Sistec

Technology for business

Sistec company overview- about, history, customer profile -

About Sistec

founded in 1994 system integrator, providing complete IT solutions: software,

hardware and services. 180 specialists: Annalists, Business Consultants, Developers,

Engineers, Technicians Localization: headquarters in Bucharest, a regional center in Cluj

Napoca and 27 subsidiaries in the main districts of the country 2011 total revenue: more than 6 million euro

Our Business is to improve Other People’sBusiness!

Customers, customer segments

Sistec targets mostly companies: 90% of our activity is B2B oriented. Customer profile:

Field of activity: Retail & Wholesale Production Distribution Banking Public sector Services Transport & Logistics

Type of company: Mainly SMEs (Small and Medium Enterprises) Large companies

Business focus: enterprise software, infrastructure technology , outsourcing

Sistec business overview- core business, products and customers-

Current core business activities

Sistec is organized in four internal departments, named Business Units:

Software solutions Networking Service IT Support

Each of these Business Units provides different products / services and targets a specific market.

Sistec’s Business Units

Software Solutions

CRM – for companies with different activity fields: Distribution, Retail, Transport & Logistics, Advertising agencies, Services and Public Sector, Tourism.

ERP for Retail, Distribution and Services

DMS & ECM – dedicated to large, medium and small companies.

ERP for Distribution, Production and Services

Customized software applications – dedicated to: warehouse management (Cogito WMS), point of sales (Cogito POS), reporting within the companies (Cogito BI), human resources and payroll (Cogito HR & Payroll), couriers, cargo and postal services management (Cogito Logistics).

On demand software development : web and desktop applications

Sistec’s Business Units

Building Management Systems (BMS) – Integrated system which ensures the good management of informational and energetic flows within a building.

Communication Systems Structured cabling systems LAN / WAN interconnection Communications solutions Electrical installations

Security solutions Life safety systems Protection and alarm systems Mechanical protection systems Project design

Networking

Digital Signage Solutions Hardware, software and support for digital signage solutions

City video surveillance Milestone solutions as video

management Different types of camera

Sistec’s Business Units

Technical support and maintenance services National coverage Authorised Service Center for Printing Office

Equipments by: Canon, Brother, Samsung, Xerox, Lexmark and Oki.

Service

27 subsidiaries in the country

Help-Desk: single point of contact (one telephone number, one e-mail address, one website for every incident signalized by the client).

Technical lab: specialists qualified in solving the most complex problems Mobile intervention teams: service cars fully equipped available 24/7

Managed print services – Printing outsourcing solutions

Managed Hosting 3 Data Centers: two in Bucharest (sincrone) – data replication between these two is done

immediately and one in Cluj Napoca (asincrone) – used only for back-up purposes . Virtual and physical environment More than 150 servers running different software technologies Fully redundant internet connection, darkfiber link between data centers Infrastructure as a Service Software as a Service hosting support Round-the – clock support for clients’ applications and data bases IBM , Supermicro, Cisco infrastructure.

IT Outsourcing Microsoft technologies: design and implementation for Active Directory, Windows Server,

Exchange Server, SharePoint, Lync Server, System Center ,SQL Server Cisco Network equipment: switches, routers, firewalls, VPNs, wifi solutions High availability solutions, replications, clusters, back-up strategies Development and assurance of information security policy Database administration Assembly, installation, configuration and maintenance for servers and workstations.

Sistec’s Business Units

IT Support

Research and development activities are found in software development and IT support Projects:

1. CEDIT project co-financed by the European Regional Development Fund Purpose: Purpose: 2 R&D laboratories in Bucharest and Cluj Napoca.

2. CEDESCC project co-financed by the European Regional Development Fund Purpose: 5 innovative cloud IT services.

3. SIMARPI project co-financed by the European Regional Development Fund Purpose: ERP software developing.

R&D and EU found projects

Customer base, top customers

Banca Transilvania – started its journey as a regional commercial bank in Cluj Napoca but today it represents one of the top national brands for the banking industry, counting more than 500 subsidiaries and agencies in Romania.

Services provided: IT outsourcing, managed hosting, service, managed print services, digital signage solutions, hardware equipments Sistec’s customer since: 1994

C.N. Imprimeria Nationala S.A. – the national printing house, one of the institutions from the public sector.

Services provided: IT outsourcing, managed hosting, service, software solutions (Cogito) and hardware equipments

Sistec’s customer since: 1994 Electrogrup – one of the main players on the energetic and telecommunications market in

Romania. Services provided: communication systems, security solutions, hardware equipments Sistec’s customer since: 2006

Subansamble Auto Pitesti (member of GIC) - GIC represents a group of 17 companies fully dedicated to the automotive business, with more than 95% of global turnover generated in this industry.

Services provided: implementation of abas ERP, managed hosting 100 concurrent users Sistec’s customer since: 2008

Garanti Bank – well known national bank with complete services in financial area. Services provided: digital signage solutions Sistec’s customer since: 2012

Diverta – an unique retail concept divided in 3 areas of interest, active in 45 towns, annually visited by more than 7 million people.

Services provided: IT outsourcing, managed hosting, service, software solutions (Cogito Retail, Cogito POS), on demand software solutions, communications systems, security solutions, hardware equipments

200 software users in 60 shops Sistec’s customer since: 1994

Pay Point – one of leading brand retail network for the convenient local payment of household bills, mobile electronic recharge and a wide range of other services.

Services provided: IT outsourcing, managed hosting, software solutions (Cogito ERP), on demand software solutions and hardware equipments

60 concurrent software users/day Sistec’s customer since: 2007

RTC Proffice Experience – one of most important Romanian stationery distributor. Services provided: IT outsourcing, managed hosting, service, software solutions (Cogito

Distribution, Cogito WMS), on demand software solutions, communications systems, security systems and hardware equipments, industrial warehouse automation

Sistec’s customer since: 2003.

Customer base, top customers

Certifications

Microsoft Gold Certified Partner (Details: Gold OEM, Silver Data Platform, Silver Desktop, Silver Midmarket Solution Provider, Silver OEM, Silver Server Platform, Gold Business Intelligence, Gold Data Platform, Gold Independent Software Vendor - ISV, Silver Application Lifecycle Management, Silver Business Intelligence, Silver Data Platform, Silver Independent Software Vendor - ISV)

Canon Authorized Service Partner, Lexmark Authorized Service Partner Brother Authorized Service Partner XEROX Authorized Service Partner Samsung Authorized Service Partner OKI Authorized Service Partner HP Preferred Partner Cisco Selected Partner IBM Business Partner Intel Integrator Delta Controls Partner ABAS Business Partner Oracle – Distribution Agreement ELO Business Partner Bit Defender Business Partner

Certifications & Partnerships

ISO Certifications: ISO 14001:2004 – Standard for Environmental Management ISO 9001: 2004 – Standard for Quality Management ISO 27001:2005 - Standard for Information Security ISO OHSAS 18001:2007 – Standard for Health and Work Security Management ISO 20000:2011 – Standard for IT Services SA 8000:2011 - Standard for Social Responsibility

Partners:

Customers