Single StopAn Opportunity to Make Life-Saving

Differences for Millions of American Families

TMSteven LeeRobin Hood Foundation

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How it Works: The Single Stop Model

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Legal• Attorney provides legal counseling• Coordinated by Single Stop USA

Part-Time Attorney

Benefits• Manages site triage/intake• Refers clients to legal, financial, and tax• Point person with Single Stop USA

Full-Time Site Coordinator

Financial• Counselor provides financial advice• Coordinated by Single Stop USA

Part-TimeFinancial

Counselor

Seasonal Staff / Local Partners

Free Tax Prep• Provides tax return filing

for clients• Coordinated by Single

Stop

The Problem: Silos + Gaps = Weak Safety Net (Participation Rates [of those eligible] by Program)

Housing Choice Voucher

Child Care

Children’s

HealthMedicai

d (Adults)

Food Stamps/SN

AP

EITC National School Lunch

Program

TANF3

Only 7% of working poor families receive all four of the government’s major benefits and tax credits – including EITC, food stamps, Medicaid, and child care assistance.

Single Stop’s Model Connects Clients with Resources that Lead to Self Sufficiency

Single Stop provides a

suite of services...

Typically distributed through community

partners

Targeted to under-served,

low-income households

• Community Colleges• Community-Based

Organizations• VITA Sites• Health Clinics• Workforce

Development Centers• Childcare Centers• Settlement Houses• Housing experts• Food Pantries4

Tax Assistance$34,000,000

Legal Services$99,000,000

Financial Counseling**

$5,260,000Benefits

Counseling$89,000,000

90,000 Low-Income Families Accessed Nearly $230 Million* through Single Stop in

New York in 2009

• Robin Hood Metrics• **Assumes a $2,000 financial risk metric per client served.

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Cost - $12m

SINGLE STOP - SCALABILITY

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Cost - $12 millionParticipants – 90,000Cost per participant - $133Benefits: $230mROI – 19:1 ($230m/$12m)

Cost - $18 millionParticipants – 200,000Cost per participant - $90Benefits: $500 (including multiplier effect)ROI – 28:1 ($500/$18m)

CBO/Scatter Site Model Large Scale Delivery Model

Commercial Settings – e.g., Wal-Mart

Client Settings (multiplier poverty fighting impact)• Community Colleges (students -

retention)• Hospitals (patients - health)• Prisons/Jails (Inmates - recidivism)

City Settings• Public Libraries• Public Housing Facilities

Challenges to Singe Stop ScaleLarge, bureaucratic organizationsLessons from Rikers and CUNY

Mission alignmentLeadership buy-inTracking outcomesOperational Hurdles

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