situation manual – mass care · situation manual – mass care time allotted 195 minutes . ......

Situation Manual – Tabletop Exercise 1 Disaster Resistant Communities Group – www.drc-group.com

Situation Manual – Mass Care

Time Allotted 195 Minutes


Shake Out – Exercise Play

During the Shake Out Santa Barbara County Tabletop Exercise it will be important to remember and comply with the following statements:

• THIS EXERCISE IS DESIGNED AS AN EARTHQUAKE RECOVERY EXERCISE.

• DO NOT JUMP AHEAD IN THE EXERCISE SCENARIO.

• NEVER MAKE ASSUMPTIONS THAT CERTAIN ACTIONS WILL BE TAKEN.

• THOROUGHLY REVIEW ALL SCENARIOS AND INJECTS AS THEY ARE PRESENTED DURING THE EXERCISE.

• IF INSTRUCTED BY AN INJECT TO PLACE A PHONE CALL TO OUTSIDE AGENCIES, ORGANIZATIONS AND / OR VENDORS THE CALL MUST BE MADE.

• IDENTIFY ONE INDIVIDUAL TO BE RESPONSIBLE FOR INPUTTING RESPONSES TO EXERCISE INJECTS.



Shake Out – Scenario – # 001 Images of Earthquake Damage / Earthquake Response

Situation Report # 1

Sunday – October 17 2010 – 7:00PM PDST

At 1:37PM PDST residents throughout Santa Barbara County begin to feel the ground roll and shake. Initial seismic reports indicate that a 6.8 magnitude earthquake occurred along the Santa Ynez Fault, which runs the length of the Santa Ynez Valley from the wilderness area in the east through the communities of Solvang, Buellton and Lompoc.

Once areas affected by the earthquake become accessible, local and regional emergency response personnel initiate life safety operations. From conducting needs assessment to carrying out search and rescue operations law enforcement agencies, fire departments, EMS, emergency management officials and various volunteer agencies are working together to meet the immediate earthquake caused needs of the county’s residents.

In the hours following the earthquake, local television is filled with images of damaged homes and commercial buildings along with roads and bridges. Initial estimates indicate that as many as 1,200 homes have sustained damage with approximately 110 so badly damaged that they will need to be demolished.





Monday – October 18 2010 – 7:00PM PDST

Official reports from area hospitals and health care facilities indicate that only 63 individuals sustained injuries, most of them being minor in nature. However there were three members of a family in Lompoc who died during the earthquake when their home collapsed.

P G & E estimates that up to 80% of the electrical power is out to the communities affected by the earthquake.

Overnight 187 individuals were sheltered in tents in several open areas.





Tuesday – October 19 2010 – 7:00PM PDST

For the past two days response activities have continued at a fevered pitch. The Santa Barbara County Emergency Operations Center is maintaining 24 hour a day operations to support the various earthquake response activates.

As the level of damage is confirmed via Damage Assessment and the immediate needs of the residents are being met, the pace of the county’s response agencies begin to settle into a routine and the county’s Emergency Operations Center shifts from a 24 hour a day operation to a 7:00AM until 9:00PM operation.






Wednesday – October 20 2010 – 7:00PM PDST

Three days have now come and gone since the earthquake occurred in the Santa Ynez Valley. The county’s residents, business leaders and government agencies have begun to shift their attention to recovery activities.


Santa Barbara County’s Office of Emergency Services has completed its Detailed Damage Assessment with the following results:

Structure Type Affected Minor Damage Major Damage Destroyed

Mobile Homes 73 51 39 19

Homes 285 356 223 84

Apartment 13 22 11 0

Total 371 429 273 103

The Detailed Damage Assessment indicates that a total of 1,176 residences have sustained some level of damage. A breakdown of the Damage Assessment between the three affected communities is as follows:

Community Total Residences

Buellton 153

Lompoc 804

Solvang 219

P G & E has estimated that up to 30% of the residents currently without electrical power will have it restored by the end of the day. However, their estimates indicate that it may take an additional 20 days before electrical utilities are totally restored.


In addition cable, telephone, water and sewage providers have started down the path of restoring services to residents and businesses in the affected communities.



Shake Out – Scenario – # 005 Image of EOC

The Santa Barbara County Emergency Operation Center (EOC) remains operational. However the overnight activities have begun to slow down as the transition from RESPONSE operations to RECOVERY operations begins.

Four days have now passed since residents of Solvang, Buellton and Lompoc felt the force of the 6.8 earthquake.

Members of the Santa Barbara County VOAD have begun moving from initial earthquake response activities to recovery activities.

VOAD membership contact information for the exercise can be found below.

DOWNLOAD, SAVE AND PRINT PHONE NUMBERS

VOAD Membership – Phone Numbers

It is important to keep of copy of the phone numbers found at the above link as you will be asked to place phone calls to fellow VOAD members throughout the exercise.



Shake Out – Inject – # 006 Image of Santa Barbara County VOAD

Determine if the following VOAD members have a leadership or support role in providing Mass Care (Feeding, Sheltering and / or Bulk Distribution) assistance to county residents during the recovery phase of the earthquake.

Alpha Resource Center of Santa Barbara Yes No Unsure

If the above answer is yes. – Describe their role:

Alzheimer’s Association Yes No Unsure


American Red Cross – Santa Barbara County Chapter Yes No Unsure


California Southern Baptist Convention Yes No Unsure


Calvary Chapel Yes No Unsure


Catholic Charities Yes No Unsure



Community Action Commission of Santa Barbara County Yes No Unsure


Community Partners in Caring Yes No Unsure


Direct Relief International Yes No Unsure


Easterday Construction Inc Yes No Unsure


Easy Lift Yes No Unsure


Family Service Agency Yes No Unsure


Foodbank of Santa Barbara County Yes No Unsure



Good Samaritan Services Yes No Unsure


Habitat for Humanity of Northern Santa Barbara County Yes No Unsure


Habitat for Humanity of Southern Santa Barbara County Yes No Unsure


Independent Living Resource Center Yes No Unsure


Jewish Federation of Greater Santa Barbara Yes No Unsure


Long Term Care Ombudsman Services Yes No Unsure


Salvation Army Yes No Unsure



Santa Barbara Amateur Radio Club Yes No Unsure


SBCares Yes No Unsure


ServiceMaster Inc Yes No Unsure


SMOOTH Inc Yes No Unsure


SYV People Helping People Yes No Unsure


Transition House Yes No Unsure


United Way of Northern Santa Barbara County Yes No Unsure



United Way of Santa Barbara County Yes No Unsure


Unity Shoppe Yes No Unsure


Visiting Nurse & Hospice Care of Santa Barbara Yes No Unsure




Shake Out – Inject – # 007 Image of Priority

Based on current information prepare a prioritized Incident Action Plan outlining specific Mass Care activities that will be undertaken by your organization in the days and weeks to come.

Be prepared to brief other VOAD members on these activities during an up-coming conference call

Activity # 1:

Activity # 2:

Activity # 3:

Activity # 4:

Activity # 5:



Shake Out – Scenario – # 008 Image of Conference Call

The VOAD leadership is requesting that all member organizations participate in a brief earthquake recovery activity Conference Call.

At this point call into the Conference Call information found below.

• Conference Call Number - 724-444-7444

• Call ID Number - 79799 #

• Account Number - 1 #

Santa Barbara County VOAD

Earthquake Recovery Conference Call Agenda

Role Call

• American Red Cross

• California Southern Baptist Convention

• Catholic Charities – Lompoc

• Catholic Charities – Santa Barbara

• Catholic Charities – Santa Maria

• Community Action Commission of Santa Barbara County

• Direct Relief International

• Easy Lift Transportation Inc

• Easterday Construction Inc

• Foodbank of Santa Barbara County

• Jewish Federation of Greater Santa Barbara

• Service Master Anytime

• Smooth Inc

• Unity Shoppe

• Westmont College

Activity Reports

• Each VOAD member will present an activity report outlining their plans based on their Incident Action Plan that was developed earlier in the exercise for each of the work groups they are participating in.

County EOC / VOAD Liaison Reporting


• Review process of reporting VOAD member activities to the Santa Barbara County EOC / VOAD Liaison.

• Reporting activities can be accomplished either by calling the VOAD Liaison at the phone number on the VOAD Membership Phone Number list or by sending an e-mail to: [email protected].



Shake Out – Stop Point – # 009 No Image

STOP POINT

Time Allotted N/A


Shake Out – Scenario – # 010 No Image

Follow the instructions found in the “Great California Shake Out” drill video found below.

If the “Great California Shake Out” drill has already been performed at your location, please continue to move forward in the exercise by clicking on the Forward Arrow.

CLICK ON VIDEO TO PLAY

Video # 3 – Drop – Cover – Hold On



Shake Out – Inject – # 011 Image of Walmart

Having identified VOAD members who have a role in Mass Care are there any other community / faith based organizations, government agencies and / or for-profit companies in Santa Barbara County that would / could be of assistance in providing help with feeding, sheltering and / or bulk distribution activities?

Yes No

If the above answer is yes. – List other organizations, agencies and / or companies and briefly describe the support that they can provide to meet the disaster caused needs of earthquake survivors.

Organization # 1:

Organization # 2:

Organization # 3:

Organization # 4:

Organization # 5:



Shake Out – Inject – # 012 Image of Disaster Application Center

The Federal Emergency Management Agency (FEMA), the California Emergency Management Agency (Cal EMA) and the Santa Barbara County Office of Emergency Services (OES) have coordinated to establish Disaster Recovery Centers (DRC) at the following locations in the Santa Ynez Valley:

• Buellton Recreation Center

301 Second Street

Buellton California

• Solvang Branch Library

1745 Mission Drive

Solvang California

• Anderson Recreation Center

125 West Walnut Street

Lompoc California

The hours of operation for all three DRCs is 8:00AM through 8:00PM Monday through Saturday and 12:00PM through 8:00PM on Sunday.

Find out more about DRC.

Does your organization have a role in providing assistance to earthquake victims at the DRC?

Yes No Unsure

If the above answer is yes. – Describe how your organization would fit into the DRC structure and identify what services your organization would be able to provide to earthquake victims.

If the above answer is no. – Describe why your organization would not be a part of a DRC.


If the above answer is unsure. – Identify who your organization would contact for information regarding your participation in one or several of the DRCs.



Shake Out – Inject – # 013 Image of ICS / NIMS

Various levels of Incident Command System (ICS) and National Incident Management System (NIMS) training are required for all individuals taking part in earthquake response activities in Santa Barbara County. Are the same requirements in place for individuals facilitating recovery activities due to the earthquake?

Yes No Unsure

If the above answer is yes. – Describe the level of ICS / NIMS training that is required.

National Incident Management System (NIMS) information.



Shake Out – Inject – # 014 Image of Command

Describe the coordination / management structure that will be utilized among the various VOAD members to ensure that the needs of all earthquake victims are met.

Will your organization be relying on the VOAD Liaison in the county’s Emergency Operations Center (EOC) as its conduit for recovery information and activity reporting?

Yes No

Will your organization place its own liaison in the county’s EOC to serve as its conduit for recovery information and activity reporting?

Yes No

Describe how important issues will be discussed, decided and then communicated among the various VOAD members.



Shake Out – Inject – # 015 Image of Feeding

Having the ability to track the Mass Care activities being undertaken by various VOAD members will provide for a systematic, coordinated and efficient recovery from the earthquake.

Describe how Mass Care activities among the VOAD membership will be tracked to reduce duplication of services.



Shake Out – Inject – # 016 Image of Clean-Up Kits

Residents throughout the Santa Ynez Valley are asking for clean-up supplies to assist them with their recovery efforts.

Will your organization be able to assist? Yes No Unsure

If the above answer is no. – Identify the VOAD member to whom you would refer this request.

Thoroughly document the results of all discussion with partner VOAD Members.

Call the VOAD member to whom you would refer this request in an effort to ensure that they will be able to meet the need.

Was the VOAD member you contacted able to fulfill the request? Yes No

If the above answer is yes. – Describe the actions that would be taken.

If the answer to the first question was yes. – Would you coordinate these actions with other VOAD members?

Yes No

If the above answer is yes. – Call the other VOAD member(s) to discuss how actions will be coordinated and describe the actions that would be taken.



Shake Out – Inject – # 017 Image of Donated Supplies

Does your organization utilize the internet-based California Donations Portal (AidMatirx)? Yes No

If the above answer is yes. – Identify the individual who has access to the portal. This is the individual who is allowed to post requests for and access available in-kind donations for your organization.

California Donations Portal (AidMatrix) Overview


Video # 8 – AidMatrix

Additional information on the California Donations Portal can be found below.

ACCESS LINK

California Emergency Management Agency – Donations Management Overview

California Donation Portal

Briefly describe how the California Donations Portal could be utilized by your organization.

Should your organization become part of the California Donations Portal network?

Yes No Unsure

If the above answer is yes. – Briefly describe how you believe your organization would utilize the network.




Residents on the south side of Lompoc have called and are asking when will your organization be bringing food boxes as well as hot meals to their area.








Yes No




Shake Out – Scenario – # 019 No Image

The American Red Cross in coordination with the Southern Baptist Convention has established a Mass Care (Feeding) base of operations at a Baptist Church located in the Santa Ynez Valley.


Video # 10 – Mass Care – Mobile Kitchen / ERVs



Shake Out – Inject – # 020 Image of Supplies

Contact a VOAD member who is helping coordinate Financial / In-Kind Donations to ask if they would be able to assist in acquiring any donations of supplies that could help support the various aspects of the Mass Care operations.

Identify the VOAD member that was contacted.

Were they willing to assist? Yes No



Shake Out – Inject – # 021 Image of KABC Logo

A reporter from KABC Channel 7 in Los Angeles is on the phone asking if your organization needs any assistance with its efforts to meet the feeding, sheltering and / or bulk distribution needs of earthquake victims in the Santa Ynez Valley.

Will your organization request assistance? Yes No Unsure

If the answer is yes. – Describe in detail the kind of assistance that will be asked for.




Contact the VOAD Liaison at the county EOC to provide an up-date on your organizations activities.

Reporting activities can be accomplished either by calling the VOAD Liaison at the phone number on the VOAD Membership Phone Number list or by sending an e-mail to: [email protected].



Shake Out – Inject – # 023 Image of Bottled Water

Victoria Pointer, the City of Buellton’s Mayor, has just called and is requesting that your organization supply a large quantity of bottled water to the city so they can distribute it to city residents until the municipal water system is restored.








Yes No




Shake Out – Inject – # 024 Image of J & D Food Service Logo

J & D Food Service of Fresno has contacted your organization to donate an assortment of canned food to support the needs of earthquake survivors. The donation is an assortment of 57 pallets of individual serving size canned vegetables, soups and fruits.

Will your organization accept this donation? Yes No Unsure

If the above answer is no. – Identify the VOAD member to whom you would refer this donation.


Call the VOAD member to whom you would refer this donation in an effort to ensure that they will be able to utilize the supplies.

Was the VOAD member you contacted able to take possession of the supplies? Yes No

If the answer to the first is yes. – Describe how your organization would utilize the supplies.

Would you coordinate the utilization of these supplies with other VOAD members? Yes No

If the above answer is yes. – Call other VOAD member(s) via phone to discuss how the supplies will be shared in an effort to meet the needs of earthquake survivors.


situation manual – mass care · situation manual – mass care time allotted 195 minutes . ......

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