sipfoundry colab 2013 - bill haskins on the current state of the uc-enabled enterprise
DESCRIPTION
Analyst Bill Haskins of Wainhouse Research discusses the current state of the Unified Communications enabled enterprise at the SIPfoundry CoLab conference 2013 in BostonTRANSCRIPT
Current State of the UC-Enabled Enterprise
Bill HaskinsSenior AnalystWainhouse Research
CoLab11 March 2013
© 2013 Wainhouse Research, Inc. All rights reserved.
© 2013 Wainhouse Research, Inc. All rights reserved. 2
Definitions
Source: Wainhouse Research, WebMetrics 2012 H1
2004 2005 2006 2007 2008 2009 2010 2011 201250%
55%
60%
65%
70%
75%
80%
85%
90%
© 2013 Wainhouse Research, Inc. All rights reserved. 3
Enterprise IM Usage
Source: Wainhouse Research, RichMedia Metrics Q4 2012
Instant Messaging Desktop Sharing UC Audio UC Video PBX / Telephony0%
10%
20%
30%
40%
50%
60%
70%
© 2013 Wainhouse Research, Inc. All rights reserved. 4
UC Feature Deployments
Platform Cost Equipment Expertise Features User Habit
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UC Barriers
• Operational– Cut costs (travel, telephony, real estate)– Support workforce virtualization
• Productivity– More efficient workers, less human latency– More inclusion, better decisions– Shorter time to market– Reduced management stress
• Strategic– Business transformation & improvement– Innovation– Sexier recruiting
Hard
Soft
Squishy
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Finding Value
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Group vi
deo integra
tion
UC mobile
client
Video confere
ncing
Web co
nferencin
g
2-Person vi
deo
Desktop/A
pp Share
Audio confere
ncing
B2B Federa
tion
2-Person audio
PBX functi
onality (P
STN acc
ess)
Business
Proce
ss Integra
tion
Instant m
essaging
Contact ce
nter integra
tion0%
5%
10%
15%
20%
25%
30%
35%
Source: Wainhouse Research, 2012 UC Survey
Key Features - VideoWhat UC Features are you currently trialing?
© 2013 Wainhouse Research, Inc. All rights reserved. 8
IM and Presence
Audio Video Desktop / App Share
IM and Presence
Video Audio Desktop / App Share
0%
10%
20%
30%
40%
50%
60%
70%
80%
69%
44%42%
36%
67%
56%
48% 48%
39%
12%9%
13%
36%
18%13%
23%
Available Used Regularly
Smartphone Tablet
Source: Wainhouse Research, 2012 UC Survey
Key Features - MobilityIf you have a UC client on your device, what features do you use?
© 2013 Wainhouse Research, Inc. All rights reserved.9Source: Wainhouse Research, 2012 UC Survey
Deployment
Volume / Reach
Key CommunicationsEvents
Group Video
Voice – 2 party (PSTN)
Desktop Video
Desktop / App Sharing
Voice – 2 Party
(On-Net)
Audio Conferencing
Social Enterprise
Instant
Messaging and Presence
Content Creation and
Management
Impa
ct
© 2013 Wainhouse Research, Inc. All rights reserved. 10
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Full UC deployments are still the exception
Value prop includes hard, soft and squishy targets
Mobility and Video are the areas of focus
Deployment metrics lean towards the premises
Enterprises are thinking holistically
There is (growing) demand for solutions sale
Summary
Your Guide to Survival
“It is not the strongest of the species that survives, nor the most intelligent. It is the one that is the most adaptable to change” …Charles Darwin
© 2013 Wainhouse Research, Inc. All rights reserved. 12
13
Q&ABill Haskins
[email protected] @whaskins
January 2013
July 2013
November 2013
Make Smarter Decisions
Asia
© 2013 Wainhouse Research, Inc. All rights reserved.
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