singtel flexi user guide - 2013

7/30/2019 SingTel Flexi User Guide - 2013

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SingTel Flexible Medical PlanOnline Enrolment MyHealthWallet User Guide

Copyright (2013) by Parkway Shenton Pte Ltd


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Table of Contents

1 Introduction ........................................................................................................3

2 How to Login......................................................................................................3

3 How to Select Your Flexi-Medical Plan ............................................................54 How to View Your Flexible Medical Plan Summary ......................................19

5 New Hires.........................................................................................................20

6 New Dependant Enrolment ..............................................................................20

7 If You Need Help .............................................................................................23


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MyHealthWallet User Guide

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1 Introduction

This document provides a step-by-step guide for selecting a medical plan of

your choice via the staffs health portal, My Health Wallet.

2 How to Login

Enter the following address in your browser:

https://www.myhealthwallet.com

The following page will appear.

Enter your Login ID and Password then click [Go].

If you had entered a wrong ID or Password, the following page will be shown.You will need to re-enter your ID and Password.


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Please drop an email with your name, NRIC number & Company name to

[email protected] if you have forgotten your ID and/or

password.

Once you have successfully logged in, a welcome page will be shown. The

various available options are shown on the navigation bar.

This welcome page also contains relevant information related to your Flexible

Medical Plan (e.g. Flexi Medical Plan Brochure etc).

Navigation Bar


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3 How to Select Your Flexi-Medical Plan

Once you have successfully logged in, click on [Flexi-Medical Plan

Enrolment] link on the navigation bar. The enrolment form which is divided

into the following 5 sections will be displayed:

1. Selection of life(s) to be covered2. Selection of medical plans3. Verification page4. Enrolment acknowledgment page5. Print and submit Health Declaration (HD) Form (if required)

1. Selection of life(s) to be coveredIn this page you can choose which of your dependants (spouse and

children) you want to cover.

a) Select the dependants you want to cover by checking the relevantcheck boxes.

b) Proceed to the next step by clicking on the [Continue] button.c) Please note the following:

Only dependants whose records are registered in Shentonsdatabase will be shown.

It is compulsory for you as a SingTel staff to be covered.Therefore, the system does not allow you to remove yourselffrom the selection.

If you have registered children in Shentons database who arebetween the age of 19 and 25 years (age next birthday as at 1

Apr 2013); you can select individually who you want to cover.

Please note that you will have to bear the full cost via salary

deduction.

If you joined after 1 October 2006, you are required to bear thecost for your dependants should you choose to cover them.

HSA and Flex points are not allocated to your dependants.


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2. Selection of PlansThe enrolment form for the selection of plan is divided into the following

sections.

About You

This section displays information pertaining to your particulars, such as

Name, NRIC, Staff Category, etc.

a) Please verify your details. If the details are incorrect, please loginto SingTel intranet (PeopleConnect) to update or amend.

b) To change / amend your email and contact number, enter theinformation in the Email and Contact Number textbox provided.

About Your Covered Dependant

The details of the dependants for which you have selected to cover will beshown.

Points Allocated

The amount of Health Spending Account (HSA) and Flexi points (if

applicable) allocated to you and your selected dependant(s) will be shown.


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Medical Outpatient Plans

The list of medical outpatient plans available to you and their respective

price tags are shown.

For staff / dependant not certified with chronic conditions

Staff (and staff with dependants who are not certified with chronic

conditions) will have a choice of 4 outpatient plans. In the first year, the

default outpatient plan is Plan 3. For the second year, it will be defaulted

to your selected plan.

You can select another plan that best suits your needs by clicking on the

corresponding radio button.

Please note that for subsequent years, the default plan will be based on the

previous years selection.

For staff / dependant with chronic conditions

Staff and dependants who are certified with chronic conditions on or

before 11 August 2006 will be automatically placed on Plan 5 while the

non-chronic family member(s) will be defaulted to Plan 4.


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Medical Inpatient Plans

The list of medical inpatient plans available to you and their respective

price tag per life are shown.

The default plan is based on your job grade and will be automaticallyselected by the system.

You can select another plan that best suits your needs by clicking on the

corresponding radio button to make your selection.

For subsequent Flexi-Medical Plan Years, the default plan will be based on

the previous years selection.


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3. Flexi-Medical Plan Enrolment Verification pageThis page is shown for you to review your selections.


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Your Selections

This section shows the selections you have made and the corresponding

price tags to you and your dependants. The sub totals of flex points spent

on each option are also shown.

Summary

A summary of the following are shown in this section:

a) Total Flex Points Allocated

This is the total flex points allocated to you

b) Flex Points spent on Medical Outpatient Plan

This is the total flex points spent on your selected outpatient plans.

c) Flex Points spent on Medical Inpatient Plan

This is the total flex points spent your the inpatient plans.

d) Flex Points balance

It shows the balance of your allocated flex points resulting from your

spending on inpatient and outpatient plans.

e) Amount deductible from payroll

This shows the amount that will be deductible from your monthly salaryvia payroll deductions. This will occur should your flex balance be

negative (as a result of your spending on inpatient and outpatient plans).

f) Total amount deductible from payroll

This shows the total amount deductible from payroll resulting from (e).

Note that the actual amount deducted from your payroll will include GST.


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Important point to note:

Please read the fine print instructions carefully before making your

selection as changes will not be allowed after clicking the [Confirm]

button.

You can make amendments by clicking on the [Back] button to go back to

the enrolment page and make the necessary changes. Should you be

satisfied with your selection, please click the [Confirm] button.

Please note the following:

Upon confirmation, your selection will be submitted and no changewill be allowed.

Based on your selections, you may be required to submit HealthDeclaration Form. You must acknowledge that you will print,

complete and submit the Health Declaration (HD) Form bychecking on the checkbox provided. The duly completed HD Form

must be dropped off at the designated collection point by 1 March

2013, failing which your plan options will be set to default.

Should you exceed your allocated Flex Points, you are required toacknowledge and authorize any deductions from your salary via the

payroll when applicable.


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4. Flexi-Medical Plan Enrolment Acknowledgment PageOnce your confirmation has been processed successfully, the Enrolment

Acknowledgement Page will be shown.

5. Print Health Declaration (HD) FormDepending on your selections, you may be required to submit Health

Declaration (HD) Form. The conditions are:

Existing Employee(Joined before 1 Apr 2013)

New Hire(Joined on or after 1 Apr 2013)

Default / Downgrade

Outpatient OptionNo No

Upgrade Outpatient

OptionYes No


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Default / Downgrade

Inpatient OptionNo No

Upgrade Inpatient

OptionYes No

New Dependant(including children who

are between the age of 19

and 25 years next birthday

at 1 Apr 2013)

Yes Yes

After you have completed and signed the HD Form, please drop it at one

of the following designated collection points:

1. Comcentre Basement 2 Clinic2. Pickering Operations Complex (POC) lobby3. Serangoon North lobby4. Shenton Medical Group, #B1-01, Singapore Post CentreThere are 3 pages of HD Form required to be printed. Click on the Page 1of 3, Page 2 of 3 and Page 3 of 3 to open the pages.

The examples of the HD Form pages are shown in the following pages.


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HD Form Page 1 of 3


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HD Page 2 of 3


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HD Page 3 of 3

After you have completed and signed the HD Form, please drop it at one ofthe designated collection points.


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4 How to View Your Flexible Medical Plan Summary

After you have submitted Flexi-Medical Plan Enrolment, you can check the

status of the enrolment in Flexi-Medical Plan Summary page. Choose the link

on the navigation bar to open the page.

Pending status: Enrolment is being processed. Final status: Enrolment is finalized. The final plan will be the one

that you have enrolled, if approved; or the default plan if your

selections were rejected.


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Notice that once the enrolment status is Final, the actual amount deducted

from your payroll, including GST will be shown.

5 New HiresFor new hires, the following processes apply:

a) You would have to go for Pre-Employment Examination (PEE) priorto making your selection. Otherwise you will not be allowed to

proceed with your enrolment.

b) Submit your dependants data, including spouse and children if any, toyour respective HR Managers.

c) Your benefits selection can commence once (a) and (b) are completedd) Please take note of the following:

Your PEE results will be used for underwriting. Once your record has been activated, you will receive your User

ID and Password for MyHealthWallet within a week by memo /

email.

You will have 2 weeks to submit your SingTel Flexi Enrolment(see Section 3 How to select your medical plan).

6 New Dependant EnrolmentYou can cover your new dependants (i.e. your spouse if you are just married,

and your new born child) under the current Flexi-Medical Plan you have

enrolled earlier. Follow the steps below:

1. Update your dependants data at the SingTel intranet (PeopleConnect)and scan your marriage/child birth certificate to HR Benefit Unit or

submit to HR (Rewards & Benefits), Comcentre #25-00.

2. Once the data is in the system, a reminder will be sent to you to makeyour decision whether or not to cover your dependant.

3. You can submit your decision by clicking Flexi-Medical Plan NewDependant Enrolment link on the menu bar. The page will be

displayed for you to indicate your decision.


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If you chose to cover your dependant, you are required to submit Health

Declaration (HD) Form. You must acknowledge that you will print, complete

and submit the Health Declaration (HD) Form by checking on the provided

checkbox.


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To continue, click on the [Confirm] button to proceed. Once your

confirmation has been processed successfully, the Acknowledgement Page is

shown.

Please observe the following conditions for the new dependant coverage:

During the Plan Year Can your dependant be covered?New Spouse or New Born Yes.

Existing Spouse or Children,

not covered in the previous

selection period

No.

They will only be eligible to be

covered in the next selection period.


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7 If You Need Help

Should you have any queries or if you need any help, please contact us at

+65 6280-2889

or fax to us at

+65 6281-2733

or email to

[email protected]

singtel flexi user guide - 2013

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