sitting or standing · •designing, building & outfitting our own buildings •‘do it right...
TRANSCRIPT
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SITTING OR STANDING
Are we at a paradigm shift in how we work?October 3th, 2016
BlackBerry
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OVERVIEW
Internal Use Only
• BlackBerry Overview
• Where we started, evolved to & are going
• Ongoing challenges & gaps
• Opportunities for CRE-MSD
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HTTPS://WWW.YOUTUBE.COM/WATCH?V=YYR4INEWDN4
Internal Use Only
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WHERE WE STARTED
• Ergonomics included in New Hire Orientation/ Audit Checklists
• Office Ergonomic Training by request and in person only
• Reactive furniture purchases
• No protocols set globally
• Ergo Assessments/ accessories only available locally
• No analysis
Internal Use Only
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HOW WE EVOLVED• Recruited a team of Ergonomic Specialists
• Formal Ergonomic Programs implemented
• Mandatory online customized & interactive training
• On-line assessment request system
• Furniture Standards- Sit/stand furniture mandatory for specific functions
• Integrated design approach for ergonomics and safety
• EHS Management System- considered Ergonomic Risks & Controls
• Incorporated ergonomic statistics in overall EHS performance reporting
• Set Corporate wide targets & objectives around ergonomics
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DECISION FOR SIT/STAND WORKSTATIONS
• Research: “Sitting is bad, standing is good”
• Cost not an issue
• Designing, building & outfitting our own buildings
• ‘Do it right the first time’ mentality
• Accommodations & requests for standing were on the rise
• Cultural trends- high tech sector
• Ergonomic Specialists acting as advocates
• We had a business case- injury statistics, lost time costs, company standards
• Allowed for flexibility- early return to work, moving people around
Internal Use Only
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PRIORITIZATION FOR SIT/STAND WORKSTATIONS
• Employees tied to phones & computers (Operations Centers, Call Center)
• Performing shift work (Manufacturing & Repair)
• Employees requiring accommodation
Internal Use Only
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OPTIONS FOR STANDING
• Full height adjustable workstations- 20% of office workstations globally &
manufacturing & global repair
• Keyboard cut-outs
• Fixed Desks- used ergonomic accessories
• “Add-on” sit/stands, monitor arms, adjustable tables- accommodations
Internal Use Only
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MEASURES OF SUCCESS
• Target of reducing MSDs of 10% was met (2013/14)
• Reduction of claims in Manufacturing
• Reduction in reported discomfort in offices
• Likely attributed to multiple factors
• Employees responded favorably- improved morale
& well-being
• Higher usage of sit/stands initially- novelty,
flexibility, perk
Internal Use Only
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WHERE WE ARE TODAY: ‘RIGHT-SIZING’ MODE
• Cost restrictions
• Building closures, moves, consolidations:
• Aggregate loss of sit/stand workstations (motorized desks)
• Use of “add-on” sit/stand options only for accommodations
• Not tied to job design
• Leasing spaces- take what you get
• Surplus of ergonomic accessories & add-on sit/stands- re-deploy
• Focus on ergonomics & dedicated resources have declined
• Prioritizing those with medical notes- Third party Benefits Providers doing assessments
Internal Use Only
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SIT/STAND USE AT BLACKBERRY
• <5% of sample population standing at one time (out of 450 employees)
• Employees are busy, not top of mind
• Lack of education, awareness & body consciousness
• Small things seen as obstacles- i.e. wires too short, monitor drivers not installed
• Those that are standing:
• Have discomfort or medical condition (accommodation)
• Are aware of the research
• Are active, health conscious people
Internal Use Only
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TRENDS & STATISTICS (GLOBAL)
Internal Use Only
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
80.00%
90.00%
100.00%
FY16 - Q1 FY16 - Q2 FY16 - Q3 FY16 - Q4 FY 17 - Q1
ERGONOMIC ASSESSMENTS - GLOBAL* 94% OCCUR IN CANADA, 6% IN USA *
ASSESSMENT WITH PERMANENT OR TEMPORARY ACCOMMODATIONS ASSESSMENTS WHERE SIT/STAND RECEIVED
ASSESSMENTS REQUIRING EQUIPMENT
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CHANGING THE WAY WE WORK
Internal Use Only
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INCORPORATING MOVEMENT INTO THE WORKDAY
• Leverage workstation/chair features- alternating positions
• Stand-up/ walking meetings- no WebEx
• Training ‘on the move’, GEMBAs
• Walks at lunch, walks around the floors
• Stand up to collaborate- open concept office, collaboration
stations
• Different floor for washroom/coffee, distant parking spots
• Dedicated rooms for alternative working/stretching/exercising
Internal Use Only
Movement
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WHERE WE ARE HEADING AT BLACKBERRY
• ‘Join the Movement’ Education campaign
• Office competitions
• Visual cues
• Engaging business unit leaders and ergo advocates
• Ergo 101 for JHSCs
• Company wide communication/articles
• Desk drops- tips/stretches
• Office blitzes- assessments ‘on the fly’
• Integrated Ergonomics Training > EHS course > Business Standards & Principles
Internal Use Only
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OVERALL CHALLENGES
• Organizational re-structuring at a fast pace –
need to stay nimble and sustainable
• Amount of work vs. doing it right
• Media influence on Sitting is the new smoking
• Mobile workforce, home workers and how to accommodate
• Open office design, privacy (information and modesty)
Internal Use Only
• Lack of body awareness – use of equipment,
uptake of information & application
• Overall approach to office design not taking
the human factor into consideration
• Changes in leadership – retelling the story
• Cost & prioritization
• Medical notes- not specifying
limitations/restrictions
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WHERE ARE THE GAPS?
Where do we need research now?
• Sitting vs standing vs movement based work, the open office
• Development of guidelines and training
• Assistance with medical note interpretation or research of benefits
• Technology changes and how we work
• Sustaining behavior changes in a busy environment- cultural shift
• Evaluating effectiveness of interventions (KPIs, measures of success), affects on productivity & morale
• A movement culture- integration into overall wellness programs and workplace design
Internal Use Only
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OPPORTUNITIES- ROLE FOR CRE-MSD
Need for an overall workplace approach:
• Suggestions on changing behavior
• Tips on how to include movement in job design
• Effective scalable approaches
Cost consciousness- Who gets what based on:
• Job design/function
• Medical issues
• “He/she has one, I want one” mindset
Knowledge transfer:
• Medical community & Health Practitioners
• Organizational Leaders- Decision Makers
• Ergonomists, EHS Professionals
• Furniture/Office Space designers
Internal Use Only
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HOW DO WE EMBRACE THE PARADIGM SHIFT IN HOW WE WORK?
“Movement complexity is
by far the reason why we
become human” Ido Portal
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QUESTIONS OR IDEAS FOR DISCUSSION?