singapore environment institute · renowned speakers who catalyse environmental thought leadership...

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SUSTAINABLE DEVELOPMENT ENERGY MANAGEMENT URBAN ENVIRONMENTAL MANAGEMENT SUSTAINABILITY TRAINING KNOWLEDGE CENTRE PROMOTE ENVIRONMENT HUB INNOVATIVE SOLUTIONS THOUGHT LEADERSHIP ENVIRONMENTAL MANAGEMENT TECHNICAL EXPERTISE BEST PRACTICES COLLABORATIONS WORKSHOPS SEMINARS PROGRAMMES TECHNICAL SKILLSETS GREEN TECHNOLOGIES SOLID WASTE MANAGEMENT FUTURE READY GAMIFICATION LEARNING KNOWLEDGE MANAGEMENT LEARNING TECHNOLOGIES OPERATIONAL EXCELLENCE EXPERIENTIAL LEARNING PARTNERSHIPS MOBILE APPS E-LEARNING MOBILE LEARNING ENVIRONMENTAL LICENSING JOINT CERTIFICATIONS SUSTAINABLE DEVELOPMENT ENERGY MANAGEMENT URBAN ENVIRONMENTAL MANAGEMENT SUSTAINABILITY TRAINING KNOWLEDGE CENTRE PROMOTE ENVIRONMENT HUB INNOVATIVE SOLUTIONS THOUGHT LEADERSHIP ENVIRONMENTAL MANAGEMENT TECHNICAL EXPERTISE BEST PRACTICES COLLABORATIONS WORKSHOPS SEMINARS PROGRAMMES TECHNICAL SKILLSETS GREEN TECHNOLOGIES SOLID WASTE MANAGEMENT FUTURE READY GAMIFICATION LEARNING KNOWLEDGE MANAGEMENT LEARNING TECHNOLOGIES OPERATIONAL EXCELLENCE EXPERIENTIAL LEARNING PARTNERSHIPS MOBILE APPS E-LEARNING MOBILE LEARNING ENVIRONMENTAL LICENSING JOINT CERTIFICATIONS SUSTAINABLE DEVELOPMENT ENERGY MANAGEMENT URBAN ENVIRONMENTAL MANAGEMENT SUSTAINABILITY TRAINING KNOWLEDGE CENTRE PROMOTE ENVIRONMENT HUB INNOVATIVE SOLUTIONS THOUGHT LEADERSHIP ENVIRONMENTAL MANAGEMENT TECHNICAL EXPERTISE BEST PRACTICES COLLABORATIONS WORKSHOPS SEMINARS PROGRAMMES TECHNICAL SKILLSETS GREEN TECHNOLOGIES SOLID WASTE MANAGEMENT FUTURE READY GAMIFICATION LEARNING KNOWLEDGE MANAGEMENT LEARNING TECHNOLOGIES OPERATIONAL EXCELLENCE EXPERIENTIAL LEARNING PARTNERSHIPS MOBILE APPS E-LEARNING MOBILE LEARNING ENVIRONMENTAL LICENSING JOINT CERTIFICATIONS SUSTAINABLE DEVELOPMENT ENERGY MANAGEMENT URBAN ENVIRONMENTAL MANAGEMENT SUSTAINABILITY TRAINING KNOWLEDGE CENTRE PROMOTE ENVIRONMENT HUB INNOVATIVE SOLUTIONS THOUGHT LEADERSHIP ENVIRONMENTAL MANAGEMENT TECHNICAL EXPERTISE BEST PRACTICES COLLABORATIONS WORKSHOPS SEMINARS PROGRAMMES TECHNICAL SKILLSETS GREEN TECHNOLOGIES SOLID WASTE MANAGEMENT FUTURE READY GAMIFICATION LEARNING KNOWLEDGE MANAGEMENT LEARNING TECHNOLOGIES OPERATIONAL EXCELLENCE EXPERIENTIAL LEARNING PARTNERSHIPS MOBILE APPS E-LEARNING MOBILE LEARNING ENVIRONMENTAL LICENSING JOINT CERTIFICATIONS SUSTAINABLE DEVELOPMENT ENERGY MANAGEMENT URBAN ENVIRONMENTAL MANAGEMENT SUSTAINABILITY TRAINING KNOWLEDGE CENTRE PROMOTE ENVIRONMENT HUB INNOVATIVE SOLUTIONS THOUGHT LEADERSHIP ENVIRONMENTAL MANAGEMENT TECHNICAL EXPERTISE BEST PRACTICES COLLABORATIONS WORKSHOPS SEMINARS PROGRAMMES TECHNICAL SKILLSETS GREEN TECHNOLOGIES SOLID WASTE MANAGEMENT FUTURE READY GAMIFICATION LEARNING KNOWLEDGE MANAGEMENT LEARNING TECHNOLOGIES OPERATIONAL EXCELLENCE EXPERIENTIAL LEARNING PARTNERSHIPS MOBILE APPS E-LEARNING MOBILE LEARNING ENVIRONMENTAL LICENSING JOINT CERTIFICATIONS SUSTAINABLE DEVELOPMENT ENERGY MANAGEMENT URBAN ENVIRONMENTAL MANAGEMENT SUSTAINABILITY TRAINING KNOWLEDGE CENTRE PROMOTE ENVIRONMENT HUB INNOVATIVE SOLUTIONS THOUGHT LEADERSHIP ENVIRONMENTAL MANAGEMENT TECHNICAL EXPERTISE BEST PRACTICES COLLABORATIONS WORKSHOPS SEMINARS PROGRAMMES TECHNICAL SKILLSETS GREEN TECHNOLOGIES SOLID WASTE MANAGEMENT FUTURE READY GAMIFICATION LEARNING KNOWLEDGE MANAGEMENT LEARNING TECHNOLOGIES OPERATIONAL EXCELLENCE EXPERIENTIAL LEARNING PARTNERSHIPS MOBILE APPS E-LEARNING MOBILE LEARNING ENVIRONMENTAL LICENSING JOINT CERTIFICATIONS SUSTAINABLE DEVELOPMENT ENERGY MANAGEMENT URBAN ENVIRONMENTAL MANAGEMENT SUSTAINABILITY TRAINING KNOWLEDGE CENTRE PROMOTE ENVIRONMENT HUB INNOVATIVE SOLUTIONS THOUGHT LEADERSHIP ENVIRONMENTAL MANAGEMENT TECHNICAL EXPERTISE BEST PRACTICES COLLABORATIONS WORKSHOPS SEMINARS PROGRAMMES TECHNICAL SKILLSETS GREEN TECHNOLOGIES SOLID WASTE MANAGEMENT FUTURE READY GAMIFICATION LEARNING KNOWLEDGE MANAGEMENT LEARNING TECHNOLOGIES OPERATIONAL EXCELLENCE EXPERIENTIAL LEARNING PARTNERSHIPS MOBILE APPS E-LEARNING MOBILE LEARNING ENVIRONMENTAL LICENSING JOINT CERTIFICATIONS SUSTAINABLE DEVELOPMENT ENERGY MANAGEMENT URBAN ENVIRONMENTAL MANAGEMENT SUSTAINABILITY TRAINING KNOWLEDGE CENTRE PROMOTE ENVIRONMENT HUB INNOVATIVE SOLUTIONS THOUGHT LEADERSHIP ENVIRONMENTAL MANAGEMENT TECHNICAL EXPERTISE BEST PRACTICES COLLABORATIONS WORKSHOPS SEMINARS PROGRAMMES TECHNICAL SKILLSETS GREEN TECHNOLOGIES SOLID WASTE MANAGEMENT FUTURE READY GAMIFICATION LEARNING KNOWLEDGE MANAGEMENT LEARNING TECHNOLOGIES OPERATIONAL EXCELLENCE EXPERIENTIAL LEARNING PARTNERSHIPS MOBILE APPS E-LEARNING MOBILE LEARNING ENVIRONMENTAL LICENSING JOINT CERTIFICATIONS SUSTAINABLE DEVELOPMENT TRAINING KNOWLEDGE CENTRE ENVIRONMENTAL MANAGEMENT TECHNICAL EXPERTISE BEST PRACTICES COLLABORATIONS WORKSHOPS SEMINARS PROGRAMMES TECHNICAL SKILLSETS GREEN TECHNOLOGIES SOLID WASTE MANAGEMENT FUTURE READY GAMIFICATION LEARNING KNOWLEDGE MANAGEMENT LEARNING ENVIRONMENTAL LEARNING & KNOWLEDGE FY2015 SINGAPORE ENVIRONMENT INSTITUTE

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Page 1: SINGAPORE ENVIRONMENT INSTITUTE · renowned speakers who catalyse environmental thought leadership and foster communities of best practices. SEI’s collaborations with, and strong

SUSTAINABLE DEVELOPMENT ENERGY MANAGEMENT URBAN ENVIRONMENTAL MANAGEMENT SUSTAINABILITY TRAINING KNOWLEDGE CENTRE PROMOTE ENVIRONMENT HUB INNOVATIVE SOLUTIONS THOUGHT LEADERSHIP ENVIRONMENTAL MANAGEMENT TECHNICAL EXPERTISE BEST PRACTICES COLLABORATIONS WORKSHOPS SEMINARS PROGRAMMES TECHNICAL SKILLSETS GREEN TECHNOLOGIES SOLID WASTE MANAGEMENT FUTURE READY GAMIFICATION LEARNING KNOWLEDGE MANAGEMENT LEARNING TECHNOLOGIES OPERATIONAL EXCELLENCE EXPERIENTIAL LEARNING PARTNERSHIPS MOBILE APPS E-LEARNING MOBILE LEARNING ENVIRONMENTAL LICENSING JOINT CERTIFICATIONS SUSTAINABLE DEVELOPMENT ENERGY MANAGEMENT URBAN ENVIRONMENTAL MANAGEMENT SUSTAINABILITY TRAINING KNOWLEDGE CENTRE PROMOTE ENVIRONMENT HUB INNOVATIVE SOLUTIONS THOUGHT LEADERSHIP ENVIRONMENTAL MANAGEMENT TECHNICAL EXPERTISE BEST PRACTICES COLLABORATIONS WORKSHOPS SEMINARS PROGRAMMES TECHNICAL SKILLSETS GREEN TECHNOLOGIES SOLID WASTE MANAGEMENT FUTURE READY GAMIFICATION LEARNING KNOWLEDGE MANAGEMENT LEARNING TECHNOLOGIES OPERATIONAL EXCELLENCE EXPERIENTIAL LEARNING PARTNERSHIPS MOBILE APPS E-LEARNING MOBILE LEARNING ENVIRONMENTAL LICENSING JOINT CERTIFICATIONS SUSTAINABLE DEVELOPMENT ENERGY MANAGEMENT URBAN ENVIRONMENTAL MANAGEMENT SUSTAINABILITY TRAINING KNOWLEDGE CENTRE PROMOTE ENVIRONMENT HUB INNOVATIVE SOLUTIONS THOUGHT LEADERSHIP ENVIRONMENTAL MANAGEMENT TECHNICAL EXPERTISE BEST PRACTICES COLLABORATIONS WORKSHOPS SEMINARS PROGRAMMES TECHNICAL SKILLSETS GREEN TECHNOLOGIES SOLID WASTE MANAGEMENT FUTURE READY GAMIFICATION LEARNING KNOWLEDGE MANAGEMENT LEARNING TECHNOLOGIES OPERATIONAL EXCELLENCE EXPERIENTIAL LEARNING PARTNERSHIPS MOBILE APPS E-LEARNING MOBILE LEARNING ENVIRONMENTAL LICENSING JOINT CERTIFICATIONS SUSTAINABLE DEVELOPMENT ENERGY MANAGEMENT URBAN ENVIRONMENTAL MANAGEMENT SUSTAINABILITY TRAINING KNOWLEDGE CENTRE PROMOTE ENVIRONMENT HUB INNOVATIVE SOLUTIONS THOUGHT LEADERSHIP ENVIRONMENTAL MANAGEMENT TECHNICAL EXPERTISE BEST PRACTICES COLLABORATIONS WORKSHOPS SEMINARS PROGRAMMES TECHNICAL SKILLSETS GREEN TECHNOLOGIES SOLID WASTE MANAGEMENT FUTURE READY GAMIFICATION LEARNING KNOWLEDGE MANAGEMENT LEARNING TECHNOLOGIES OPERATIONAL EXCELLENCE EXPERIENTIAL LEARNING PARTNERSHIPS MOBILE APPS E-LEARNING MOBILE LEARNING ENVIRONMENTAL LICENSING JOINT CERTIFICATIONS SUSTAINABLE DEVELOPMENT ENERGY MANAGEMENT URBAN ENVIRONMENTAL MANAGEMENT SUSTAINABILITY TRAINING KNOWLEDGE CENTRE PROMOTE ENVIRONMENT HUB INNOVATIVE SOLUTIONS THOUGHT LEADERSHIP ENVIRONMENTAL MANAGEMENT TECHNICAL EXPERTISE BEST PRACTICES COLLABORATIONS WORKSHOPS SEMINARS PROGRAMMES TECHNICAL SKILLSETS GREEN TECHNOLOGIES SOLID WASTE MANAGEMENT FUTURE READY GAMIFICATION LEARNING KNOWLEDGE MANAGEMENT LEARNING TECHNOLOGIES OPERATIONAL EXCELLENCE EXPERIENTIAL LEARNING PARTNERSHIPS MOBILE APPS E-LEARNING MOBILE LEARNING ENVIRONMENTAL LICENSING JOINT CERTIFICATIONS SUSTAINABLE DEVELOPMENT ENERGY MANAGEMENT URBAN ENVIRONMENTAL MANAGEMENT SUSTAINABILITY TRAINING KNOWLEDGE CENTRE PROMOTE ENVIRONMENT HUB INNOVATIVE SOLUTIONS THOUGHT LEADERSHIP ENVIRONMENTAL MANAGEMENT TECHNICAL EXPERTISE BEST PRACTICES COLLABORATIONS WORKSHOPS SEMINARS PROGRAMMES TECHNICAL SKILLSETS GREEN TECHNOLOGIES SOLID WASTE MANAGEMENT FUTURE READY GAMIFICATION LEARNING KNOWLEDGE MANAGEMENT LEARNING TECHNOLOGIES OPERATIONAL EXCELLENCE EXPERIENTIAL LEARNING PARTNERSHIPS MOBILE APPS E-LEARNING MOBILE LEARNING ENVIRONMENTAL LICENSING JOINT CERTIFICATIONS SUSTAINABLE DEVELOPMENT ENERGY MANAGEMENT URBAN ENVIRONMENTAL MANAGEMENT SUSTAINABILITY TRAINING KNOWLEDGE CENTRE PROMOTE ENVIRONMENT HUB INNOVATIVE SOLUTIONS THOUGHT LEADERSHIP ENVIRONMENTAL MANAGEMENT TECHNICAL EXPERTISE BEST PRACTICES COLLABORATIONS WORKSHOPS SEMINARS PROGRAMMES TECHNICAL SKILLSETS GREEN TECHNOLOGIES SOLID WASTE MANAGEMENT FUTURE READY GAMIFICATION LEARNING KNOWLEDGE MANAGEMENT LEARNING TECHNOLOGIES OPERATIONAL EXCELLENCE EXPERIENTIAL LEARNING PARTNERSHIPS MOBILE APPS E-LEARNING MOBILE LEARNING ENVIRONMENTAL LICENSING JOINT CERTIFICATIONS SUSTAINABLE DEVELOPMENT ENERGY MANAGEMENT URBAN ENVIRONMENTAL MANAGEMENT SUSTAINABILITY TRAINING KNOWLEDGE CENTRE PROMOTE ENVIRONMENT HUB INNOVATIVE SOLUTIONS THOUGHT LEADERSHIP ENVIRONMENTAL MANAGEMENT TECHNICAL EXPERTISE BEST PRACTICES COLLABORATIONS WORKSHOPS SEMINARS PROGRAMMES TECHNICAL SKILLSETS GREEN TECHNOLOGIES SOLID WASTE MANAGEMENT FUTURE READY GAMIFICATION LEARNING KNOWLEDGE MANAGEMENT LEARNING TECHNOLOGIES OPERATIONAL EXCELLENCE EXPERIENTIAL LEARNING PARTNERSHIPS MOBILE APPS E-LEARNING MOBILE LEARNING ENVIRONMENTAL LICENSING JOINT CERTIFICATIONS SUSTAINABLE DEVELOPMENT ENERGY MANAGEMENT URBAN ENVIRONMENTAL MANAGEMENT SUSTAINABILITY TRAINING KNOWLEDGE CENTRE PROMOTE ENVIRONMENT HUB INNOVATIVE SOLUTIONS THOUGHT LEADERSHIP ENVIRONMENTAL MANAGEMENT TECHNICAL EXPERTISE BEST PRACTICES COLLABORATIONS WORKSHOPS SEMINARS PROGRAMMES TECHNICAL SKILLSETS GREEN TECHNOLOGIES SOLID WASTE MANAGEMENT FUTURE READY GAMIFICATION LEARNING KNOWLEDGE MANAGEMENT LEARNING

ENVIRONMENTAL LEARNING & KNOWLEDGE FY2015

SINGAPORE ENVIRONMENT INSTITUTE

Page 2: SINGAPORE ENVIRONMENT INSTITUTE · renowned speakers who catalyse environmental thought leadership and foster communities of best practices. SEI’s collaborations with, and strong

SEI Performance for Financial Year 2015

Number of courses Number of participants

Number of training man-hours

Legend: In-House Programmes Industry Programmes International Programmes

Customer Satisfaction Index

Total

152

Total

59,950

% of enquiries responded to within 3 working days 99%

Total

85% (Average)

Total

4,220

716417

29,35120,41510,184

1,6212,243

356

83% 83% 90%

Page 3: SINGAPORE ENVIRONMENT INSTITUTE · renowned speakers who catalyse environmental thought leadership and foster communities of best practices. SEI’s collaborations with, and strong

SEI’s Yearbook is printed on FSC paperRead more about SEI in NEA’s Annual Report FY2015 which can be found on www.nea.gov.sg

1 Kay Siang Road, #08-01, #09-01/02, Singapore 2489221800-CALL-NEA (1800-2255-632) [email protected] www.nea.gov.sg/sei

Contents

SEI Performance for FY2015 1

Director’s Foreword 3

NEA Strategy Map 5

About SEI & Key Roles 6

SEI Milestones from FY12 to FY15 7

Strategic Thrust #1 - Creating Impactful Change through Policy, Infrastructure & Operations 9

Strategic Thrust #2 - Strengthening Technological and Research Capabilities 11

Strategic Thrust #3 - Fostering Purposeful Relationships with External Stakeholders 14

Strategic Thrust #4 - Building a Collaborative & Resource-Effective Organisation 20

Strategic Thrust #5 - Nurturing a Pipeline of Experts and Leaders 22

Course Listing 28

Team SEI 30

Page 4: SINGAPORE ENVIRONMENT INSTITUTE · renowned speakers who catalyse environmental thought leadership and foster communities of best practices. SEI’s collaborations with, and strong

Director’s Foreword

DIRECTOR’S FOREWORD3

Page 5: SINGAPORE ENVIRONMENT INSTITUTE · renowned speakers who catalyse environmental thought leadership and foster communities of best practices. SEI’s collaborations with, and strong

learning modules anytime, anywhere. This transformative shift has expanded SEI’s training focus, from traditional instructor-led learning to workplace-based learning that goes beyond the classroom. Indeed, the coming year will see SEI step up the pace of adoption of learning technologies to bring on another dimension in interactive learning. Once again, we wish to thank our partners in industry, academia and government. In the last 13 years, we have enjoyed much fruitful collaborations that have benefited the environmental learning scene in Singapore and helped catalyse environmental thought leadership. We are grateful for the trust that our partners have in us, and look forward to deepening our collaborations in fresh and exciting areas.

Ong Eng KianDirectorSingapore Environment Institute

[email protected]

With Singapore’s economic transformation and ageing workforce, organisations are continuously refining their strategic foci to stay relevant and resilient in today’s dynamic operating environment. SEI is no exception as we help to build a future-ready NEA. Increasingly, with new entrants into the NEA workforce and structural operational changes, we need to ensure that officers are well-equipped, agile and adaptable to the challenges in engaging a better educated and demanding populace. SEI has kept in view NEA’s five strategic thrusts in FY2015 to support its mission critical role and vision in building a liveable and sustainable Singapore. We have concluded our benchmarking and business process re-engineering exercises to build a resource-effective organisation and have aligned our training foci, programmes and processes to support impactful changes, both at the operational and corporate levels. SEI has leveraged technologies such as e-learning, mobile app and gamification to redefine learning in NEA. We have fostered purposeful relationships with external stakeholders, both locally and internationally, to bring about deep synergies in environmental training and curricula development, so as to attain the best learning outcomes. This includes the formulation of a suite of technical and

environmental leadership programmes to nurture a pipeline of experts and leaders. We are glad that in FY2015, SEI put together 152 programmes for 4,220 in-house, industry and international participants amounting to 59,950 training man-hours. It would not have been possible to go it alone in achieving our past successes. We believe that no one organisation has the full knowledge and resources to address environmental learning gaps unilaterally. This is in line with the NEA-wide clarion call to deepen collaborations, both externally and internally (with other NEA departments). In FY2016, SEI’s pursuit of better training delivery outcomes will see us re-examine our underlying assumptions, explore fresh and alternative ways of doing things, and embrace the iterative process in our innovative initiatives. In fact, there has already been a paradigm shift in SEI’s training philosophy, from instructor-led training to self-directed learning. Complementing this shift is our introduction of learning technologies such as mobile and multimedia learning, to propel self-paced learning and learning-on-the-go. Using their mobile devices, NEA ground officers can soon equip themselves with environmental knowledge via interactive bite-size

DIRECTOR’S FOREWORD 4

Page 6: SINGAPORE ENVIRONMENT INSTITUTE · renowned speakers who catalyse environmental thought leadership and foster communities of best practices. SEI’s collaborations with, and strong

NEA Strategy Map

Vision: A Clean Environment, Towards a Liveable and Sustainable Singapore

High Public Health Standards

Vibrant Hawker Centres &

Hawker Trade

Safe, Healthy & Conducive

Living Environment

Resource Efficient &Sustainable Singapore

Timely & Reliable Weather Information & Hazard Preparedness

Operations & Service Delivery

Regulations & Processes

Capabilities People Corporate

Enabled by a High Performance NEA

Private People Public International

To Ensure a Clean and Sustainable Environment for Singapore

Together with our Partners and the Community

NEA STRATEGY MAP 5

Page 7: SINGAPORE ENVIRONMENT INSTITUTE · renowned speakers who catalyse environmental thought leadership and foster communities of best practices. SEI’s collaborations with, and strong

About SEI

SEI Key Roles

Advancing Knowledge in Environmental Sustainability

Singapore Environment Institute (SEI) is the training and knowledge division of the National Environment Agency (NEA). The institute distils and documents organisational and expert knowledge, as well as knowledge from other relevant sources, for transfer to the next

generation of officers. This is done through its technical and environmental leadership training programmes and knowledge sharing portal. In alignment with NEA’s strategy map for 2016 to 2018 as outlined on page 5, SEI has adopted varied learning approaches and technologies to spur the development and up-skilling of the local environmental industry’s manpower capabilities, thereby adding value to

Singapore’s environmental management capabilities. SEI’s public lectures feature renowned speakers who catalyse environmental thought leadership and foster communities of best practices. SEI’s collaborations with, and strong support from industry, academic and government organisations, are instrumental to its goal of ‘Advancing Knowledge in Environmental Sustainability’.

NEA’s Technical Knowledge

Build capabilities through distillation, documentation and sharing of NEA’s technical knowledge

NEA’s Technical Competencies

Develop NEA staff through building of technical and environmental leadership competencies

Industry Capabilities

Develop and up-skill the environmental industry’s manpower capabilities

Environmental Mindshare

Catalyse environmental thought leadership and broaden mindshare for NEA

ABOUT SEI 6

Page 8: SINGAPORE ENVIRONMENT INSTITUTE · renowned speakers who catalyse environmental thought leadership and foster communities of best practices. SEI’s collaborations with, and strong

1 to 4 Jul Inaugural CleanEnviro Summit Singapore (CESS) with SEI-organised plenary sessions; Production of ‘CleanEnviro Solutions’ publication

Aug 2012 to Jul 2014Certain NEA licenced-courses obtain mutual accreditation and consolidation with WDA’s Specialist Diploma in Occupational Hygiene

26 SepInaugural NUS Bachelor of Environmental Studies lecture series

26 to 30 NovLaunch of the refreshed NEA Executive Training (NEXT) Milestone Programme

2 MayRelocate to Eco-Refurbished Kay Siang Campus

21 MayNEA’s Milestone Programme for Executives debuts the iPad as a learning tool

29 May‘In Conversation with Environment Pioneers’ lecture series co-organised with Centre for Liveable Cities

29 JunLaunch of NEA’s 10th Anniversary Book ‘Our Environment: Safeguard, Nurture, Cherish’

4 to 18 AprLaunch of Leaders in Environmental Action Programme (LEAP) to nurture NEA leaders

10 MayLaunch of the joint CLC-NEA Urban Systems Studies (USS) booklet ‘Sustainable Environment: Balancing Growth with the Environment’

11 JulNew Trainer Development and Engagement Framework for NEA trainers

SEI’s first game show ‘You think you know NEA?’ at NEA’s Innovation and Learning Fiesta 2013

20 JulENVISION technical magazine wins three international publication awards

28 OctLaunch of Asia Environment Lecture (AEL) series

4 to 6 FebSEI Train-the-Trainer workshop forNEA trainers

27 FebLaunch of Distinguished Guest Lecture (DGL) series

28 FebNew Knowledge Mapping and Information Management project to boost productivity

1 AprLaunch of NEA Knowledge Documentation (NKD) initiative to distil organisational knowledge

4 Apr Launch of EMPOWER Technical Knowledge Sharing Portal

7 to 11 Apr First gamification‘NEAer to Paradise’at NEXT Programme

Apr to AugFirst batch of NEA module developers sent for WSQ Advanced Certificate in Training and Assessment (ACTA)

14 to 16 MayNew ‘Evidence and Investigation of Serious and Complex Environmental Offences’ course for NEA officers

1 JunBeginning of interviews under the ‘Expert Knowledge Retention’ initiative to distil individual expert knowledge

3 JunMOU with ISWA (International Solid Waste Association) and WMRAS (Waste Management and Recycling Association of Singapore) to develop waste management training programmes

FY2014FY2012 FY2013

SEI Milestones from FY2012 to FY2015

SEI MILESTONES FROM FY12 TO FY157

Page 9: SINGAPORE ENVIRONMENT INSTITUTE · renowned speakers who catalyse environmental thought leadership and foster communities of best practices. SEI’s collaborations with, and strong

5 to 7 Jun Inaugural ISWA-NEA-WMRAS Waste-to-Energy seminar

12 JulRenewal of MOU with Singapore Polytechnic to conduct the Environmental Control Officers’ joint-certification course till July 2017

6 to 10 OctSingapore delegation visits Japan to study advanced waste management technologies for cities

2 to 13 MarLeaders in Environmental Action Programme (LEAP) capstone projects introduces NEA department sponsors and mentors

6 MarInstitutional benchmarking and business process re-engineering exercises commence

3 AugNew Analytics in Government Speaker Series (AGSS) co-organised with NEA’s Systems Integration Department

13 AugSEI showcases self-paced e-learning at NEA’s Innovation and Learning Fiesta 2015

13 AugCEO (NEA) formally introduces to staff the ‘Technical Knowledge Retention (TKR) Programme’ to retain NEA’s key domain knowledge

Sep to NovEMPOWER enhances content diversity including hosting NEA-published research papers and old environmental protection annual reports dating back to the 1970s

14 to 18 SepInaugural programme ‘Health and Climate: Realising the Promise of Co-Benefits’ for senior government officials co-organised with the US Department of State

15 JanCommissioning of SEI’s new Training Management System (TMS) to streamline operations

15 JanEMPOWER upgrades with improved metadata tagging and navigation to increase search accuracy

1 to 17 MarPiloting of ‘Bukit Kampong’ case-based policygame in LEAP

8 MarLaunch of the new course ‘Training on USEPA Stack Emission Sampling Methods’ for NEA Officers

8 to 9 OctPumps optimisation workshop co-organised with NEA’s Energy Efficiency and Conservation Department

NovDevelopment of SEI’s first mobile app for the PEEL (Programme for Environmental Experiential Learning) Clean Land Trail.

1 JanRenewal of MOU with the Institute of Technical Education to conduct pest management joint-certification courses till March 2019.

FY2015

SEI MILESTONES FROM FY12 TO FY15 8

Page 10: SINGAPORE ENVIRONMENT INSTITUTE · renowned speakers who catalyse environmental thought leadership and foster communities of best practices. SEI’s collaborations with, and strong

Creating Impactful Change through Policy, Infrastructure & Operations

SEI plays a strategic role in building the capabilities of NEA officers to become future ready. We constantly keep abreast of our dynamic operating environment as we seek to transform learning within NEA through active engagement with our learning partners.

Paradigm Shift from Instructor-led Training to Self-Directed & Workplace-Based Learning

SEI scans for new andragogical approaches and best practices that will enable us to refine our learning foci, architecture, policies and schemes. This has seen us embarking on institutional benchmarking exercises where we had discussions, comparative sharing of training practices, as well as data and information exchanges with other public sector training academies.

Besides looking at institutional best practices at the local level, we also tapped on our network of international public sector agencies and partner organisations to inform our best practices adoptions. Such engagements have led SEI to effectively harness our capabilities in programme analytics, predictive training trending, demand planning, and training policy formulation.

QUIZ

REPORTS

NEA officers can experience learning-on-the-go with bite-size learning modules anytime, anywhere.

STRATEGIC THRUST #19

Page 11: SINGAPORE ENVIRONMENT INSTITUTE · renowned speakers who catalyse environmental thought leadership and foster communities of best practices. SEI’s collaborations with, and strong

Self-directed Learning Workplace-based Learning

Instructor-led Learning

One of the key transformative outcomes from the benchmarking exercises was a paradigm shift in SEI’s training approach, which has brought learning beyond the classroom environment. It is a departure from the traditional, structured instructor-led training towards a pragmatic, learning-at-the-workplace modality. Such a refreshing approach has been well-received by ground officers as knowledge and skills learning are brought closer to ground realities. This has in turn enabled a higher degree of situational and experiential learning to take place.

Together with the shift in focus towards workplace-based learning, SEI training programmes have taken on a new dimension. The adoption of various learning technologies have catalysed new learning modalities such as JIT (just-in-time) e-learning, gamification as well as case-based multimedia learning (see pages 11 to 13 for details). Indeed, the resultant learning outcomes have contributed towards the development of a more productive, effective and efficient NEA officer.

BEFORE

AFTER

STRATEGIC THRUST #1 10

Page 12: SINGAPORE ENVIRONMENT INSTITUTE · renowned speakers who catalyse environmental thought leadership and foster communities of best practices. SEI’s collaborations with, and strong

SEI leverages on learning technologies to catalyse learning transformation in NEA. The adoption of mobile learning, e-learning, gamification and mobile apps inject fresh impetus and dynamism into our programmes, increasing their relevance and effectiveness.

Strengthening Technological and Research Capabilities

Gamification Enhancements to‘NEAer to Paradise v2.0’

Gamification is a proven method to boost learning, by having learners play competitive games centred around subject content. Technology has become an enabler to effectively transfer and

By playing the game, participants’ Levels One and Two cognitive learning under Bloom’s Taxonomy are boosted in the areas of knowledge and comprehension of subject content. In FY2015, ‘NEAer to Paradise v2.0’ was deployed in SEI’s NEA Executive Training (NEXT) Programme. It helped participants recap and encapsulate the many lessons taught over the five-day course. “I have learnt much by playing this creative and innovative game created by SEI. Besides knowledge, good strategy and teamwork are essential to winning. Kudos to SEI, it was definitely fun learning through play,” remarked Senior Executive from the Hawkers Centre Division Zen Koh. Played at the end of the NEXT Programme, ‘NEAer to Paradise v2.0’ helps

encapsulate participants’ knowledge and comprehension of subject content in an informal and fun way.

reinforce learning. In version two of the digital board game ‘NEAer to Paradise v2.0’, SEI has enhanced it with automation features allowing:

• Easier game deployment via the intranet for a wider reach of learners

• Easier creation, management and deployment of question banks

• Smaller headcount needed to administer the game, allowing SEI to do more with less

STRATEGIC THRUST #211

Page 13: SINGAPORE ENVIRONMENT INSTITUTE · renowned speakers who catalyse environmental thought leadership and foster communities of best practices. SEI’s collaborations with, and strong

E-Learning for Abridged Version of SEI’s Foundation Programme

Mobile & E-Learning Technology Enablers

Moving forward, SEI intends to expand its technology adoption with the use of mobile technology, to bring an added dimension to e-learning. Accessible on NEA officers’ personal mobile devices, SEI will commence its e-learning initiative with two of its core Foundation Modules. E-learning technology incorporates narrations, videos and interactive quizzes to make learning fun. Its course management system ensures smooth trainer-learner interface, allowing progress tracking and content deployment to targeted individuals. E-learning will result in shorter classroom contact hours, thereby allowing officers more time on the ground. Classroom time will instead focus on role plays, discussions and e-learning recaps to up the ante in training delivery and learning quality.

Module 10: Climate Change and Energy Efficiency

Module 11:3P Partnership & Community Engagement

Module 7:Water and Indoor Environment Quality

Module 9: After Death Services in Singapore

Module 8: Pollution Control Management

Module 4: Management of Hawker Centres and Wet Markets

Module 6:Waste Management in Singapore

Module 5: Cleanliness and Sanitation

Module 1: Environmental Laws, Enforcement and Procedures

Module 3: Food Hygiene & Safety

Module 2: Vector Control

E-Leaning Content in Foundation Module 2 on Vector Control

STRATEGIC THRUST #2 12

Page 14: SINGAPORE ENVIRONMENT INSTITUTE · renowned speakers who catalyse environmental thought leadership and foster communities of best practices. SEI’s collaborations with, and strong

Semakau Landfill

Incineration Plant

TrigenerationPlant

Bishan -Ang Mo Kio

Park

NEWater Visitor Centre

newater

Concrete & Wood Recycling

VehicleInspection Centre

Marina Barrage

Climate ChangeExhibition

CRISP SatelliteMonitoring

Air MonitoringStation

Hawker Centre

MosquitoLaboratory

URA City Gallery

PneumaticWasteCollection

Household WasteSorting Facility

Zero EnergyBuilding

Mobile App Enhances the PEEL Trail Experience

To enhance SEI’s out-of-the-classroom learning programme, we are developing a mobile app for our popular Programme for Environmental Experiential Learning (PEEL) Clean Land Trail. This programme advocates learning-on-the-go, taking participants to offshore Semakau Landfill, an incineration plant, and a facility using the pneumatic waste disposal system for behind-the-scenes site visits. The PEEL Trail mobile app will be chock full of bite-size information, enabling participants to find out more about the sites, their operations and general environmental management in Singapore. They will also get to try their hand at interactive in-app games and quizzes. SEI intends to expand the app’s content to cover all six PEEL Trails in the near future.

Mobile app for the PEEL Clean Land Trail.

SEI plans to expand the mobile app’s content to all six PEEL Trails covering site visits to environmental facilities around Singapore.

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Fostering Purposeful Relationships with External Stakeholders

Environmental Control Officers’ CourseOrganisers: SEI and Singapore PolytechnicFrequency: 12 runsTrained: 305 participantsTrained since 2011: >2,700 participants in 69 runs

Joint ITE-NEA Certificate in Pest Control Organisers: SEI and ITEFrequency: 6 runsTrained: 239 participantsTrained since 2010: >1,300 participantsin 36 runs

Swimming Pool Maintenance and Operation Course for Pool OperatorsOrganisers: SEI and ITEFrequency: 3 runsTrained: 53 participantsTrained since 2007: >750 participants including 500 ITE students

Joint BCA-NEA-PUB Course on Management of Water and Environmental ServicesOrganisers: SEI, Building and Construction Authority (BCA) and PUBFrequency: 2 runsTrained: 29 participantsTrained since 2013: nearly 200 participants in 7 runs

Joint Certification Programmes in Environmental Public Health

SEI conducts joint environmental certification programmes with academic institutes, in particular licence-based courses, to meet

NEA’s licensing requirements. These courses in environmental public health help build a strong ecosystem of organisations able to advance Singapore’s sustainability position. In FY2015, SEI rolled out these joint certification programmes:

Joint ITE-NEA Certificate in Pest ManagementOrganisers: SEI and Institute of Technical Education (ITE)Frequency: 9 runsTrained: 357 participantsTrained since 2010: >1,800 participants in 48 runs

Since SEI’s inception in 2003, we have actively established partnerships and cultivated relationships with external stakeholders to expand our learning network. This enables SEI to tap into our partners’ resources such as trainers, facilities, systems and manpower, while having control over subject relevance, curriculum and certification standards. Such collaborations multiply our effectiveness manifold, in the development and up-skilling of the environmental industry’s manpower capabilities. Through purposeful partnerships, SEI contributes towards achieving our shared vision of a liveable and sustainable Singapore.

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Up-skilling the Industry and Public Sectors

SEI engages NEA domain experts and industry practitioners to run regular as well as customised environmental protection and public health training programmes. These learning initiatives

have raised the professionalism of the industry workforce to meet NEA’s licensing requirements and equipped key public agencies with the know-how to deal with public health emergencies. In FY2015, SEI provided training in:

Management of Hazardous SubstancesFrequency: 4 runs(last run in March 2016, subsumed under WSQ)Trained: 156 participants

Basic Ionising Radiation Safety (General)Frequency: 7 runsTrained: 203 participants

Basic Laser Radiation SafetyFrequency: 4 runsTrained: 137 participants

Basic Ionising Radiation Safety(Industrial Radiography)Frequency: 1 runTrained: 22 participants

Train-The-Trainers Programme for Ministries’ Quick Response TeamsFrequency: 2 runsTrained: 40 participants

Customised CoursesFrequency: 8 courses for 6 clients including ICA, Apple and SembCorp IndustriesTrained: 191 participants

Accredited Environmental Courses

SEI collaborated with the Ministry of Manpower and industry partners to strengthen Singapore’s capabilities in the environmental and chemical sectors. Several accredited SEI courses have been subsumed under the WSQ Specialist Diploma in Occupational Hygiene. They are:

a. Sampling and Monitoring of Airborne Contaminantsb. Asbestos Removal and Managementc. Management of Indoor Air Qualityd. Management of Hazardous Substances e. Basic Ionising Radiation Safety (General) f. Basic Laser Radiation Safety

The Management of Hazardous Substances course has been subsumed under the WSQ Specialist Diploma in Occupational Hygiene.

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Partnering Industry Associations & Others to Further Waste Management Issues

SEI can accomplish more because of our partners. We regularly collaborate with local and international partners such as the International Solid Waste Association (ISWA) and the Waste Management and Recycling Association of Singapore (WMRAS)

Seminar on Singapore’s and Europe’s Experience in Waste-to-Energy ProjectsDates: 12 to 14 August 2015Organisers: SEI, ISWA and WMRASTrained: 22 local and overseas participants

Professional Sharing Series: Panel Discussion on Industry Perspectives on Sustainable Waste Management Date: 22 July 2015Organisers: SEI, ISWA and WMRASTrained: 121 NEA staff and industry participants

Professional Sharing Series: Lecture by Professor Farouk Tedjar on Waste as a Resource – The Urban Mine in Sustainable CitiesDate: 24 February 2016Organiser: SEITrained: 116 practitioners in the public, private and academic sectors

to organise programmes that inject overseas expertise to expose regional practitioners to international best practices in waste management. Programmes with ISWA and WMRAS take place under the auspices of the Training Advisory and Promotion (TAP) Centre. SEI also hosted visiting industry experts to share their knowledge at SEI’s Professional Sharing Series. In FY2015, SEI collaborated with our partners to organise:

Guided technical tour of the solar biofuel plant run by China General Nuclear Power Corporation as part of the Waste-to-Energy seminar.

The panel discussion on sustainable waste management featured President of ISWA Mr David Newman and Chairman of WMRAS Ms Melissa Tan, moderated by Director of SEI Mr Ong Eng Kian.

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Tapping on Overseas Expertise to Promote Energy Efficiency

To build up the energy management capabilities of our local industries, SEI provides focused learning on key industrial

systems to achieve energy efficiency. Looking beyond Singapore, the Institute invites leading overseas experts to share international best practices and ensure that local practitioners keep abreast with worldwide energy efficiency developments.

Insightful Lectures in Smart Systems & Data Analytics

To meet the future challenges of environmental management, NEA increasingly needs to make sense of and utilise data to enhance our operational effectiveness and public engagement. In support of NEA’s Analytics Drive, the Systems Integration

Department (SID) and SEI jointly launched the Analytics in Government Speaker Series (AGSS) on 3 August 2015. This platform serves to infuse analytics knowledge in staff, and help NEA explore possible applications to our wide spectrum of work. SEI also held a public lecture on smart systems for noise management, in collaboration with the Environmental Technology Office (ETO).

Workshop on Pumps Optimisation for Industrial Energy EfficiencyDates: 8 to 9 October 2015Organisers: SEI and NEA’s Energy Efficiency and Conservation Department, in support of the Energy Efficiency National Partnership Learning NetworkTrained: 26 NEA staff and industry participants

Professional Sharing Series: Lecture by Dr Ulrika Wising on Industrial Energy Management and EfficiencyDate: 19 August 2015Organisers: SEI and NEA’s Energy Efficiency and Conservation DepartmentTrained: 144 participants in the public, private and academic sectors

AGSS Lecture on Intelligent Monitoring using Image and Video Analytics Date: 3 August 2015Speakers: Dr Amit Satpathy and Dr Ng Ee Sin, A*STAROrganisers: SEI and SID Trained: 66 NEA staff

Professional Sharing Series: Lecture on Urban Noise Sensing and Active Noise MitigationDate: 3 December 2015Speakers: Dr Stephen Elliott, Dr Masaharu Nishimura, Dr Gan Woon Seng, Dr Douglas Jones, and Dr Zhou Huan, under NTU’s School of Electrical and Electronic EngineeringOrganisers: SEI and ETO Trained: 152 practitioners

AGSS Lecture on Advanced Analytics withGeospatial DataDate: 9 November 2015Speakers: Dr Alexander Erath, Singapore-ETH Centre for Global SustainabilityOrganisers: SEI and SIDTrained: 52 MEWR family staff

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Sharing Singapore’s Environmental Experience Internationally

SEI builds international goodwill through training and knowledge exchanges with foreign government officials, by working closely with the Ministry of Foreign Affairs (MFA) and many International Organisations. These international programmes

held in Singapore help expand the nation’s environmental mindshare and facilitate the cross-fertilisation of ideas and experiences across countries. In FY2015, SEI conducted 17 technical assistance programmes in environmental protection and management, solid waste management, and climate change. We highlight two such programmes here:

Health and Climate: Realising the Promise ofCo-BenefitsDates: 14 to 18 September 2015Organisers: SEI and United States Department of State (USDOS) under the auspices of the Singapore-US Third Country Training Programme framework administered by the Ministry of Foreign Affairs (MFA) Trained: 25 senior level government officials from Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Thailand and Vietnam

SCPTA/SIDSTEC Training Programme on Urban Solid Waste ManagementDates: 22 to 26 February 2016Organisers: SEI and MFA (under the auspices of MFA’s SCPTA (Singapore Cooperation Programme Training Awards) / SIDSTEC (Small Island Developing States Technical Cooperation) training framework) Trained: 26 delegates from Asia-Pacific, Middle East, Caribbean, Africa and South America

International delegates in the SCPTA/SIDSTEC Training Programme on Urban Solid Waste Management.

Participants in the Health and Climate Programme were trained on BenMAP (Benefits Mapping and Analysis Programme), which can estimate the health impacts and economic value of changes in air quality.

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ENVISION Magazine: Exploring Humanity’s Environment

Produced biannually by SEI, ENVISION magazine is a collaborative effort that involves many NEA departments and external contributors who hail from both the public and private sectors. As NEA’s technical publication, ENVISION magazine showcases Singapore’s experience and perspectives in many aspects of environmental management. It explores regional and global environment perspectives, sharing practitioner insights from a variety of industry backgrounds. The magazine has a 15,000-strong readership comprising the top echelons of the government, as well as business leaders in Singapore’s environmental industries. Two issues were published in FY2015:

ENVISION Issue 9 – The Future of Food: Digesting the Complexity and Serving Up Solutions

The future of food is at risk, marked by uncertainty due to population growth, resource and land constraints, pollution, and climate change threats. Issue 9 covers global food trends, the fight against food waste, food-based business strategies, and hawker centre development in Singapore. In addition, the issue has articles on Semakau Landfill’s Phase II development, NTU’s cleantech dive, and opportunities for solar investing.

ENVISION Issue 10 – Better Tech Better technology can mean cleaner, greener solutions for our urban environment. Issue 10 charts many emergent technologies: redesigned modular mobile phones, ‘lizard’ energy independent vehicles, cleantech, noise pollution blocking gear, renewable energy tech like solar roadways, cutting-edge recycling, metal recovery plants, paper turned into absorbent material, and upcycling of oceanic plastic waste. Beyond technology, issue 10 explores some of its drivers including COP21 outcomes, government interest, and Asia-Pacific private sector investments. It also examines NEA’s high-tech tools to improve environmental outcomes and productivity.

ENVISION Issue 9 ENVISION Issue 10

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Building a Collaborative & Resource-Effective Organisation

Successful Eco-OfficeRe-Certification

In December 2015, SEI had our second round of Eco-Office audit at our Kay Siang premises. We were re-certified with a high score of nearly 90%.Significantly, SEI has been able to reduce our monthly electricity consumption by more than 30% since moving into

the Kay Siang campus in FY2012. This improvement in energy conservation can be largely credited to staff commitment to NEA’s ‘8 Effective Habits, 10 per cent’ challenge, and staff internalisation of NEA’s W.I.S.E (Walk the Talk, Innovate for Sustainability, Share with the Community, and Embed Sustainability) principles.

Indeed, SEI remains committed to

improvements and innovations in sustainable practices to continuously reduce our resource consumption in line with being a resource-effective organisation. In this vein, SEI will be exploring infrastructural improvements in FY2016, such as replacing our current lighting installations with more energy-efficient LED lightings. This is expected to further reduce our consumption base-load.

FY2012

FY2013

FY2014

FY2015

Energy Conservation Improvements since FY2012Electricity Consumption (Kwh)

13,000

9,750

6,500

3,250

Apr Jun Aug Oct Dec Feb0

Year FY2012 FY2013 FY2014 FY2015Electricity Consumption Kwh 10,814 9,940 8,216 7,159

SEI concluded our benchmarking and business process re-engineering exercises in FY2015, with one of the aims of building a resource-effective organisation, especially in environmental sustainability. SEI’s brand-new Training Management System has been instrumental in streamlining end-to-end operations, from performing course administration to predictive analytics.

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At the operational level, SEI has been tracking our paper consumption on a monthly basis to assess opportunities for paper conservation. As most of our paper printing is done for course-related purposes such as training notes and evaluation forms, we have focused our efforts in these areas. For example, since August 2015, all course materials in our International and Milestone Programmes have been disseminated via soft copy or online downloads rather than in printed copies. The advent of e-learning in SEI’s in-house programmes will allow us to progressively reduce the need for hardcopy training notes. The e-learning initiative will start with two Foundation modules and will be extended to the remaining nine Foundation modules in due course.

Furthermore, SEI commissioned our new Training Management System (TMS) in January 2016. TMS has enabled eco-friendly online post-course evaluation, thereby doing away with paper-based evaluation forms. Given the above developments, SEI expects our paper printing volume to drop from existing levels in the coming years.

SEI’s Training Management System

Leveraging technology to improve operational excellence, SEI successfully launched our Training Management System (TMS) on 15 January 2016. This online system provides an end-to-end solution for course administration and management:

User-friendly online registration with integration of course calendar

Automation of online customer feedback and collation of results into analytic reports

Learners’ profiling and needs analysis through system statistical data

Business analytic reports enable cost-effective budget planning

Automation of business processes across programmes and customer groups

Reporting and data analytic capabilities for policy decision making, demand planning, training trends detection and capability mapping

Improvements in curriculumre-design and learning effectiveness

Resource management function to better support and prioritise resources for current and future programmes

ONLINE FORM

Benefits of SEI’s Training Management System

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Nurturing a Pipeline of Experts and Leaders

LEAP: Grooming Middle Managers for Higher Office

SEI’s Leaders in Environmental Action Programme (LEAP) is NEA’s pinnacle leadership course. LEAP seeks to prepare a pipeline of dynamic and effective leaders to support NEA’s strategic initiatives and help the agency realise the vision set out in the Sustainable Singapore Blueprint. Aimed at grooming NEA’s middle managers for higher office, this 10-Day signature programme has been instrumental in developing our future leaders to handle expanded responsibilities and roles.

In FY2015, SEI added a new dimension

to LEAP’s curricula with trending topics and gamification. Participants picked the brains of renowned academics on trending topics like global sustainability, environmental economics, behavioural economics and the sharing economy to sharpen their policy design considerations. They honed their leadership skills in a SEI-designed policy simulation game called ‘Bukit Kampong’ by wearing the hats of different personas in empathetic stakeholder engagement. “What sets LEAP apart from other leadership development programmes is that it uniquely combines leadership insights with expert perspectives to address

Singapore’s environmental management challenges,” remarked Tan Han Kiat, Deputy Director of Operations Control.

Indeed, LEAP is a catalyst for excellence – one of its capstone projects on ‘The Waterway Problem’ went on to win a GovInsider Innovation Award for best use of data.

Trained:

40 NEA middle managers

Course Runs: 2

CEO sharing his views at the LEAP Capstone event.

Bukit Kampong is a SEI-designed policy simulation game.

SEI is nurturing the next generation of environmental leaders through the NEXT and LEAP Milestone Programmes, as well as building environmental management experts with foundation and specialist training. We also contribute to capability building through the distillation, documentation and sharing of NEA’s technical knowledge.

Nurturing Technical Leadership with NEXT & LEAP Milestone Programmes

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NEXT: Broadening the Skillsets of Promising Executives

The NEA Executive Training (NEXT) Programme seeks to establish a strong foundation for NEA’s leadership pipeline, developed for NX12 executives in service for between two to five years. This five-day programme helps promising young officers understand the rationale behind NEA’s policies and initiatives. They get to interact with senior management and HODs to gain insights into policy matters. Participants are guided to refresh, rethink and redesign their work processes, using process improvement tools such as PDCA (Plan–Do–Check–Act), LEAN and 5S. “NEXT has made me painfully aware that my knowledge is limited to ground operations and is definitely just the tip of the giant iceberg that is NEA,” commented Goh Min Ning, Executive of Vector Control and Sanitation Department.

Strengthening the Operational Competency & Productivity of Ground Officers

Launch of New Course on USEPA Stack Emission Sampling Methods

SEI launched a new course on the United States Environmental Protection Agency (USEPA) Stack Emission Sampling Methods for NEA pollution control engineers and technical officers on 8 March 2016. The course gives participants a basic understanding of source sampling concepts and equips them with skills in testing, calculations and use of equipment to obtain particulate emission rates from stationary sources based on the USEPA methods.

At the end of the course, participants emerged with a firm grasp of the correct procedures to follow, the good practices to adopt, the things to look out for during source emission tests, as well as report preparation and submission procedures.

In FY2015, SEI enhanced NEXT’s andragogy with more dialogue and personal sharing, to help officers better relate ground operations to environmental leadership. A newly-introduced experiential learning component inspired participants with eye-opening visits to JTC’s Clean Tech Park I (Singapore’s first eco business park) and HDB’s Treelodge@Punggol (Singapore’s first eco-friendly public housing).

NEXT aims to produce future-ready officers, primed for leadership positions down the road. “Overall, NEXT has re-energised me. I have been motivated to improve small details and processes at work ever since returning from the programme,” said Toh Soon Yee, Executive (Department of Public Cleanliness).

NEXT participants on an experiential learning visit to HDB’s Treelodge@Punggol.

NEA pollution control officers receiving hands-on training.

Trained: 105 NEAexecutives

Course Runs: 4

Trained:

29 NEA pollution control officers

Course Runs: 2

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Interactive role play in the Evidence and Investigation of Serious and Complex Environmental Offences course.

Trained:

121 NEA enforcement officers

Course Runs: 5

Evidence and Investigation of Serious and Complex Environmental Offences

In collaboration with NEA’s Legal Department, SEI rolled out specialist training for NEA enforcement officers who conduct investigations into illegal dumping, food poisoning, hazardous substances and meat cheats.

The “Evidence and Investigation of Serious and Complex Environmental Offences” course deals with legal issues and evidential rules, as well as imparts skills in evidence gathering, interviewing and statement recording. In FY2015, SEI revamped the curricula with added contextualisation to aid learning.

Trainer Development & Engagement Framework

SEI devised the Trainer Development and Engagement Framework to support the professional development of NEA trainers as mediators of creativity and innovation. An integral part of the framework is to strengthen trainers’ capability with the in-house Train-the-Trainer (TTT) programme. Given its strong focus on facilitation skills, the TTT programme is a critical enabler to ensure the effective transfer of knowledge

and content. It is the foundation stone that needs to be laid to bring about an operational and future-ready NEA. “The lecture and presentation were excellent and beautifully delivered,” remarked NEA Trainer and Senior Manager of Department of Public Cleanliness Panireselvam s/o Kasinathan.

High Performance and Productivity Officersvia Effective Training

RobustProgrammeCurriculum

PeopleVision

CapabilityBuilding

4RStrategy

ReviewPlatform

Thrust EffectiveTrainers

On-the-JobTraining

Recruit Reward Recognition Relevance

Strategic Learning Committee

Review &

Align

A Dynamic 1st Class Organisation with Committed and Passionate Officers(NEA Future Ready)

Expand trainer pool through enhanced recruitment process:• Department Nominees• Volunteer Trainers• Retired/ retiring Officers

Enhanced rewardstructure:• Honorarium• Reflect Trainers’ contribution and performance in staff appraisal

Official recognition of role as trainer:• Official Appointment• Trainers’ Award

Ensure trainers’competencies:• Basic Course• Advanced Course• Knowledge Portal {EMPOWER}

Trained:

22 NEAtrainers

Course Runs: 2

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Build

ing on Knowledge

and G

aining Experience Sharing of Knowledge

Internalising Knowledge

NEAEXPERTS

KNOWLEDGEABLENEA STAFF

NEASTAFF

RETAININGNEA’S KDE

KNOWLEDGE

TACITKNOWLEDGE

Acquirin

g Knowled

ge

EXPLICITKNOWLEDGE

TECHNICAL KNOWLEDGERETENTION (TKR)

DISTIL, DOCUMENT& SHARE KNOWLEDGE

• NEA Knowledge Documentation (Organisational Knowledge)

• Expert Knowledge Retention (Individual Expert Knowledge)

• EMPOWER(NEA Technical

Knowledge Sharing Portal)

Foundation Modules

SEI completed the periodic review of all 11 Foundation Modules covering subject areas such as environment protection, public health and weather services to incorporate the latest operational developments into the curricula. Leveraging learning technologies to bring training beyond the classroom, SEI will pilot blended learning in Foundation Modules 1 and 2.

Blended learning comprises a mobile e-learning module with bite-size content and interactivity, together with shorter classroom hours. This will optimise NEA’s manpower resources without undermining operational effectiveness and efficiency. Consequently, classroom learning quality is enhanced with more time dedicated to facilitations, role plays, group discussions and case studies.

Trained:

1,089 NEA ground officers

Course Runs:

43 over 11 Foundation Modules

Championing Technical Knowledge Distillation, Documentation & Dissemination

NEA’s portfolio has expanded to cover a wide range of environmental issues, alongside rising public expectations and worldwide standards. Growing a pipeline of experts and grooming environmental leaders are keys to effectively tackling the challenges that lie ahead. Central to this plan is the Key Domain Expertise (KDE) framework overseen by the KDE Committee (KDEC). Its mechanisms build staff technical competencies in NEA’s key operating domains of environmental protection, environmental public health and meteorological sciences.

KDE is not readily available outside

NEA as it typically requires long training and working experience to attain. The knowledge behind KDE has to be retained and transferred to the next generation of officers. SEI’s Technical Knowledge Retention (TKR) Programme facilitates knowledge retention with three initiatives:

• NEA Knowledge Documentation (NKD) distils and documents the organisational technical knowledge collectively residing within NEA

• Expert Knowledge Retention (EKR) identifies experts to capture their individual expertise through channels such as interviews

• EMPOWER Technical Knowledge Sharing Portal facilitates the hosting and sharing of technical knowledge amongst NEA officers

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The Technical Knowledge Retention Programme won a Bronze NEA EXCEL Award at the Innovation and Learning Fiesta.

With phased implementations of initiatives since 2014, the TKR Programme was formally introduced to staff by CEO (NEA) at NEA’s Innovation and Learning Fiesta on 13 August 2015. Staff were encouraged to contribute to KDE knowledge retention efforts and make use of the resultant knowledge assets. CEO recognised the efforts of Knowledge Champions, experts and writers who had contributed to the EKR and NKD initiatives.

In FY2015, EMPOWER was enhanced with new technical content and site navigation features. SEI also initiated a new cycle of NKD and EKR initiatives:

EMPOWER portal was enhanced with new technical content and site navigation features.

EMPOWER portal outreach at NEA’s Innovation and Learning Fiesta 2015

NEA Knowledge DocumentationCompletion in FY2015: 6 technical documentationsCompletion to Date: 70 technical documentations

Expert Knowledge RetentionCompletion in FY2015: 5 expert documentationsCompletion to Date: 10 expert documentations

EMPOWER Technical Knowledge Sharing PortalUploaded in FY2015: approx 150 knowledge assetsUploaded to Date: >400 knowledge assets

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Supporting NEA’s Efforts in Building KeyDomain Expertise

Working alongside NEA departments and lead specialists, SEI supported KDE efforts in FY2015 with:

• The annual review of Technical Competency Matrices (TCMs) for NEA’s 20 KDE areas/sub-areas under the key operating domains of environmental protection, environmental public health and meteorological sciences.

• The development and launch of a new KDE site on NEA’s intranet, also incorporating its content into the EMPOWER portal. Amongst other things, the KDE site details the requirements needed to attain different levels of technical competencies in relation to staff upgrading and career progression.

• Participation in KDE roadshows to raise awareness on KDE competency building efforts and TKR knowledge assets available for staff learning and use on the EMPOWER portal.

KDE site on NEA’s intranet Life@NEA

NEA staff recognised at the Innovation and Learning Fiesta 2015 for their contributions to Technical Knowledge Retention initiatives

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Completed SEI Programmes in FY2015

COURSENO. OF RUNS

Basic Ionising Radiation Safety (General) 7Basic Ionising Radiation Safety (Industrial Radiography) 1Basic Ionising Radiation Safety (Security Screening) (R1) - Customised for ICA

2

Basic Ionising Radiation Safety (Security Screening) (L5) - Customised for ICA

1

Basic Laser Radiation Safety 4Basic Laser Radiation Safety - Customised for Apple Singapore

1

EENP Workshop on Pump Systems Optimisation for Industry

1

Incineration Plant Training Programme - Customised for Sembcorp Industries Ltd

1

ISWA-WMRAS-NEA Seminar on Waste-to-Energy 2015 1Joint BCA-NEA-PUB Course on Management of Water and Environment Services for Estate Managers

2

Joint ITE-NEA Certification in Pest Control 6Joint ITE-NEA Certification in Pest Management 9Joint ITE-NEA Course on Swimming Pool Maintenance and Operation

3

Management of Hazardous Substances 4Programme for Environmental Experiential Learning (PEEL) Exclusive Public Health Trail for the Public Service Month 2015

1

Programme for Environmental Experiential Learning (PEEL) Clean Air cum Public Health Trail for NEW Interns

1

Programme for Environmental Experiential Learning (PEEL) Clean Land Trail

2

Programme for Environmental Experiential Learning (PEEL) Climate Change Trail

1

Programme for Environmental Experiential Learning (PEEL) Public Health Trail

1

Programme for Environmental Experiential Learning (PEEL) Recycling Trail

1

Severe Weather Systems & Natural Disasters 1

Industry Programmes for Industry Professionals

Total No. of PSS = 4

Public Lectures & Forums

DATE COURSE22 Jul 2015 Professional Sharing Series (PSS64): “Industry

Perspectives on Sustainable Waste Management” (In support of the tripartite collaboration of the TAP Centre)

Presenters from International Solid Waste Association (ISWA) Mr David Newman, President and Waste Management and Recycling Association of Singapore (WMRAS) Ms Melissa Tan, Chairman

19 Aug 2015

Professional Sharing Series (PSS65): “Industrial Energy Management and Efficiency”

Presenter from DNV GL - Energy Dr Ulrika Wising, Head of Section in Sustainable Energy Use (Europe)

03 Dec 2015

Professional Sharing Series (PSS66): “Urban Noise Sensing & Active Noise Mitigation”

Presenters from University of Southampton (UK) Prof. Stephen. J. Elliott, Professor of Adaptive Systems, Tottori University (Japan) Prof. M. Nishimura, Professor, Nanyang Technological University (Singapore) Prof. Woon-Seng Gan, Associate Professor, Advanced Digital Science Center (ADSC) (Singapore) Prof. Douglas Jones, Director and Institute of Infocomm Research, A*STAR (Singapore) Dr. Zhou Huan, Research Scientist

24 Feb 2016

Professional Sharing Series (PSS67): “Waste and Resources - The Urban Mine in Sustainable Cities”

Presenters from RECUPYL SAS (France), Prof Farouk Tedjar, Founder & Scientific Director

Total No. of Industry Courses = 60

COURSENO. OF RUNS

Understanding the Singapore Weather for NPARKS Staff 1Vector Management and Control for Companies 3Vector Management and Control for Property Officers - Customised for EM Services Pte Ltd

1

Train-The-Trainers (TTT) Programme for Ministries’ Quick Response Teams (QRT)

2

Understanding the Singapore Weather 1Understanding the Singapore Weather for Outward Bound Singapore (OBS)

1

Industry Programmes for Industry Professionals

COURSE LISTING 28

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Total No. of International Courses = 17

DATE COURSE13 - 17 Apr 2015

Climate Change and Energy Sustainability for Government Officials of Asia-Pacific Countries

27 - 28 May 2015

Environmental Protection and Management for Government Officials of Mongolia

28 May 2015

Environmental Protection and Management for Government Officials of Tatarstan, Russian Federation

16 Jul 2015 Environmental Protection and Management in Singapore for Officials of Tianjin Eco-City, China

20 - 24 Jul 2015

Clean Energy and Emission Reduction for Government Officials of Asia-Pacific Countries

27 - 31 Jul 2015

Environmental Protection and Management for Government Officials of Asia-Pacific Countries

11 Aug 2015

Solid Waste Management in Singapore for Government Officials of India

7 - 10 Sep 2015

Climate Change Adaptation Strategies for Government Officials of Asia-Pacific Countries

14 - 18 Sep 2015

River Rejuvenation: The Singapore Experience for Government Officials of India

14 - 18 Sep 2015

Health and Climate: Realising the Promise of Co-Benefits for Government Officials of ASEAN

5 - 16 Oct 2015

Climate Change and Energy Sustainability for Government Officials of Asia-Pacific Countries

26 - 30 Oct 2015

Meeting Southeast Asia's Energy Needs: Fuelling the Future for Government Officials of Asia-Pacific Countries

2 - 6 Nov 2015

Climate Change Adaptation Strategies for Government Officials of Small Island Developing States

1 - 4 Dec 2015

Management of Cemeteries and Crematoria in Singapore for Government Officials of Food & Environment Hygiene Department (FEHD), Hong Kong

26 - 29 Jan 2016

Thailand–Singapore Civil Service Exchange Programme (CSEP) on Environmental Law and Enforcement for Government Officials of Thailand

22 - 26 Feb 2016

Urban Solid Waste Management for Government Officials of Asia-Pacific Countries

16 Mar 2016

Sustainable Waste Management for a Sustainable Singapore for Government Officials of Macau

International Programmes for Overseas DelegatesIn-house Programmes for NEA Staff

COURSENO. OF RUNS

Analytics in Government Speaker Series : Intelligent Monitoring using Image & Video Analytics (NEW)

1

Analytics in Government Speaker Series: Advanced Analytics with Geospatial Data (NEW)

1

Evidence and Investigation of Serious & Complex Environmental Offences

5

Foundation Module 1: Environmental Laws, Enforcement and Procedure

6

Foundation Module 2: Vector Control 6Foundation Module 3: Food Hygiene and Safety 6Foundation Module 4: Management of Hawker Centres & Wet Markets

3

Foundation Module 5: Cleanliness & Sanitation 6Foundation Module 6: Waste Management in Singapore 3Foundation Module 7: Water & Indoor Environment Quality 3Foundation Module 8: Pollution Control Management 4Foundation Module 9: After Death Services in Singapore 2Foundation Module 10: Climate Change and Energy Efficiency

2

Foundation Module 11: 3P Partnership & Community Engagement

2

LEAP - Leaders in Environmental Action Programme 2NEXT - NEA Executive Training Programme 4OJT Blueprint Workshop (NEW) 1Training on USEPA Stack Emission Sampling Methods for PCD Officers (NEW)

2

Train-the-Trainer Workshop (Facilitation Skills) 2Foundation Modules Curriculum Review Workshop 10

Total No. of Inhouse Courses = 71

COURSE LISTING29

Page 31: SINGAPORE ENVIRONMENT INSTITUTE · renowned speakers who catalyse environmental thought leadership and foster communities of best practices. SEI’s collaborations with, and strong

1. Vithiiya Gajandaran2. Nabilah Sabrie3. Gloria Seow4. Chris Tobias5. Norazurah Abdul Hamid 6. Susila Devi7. Foo Chee Yuan8. Shaheera Mohammad Iqhbal9. Jeffrey Chan10. Annie Tan (Deputy Director/ Environmental Learning Centre)11. Mastura Mohd12. Liew Wen Hwee13. Ho Cheng Hoon (Deputy Director/ Knowledge and Resource Centre)14. Michelle Tay15. Juliana Jayus 16. Justin Ng17. Tina Chin18. Ong Eng Kian (Director)

19. Lum Foo Wing20. Lynda Lim21. Balaji Ragothaman22. Tan Ban Thong (Senior Assistant Director / Environmental Learning Centre)23. Tan Hui Shin

24. Steve Chia25. Tan Meng Hwee26. Chua Buay Eng27. Lim Hock Ngam28. Ng Yew Onn29. Toh Choo Seng

01 02 03

04

11 1518

2022

1719 21

23

2426

2827 29

2507

0813

09 12 1416

0605

10

Team SEI

TEAM SEI 30

Page 32: SINGAPORE ENVIRONMENT INSTITUTE · renowned speakers who catalyse environmental thought leadership and foster communities of best practices. SEI’s collaborations with, and strong