singpass mobile user guide (android users) · 2 all you need is a smartphone, an internet...

SingPass Mobile User Guide (Android Users)

October 2018

2

All you need is a smartphone, an internet connection, and a registered SingPass account.

STEP

01

Download

SingPass Mobile

from the App Store.

STEP

02

Launch the app

and complete a

one-time setup.

STEP

03

3 Simple Steps to start using SingPass Mobile!

You’re all set!

You can now log

in to government

digital services

using your

fingerprint or 6-

digit passcode.

For more information, visit singpassmobile.sg.

https://singpassmobile.sg/

How to Download the app (page 4) 1

2

3

3

How to Set Up the app (page 5)

• If you have already set up SMS 2FA or OneKey Token (page 6)

• If you have not set up SingPass 2FA (page 20)

How to Use the app (page 38)

• QR Login (Mobile) (page 40)

• QR Login (Desktop) (page 50)

• Push Notification (page 63)

In this document, you will find step-by-step instructions for the following:

1 Visit the Play Store and download ‘SingPass Mobile’.

Check that the developer is ‘Government Technology Agency’before downloading the app.

Related FAQs

• Can I download SingPass Mobile on multiple devices?

• Will SingPass Mobile replace my existing SingPass 2FA methods?

Download SingPass Mobile

4

1

2

Use SingPass Mobile3

Download SingPass

Mobile

Set Up SingPass Mobile

https://www.ifaq.gov.sg/SINGPASS/apps/fcd_faqmain.aspx#FAQ_2109517


5

Setting up SingPass Mobile.

Choose your profile:

I have SMS-2FA or

OneKey Token(page 6)

I have not set up

SingPass 2FA(page 20)

I have SMS-2FA or

OneKey Token(page 6)

I have not set up

SingPass 2FA(page 20)

6

You have SMS-2FA or OneKey Token and

would like to set up SingPass Mobile

Click to find out more!(page 7)


2Launch the app and read the Terms of use and Privacy statement.

Tap ‘Okay’ to proceed to set up your SingPass Mobile app.

Set up SingPass Mobile (2FA Users)

7

Use SingPass Mobile

Download SingPass

Mobile

2

3

1


Related FAQs

• What do I need to set up SingPassMobile?

• After setting up SingPass Mobile, do I still need my OneKey Token or SMS-OTP?



2Allow SingPass Mobile to access photos, media and files on your device.


8

Use SingPass Mobile

Download SingPass

Mobile

2

3

1


Related FAQs

• Without the need to enter my SingPass ID and password, is SingPass Mobile considered to be only one-factor authentication? Is SingPass Mobile safe to use?


2 Allow SingPass Mobile to make and manage phone calls.


9

Use SingPass Mobile

Download SingPass

Mobile

2

3

1


Related FAQs



2Swipe left or tap ‘Next’ for a quick overview of SingPass Mobile.


10

Use SingPass Mobile

Download SingPass

Mobile

2

3

1


2 Log in to your SingPass account with your SingPass ID and password.


11

Use SingPass Mobile

Download SingPass

Mobile

2

3

1


2 Enter the One-Time Password (OTP) sent via SMS, or generated by your OneKey Token.


12

Use SingPass Mobile

Download SingPass

Mobile

2

3

1


Token OTP

2


13

Use SingPass Mobile

Download SingPass

Mobile

2

3

1

Please wait while the app verifies your identity.


2 Once your identity has been confirmed, select ‘Continue’.


14

Use SingPass Mobile

Download SingPass

Mobile

2

3

1


2Create your own 6-digit passcode for you to verify your identity when using SingPass Mobile.


15

Use SingPass Mobile

Download SingPass

Mobile

2

3

1


Note: When using SingPass Mobile, you can choose to log in using your fingerprint or this 6-digit passcode. Do remember it!

2 Re-enter your passcode to confirm.


16

Use SingPass Mobile

Download SingPass

Mobile

2

3

1


2


17

Enable Fingerprint Authentication to log in using your fingerprint.

Use SingPass Mobile

Download SingPass

Mobile

2

3

1


Related FAQs

• What precaution should I take if I want to use fingerprint authentication / Touch ID for my SingPass Mobile app?


2 Please wait while your app is being activated.

Note: This may take a while. Do not close the app until activation is complete.


18

Use SingPass Mobile

Download SingPass

Mobile

2

3

1


2 Congratulations! Your SingPass Mobile app is now ready for use!


19

Use SingPass Mobile

Download SingPass

Mobile

2

3

1


20

You have not set up SingPass 2FA and

would like to set up SingPass Mobile



2

Set up SingPass Mobile (Non-2FA Users)

21

Use SingPass Mobile

Download SingPass

Mobile

2

3

1


Related FAQs

• What do I need to set up SingPassMobile?

• I have not set up my 2FA, i.e. I do not have SMS 2FA or a OneKeyToken. How can I set up SingPassMobile on my mobile device?

• After setting up SingPass Mobile, do I still need my OneKey Token or SMS-OTP?

Launch the app and read the Terms of use and Privacy statement.

Tap ‘Okay’ to proceed to set up your SingPass Mobile app.




2


22

Use SingPass Mobile

Download SingPass

Mobile

2

3

1

Set Up SingPass MobileAllow SingPass Mobile to access photos, media and files on your device.

Related FAQs



2


23

Use SingPass Mobile

Download SingPass

Mobile

2

3

1

Set Up SingPass MobileAllow SingPass Mobile to make and manage phone calls.

Related FAQs



2


24

Use SingPass Mobile

Download SingPass

Mobile

2

3

1

Set Up SingPass MobileSwipe left or tap ‘Next’ for a quick overview of SingPass Mobile.

2 Log in to your SingPass account with your SingPass ID and password.


25

Use SingPass Mobile

Download SingPass

Mobile

2

3

1


2 To proceed, tap ‘Register with PIN mailer’


26

Use SingPass Mobile

Download SingPass

Mobile

2

3

1


2Tap ‘Yes, send it to this address’ once you have confirmed that your address is correct.

A PIN mailer will be sent to this address for you to activate your app.


27

Use SingPass Mobile

Download SingPass

Mobile

2

3

1


Note: You will only see a postal code for Singapore addresses.

2Wait for the PIN mailer to reach you at your registered address.

The PIN mailer may take up to five working days to arrive.


28

Use SingPass Mobile

Download SingPass

Mobile

2

3

1


Note: International mail may take longer to arrive.

2When you have received your PIN mailer, launch the SingPass Mobile app and follow the instructions in the mailer.

Tap “Continue with PIN mailer”


29

Use SingPass Mobile

Download SingPass

Mobile

2

3

1


2 Enter the one-time password found within the PIN mailer.


30

Use SingPass Mobile

Download SingPass

Mobile

2

3

1


2


31

Use SingPass Mobile

Download SingPass

Mobile

2

3

1

Please wait while the app verifies your identity.


2 Once your identity has been confirmed, tap ‘Continue’.


32

Use SingPass Mobile

Download SingPass

Mobile

2

3

1


2Create your own 6-digit passcode for you to verify your identity when using SingPass Mobile.


33

Use SingPass Mobile

Download SingPass

Mobile

2

3

1


Note: When using SingPass Mobile, you can choose to log in using your fingerprint or this 6-digit passcode. Do remember it!

2 Re-enter your passcode to confirm.


34

Use SingPass Mobile

Download SingPass

Mobile

2

3

1


2


35

Use SingPass Mobile

Download SingPass

Mobile

2

3

1

Set Up SingPass Mobile Enable Fingerprint Authentication to log in using your fingerprint.

Related FAQs



2 Please wait while your app is being activated.

Note: This may take a while. Do not close the app until activation is complete.


36

Use SingPass Mobile

Download SingPass

Mobile

2

3

1


2 Congratulations! Your SingPass Mobile app is now ready for use!


37

Use SingPass Mobile

Download SingPass

Mobile

2

3

1


38

Using a

QR Code(page 39)

Using a

Push Notification(page 63)

Now that you have successfully set up the

app, learn how to log in to digital services:

You do not need to enter your SingPass ID or password! Logging in on desktop and do not have a camera phone?

39

QR Login allows you to log in without your

SingPass ID or password.

Select one of the options below:

QR Login

(on Mobile)(page 40)

QR Login

(on Desktop)(page 50)

40

If you are logging in on a mobile device,

QR Login allows you to log in by

tapping a QR code on the login page.


3 Visit a government website and select ‘Log in with SingPass’.

Use SingPass Mobile – QR Login (Mobile)

41

Download SingPass

Mobile

2

3

1

Use SingPass Mobile

a. QR Login (Mobile)

b. QR Login (Desktop)

c. Push Notification


Related FAQs

• How do I set SingPass Mobile as my default 2FA?


3 Tap to reveal the QR code on the top right hand corner.


42

Download SingPass

Mobile

2

3

1

Use SingPass Mobile





3 Tap (touch and release) on the QR code to launch the SingPass Mobile app.


43

Download SingPass

Mobile

2

3

1

Use SingPass Mobile





3 Confirm your login request.


44

Download SingPass

Mobile

2

3

1

Use SingPass Mobile





3 Use Fingerprint Authentication to verify your identity.


45

Download SingPass

Mobile

2

3

1

Use SingPass Mobile





Related FAQs



3 You may also choose to enter your 6-digit passcode.


46

Download SingPass

Mobile

2

3

1

Use SingPass Mobile





3 Please wait while the app verifies your identity.


47

Download SingPass

Mobile

2

3

1

Use SingPass Mobile





3 Success! You are now logged in!


48

Download SingPass

Mobile

2

3

1

Use SingPass Mobile





3You will automatically be directed back to the digital service page that you are trying to access.


49

Download SingPass

Mobile

2

3

1

Use SingPass Mobile





50

If you are logging in on a desktop browser,

QR Login allows you to log in by

scanning a QR code on the login page.



3 If you are using a desktop computer, visit a government website and select ‘Log in with SingPass’.

Use SingPass Mobile – QR Login (Desktop)

51

Download SingPass

Mobile

2

3

1

Use SingPass Mobile





Related FAQs



3Click to reveal the QR code on the top right hand corner.


52

Download SingPass

Mobile

2

3

1

Use SingPass Mobile





3 The QR code is displayed.


53

Download SingPass

Mobile

2

3

1

Use SingPass Mobile





3 Launch your SingPass Mobile app on your phone and tap the ‘Scan’ button.


54

Download SingPass

Mobile

2

3

1

Use SingPass Mobile





Related FAQs

• How do I use the QR code scanner on the SingPass Mobile app?

• Can I use other QR code scanner apps to log in to government digital services?

• I am unable to access SingPassMobile’s QR code scanner. What should I do?




3 Allow SingPass Mobile to take pictures and record videos. You will need to acknowledge this notification only once.


55

Download SingPass

Mobile

2

3

1

Use SingPass Mobile





Related FAQs



3 Use your phone to scan the QR codedisplayed on the SingPass login page.


56

Download SingPass

Mobile

2

3

1

Use SingPass Mobile





Scan the QR code on the

SingPass login page


57

Download SingPass

Mobile

2

3

1

Use SingPass Mobile




Set Up SingPass Mobile 3 Confirm your login request.



58

Download SingPass

Mobile

2

3

1

Use SingPass Mobile





Related FAQs





59

Download SingPass

Mobile

2

3

1

Use SingPass Mobile







60

Download SingPass

Mobile

2

3

1

Use SingPass Mobile







61

Download SingPass

Mobile

2

3

1

Use SingPass Mobile





3 The digital service page will load automatically on your desktop.


62

Download SingPass

Mobile

2

3

1

Use SingPass Mobile





63

If you are logging in on desktop and do

not have a camera phone, you can use the

Push Notification feature.



3

Use SingPass Mobile – Push Notification

64

Download SingPass

Mobile

2

3

1

Use SingPass Mobile





Related FAQs


If you are using a desktop computer, visit a government website and select ‘Log in with SingPass’.


3 Enter your SingPass IDand password to log in.


65

Download SingPass

Mobile

2

3

1

Use SingPass Mobile





3You will receive a push notification on your phone.

Tap the notification to launch your SingPass Mobile app.


66

Download SingPass

Mobile

2

3

1

Use SingPass Mobile





Note: If you have missed the notification, you can launch your SingPass Mobile app to find it. Be quick as it will be valid for 2 minutes!

Related FAQs

• I did not receive any push notification. What should I do?


3 Confirm your login request.


67

Download SingPass

Mobile

2

3

1

Use SingPass Mobile







68

Download SingPass

Mobile

2

3

1

Use SingPass Mobile





Related FAQs





69

Download SingPass

Mobile

2

3

1

Use SingPass Mobile







70

Download SingPass

Mobile

2

3

1

Use SingPass Mobile







71

Download SingPass

Mobile

2

3

1

Use SingPass Mobile





3


72

Download SingPass

Mobile

2

3

1

Use SingPass Mobile




Set Up SingPass MobileThe digital service page will load automatically on your desktop.

73

https://www.singpass.gov.sg/singpass/common/faq

singpass mobile user guide (android users) · 2 all you need is a smartphone, an internet...

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