STUDENT INDUSTRIAL WORK EXPERIENCE SCHEME

INDUSTRIAL TRAINING REPORTHappiness Daniel. Okoranigerian airspace management agency | margaret ekpo international airport calabar, cross river state

INSTITUTE OF TECHNOLOGY AND MANAGEMENT UGEP, CROSS RIVER STATE

DEPARTMENT OF BUSINESS MANAGEMENT AND ENTREPRENEURSHIP

AN INDUSTRIAL TRAINING REPORT

BY

OKORA HAPPINESS DANIEL

BME1309017

PLACE OF ATTACHEMENT

NIGERIAN AIRSPACE MANAGEMENT AGENCY, MARGARET EKPO INTERNATIONAL AIRPORT CALABAR, CROSS RIVER STATE

HUMAN RESOURCES DEPARTMENT

PERIOD OF ATTACHEMENT

6TH JULY, 2015 – 23RD OCTOBER, 2015

IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE AWARD OF THE NATIONAL DIPLOMA (ND) IN BUSINESS

MANAGEMENT AND ENTREPRENEURSHIP

 

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Dedication

This report is dedicated to God Almighty, for his faithfulness and for his wonderful works to

us children of men.

I also dedicate to my family and other well-wishers for their wonderful love. May God bless you all (Amen)

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TABLE OF CONTENT

Title Page

Cover page……………………………………………………………………………….1

Dedication………………………………………………………………………………...2

Table of content…………………………………………………………………………..3 – 4

Acknowledgment……………………………………………………………………………...5

Preface…………………………………………………………………………………………6

Chapter One

Section 1

1.1 Introduction………………………………………………………………………………..71.2 Objectives of this report………………………………………………………………….8

Section 2

2.1 Origin and History of Nigerian Airspace Management Agency……………………..9

Vision of the Agency………………………………………………………………………….9

Mission of the Agency………………………………………………………………………..9

2.2 Social Responsibility of NAMA………………………………………………………….10

2.3 Functions of the Agency…………………………………………………………………11

2.4 Staff strength of the Agency…………………………………………………………….12

2.5 Functions of Agency Units……………………………………………………………….13

2.5.1 Air Traffic Control Services…………………………………………………………….13

2.5.2 Air Navigation Aids Department………………………………………………………14

2.5.3 Aeronautical Communication Department…………………………………………..15

2.5.4 Search and Rescue Civil Military Coordination……………………………………..15

2.5.5 Electromechanical Department………………………………………………………16

2.5.6 Finance and Account Department…………………………………………………..16

2.5.7 Commercial Department……………………………………………………………..17

2.5.8 Administrative Department……………………………………………………………17

2.5.9 Terrestrial Services Department……………………………………………………..18

2.6 Overview of the Human Resources Department………………………………………19

2.7 Organisational Structure of NAMA Calabar………………………………………….20

2.8 Organisational Structure of NAMA Headquarters…………………………………….20

Chapter Two

Section 3

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3.1 Human Resources Department…………………………………………………….21

3.1.1 Vision of the Department………………………………………………………….21

3.1.2 Mission of the Department………………………………………………………..21

3.1.3 Functions of the Department…………………………………………………….21 – 22

3.2 Evidence of Experience Gained during SIWES…………………………………22 – 23

3.3 Description of student strength and weakness at NAMA……………………….24

3.3.1 Description of how strength was utilized for effectiveness……………………24

3.3.2 Description of how weakness was managed for effectiveness……………….24 – 25

3.4 Job Role Description…………………………………………………………………25

Chapter Three

Section 4

4.1 Conclusion…………………………………………………………………………….26

4.2 Recommendation for ITF……………………………………………………………26 – 27

4.3 Recommendation for ITM, Ugep…………………………………………………..27

References……………………………………………………………………………….28

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Acknowledgement

My sincere gratitude goes to God almighty, the author and finisher of my faith who made the

SIWES a reality.

I am most grateful to my loving parents Rev. & Mrs Daniel Okpa for their financial and moral

support, I cannot but appreciate my siblings for their kind gestures towards me.

My unalloyed gratitude also goes to the entire staff of Nigerian Airspace Management

Agency Calabar, most especially the members of Human Resources departments for their

moral support and for making my SIWES training period worthwhile.

Lastly, I want to appreciate all my departmental lecturers for what they have invested in me,

most especially Mr Victor for taking us through People in Business module.

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Preface

This report serves as my personal experience during the student industrial work experience

scheme program at Nigerian Airspace Management Agency Human Resources Department

Calabar Airport Cross River. This report can be of great help to students of Business

Management and Entrepreneurship both in ITM and even outside the school who may wish

to undertake their training in a similar establishment and to any reader or researcher who is

most likely to gain one or two things from my experience.

The methodology of this report was based majorly on practical observation. However, some

of the details in this report were from the organisational framework and laid-down or

documented texts within the organisation.

The overall activities in the organisation includes, billing of Aircrafts, publishing Aeronautical

information, Navigational Aid Safety, job creation and also holds high social responsibility

towards it environs and community.

The students’ industrial work experience scheme is a skill training programme designed to

expose and prepare students for the industrial situation they are most likely to meet after

graduation. Therefore this has to involve employers in the process of preparing students for

employment in industries. Furthermore, this report gives details of all activities undertook

during my four (4) months training at NAMA Calabar.

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Section 1

1.1 INTRODUCTION

Training is a very essential part of every life at every level.

In order to improve the skills of student and to widen their knowledge base on their various

fids of specialization, there is need to educate them outside their learning environments

(institutions).

This can simply be achieved through students industrial work experience scheme (SIWES)

established by the Federal Government of Nigeria in 1973.

The scheme is an integral part of some degree and diploma programme as instruction of

higher learning in Nigeria. It has been designed to take place outside the school environment

so as to expose student to practical work experience on their field of study during the period

of the training.

The scheme is a technology manpower training set up as part of the federal government

policy on education in Nigeria.

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1.2 OBJECTIVES OF THIS REPORT

The purpose of this report is to give a summary of the skills, knowledge and experience I

was privileged to gather at Nigerian Airspace Management Agency (Human Resources

Department) throughout my four (4) months of industrial training. I also use this medium to

write to offer useful suggestions based on experience to both the programme centre and the

institution on ways of improving the programme.

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Section two

2.1 ORIGIN AND HISTORY OF NIGERIAN AIRSPACE MANAGEMENT AGENCY

The Nigerian Airspace Management Agency (NAMA) P.M.B. 21084 has its headquarters

located opposite the domestic terminal of the Murtala Mohammed Airport Ikeja with

outstations/branch offices located in all the various airports in the country.

Nigerian Airspace Management Agency (NAMA) was established by the Act of Parliament

No.48, commencement date of 29th May, 1999, as a body corporate with perpetual

succession and common seal; that may sue or be sued in its corporate name and shall own,

hold or dispose of property (whether movable or immovable). The agency has a governing

board headed by a part time chairman, he is appointed by the President Commander in-chief

of the armed forces for a term of four years.

NAMA in the Aviation industry is charged with the responsibility of ensuring Aircraft safety

within the Nigerian airspace as well as the provision of facilities for safe take-off and landing

of any aircraft. These facilities include Distance Measuring Equipment(DME),Instrument

Landing System(ILS),Non Directional Beacon(NDB),Very high Omni directional Radio

range(VOR),Radio Directing And Ranging(RADAR) etc. Provision of these facilities must be

in line with the International Standard And Recommended Practices (ISARP) as stated by

the International Civil Aviation Organization (ICAO).

VISION

To be one of the leading Air Navigation Service Providers (ANSP) in the world.

MISSION

To provide safe, efficient, effective and economic Air Navigation Services to airspace users,

through deployment of new technologies and dedicated workforce.

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Tower controlling aircraft

2.2 SOCIAL RESPONSIBILITY

The Nigerian Airspace Management Agency has a high sense of responsibility towards her

community and environs. It is an evidence shown by the way the organisation assiduously

creates an empowering environment that accepts and trains industrial attachment students

and National youth corps members posted to the organisation.

One among other department that does this training is Information Communication

Technology department, this department has an organised orientation training class for the

IT students and NYSC members. It is geared towards tutoring the students and corps

members to facilitate the acquisition of requisite knowledge and skills that would enable

them function effectively as IT professionals and also meet industrial requirements.

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2.3 FUNCTIONS OF THE AGENCY

1. The agency provide air traffic services in Nigeria, including air traffic control, visual

and non-visual aids, aeronautical telecommunication services and electricity supplies

relating thereto, to enable public transport, private, business and military aircraft fly,

as far as practicable and as safely as possible;

2. Provide aerodromes at all the major Nigerian airports, the navigation services

necessary for the operation of aircraft taking-off and landing and integrate them into

the overall of air traffic within the Nigerian airspace;

3. Minimize or prevent interference with the use or effectiveness of all apparatus used

in connection with air navigation and for prohibiting or regulating the use of all such

apparatus and display of signs and lights liable to endanger aircraft and endanger the

use of Nigerian airspace;

4. Generally secure the safety, efficiency and regularity of air navigation;

5. Require persons engaged in or employed in or in connection with air navigation, to

supply meteorological information for the purpose of air navigation, as may be

deemed appropriate from time to time;

6. Provide adequate facilities and personnel for effective security of navigational aids

outside the airport perimeters;

7. Create conditions for the development, in the most efficient and economic manner, of

air transport services;

8. Procure, install and maintain adequate communication, navigation and surveillance

and air traffic management facilities at all airports in Nigeria;

9. Take necessary steps to prevent, as far as possible, penetration of control airspace

by any aircraft, civil or military without co-ordination with the air traffic control unit

concerned;

10. Encourage research and development relating to all aspects of the Nigerian airspace

designed to improve air safety;

11. Undertake systems engineering development and implementation for

communications, navigation and surveillance and air traffic management;

12. Charge for services provided by the Agency;

13. Co-ordinate the implementation of search and rescue services; and

14. Discharge the operational, technical and financial air traffic service commitments

arising from Nigeria’s membership of international organization and other air

navigation agencies.

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Air Traffic Control Radar

2.4 STAFF STRENGTH OF THE AGENCY

The Agency has a good number of staff within the 24 Airports in the Country which they

operate, with research from the Agency website I have been made to understand that they

employ qualified and educated staff and they also motivate their staff in terms of wages,

training and development and staff welfare services.

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2.5 FUNCTIONS OF AGENCY UNITS

2.5.1 AIR TRAFFIC CONTROL SERVICES

Air Traffic Control Service (ATCS), presently referred to as Air Traffic Management (ATM) is

one of the most important services provided by the Agency. The ATCS is the direct medium

by which the major customers of the Agency (Aircraft operators) access and rate the quality

of service being provided.

ATC is divided into the following departments:

1. Operations

2. Standards

3. Airspace Planning

4. Technical Evaluation

5. Search and Rescue Civil\Military Coordination

FUNCTIONS OF AIR TRAFFIC CONTROL SERVICES

a. Air traffic control service (ATCS) is a service provided for the purpose of preventing

collisions between aircraft; on the manoeuvring area, between aircraft and

obstructions; and to expedite and maintain an orderly flow of air traffic.

b. Air Traffic Management is the dynamic, integrated management of air traffic and

airspace including Air Traffic Services, Airspace Management and Air Traffic Flow

Management (safely, economically and efficiently) through the provision of facilities

and seamless services in collaboration with all parties and involving airborne and

ground-based functions.

c. Air traffic advisory service a service provided within advisory airspace to ensure

separation, in so far as practical, between aircraft which are operating on IFR flight

plans.

d. Alerting service a service provided to notify appropriate organizations regarding

aircraft in need of search and rescue aid, and assist such organizations as required.

e. Flight Information service a service provided for the purpose of giving advice and

information useful for the safe and efficient conduct of flights.

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2.5.2 AIR NAVIGATION AIDS DEPARTMENT FUNTIONS

Navigation aids department is responsible for the installation and maintenance of the

following navigational aids facilities.

a. Instrument Landing System(ILS)

b. Very High Frequency Omni directional Radio Range(VOR)

c. Distance Measuring Equipment(DME)

d. Non- Directional Beacon(NDB)

e. Locators.

Navigational Systems

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2.5.3 FUNCTIONS OF THE AERONAUTICAL COMMUNICATIONS DEPARTMENT

a. Determines the acceptability, or otherwise of any Aeronautical Message brought for

transmission over the Aeronautical, Fixed Telecommunication Network.

b. Transmission and reception of Aeronautical Messages with the use of Radio

Telephony Communication and Data Communication Systems in accordance with

the necessary provisions in ICAO Annex 10 Vol. II

c. The Department is responsible for Aeronautical Fixed Telecommunications Services,

which entails exchanging all categories of messages, voice, digital and data

necessary for the smooth, efficient, safe, regular and economical operation of air

navigation services among the Airports within Nigeria and between Nigeria and other

ICAO contracting states. It also formulates policies in respect of Aeronautical

Telecommunication services and ensures implementation of policy matters through

directives to the field offices.

d. Maintains close liaison with Aeronautical Telecommunications Services of other

contracting states on matters concerning network availability, continuity, integrity and

efficiency.

e. Computes and forwards monthly circuit to ICAO Regional office in Dakar.

f. Ensures availability and performance reports on all NAMA networks, including other

states that have predetermined circuit responsibility.

2.5.4 SEARCH AND RESCUE CIVIL MILITARY COORDINATION

FUNCTIONS OF THE DEPARTMENT

a. Preparation and presentation of policy position papers on SAR/CMC for the Agency.

b. General Coordination of SAR activities with other relevant SAR Agencies, with a

view to forging United SAR Structure in line with IAMSAR Manual Vol. I, II, III.

c. Coordination of the activities of RCCs, RSCs and other SAR units.

d. Monitoring of the application of all SAR regulations and instructions, and ensure

compliance with standards and recommended practices.

e. Regular supervision of aerodrome aircraft crash/emergency exercises, including SAR

exercise (SAREX).

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2.5.5 ELECTROMECHANICAL DEPARTMENT

Since Aviation business is where safety cannot be compromised, a lot of advanced

technology tools, air navigational aids and Equipment are being deployed by the Nigerian

Airspace Management Agency to ensure high level of air transport safety.

FUNCTIONS

a. Supply of power to all NAVAIDS equipment shelters in remote locations all over the

country.

b. Installation and maintenance of power generators as secondary power supply to all

the NAVAIDS equipment nationwide.

c. Procurement, distribution and maintenance of Tractor and Rotary Slasher to maintain

and control required level of grasses at the NAVAIDS equipment sites within the level

recommended by the equipment manufacturer to avoid interference of the equipment

radiated signal.

d. Procurement, distribution and maintenance of different types of Air conditioners for

offices and the equipment shelters nationwide to keep the equipment within the

ambient temperature recommended by the manufacturer which enables the

equipment to function more effectively and have their lifespan prolonged as well.

e. Procurement and installation of AVR and UPS for supply of uninterruptible smooth

power to the NAVAIDS equipment as supplying reliable electric power for the

operation of these safety critical equipment is very essential.

f. Installation and maintenance of Airfield Lighting Systems.

2.5.6 FINANCE AND ACCOUNT DEPARTMENT FUNCTIONS

a. The Department of Finance and Accounts is responsible for the smooth operations of

the accounting system, financial and material management for the Agency, and for

ensuring that all financial records are properly kept.

b. The Department is responsible for the safeguarding of all the Assets and Liabilities of

the Agency in compliance with relevant accounting standards, financial regulations

and extant circulars.

c. It is equally the responsibility of the Department to ensure that all financial

transactions by the Agency are conducted in the interest of public services in general

and that of the Agency in particular.

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2.5.7 COMMERCIAL DEPARTMENT FUNCTIONS

The Commercial Department is saddled with the responsibility of actualizing the economic

objective of the Agency through:

a. The assessment of operator’s applications for ad-hoc operations and issuance of

invoices for settlement.

b. Collating data on Airline Operations within the Nigerian Airspace for the purpose of

processing their charges.

c. The enforcement of settlement of invoices issued to operators either directly or

indirectly through the IATA clearing house of achieves its goal for zero tolerance for

debts.

d. Exploring and exploiting new Source of Revenue needed for the sustenance of the

Agency.

e. Meeting with operations, handlers and other stakeholders aimed at improving

processes and quick turnaround time.

f. Responding to enquiries from Management, Government Agencies, IATA, ICAO,

AON members and all relevant stakeholders as may be required from time to time.

2.5.8 FUNCTIONS OF ADMINISTRATIVE DEPARTMENT

a. ID card: Issuance and renewal of staff ID cards, Maintain periodic update of

Database etc.

b. Environment: To maintain a healthy, clean and safe Environment of the Agency

through the coordination of all cadres of hired Cleaners, Gardeners and Cleaning

Companies.

c. Reception management: provides manning and ensures compliance with the

Agency’s visiting days.

d. Office Allocation: allocate offices to staff as at when due.

e. AVSEC: Active involvement in the production, review, and updating of the mandatory

ICAO-Specific Aviation Security Manual in liaison with NCAA,

f. Police Community Relations Committee: Active member in the Police Airport

community relation committee.

g. Repair and Maintenance: Repair and maintenance of office equipment and furniture.

h. Motor Vehicles: Coordination and Vehicle Control at the car parks.

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2.5.9 FUNCTIONS OF THE TERRESTRIAL SERVICES DEPARTMENT

Provision, Installation, and maintenance of the following:

a. Very High Frequency (VHF) air-to-ground Radio Communication Network for Air

Traffic Coordination.

b. Very High Frequency (VHF) ground–to-ground Radio Communication Network.

c. High Frequency (HF) voice and data Network for Air traffic Coordination.

d. Air Traffic Voice Switching Systems (Control Tower Consoles).

e. ATC Voice recording System.

f. Telephone Services.

g. Cable network.

h. Switching Systems (PABX).

i. Aerial Rigging and Earthen Systems.

j. Coordination of projects which involve adaptation of new technologies in all aspects

of VHF/HF Voice and Data network.

k. Formulation and implementation of policies relating to Terrestrial Department.

l. Execution of Terrestrial services engineering projects in line with ICAO

Recommendation.

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2.6 OVERVIEW OF THE HUMAN RESOURCES DEPARTMENT

The Human Resource handles all matters relating to workforce, and staff welfare which

includes planning the Agency’s Human Resource by sourcing, recruitment and selection.

Capacity building, evaluation, motivation, job enrichment, compensation and allowances are

also under the purview of the department. The duties also include evolving safety

procedures and its implementation as well as managing the welfare requirements of the

workers thereby maintaining a harmonious worker/management relationship.

Although within the Agency the department is divided into five (5) units which are as follows;

1. Personal unit

2. Training and Manpower Development unit

3. Industrial Relations and Discipline unit

4. Pension unit

5. Staff welfare unit

This is an overview of the department I served within during my four (4) months of SIWES

programme with NAMA Calabar Station.

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2.7 ORGANISATIONAL STRUCTURE OF NIGERIAN AIRSPACE MANAGEMENT AGENCY, MARGARET EKPO INTERNATIONAL AIRPORT CALABAR

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ASM

HOD ATSES

NAVIAIDS

SURV

AVR

HOD AEROCOM

M

AFS

AMS

ARNS

ABS

HOD AIS

CHARTING

HOD H/R

ADMIN

PERSONEL

TRAINING & DEV.

PENSION

HOD ACCTS

HOD COMMS ATOM

ATC

OPERATIONS

ASP

TECH. EVAL.

SRCMC

TELECOMS

HOD ELECTROM

ECH

ALS

Sectary ASM

Chapter two

Section three

3.1 THE HUMAN RESOURCES DEPARTMENT

The human resources department in NAMA has got a big role within the organisation

because they are in-charge of the welfare of their already acquired workforce and the

required workforce, also the shortlisting, selection, recruiting of applicant and also give

effective training to their employees so as to enable these employees carry out their duties

effectively, most especially those working with the Air Traffic Control and Air Traffic Safety

Electronic Services department due to the fact that they work directly with the pilot and are

responsible for the safe landing of Aircraft.

VISION OF THE DEPARTMENT

To be the most strategic Human Resources Service provider within the Aviation Industry.

MISSION STATEMENT OF THE DEPARTMENT

To provide strategic Human Resources services in sourcing, recruiting, selecting, training,

administration, staff welfare services, supporting and evaluating the required personnel for

NAMA.

FUNCTIONS OF THE DEPARTMENT

The Department provides necessary support services to other Directorates in the Agency. It

is the custodian of the Agency’s human resource and is charged with the following

responsibilities:

1. Develop/review and monitor the implementation of HR/Organization development

policies and standards.

2. Set objectives and provide overall supervision for Administration as well as

supervising, and appraising staff in line with organizational policy, procedure and

standard.

3. Maintain a comprehensive and accessible computerized human resource information

system (HRIS)

4. Create and facilitate effective staff teamwork.

5. Develop, implement & monitor staff training and development according to identified

training needs.

6. Monitor Management practices, organization culture, and values according to

international standard.

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7. Setting yearly budget for Human Resources of the organization.

3.2 EVIDENCE OF EXPERIENCE GAINDED DURING SIWES

The SIWES programme undergone at the Nigerian Airspace Management Agency afforded

me an in-depth exposure to some practical industrial aspect of Human Resources

Management profession.

During the four (4) months of undergoing the SIWES programme I was opportuned to know

how aircraft is billed, which is been carried out in the commercial department and air

navigational aids that supports the safe landing plane; which as a result helps to reduce the

rate of aircraft crashes, it revolves around the three safety-critical areas of Communication,

Navigation and Surveillance.

Alternatively, working under the human resources department was actually what I really

wanted during the four months which as a result has made me to know that there is more to

it as a profession, this is due to the fact that as a Human Resource officer or director you

handle all matters relating to staff welfare which includes planning an organisation human

resource by sourcing, recruitment, compensation and benefits. The duties also include

evolving safety procedures and its implementation as well as managing the welfare

requirements of the workforce thereby maintaining a harmonious worker/management

relationship.

Secondly, I have been made to understand that training and development unit is one of the

most essential activity carried out in this profession because it is responsible for the

development, implementation and monitoring of staff training and development in

accordance with the identified training needs and scoring staff appraisal, also the relations

and discipline unit which is responsible for the advising management on matters relating to

general Industrial Relations and ensures harmonious co-existing within the Agency, the unit

is also responsible for interpreting and implementing provision of the staff conditions of

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service, the department is also in charge of staff pension due to the fact that they are directly

responsible for the processing and computation of gratuity, pensions, repatriation and death

benefits by serving as the secretariat of staff pension Board.

Finally, the experience gained at the work environment and that of the learning environment

has given me a wider knowledge of doing things right and doing things the right way and I

will say the management team of the Agency did their bit in teaching the terminologies used

within the Agency i.e. AIS, ATC, ATSES and AEROCOMMS and I believe I can work within

this Agency even at the Headquarters.

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3.3 DESCRIPTION OF STUDENT STRENGTH AND WEAKNESS AT NAMA

STRENGTH WEAKNESSES

Respect to authority Time Management

Effective communication with colleagues Low motivation from organisation

Being proactive

Good ICT skills

Dedication to duties

3.3.1 DESCRIPTION OF HOW STRENGTH WAS UTILIZED FOR EFFECTIVENESS

Respect to authority: I was able to respect everyone within and outside the agency due to

the fact right from home and school I have been made to understand that respect for elders

or authority goes a long way in giving you an edge over your colleagues even more than the

number of grades or certificate you have.

Effective communication with colleagues: during this period my communication skills

improve because I had to interact with people from different institution and also with the staff

of NAMA and this made me to do away with any form of shyness.

Being proactive: being practical at my department where I was deployed to and thinking

ahead of what I could help the secretary to the agency do when she is not on sit and making

sure I carried out the job role effectively.

Good ICT skills: ICT skills like Microsoft Word, Excel and PowerPoint was of good

importance to me during my SIWES because I did the job of an assistant secretary and with

this skills I was able to deliver all paper work within a specified time frame.

Dedication to duties: I was dedicated in carrying out my duties as an assistant secretary

effectively because it wasn’t new to me even from the beginning due to the fact that I have

being serving as a secretary to most clubs within the institution and I have known most of the

duties of a secretary before undergoing the SIWES.

3.3.2 DESCRIPTION OF HOW WEAKNESS WAS MANAGED FOR EFFECTIVENESS

Time Management: this was a weakness to me because it was my first time to find myself

in a working environment and so most times before I could get the office it might be

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10minutes or 30minutes late, but I was able to work on my timing to make sure I am at the

office premises before the time I am expected to resume work.

Low Motivation by Organisation: this was a major challenge to me because I had to

transport myself to work and back from work and there was no wages for attachment

students, because of this most days I don’t come to work and most time my HOD will query

me to know what made me to absent myself from work.

3.4 JOB ROLE DESCRIPTION

During the period of deployment I was deployed to the Human Resources department

although I served under the Airspace Manager office as an assistant secretary with the

following job role:

1. Typing and editing reports from the eight (8) functional department of the agency

2. Organising conference room for meeting

3. Ensuring total orderliness within the office in terms of visitors

4. Ensuring the office environment is neat and tidy before the manager resumes

work

5. Creating internal-memo for the agency on any matter arising

6. Typing and editing duty rosters for both permanent staff and corps members

7. Signing dispatched book on behalf of the ASM office

8. Typing and editing of DNCA bulletin for the AIS department.

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Chapter three

Section 4

CONCLUSION AND RECOMMENDATIONS FOR ITF AND ITM

4.1 CONCLUSION

Undertaking the Student Industrial Work Experience Scheme at Nigerian Airspace

Management Agency, Margaret Ekpo International Airport Calabar has given me a deeper

understanding of what the Aviation Industry is all about what their culture entails and serving

with the Human Resources department I will say has been a great help to me professionally.

In this report all practical work done during my programme has been included, also the

organogram of the station I worked has been included and also the agency headquarters

organogram has been included. With this I will say that the objectives of SIWES has been

met by the Agency in the sense that they have provided me a suitable working environment.

Human Resources as I have always imagined it to be all about the employees is more than

just the employees cause it also advice the management of an organisation on how to put in

place a clear organisational policies and disciplinary actions to be taken on a staff that goes

against the policies, this department in an organisation is in-charge of the employees’

pension and it also does appraisal for its staff to know their strength and weaknesses in

order to know the area of training the employee need to undergo for them to achieve

efficient and effective productivity.

Finally, I have immensely benefited from the student industrial work experience scheme

(SIWES) because it has provided me the opportunity to apply my theoretical knowledge to

real work situation; thereby bridging the gap between university work and actually practices.

4.2 RECOMMENDATION FOR INDUSTRIAL TRAINING FUND (ITF)

The school in collaboration with ITF should urge the federal government to prevail on

business establishment to be higher-minded in provision of placements for students’

trainees. The industrial sector of the country needs to be educated on the vast effect or

contribution they have on the educational sector and as such be stimulated to absorb more

industrial trainees. The industrial training fund should inspect curiously the activities of these

students during their training.

Lastly and most significant, ITF should see to it that the students on training are paid their

allowance as soon as they complete their training probably, when they go to ITF to sign their

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complete logbooks at the ITF office. Furthermore, ITF should consider an ascendant review

of the allowance from the usual 10,000 naira to 20,000 owing to the increasing cost of

commodities in Nigeria including transport.

4.3 INSTITUTE OF TECHNOLOGY AND MANAGEMENT, UGEP

The academic staff of ITM should visit the student on field often during the programme. This

will bridge the information gap between the student and the school. Moreover, they should

endeavour to let most organisation know the expected working hours of a SIWES student

within their organisation.

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References

Directorate of Finance and Accounts Mrs, C. A. A., 2015. NAMA.gov.ng. [Online] Available at: https://www.nama.gov.ng/load.php?pg=130[Accessed 15 Novermber 2015].

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