Six Sigma – Green Belt Training

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Part 17

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Pareto Chart - Minitab

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Pareto Chart - Minitab

Tool Utility: Useful tool identify factors/segments which contribute to the majority of the effectHow: Minitab > Quality Tools > Pareto Chart

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Pareto Minitab Inputs

Choose ‘Chart defects table’ – Labels in ‘Defects’ and Frequencies in ‘Counts’

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Pareto Minitab Inputs

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Process Map Analysis

Tool Utility:Useful tools to approach process from customer perspective. Understand what doescustomer feel and what customer values. It solves two important purpose:– Identification of problems and improvement opportunity in the process– Sense of urgency to improve as it is seen from customer perspective

Types Of Analysis:What does the customer feel?. “The moment of Truth”Which parts of the services provided, customer is ready to pay? ”Value to customer”Wait time in process

Further on the three key components to the process map analysis:•Moments of truth helps us on focusing on customer and this paradigm change in approachchanges the comfort level at which the process is operating. With this approach we try to studythe customer – process interaction. We also study the touch points of customer with the processand improve the experience.•Value analysis is process of studying the value add activities and non-value add activities in theprocess. Every activity within the process is seen as whether it adds any value to customer ornot.•Wait time is related to the process workflow.

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Understanding a Process

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Types of FLOWCHARTS Useful

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ACTIVITY FLOWCHARTS

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DEPLOYMENT FLOWCHARTS

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HOW TO CREATE FLOWCHARTS

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