Indiacom believes that a doctor–patientrelationship is central to the practice ofhealthcare and is essential for the deliveryof high-quality health care.

Indiacom believes that a doctor–patientrelationship starts as soon as a patiententers the doctors clinic.

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sirona

-- Have no clue how long before appointment will come

-- Needs to be present at all time during wait

-- Absence of receptionist at small establishments leading topatients deciding first come first serve order

-- Pre-booked appointments also fall into first come first serveorder

-- Patients miss other important tasks due to high wait time

Patients Pain Points While Waiting

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Receptionist Pain Points Handling

Patients

-- Patients not being present when their name was called

-- Large amount of time wasted on manually enteringpatient's name and data in old, costly patient's queuemanagement software etc

-- Need to shout out customer names

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sirona

Sirona - Automated Queue Management System Save 100+ hrs patient waiting time in 1 month Enhance patient experience, increase Smiles Built Lasting Relationships :)

Patient's App - Sirona-P

Sirona enables a patient to get appointments automaticallyas soon as she/he enters doctors clinic area.

When arriving at the hospital the patient is automaticallychecked-in via beacons communicating with their smartphone.

A patient gets visibility of the number of patients before himand an estimated time when his appointment will come.

Gets notified when the appointment comes

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sirona

Sirona - Automated Queue Management SystemReduce operational cost and increase efficiency by 25%

Receptionist's App - Sirona-R

Checked in patients contact details auto shared with the receptionist

Add a patient manually in case of emergency, pre-booked appointments etc- which automatically syncs with the patient’s app and moves them up/down in the queue

Receptionist can mark a patient Done, No show or cancel an appointment

All waiting patients gets notified automatically of change in the Appointment number when a patient is marked Done/No Show /Cancel

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sirona

A beacon placed atDoctor’s clinics isswitched on to takeappointments

A patient installsthe app for the firsttime to add hisappointment

1 2 An appointment is autoscheduled as soon a thepatient is near thebeacon range

3 The patient app showsher/his appointmentnumber and theappointment schedule

4 The patient appwhen appointmentis complete

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How it works- Patient App

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sirona

The people coming in the hospital who make auto appointments using beacons are auto added in order of timing

1 2 When receptionist marks apatient as Done or deletes anappointment if patient don’tshow up, it gets auto-syncedwith all patients apps and movethem up in the queue

3 Receptionist dashboardto see all appointmentsstatus for reporting atthe end of day

4Doctor/Receptionistswitches on the appeach day to startqueue managementautomation

How it works- Receptionist App

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sirona

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sirona