

“Heavy lifting” – day to day hard work in the data center

Continual pressure to manage costs

Too much time spent on operations, not enough for innovation

Cannot compromise IT stability and reliability

Challenges to enabling disruptive innovation

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Build speed and

innovation

IT may be seen as a delay to projects, slow the business

IT and developers not collaborating

IT needs to be cost effective and align to the business

IT needs to quickly met business needs

Make it easier to operate hybrid IT – enable disruptive innovation The experience you need to help overcome the challenges

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Your HPE team Backed by HPE expertise One partner

HPE Datacenter Care

Increase IT efficiency, reliability, and performance with the right support experience

Unique, tailored support for your unique needs Experienced and trusted experts providing stability and guidance through one relationship

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Global Unique approach to build your solution from globally available services for a globally consistent quality experience

Expert Leveraging experience and best practices from more than 4,000 HPE Datacenter Care customers, 40,000 customer interactions daily

Accountable One accountable partner for your IT environment backed by a broad ecosystem of ISV and open source partners

Connected Analytics, tools, and IP to diagnose, prevent, and provide advice for operational excellence Personalized ‘My Datacenter Care’ portal

Flexible Building blocks to tailor the Datacenter Care experience to IT and business needs

Create your IT experience from standardized building blocks HPE Datacenter Care – tailored to your IT and business needs

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Services to get the most from your IT environment and operations

Assigned local account team, advanced global call experience, and choice of device support

Additional “building blocks” to drive innovation

Add optional services to give you the experience you need for your IT and

business

Multivendor: the same as HPE

Firmware and OS patch analysis

ITSM assessments

Storage rebalancing

Data privacy services

Performance and capacity analysis

Spares management

Risk identification and benchmarking

Globally available, cost-effective

+ +

Focused on the way that you operate Enabling the experience you need for your IT and business

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‒  As you operate a large, scale-out IT environment, gain scalability, expertise, and support for your operating model with Datacenter Care for Hyperscale

‒  Rely on one partner for your hybrid IT environment with Datacenter Care for Microsoft Azure

‒  Cover your entire heterogeneous IT with Datacenter Care for Multivendor

‒  Operate, and evolve your SAP HANA or SAP TDI infrastructure

‒  Optimize your use of HPE 3PAR Storage infrastructure

‒  Mobile-first user productivity and security with HPE Campus Care

Experience the benefits of HPE Datacenter Care One partner to help your business succeed through IT

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IDC – The Business Value of HPE Datacenter Care Document #US42983717 © 2017 IDC.

Remove the “Heavy lifting” 28% more efficient datacenter management operations1

Reduce costs 5 months to payback

Reduce unplanned outages 70% fewer unplanned outages

Keep the lights on 44% less time keeping the lights on

Increase ROI 398% three-year ROI

Customers speak

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“HPE Datacenter Care helps us deliver a virtually 100% service availability to major hospitals where our systems deliver patient images 24x7x365.”

—Philip Brown, Third Party Service Manager, Agfa Healthcare

“When we started to use HPE Datacenter Care everything became more efficient. We now have virtually no downtime and we still manage that same availability but with less effort from our side.”

—Horst Pertl, Chief Technology Information Officer, MTel

The Datacenter Care Experience

14 ORC, 2017.

Proactive Support Net Promoter

Score Account Support

Management

Repurchase

“For years, the SAP systems we host ran with zero unplanned downtime. HPE Datacenter Care supports us in sustaining and continually surpassing the very high service levels laid down in SLAs.” —Robert Schuhmann, Managing director, FIS-ASP GmbH

95% 88%

88%

85%

My Datacenter Care – a personalized experience Unlocking all the benefits of Datacenter Care

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Your portal for a simplified and personal experience –  View and manage: support agreements and cases –  Stay in control and manage your IT –  Receive critical alerts –  Stay up to date with news and information https://support.hpe.com/hpesc/home/datacentercare

Customers tell us: “This site is much easier to navigate.” “I’m excited to access asset information and my account support plan.” “The ability to filter Alerts and Security bulletins is a plus!”

Simplifying your IT experience Partners for your IT and business success

16 For more information, please visit hpe.com/services/datacentercare, or contact your HPE sales rep or authorized channel partner

Find challenges before they happen

Monitor and help operate your infrastructure globally

Provide accountability across your multivendor environment

Increase the speed of IT and accelerate new technology adoption

Proactive

Expertise

Personal

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3,000,000+ 99.8% 20,000+ 11,000+

Your guide for a smooth journey Delivering experience and scale from HPE Pointnext

Projects in 2016 Satisfied engagements

Experts Service events

Thank you Contact information