sinumerik — support for machine tool dealers and importers ......test workshop 840d sl safety...

usa.siemens.com/cnc4you

SINUMERIKSupport for machine tool dealers and importers in the U.S.

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SINUMERIK

Keep your productivity in motion

At Siemens, we measure the success of our innovations by customer success. We stand beside you in the search for perfect quality by developing solutions that exceed expectations. For over a half-century, our brand name, SINUMERIK, has become synonymous with innovation and technology leadership in the American machine tool industry.

As your partner in the U.S., we develop an understanding of your needs and goals. Siemens strives to beat your expectations — and our success is measured by the total customer support we provide to you and your customers.

Unique features of the SINUMERIK CNC 4

Nationwide customer service 5

Technical hotline support

Spare parts

Repair

Field service

Machine assistance 6

Machine registration

Warranty

International coordination

Training 8

Sales and service

Web-based

Hands-on

Operation and programming

Marketing support 12

Web

Apps

PR

Video

Social media

Print collateral

Tradeshows and events

Our support team 14

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When the machine shop of the future utilizes Siemens CNC technology, their manufacturing efficiency is taken to the next level. Siemens enables these machine shops to be smarter, more flexible and more competitive.

Therefore, when your customers invest in the machine, insist on the control system that delivers the greatest returns on their machines, people and operations.

SINUMERIK delivers the greatest return on CNC.

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Our unique features keep your productivity in motionSINUMERIK sets the standard when it comes to your productivity

Expect more from your machine — and expect more from your CNC supplier.

Our controls do not radically change every three to five years. Instead, our proven technology platform simply continues to evolve.

Siemens offers you such an easy-to-use graphical interface, that it sets the standard for efficient machine tool operation. New features are continually being developed to increase machine performance, usability and profitability.

10 proven features that separate us from the competition

n Conversational programing

n Superior navigation

n Part probing

n Draw / Simulation

n Tool, Spindle, M-code (TSM)

n Return from Jog (REPOS)

n Mid-program Start

n Tool offsets

n Contour editor

n Multiple clamping

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Nationwide customer service1-800-879-8079

Always there when you need us

Different applications require different solutions — and with extensive machine tool experience, you can call upon Siemens to assist with questions regarding the functions or handling of SINUMERIK systems.

Whether by phone or e-mail, Siemens experts are available 24-hours a day, 7-days a week to advise and assist you. Siemens is committed to providing you with the best support for your Siemens product.

Call nationwide customer service 1-800-879-8079

n Option 1: pricing, spare parts, product availability, order status, repair

n Option 2: technical support hotline*, on-site field service

* request SR-number for later reference

Our nationwide customer service

n Technical support

n Spare parts

n Repair

n Order status

n Field service

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Machine registration

For the best service and support, make sure to register your machine. It’s quick and easy — it’s also required to activate your warranty for Siemens components inside the machine.

To register, please visit www.usa.siemens.com/machine-registration or contact your Siemens representative as listed at the end of this brochure.

Warranty handling

n Call Siemens customer service: 1-800-879-8079

n To activate the warranty for Siemens parts in a machine, machine registration is required in the Siemens Global Service Platform (GSP)

n Parts and labor for the SINUMERIK 840D sl are covered with an activated Repair Service Contract (RSC)

n Parts and labor for the SINUMERIK 808D and 828D are covered with an activated On-Site Service (OSS)

n Parts can be exchanged in the U.S. regardless of where the machine was originally built

Machine assistanceSiemens stands behind its products, solutions and services

Our machine assistance

n Machine registration

n Warranty

n International coordination

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1) 24-month on-site service (OSS) starts with delivery from the Siemens factory to the machine tool builder2) Registration within 24-months prompts that the period will be extended up to 36-months from delivery3) If no registration within 24-months is done, the OSS ends 24-months after delivery4) OSS extension is available for SINUMERIK 828D if a registration has been completed within 24-months after delivery5) OSS covers the cost of one day on-site assistance at the end-customer (unconditional) per machine

Months

0 12 3624

SINUMERIK 808D / 828D with OSS (On-Site Service = automatically activated with registration)

System delivery Maximum durationEnd-user

1)

2)

2)

2)

3) No OSS

First commissioning at OEM

Second commissioning at end-user

n Part exchange under warranty only if the machine was registered with Siemens (proof-of-purchase date required)n System delivery = transfer of risk (Siemens shipment date to the machine tool builder)n Warranty on parts (labor not included)

Months

0 12 3624

System delivery End of warranty

SINUMERIK 808D / 828D / 840D sl unregistered machines

Months

0 12 3624

SINUMERIK 840D sl registered / purchased (e.g. 24-months) RSC (Repair Service Contract)

System delivery End of contract (maximum)

1) Activation RSC (= assign to machine)

2)


3)


1) Contract activation of RSC within 12-months after delivery of the system (control)2) Contract starts with finished second commissioning date, but at the latest, 12 months after delivery3) If second commissioning finished date is after 12-months of delivery, the end of the contract is:

end of contract = delivery date + 12 months + RSC duration (e.g. maximum 36-months after delivery)4) RSCs are available for 12- or 24-month periods5) One-time RSC extensions are available for 6- or 12-months

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Online training

Audience Duration Dates Web links Charge

Webinars (live instructors)

Program commonality between ShopMill, programGuide, CAD/CAM and ISO-mode

Dealers Importers

Users1.5 hrs

Subscribe to be notified about upcoming dates

and topics

www.usa.siemens.com/cnc-webinars FreeSINUMERIK 808D Milling, Working with CAD/

CAM and the high speed CYCLE832 function

G-code programming with programGuide for turning

Webinars (recorded)

Easy CNC with ShopMill — setup and programming SINUMERIK 840D and 828D

Dealers Importers

Users1.5 hrs Any time

at your conveniencewww.usa.siemens.com/

cnc-webinars Free

Easy CNC with ShopTurn — setup and programming SINUMERIK 840D and 828D

Setup and programming with the SINUMERIK 808D milling control

Advanced milling cycles for the SINUMERIK 828D and 840D sl CNCs

Online Service and Support

Animated Elements, the ultimate help for machining cycles

Best practices for integrated machine safety

How to program your SINUMERIK CNC from a DXF file

Achieve the perfect workpiece surface with SINUMERIK MDynamics

SINUMERIK HMI Operating Areas

Factory automation technologies for automotive applications

Individual online training

n Custom-tailored, private, online training classes for customers covering any facet of operation and programming within the SINUMERIK CNC offering.

n SINUMERIK 808D, 828D and 840D sl systems are all supported.

n These sessions are typically 1–2 hours in length and can span multiple days.

n For more information, please contact your Siemens representative as listed at the end of this brochure.

Training options to meet your needsWebinars, virtual training, classroom-style training

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Classroom training

SINUMERIK 840D sl (CNC)

840D sl Maintenance 1 with Operate

OEMs Commissioning www.sitrain-lms.com/courses multiple options Charge

840D sl Maintenance 2 with Operate

840D sl Operations and Programming 1 with HMI Operate

840D sl Safety Integrated Acceptance Test Workshop

840D sl Safety Integrated for OEMs

840D sl Safety Integrated Maintenance

SINAMICS drives

SINAMICS S setup and maintenance OEMs Commissioning www.sitrain-lms.com/courses multiple options Charge

SIMATIC S7 with Step 7 V5 (PLC)

S7 Programming 1

OEMs Commissioning www.sitrain-lms.com/courses multiple options ChargeS7 Programming 2

S7 Programming 3

Please inquire about the many additional classes we offer, in addition to the classes listed above.

Our training options

n Sales and service

n Web-based

n Hands-on

n Operation and programming

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Our Level 1, 2 and 3 hands-on, classroom-style courses have been created with machine tool programmers and operators in mind. With SinuTrain, our PC-based, control-identical software, you’ll quickly learn various methods to program and operate SINUMERIK CNC-equipped machines.

We also offer a dealer / importer service course for the SINUMERIK 828D and 840D sl controls. Read on to learn more.

Level 1: ShopMill and ShopTurn

Upon completion of this course, you’ll be able to create part programs using ShopMill and ShopTurn, setup jobs through the jog functionality, as well as run parts in auto mode. You will be provided with a complimentary copy of SINUTRAIN for SINUMERIK Operate at the end of the class.

Basic knowledge of operation and programming of milling and turning machines is required.

Level 2: programGuide for Milling and Turning

Upon completion of this course, you’ll be able to create part programs in G-code using programGuide, setup jobs through the jog functionality, as well as run parts in auto mode. You will be provided with a complimentary copy of SINUTRAIN for SINUMERIK Operate at the end of the class.

Basic knowledge of operation and programming of milling and turning machines is required. Attendance to the Level 1 ShopMill and ShopTurn class is recommended.

Technical Application CenterProgramming, operation and dealer service training options to meet your needs

The intuitive, PC-based SinuTrain solution comprises software that is identical with that of the CNC system.

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Level 3: 5-axis and High-Speed Milling

This advanced-level course covers special aspects of 5-axis operation and programming, and addresses high-speed cutting (HSC) for applications that use SINUMERIK 828D / 840D sl controls. Each student will be provided with a complimentary copy of SINUTRAIN for SINUMERIK Operate at the end of the class.

Knowledge of, and experience in, programming SINUMERIK 840D sl including: coordinate systems FRAME concepts, tool compensations, program jumps and control structures, macro technology and parameterization of standard cycles. Attendance to the Level 2 programGuide programming class is strongly recommended.

Dealer Service for SINUMERIK 8282D / 840D sl

Upon completion of this training course, dealer service personnel will be able to install and service a SINUMERIK 828D and 840D sl-equipped machine tool.

Basic knowledge of digital drive systems, computer numerical controls (CNC) and programmable logic controllers (PLC) is required.

For complete details and to register, visit www.usa.siemens.com/cnctraining

Three levels of training for SINUMERIK 828D and SINUMERIK 840D sl

Course Audience Class size Duration Location Charge

Operation and programming: Level 1 ShopMill / ShopTurn

ProgrammersOperators

Users

12 students 3 daysElk Grove Village,

IllinoisFree*

Operation and programming: Level 2 programGuide for milling and turning

ProgrammersOperators

Users

Operation and programming: Level 3 5-axis and high-speed milling

Programmers

Dealer Service: SINUMERIK 828D / 840D sl Dealer Service

*There is no fee for the workshop. Participants are responsible for their own travel and living expenses. Lunch will be provided.

Learn more

It’s a big country — so how do we connect with huge opportunities?

Siemens takes an integrated marketing and communications approach to promote the SINUMERIK CNC brand. This approach includes a number of avenues such as traditional print advertising and PR, along with a number of digital, interactive marketing platforms.

n You‘ll find us in leading print magazines such as Manufacturing News, Modern Machine Shop, Industrial Machinery Digest, Manufacturing Engineering and more.

n Meet us at industry-leading tradeshows like IMTS, EASTEC, SOUTHTEC and WESTEC.

n Learn about Siemens CNC technology and best-practice applications through our extensive video library of technical webinars, how-to videos and customer testimonials.

n We’ve created a CNC app that’s in the minds and pockets of over 50,000 users, plus we’ve got quite the following on social media, too.

n We‘ll even support you during open house events and tradeshows with print collateral, posters and rollup banners — just ask.

Marketing supportThe world of SINUMERIK at your fingertips

Our marketing support

n Web

n Apps

n PR

n Video

n Social media

n Print collateral

n Tradeshows and events

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Social media

Like us and follow us — let’s be social. Stay up-to-date with the latest CNC information from Siemens. Make sure to follow us on Twitter and Facebook.

twitter.com/siemens_cnc_us

facebook.com/SiemensCNC

usa.siemens.com/cnc4you — the SINUMERIK CNC user community

CNC4you is the Siemens online community where you’ll find testimonial videos about our customers and their machine tool applications, webinar replays, how-to videos, virtual product tours, trial software and even technical documentation.

Discover the world of CNC4you

Easy CNC mobile app

This app contains all of the current training manuals for SINUMERIK CNC and will ensure you always have the latest updates. With no more heavy manuals to carry, you have access to over 5,000 pages of vital CNC instruction and content.

A handy G-code compatibility tool also lets you quickly find compatible codes for Siemens and ISO G-codes. The glossary feature is your reference guide to CNC terminology, and web-links to service, support and social media feeds open the door to our online user community.

Don’t wait — download the Easy CNC app for your iOS and Android devices for free.

Download the app

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Your local Siemens supportWe’re a well-coordinated team

SH

Steve Holmes

[email protected] +1 (937) 806-6083

SH Los Angeles, California

Dealers

Importers

Randy Pearson


RP Chicago, Illinois

Dealers

Importers

Technical Application Center

Daniel Vitullo


DV Lexington, Kentucky

Dealers

Importers

Lars Faller


LF Boston, Massachusetts

Dealers

Importers

Chris Pollack


CP New York, New York

Virtual Technical Application Center (nationwide)

Brian Hamilton


BH Detroit, Michigan

CNC technical school education programs (nationwide)

Wolfgang Neitzke


WN Birmingham, Alabama

Strategic accounts (nationwide)

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CP

DV

RPBH

WN

Our team offers you

n Sales support and sales training

n Technical school education programs

n Training in machine tool programming and operation

LF

Published by Siemens Industry, Inc.

390 Kent Avenue Elk Grove Village, IL 60007

1-800-879-8079

Order No. MBBR-USSUP-0617

Printed in USA © 2017 Siemens Industry, Inc.

usa.siemens.com/cnc

The information provided in this brochure contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract.

All product designations may be trademarks or product names of Siemens AG or supplier companies whose use by third parties for their own purposes could violate the rights of the owners.

sinumerik — support for machine tool dealers and importers ......test workshop 840d sl safety...

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