You have NOT worked with yet

Outside of your own work unit

Sit with someone…

Welcome BACK! UW Sometimes and Aspiring Supervisor Series

Theme #1: Skills for Flexibility and Engagement

1 Being a Flexible Supervisor

Theme #2: Skills to Train

2 Learning and Training

Theme #3: Skills to Communicate and Coach

3 Listening is the Key!

4 Questions and Accountability

5 Everyday Coaching and Feedback

6 To Coach or To Improve?

7 Dealing with Difficult Situations

Unaware Beginner Frustrated Learner

Team Player Independent Performer

Observe

Train

Coach

Collaborate

Delegate

AGENDA

1. Five Stages of Receiving Bad News

2. Concepts from “The Ostrich, the Sand, and You”

3. Give Difficult Feedback

4. Receive Feedback

Learning Objectives:

Practice giving and receiving difficult feedback.

Dealing with Difficult Situations

Change = Loss = Grief – in 5 Stages Pag

e 2

With a new partner…

Think about a change you went through at work.

What helped you through the change?

1. Denial 2. Anger 3. Bargaining 4. Depression

5. Acceptance

Reversing the Ostrich Approach to Diversity P

age

3

Moving toward “The Platinum Rule”

The Golden Rule the way YOU want to be treated

The Platinum Rule the way THEY want to be treated

1. Stop Walking on Eggshells

STOP (from week 5) Say something

To Have Your Intentions Seen

Shared Reality

Reversing the Ostrich Approach to Diversity P

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3

3. Help Others Matter

You are included or excluded.

You include or exclude others.

Do “they” matter? Do “I” matter?

I cannot change the entire campus. But I CAN change my unit.

2. I’m Okay, But “They” Need Help

Why should I change?

“They” need to change. To…what do “THEY” need?

In every situation…

I choose my actions. Start with myself first.

Connection

To Matter and Belong

Reversing the Ostrich Approach to Diversity P

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3

5. Which Way Out of the Desert

One step at a time (SASS sessions keep building on).

Know how to “manage” with humanity? – Building trust.

4. Broaden Your World View

SASS = “Self-Reflection” Tasks

We challenged you. We asked you to ponder.

Not admitting our biases, prejudices, and stereotypes can damage relationships and can

hinder your career

Honesty (Humble)

Power In Your World

Reversing the Ostrich Approach to Diversity P

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3

At your table...

Which of the above ideas do you think you are already doing?

Which would you like to work on?

It is our choices that show what we truly are, far more than our abilities.

Let’s watch a short video clip… P

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4

What did you like about how the supervisor gave feedback?

What could the supervisor do better?

Give Difficult Feedback – Case Study P

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4

You overhears a conversation between a co-worker, Mabel and a student that you supervise.

She says,

“You people never get your work done do I have to pick up the slack!”

Large Group: Let’s outline… P

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5

Thoughts Observations My Feelings My Needs

Mabel’s Feelings Mabel’s Needs

Organization’s Needs

Possible Feedback to Mabel

• I noticed…

Push-Push Back Phenomenon P

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4-5

In pairs…

Practice delivering YOUR feedback with a “Push Back”.

Prepare for defensiveness.

Use reflective listening + empowering questions.

What if I’m the one getting the feedback? P

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6

Individually...

• Read the box.

• Underline or circle what strikes you.

“A difficult person is someone who presents issues or acts in ways that are beyond our current skill level to meet openheartedly; the difficulty is in us, and not about the other person.”

-- Inbal Kashtan, Miki Kashtan from BayNVC

Progress begins with just one step P

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6

UW

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@Lu

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• Sponsored by Office for Equity & Diversity

• Open to all staff

• Runs throughout academic year

• Advances University’s mission to cultivate diverse approaches to leadership

• Applications due early June

• Contact OED at 263-2378

For Week 8 (April 25th)

Try-Out Card

• What do you want to try this week?

• Answer the interview question for this week.

Reading for Week 7

Read: • “The 7 Habits of Highly Effective People” by S. Covey • “First Things First” by Covey & Merrill