six free ideas to improve - accelinnova.com · 2004-2008: high trust companies out perform low...
TRANSCRIPT
six free ideas to
improve
agile success
Co-Founder, Accelinnova President, Evolutionary Systems
Director, Institute of Collaborative Leadership
Pollyanna PIXTON
Overview
1. Trust
2. Give Ownership
3. Teams Make
Decisions
4. Fix Processes
5. Passion Fit
6. Integrity Matters
trust
Unleashing Innovation
Collaboration Process
why is
Trust important?
the data …
2004-2008: high trust companies out perform low trust companies by 43%
- Great Place to Work
add 2009:
high trust companies
out perform low trust
companies by 126%
trust companies double performance over S&P for 10 years
- Great Place to Work
- Watson Wyatt study
high trust companies
out perform low trust
companies by 300%
Transaction
Costs
transaction costs
self
protection
repair
broken
trust?
other price tags?
Project Management
Change Management
how can leaders
help teams build Trust?
Project Management
Dependency Management
remove
debilitating Fear
in collaboration, people
fear …
- Warren Bennis
Beyond Bureaucracy
losing
identity
losing
intellectual
mastery
losing
individualism
what do people fear ?
Unleashing Innovation
Collaboration Process
group and
prioritize
Leadership Role
What can leaders do?
fostering
trust
advance each other’s
intentions
and interests
don’t impede them
be proactive in
moving work
forward
create transparency
Project Management
Focus, Communication, and Expectation
Management
honest and open
communication
Build the right product
share
experiences
team to team trust…
“a mega team”
validate others
accept risks collectively
leadership role ?
Leading Agile
Collaboration Model
Collaboration Process
team based
measurements
people do
what they are
measured
by
measure results
let
teams
evaluate
themselves
build
confidence
Collaboration Model
short iterations …
early wins
celebrate success !
Project Management
Risk Management
trust First !
Leadership Role
Suspicion is a permanent condition.
- Marcus Buckingham
Leadership Role
other leadership roles?
trust summary
remove fear
validate others
accept risks together
team-based measurements
authenticity
ownership
use
authentic motivation
- Alfie Kohn Punished By Rewards
Unleashing Innovation
Collaboration Process
foster
collaboration
teams
collaborate
to
make their
decisions
let people
choose
let people
choose how,
what,
and when
content
provide
meaningful
work
don’t take
back
their
ownership
don’t give the
answers
or……
give them
the
solutions
ask
questions
questions
that
help teams
discover
solutions
How can we avoid the temptation to rescue
our teams?
Ask Questions.
What would you like me to do?
How would you like to solve that problem?
What would you like to do?
how
would you like
to
solve it?
what would you
like me to do?
exercise: leader and worker conversation
Stay Positive
what questions worked?
Trust/Ownership Model
Command &
Control
Team Does as Instructed
No Ownership
Leader / Process
is Bottleneck
Conflict
Team Demotivated
Mired in Bureaucracy
& Wasted Effort
Energy &
Innovation
Team Trusted
Team Accountable
Leader Freed
Failure
No One Cares
High Team/Individual Ownership
Control
Trust
Low
Lead
ers
hip
& B
usin
es
s P
rocess
Stay Positive
How can you help
teams/people take
ownership?
macro-
leadership
tool
Macro Leadership Cube
Stand Back Stand Back
Step Up Step Up
Example… Example
Your cube? Your cube?
ownership summary
ask questions
macro leadership cube
don’t take back ownership
team decisions
why decisions by teams?
Trustworthiness
positional
power =
decisions with less information
Legacy System Name:
Phone:
Address:
Replacement System Name:
Address:
Phone:
what’s the value of
this required change?
Ideally, we decide
based on
value,
but, what’s that?
Purpose
Considerations
Costs and Benefits
Business Value Model
Purpose
Business Value Model
Market
Differentiating
High
Low
Mission Critical Low High
Differentiate
Parity
Partner?
Who
cares?
Purpose Based Alignment Model
Market
Differentiating
High
Low
Mission Critical Low High
Innovate,
Create
Do we take
this on?
Minimize
or
Eliminate
Achieve and
Maintain
Parity, Mimic,
Simplify
Purpose Based Alignment Model
How about an example?
enterprise business
intelligence
product
competitor’s killer UI competitor’s killer UI
Project Plan:
big team,
millions of dollars,
and many months
to “out-do” competitors’ UI
Market
Differentiating
High
Low
Mission Critical Low High
Analytics
Engine + UI?
Or Here?
Or Even
Here?
UI Here?
Where Does My UI Belong?
UI As Parity
new design
goals:
“go to school” on
competitor’s UI
don’t be so bad
Results:
Market-aligned project, cut time by 50%
and costs by 40%
Used resources to create next
evolution of analytics engine
Results:
Questions to ask:
1. Who do we serve?
2. What do they want and need most?
3. What do we provide to help them?
4. What is the best way to provide this?
the “billboard” test…
Order new
pages by
2pm and get
them tomorrow!
“To be the low cost airline.”
- Southwest Airlines
“Will this help us be
the low cost airline?”
- Southwest Airlines
decision filters:
make daily
decisions
schedule projects
what
to develop
Start Up
Exercise: Pick a project.
Exercise
Pick
an objective,
a brand, or
a project.
Market
Differentiating
High
Low
Mission Critical Low High
Differentiate
Parity
Partner?
Who
cares?
What is the purpose?
What’s On Your Billboard?
your
decision
filter?
other
considerations
?
Purpose
Considerations
Business Value Model
Collaboration Model
flexibility
Collaboration Model
dependencies
time
to
market
complexity
team size
mission criticality
team location team capacity
domain
knowledge gaps
dependencies
technical complexity
uncertainty
market uncertainty
technical
uncertainty project duration
dependents
Purpose
Considerations
Costs and Benefits
Business Value Model
it’s
a
conversation
resolve differences
group chunks
high – medium - low
“build”
a
chunk…
at the end
of the
“chunk”
now you can
ask…
Do we have enough business value to go to market?
Should we continue?
it’s
a
conversation
team decisions summary
Decide based on business value:
Collaborate!
process
fix
processes
not
people
What processes
aren’t working?
Leadership Role
How can we fix them?
Ask the team!
Project Management
Dependency Management
collaboration
process
what can we do
to fix the process?
brainstorm
group
in
silence
prioritize
based on
business
value
Purpose
Considerations
Costs and Benefits
Business Value Model
individuals
volunteer for what
and by when
value stream mapping
Where do we waste time?
Cycle Time:
Average end-to-end process time
From problem detection
To problem solution
Begins and ends with customer.
Problem Solution
Cycle Time
Customer Request Customer Satisfied
Example: Customer Requests Fix
Where can we remove the waste?
Customer
requests fix
Support
triages
request
Dev team
triages
request
Dev fixes,
releases in
fix pack
Customer
deploys
fix pack
Work: 5 min 2 hrs 1 hr 2 wks 1 hr
Efficiency = Value added time
Total cycle time
10.5 days
38.5 days = = 27%
Wait: 5 min 3 days 1 wk 2 wks
Value Added Time = 10.5 days
Cycle time = Work + Wait = 38.5 days
Select Delivery Content
(no travel allowed!)
Need for
Scope Def.
2 Hours
Call & Email
With Cust
1 Hour
Call & Email
With Cust
1 Hour
7 Days 2 Days Agreement
Achieved
1 Day
X 6
Customer Request to Agreement
Working Time = 16 hours
Elapsed Time = 32 days
Wasted Time = 30 days
Efficiency = 6%
Note: Comparison assumes
• 1 day travel to customer site
• 1 day face to face work
• 1 day travel home is excluded since
customer is satisfied
Face to Face Meeting
Working Time = 8 hours
Elapsed Time = 2 days
Waiting Time = 1 days
Efficiency = 50%
As-Is Example
As a new customer, I want to enter my Information only once
in the Small Business Portal
SOW
Tech Central
(1 Day)
System Test
(5 Days)
GOL
(1 Day)
Digital
Cement
(2 Days)
Tech Central
(5 Days)
1 Day
2 Wks 2 Days
2 Wks 2-4 Wks
Process Efficiency = Work / Time = 14 / 56 = 25%
To-Be Example
Requirements
Planning
(2 Days)
System Test
(5 Days)
GOL
(1 Day)
Digital
Cement
(1 Day)
Tech Central
(5 Days)
1 Day
Work = 14 days
Time = 8 days
Efficiency = 175%
133 133
Create a Value Stream Map
Select a Process that is relevant to you
Create a Value Stream Map
Calculate Process Cycle Efficiency
Process Efficiency =
How can you change the process to reduce
the waste? (the To Be state)
Value Added Time
Total Cycle Time
Value Stream Maps
Customer value not changed
Reduces the delivery time to customer
process summary
Fix processes not people
Use sticky notes for
improving processes
Map value streams
passion fit
Passion
Best
Organizational
Fit values
what are you passionate about?
what do you do best ?
how do you define
success?
Passion
Best
Organizational
Fit values
Do your circles intersect?
what’s holding you back?
Passion
Best
Organizational
Fit values
What about your team?
passion fit summary
Intersection of:
Your passion?
What you do best?
Organizational fit?
integrity matters
Trust
how do you
define
integrity?
Enron The Smartest Guys in the
Room (book and documentary)
The
Insider
Movie and book
other examples
of integrity?
Attract and retain:
first on the basis of integrity
second, motivation
third, capacity
fourth, understanding
fifth, knowledge
last and least, experience.
- Dee Hock, CEO Emeritus VISA International
…knowledge
without integrity
is dangerous
and dreadful.
- Samuel Johnson,
British author
how do you know if
someone has integrity?
summary
trust remove fear
validate others
accept risks together
team-based measurements
authenticity
ownership
ask questions
macro leadership cube
don’t take back ownership
team decisions Decide based on business value:
Collaborate!
process Fix processes not people
Use sticky notes for
improving processes
Map value streams
passion fit
Intersection of:
Your passion?
What you do best?
Organizational fit?
integrity
Hire and Retain:
Integrity first
Motivation
Capacity
Understanding
Knowledge
Experience last