RESUMEM. Siva Ram ____________________________________________________________________________________

Objective:  

To start my management career, by joining a highly professional organization and grab good career advancement through large efforts and innovative work techniques.

Work Experience:

I worked with Reliance Communications as Customer care associate for Mobile Business for 1 year, since 14/10/2011 to 16/10/2012.

Presently I am working with Vodafone South India Ltd. as an Activation officer from 29/10/2012 to till date.

Professional Qualifications:

Extremely bright academic records with absolute performance consistency. Thorough understanding of the fundamental principles of business

administration and their practical usage.

Highly organized thought process and well structured problem dealing attitude with an edge of innovativeness.

Ability to handle both, the internal activities of an organization as well as the external dealings with customers, vendors etc.

Uncommon command over spoken and written English.

Very strong in handling the MS office tools and web search tools.

Academic Education:

Completed Post graduation in Business Administration (M.B.A) from Dr. Samuel George Institute of Engineering & technology, Markapur, Prakasham Dist. A.P affiliated to JNTU Kakinada ( JNTU-K) with an aggregate of 75% during the years 2009-2011 with duel specialization of “MARKETING & HUMAN RESOURCE”

Graduated in Bachelor of Science, from Aditya Degree College, Srikakulam affiliated to Andhra University, Vishakhapatnam. With an aggregate of 65.08%, year 2006-2009.

Intermediate (10+2) from Narayana Junior, College, Srikakulam, A.P with an aggregate of 65% during the years 2004-2006.

S.S.C from Ashoka Public school, Amadalavalasa, Srikakulam, A.P with an aggregate of 74.66%, during the years 2003-2004.

Extra Curricular Activities:

Participated in the National level symposium conducted at Dr.S.G.I.E.T, MARKAPUR.

Participated in Management Programme “NEO PHYTE” conducted at Prabath Institute of Management Studies” at Nandyal, Kurnool district, A.P.

Event organizer in all school and college cultural activities and other technical / educational events.

Interests and Hobbies:

Solving Sudoku Playing cricket. Listening to music of all genres.

Key Responsibilities:

Handling A2 operations. Handling NSB and Lead Team make process faster. Maintaining the good TAT. M-Pesa as a new process in the activations as well. Visiting outlets and suggestions on the M-Pesa and Prepaid will be given. When I worked with Reliance communications I handled postpaid sales voice

as well as data. I got opportunity to go for Customer care for the Retentions and Service part

in that.

Personal Details :-

Father’s Name : M. KrishnaOccupation : Railway Employee (West Bengal).Date of Birth : 07/ 12 / 1988.Marital status : SingleExpected employment status : Full timeContact No. : 9885018630E-mail : siva.madabushi@vodafone.com

Permanent Address:L/21, A1, unit 2, new settlement, Kharagpur, West Bengal – 721 301.

Present Address:C/o. C Kishore,H no: 9-6-72, road no: 2,DB Nagar, Champapet, Hyderabad – 500 079.

DECLARATION

All the above furnished details are correct and true to the best of my knowledge and belief.

Place:

Date: (M.SIVARAM)