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    Annexure-

    List of tables-

    Table-1: TOMA

    Table-2: Frequency of visit

    Table-3: Preferred Ice-cream parlor

    Table-4: Visit a brand since Table-5: Factor customer likes about the ice-cream parlor

    Table-6: Average expenditure per visit per person

    Table-7: Opportunity Score Matrix

    Table-8: Modified Multidimensional scaling (MMDS)- Master table

    Table-9: Factor analysis

    Table-10: Component identification table

    Table-11: Number of members in each cluster

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    Table-12: Conjoint Analysis Summary

    Table-13: TOMA v/s AGE

    Table-14: TOMA v/s AGE Chi-Square Test

    Table-15: TOMA v/s INCOME

    Table-16: TOMA v/s INCOME

    Chi-Square Test Table-17: TOMA v/s OCCUPATION

    Table-18: TOMA v/s OCCUPATION Chi-Square Test

    Table-19: TOMA v/s EDUCATIONAL BACKGROUND

    Table-20: TOMA v/s EDUCATIONAL BACKGROUND Chi-Square Test

    Table-21: Occupation v/s Expenditure per visit per person

    Table-22: Occupation v/s Expenditure per visit per person- Chi-Square Test

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    List of Charts-

    Chart-1: TOMA

    Chart-2: Frequency of visit

    Chart-3: Preferred Ice-cream parlor

    Chart-4: Average expenditure per visit per person

    Chart-5: MMDS- Quality Chart-6: MMDS- Affordability

    Chart-7: MMDS- Variety

    Chart-8: MMDS- Ambience

    Chart-9: MMDS- Offers

    Chart-10: MMDS- Low-fat product

    Chart-11: Cluster-1: Occupation

    Chart-12: Cluster-1: Educational Background

    Chart-13: Cluster-2: Occupation

    Chart 14: Cluster-2: Educational Background

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    INTRODUCTION

    The Ice-cream industry in India is reflective of overall populationdistribution.

    30% of entire market is organized.

    The Ice-cream industry in India is worth Rs. 2000 crores.

    The industry can be divided into branded and unbranded market. Thebranded market at present is 100 million liters per annum valued at Rs.800 crores

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    A gradual shift in consumers perception of ice cream from

    an impulse/on-the-go treat to an affordable indulgence tobe enjoyed at home with family members.

    Baskin Robbins became huge success with its premium ice-creams which lead to increased demand for more exoticand indulgent flavours of packaged ice cream in 2010

    Brands such as Amul, Vadilal responded strongly to thisshift

    Trends Why organized parlors?

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    Major players

    Amul

    Baskin Robbins

    Naturals

    Gelato

    Mc D

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    Objective

    Main objective

    Understanding market scenario for Organized

    Ice-cream parlor

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    Sub-Objective

    Customer perception about Ice-cream served by organized parlors

    To understand customer consumption pattern based on lifestyle etc.

    Designing positioning statement for organized ice-cream parlor

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    Methodology

    The methods used for data collection were primary as well as

    secondary.

    Primary data collectionQuantitative analysis: Stratified Random Sampling from

    different age groups and different occupation.

    Secondary data collection: Websites and even articles

    from newspapers available on the internet.The research design that was followed was of Exploratory and

    Descriptive Research.

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    Limitations

    The survey done on theconsumers are only fromMumbai, so the report does not

    show the preferences of theconsumers all through out India.

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    Analysis

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    Name ice-cream parlors you can recollectFrequency Percent Valid Percent

    Valid Baskin &Robins38 21.11111 21.11111

    Naturals 64 35.55556 35.55556Gelato 20 11.11111 11.11111Amul 46 25.55556 25.55556McDonalds 8 4.444444 4.444444Other 4 2.222222 2.222222Total 180 100 100

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    How frequently you go to an Ice-cream parlor?Frequency Percent Valid Percent

    Valid Once in a week 64 35.55556 35.55556Once in a fortnight 42 23.33333 23.33333Once in a month 70 38.88889 38.88889

    Never 4 2.222222 2.222222Total 180 100 100

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    Which ice-cream parlor you go very frequently?Frequency Percent Valid

    PercentValid Baskin &Robins 40 22.22222 22.22222

    Naturals 48 26.66667 26.66667Gelato 48 26.66667 26.66667Amul 32 17.77778 17.77778

    McDonalds 12 6.666667 6.666667Total

    180

    100

    100

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    For how long you are visiting this ice-cream parlor?Frequency Percent Valid

    PercentValid Less than 3

    months 46 25.55556 25.555563 months- 1

    year 38 21.11111 21.111111-3 years 58 32.22222 32.22222

    More than 3

    years 38 21.11111 21.11111Total 180 100 100

    What do you like the most about Ice-cream parlor you visit regularlyFrequency Percent Valid Percent

    Valid The quality isgood 56 31.11111 31.11111

    Variety Availableto choose from 70 38.88889 38.88889

    Locational

    Convinience 38 21.11111 21.11111Affordability 12 6.666667 6.666667

    Offers 4 2.222222 2.222222Total 180 100 100

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    How much do you spend per person per visit?Frequency Percent Valid

    PercentValid Rs. 20-30 6 3.333333 3.333333

    Rs. 40-70 75 41.66667 41.66667Rs. 70-100 68 37.77778 37.77778More than

    Rs.100 31 17.22222 17.22222Total 180 100 100

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    -0.10 -0.05 0.00 0.05 0.10 0.15

    Baskin & Robins

    Naturals

    Gelato

    Amul

    McDonalds

    Quality

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    -0.50 -0.40 -0.30 -0.20 -0.10 0.00 0.10 0.20 0.30 0.40

    Baskin & Robins

    Naturals

    Gelato

    Amul

    McDonalds

    Affordability

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    MMDS Variety

    -0.20 -0.10 0.00 0.10 0.20 0.30 0.40

    Baskin & Robins

    Naturals

    Gelato

    Amul

    McDonalds

    Variety

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    -0.30 -0.20 -0.10 0.00 0.10 0.20 0.30

    Baskin & Robins

    Naturals

    Gelato

    Amul

    McDonalds

    Ambience

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    MMDS- Offers

    -0.60 -0.40 -0.20 0.00 0.20 0.40 0.60

    Baskin & Robins

    Naturals

    Gelato

    Amul

    McDonalds

    Offers

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    -0.60 -0.40 -0.20 0.00 0.20 0.40

    Baskin & Robins

    Naturals

    Gelato

    Amul

    McDonalds

    Low-Fat Products

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    ParameterImportance

    I

    Satisfaction

    SI-S Opportunityscore=

    I+(I-S)Quality 3.7444 3.7556 0 3.7444Variety 3.6889 3.7889 0 3.6889

    Availability of flavors 3.7667 3.7778 0 3.7667Offers 3.5444 3.1444 0.4 3.9444

    Affordability 3.5667 3.2556 0.3111 3.878

    Low-fat products 3.1444 2.9444 0.2 3.3444

    Location 3.5222 3.2667 0.2555 3.777

    Ambience 3.8667 3.5889 0.2778 4.145

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    KMO and Bartlett's Test

    Kaiser-Meyer-Olkin Measure of

    Sampling Adequacy.0.697

    Bartlett's Test of Sphericity Approx. Chi-Square 857.773

    df 55

    Sig. 0

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    Component 1 Component 2 Component 3 Component 4

    Is overall a good

    product

    Offers you a low-

    fat product

    Is where one can

    have ice-cream at

    any time of the day

    Is place to go on

    special occasions

    like Birthday and

    festivals

    Is a place for me

    where I can

    hangout with my

    family

    Is very close to my

    place

    Is where one can

    have ice-cream

    after every meal

    Is a place with good

    ambience

    Is very good place

    for quality

    Offers you value for

    money

    Offers you wide

    variety of flavors to

    choose from

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    Cluster analysis

    Hierarchical mean-

    From agglomeration schedule it is observed

    that there are 2 clusters.

    K-mean method-

    Number of Cases in each Cluster

    Cluster 1 962 84

    Valid 180

    Missing 0

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    Cluster Characteristics

    Cluster 1-

    Average age 28.60 years

    Gender ratio- 1:1

    Average monthly income- Rs. 24,427.08

    29.1666

    6667

    50

    14.5833

    33336.25

    Occupation

    Student

    Service

    Housewife

    Unemployed

    37.5

    47.916

    66667

    12.5

    2.0833

    33333

    Educational Background

    Under-

    graduate

    Graduate

    Post-

    graduate

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    Cluster Characteristics

    Cluster 2-

    Average age 29.55 years

    Gender ratio- 64.3:35.7

    Average monthly income- Rs. 34,821.42

    28.5714

    2857

    50

    14.2857

    14297.14285

    7143

    Occupation

    Student

    Service

    33.333

    33333

    50

    16.666

    66667

    Educational Background

    Under-

    graduate

    Graduate

    Post-

    graduate

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    Parameters Part utilities Range

    STRAWBERRY -0.592 1.252

    SITAFAL (CUSTARD APPLE) 0.66

    SEASONED BROWNIE -0.068

    Rs.30 -0.98 1.678

    Rs.60 0.282Rs.90 0.698

    Single scoop -1.319 2.336

    Double scoop -0.302

    Family pack 1.017

    Most important parameter- Quantity

    Most important combination- Sitafal, Family Pack & Rs.90

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    ToMA v/s Age-

    ToMA 1Total

    Baskin &

    RobinsNaturals Gelato Amul McDonalds Other

    Age

    Less than 15

    yearsCount 2.00 4.00 0.00 2.00 2.00 0.00 10.00

    % of Total 1.10% 2.20% 0.00% 1.10% 1.10% 0.00% 5.60%

    15-30 years Count 32.00 38.00 8.00 24.00 6.00 4.00 112.00

    % of Total 17.80% 21.10% 4.40% 13.30% 3.30% 2.20% 62.20%

    31-45 years Count 0.00 16.00 10.00 18.00 0.00 0.00 44.00

    % of Total 0.00% 8.90% 5.60% 10.00% 0.00% 0.00% 24.40%

    46-60 yearsCount 4.00 6.00 2.00 2.00 0.00 0.00 14.00

    % of Total 2.20% 3.30% 1.10% 1.10% 0.00% 0.00% 7.80%

    Total Count 38.00 64.00 20.00 46.00 8.00 4.00 180.00

    % of Total 21.10% 35.60% 11.10% 25.60% 4.40% 2.20% 100.00%

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    Chi-Square Tests

    Value df

    Asymp. Sig. (2-

    sided)

    Pearson Chi-

    Square 37.425a 15 0.001

    Likelihood Ratio 47.393 15 0

    Linear-by-Linear

    Association 0.049 1 0.824

    N of Valid Cases 180

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    Name ice-cream parlors you can recollect

    Baskin &

    RobinsNaturals Gelato Amul McDonalds Other Total

    Monthly

    Family

    Income

    Less than

    Rs. 25000Count 14 12 8 14 2 2 52

    % of Total 7.80% 6.70% 4.40% 7.80% 1.10% 1.10% 28.90%

    Rs. 25001-

    35000

    Count 10 36 10 8 6 0 70

    % of Total 5.60% 20.00% 5.60% 4.40% 3.30% 0.00% 38.90%

    Rs. 35001-

    45000Count 14 14 2 10 0 0 40

    % of Total 7.80% 7.80% 1.10% 5.60% 0.00% 0.00% 22.20%

    Rs. 45001-

    55000Count 0 0 0 14 0 2 16

    % of Total 0.00% 0.00% 0.00% 7.80% 0.00% 1.10% 8.90%

    Rs. 55001-65000

    Count 0 2 0 0 0 0 2

    % of Total 0.00% 1.10% 0.00% 0.00% 0.00% 0.00% 1.10%

    Total Count 38 64 20 46 8 4 180

    % of Total 21.10% 35.60% 11.10% 25.60% 4.40% 2.20% 100.00%

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    Chi-Square Tests

    Value df

    Asymp. Sig. (2-

    sided)

    Pearson Chi-

    Square 75.990a 20 0Likelihood Ratio 79.101 20 0

    Linear-by-Linear

    Association 2.607 1 0.106

    N of Valid Cases 180

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    Name ice-cream parlors you can recollect

    Total

    Baskin &

    Robins Naturals Gelato Amul McDonalds Other

    Occupation

    Student Count 16 14 2 14 6 0 52

    % of Total 8.90% 7.80% 1.10% 7.80% 3.30% 0.00% 28.90%

    Service Count 14 38 10 26 0 2 90

    % of Total 7.80% 21.10% 5.60% 14.40% 0.00% 1.10% 50.00%

    Self-

    employed/

    professiona

    l

    Count 6 6 0 0 0 0 12

    % of Total 3.30% 3.30% 0.00% 0.00% 0.00% 0.00% 6.70%

    Housewife Count 2 6 4 6 2 0 20

    % of Total 1.10% 3.30% 2.20% 3.30% 1.10% 0.00% 11.10%

    Unemploye

    d

    Count 0 0 4 0 0 2 6

    % of Total 0.00% 0.00% 2.20% 0.00% 0.00% 1.10% 3.30%

    Total Count 38 64 20 46 8 4 180

    % of Total 21.10% 35.60% 11.10% 25.60% 4.40% 2.20% 100.00%

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    Chi-Square Tests

    Value df

    Asymp. Sig. (2-

    sided)

    Pearson Chi-

    Square 83.173a 20 0

    Likelihood Ratio 68.264 20 0

    Linear-by-Linear

    Association 2.111 1 0.146

    N of Valid Cases 180

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    Name ice-cream parlors you can recollect

    TotalBaskin &

    RobinsNaturals Gelato Amul

    McDonald

    sOther

    Educational

    Qualificati

    on

    Under-

    graduateCount 20 24 2 18 0 0 64

    % of Total 11.10% 13.30% 1.10% 10.00% 0.00% 0.00% 35.60%

    Graduate Count 16 32 12 24 2 2 88

    % of Total 8.90% 17.80% 6.70% 13.30% 1.10% 1.10% 48.90%

    Post-

    graduateCount 2 6 6 4 6 2 26

    % of Total 1.10% 3.30% 3.30% 2.20% 3.30% 1.10% 14.40%

    Professio

    nalCount 0 2 0 0 0 0 2

    % of Total 0.00% 1.10% 0.00% 0.00% 0.00% 0.00% 1.10%

    Total Count 38 64 20 46 8 4 180

    % of Total 21.10% 35.60% 11.10% 25.60% 4.40% 2.20% 100.00%

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    Chi-Square Tests

    Value df

    Asymp. Sig. (2-

    sided)

    Pearson Chi-

    Square 48.400a 15 0Likelihood Ratio 43.076 15 0

    Linear-by-

    Linear

    Association 11.026 1 0.001

    N of Valid Cases 180

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    How much do you spend per person per visit?

    TotalRs. 20-30 Rs. 40-70 Rs. 70-100

    More than

    Rs.100

    Occupation

    Student Count 6 30 13 3 52

    % of Total 3.30% 16.70% 7.20% 1.70% 28.90%

    Service Count 0 29 41 20 90

    % of Total 0.00% 16.10% 22.80% 11.10% 50.00%Self-

    employed/

    professionalCount 0 6 6 0 12

    % of Total 0.00% 3.30% 3.30% 0.00% 6.70%

    Housewife Count 0 10 2 8 20

    % of Total 0.00% 5.60% 1.10% 4.40% 11.10%

    Unemployed Count 0 0 6 0 6

    % of Total 0.00% 0.00% 3.30% 0.00% 3.30%

    Total Count 6 75 68 31 180

    % of Total 3.30% 41.70% 37.80% 17.20% 100.00%

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    Chi-Square Tests

    Value df

    Asymp. Sig. (2-

    sided)

    Pearson Chi-Square 51.723a 12 0

    Likelihood

    Ratio 56.814 12 0

    Linear-by-

    Linear

    Association 9.702 1 0.002N of Valid Cases 180

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