six sigma technique implementation in a2z infra services
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Implementation Plan of six Sigma
TechniquesSubroto Ghosh
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Why we need Six Sigma
Our Services must meet or exceed our customer¶s need
Our Processes must be cost-effective
we must be able to control any type of wastes Our employees are well trained and motivated
We must follow all statutory requirements
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Six sigma ± Definition
A philosophy for systematically improving quality,and therefore efficiency.
A standard of performance equal to 3.4 defects
per million outputs (i.e. near perfection). ± Most operations are about 2.8 sigma (100,000
defects / million).
± Very good operations are about 4 sigma (3,500
defects / million).{
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Six Sigma @ A2z Infraservices
Shall help us to identify best processes
Shall help to reduce delivery time of our process
Shall help us to identify wastes in process
Shall help us to identify failures of process
Shall help us to make process cost effective
Shall help us to control process for consistency
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Action plan
Training
ProcessIdentification for
projects
ProjectSelection in
Process
Projectimplementation
Analysis of
result
Adoption asBest Practice
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Timeline
J a n 2 0 1 2
Training to all A2Zemployees
(each region 10employees to beselected for implementation of six sigma projects)
F e b 2 0 1 2
ProcessIdentificationfor implementation
of Six Sigmatools andtechniques
M a r c h 2 0 1 2
Implementationof Six Sigma inidentifiedProcess as
Project andanalysis of outcome,adoption of best practice
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The first Step : Training
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Training Methodology
Class-room Training through webinar
± Every Saturday ± 03 hours
± Total no. of Session ± 04 ( 12 Hours)
Examination at end of training
(through mail communication)
Selection of six sigma team from
good performers.
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Training Modules
Week-1: DMAIC
Week-2: Basic Statistics & 7QC Tools
Week-3: House of Quality & SIPOC Week-4: 7 wastes/ Failure Mode Effect
Analysis
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Tentative Schedule 7th January 2011 : 03 pm to 06 pm
13th January 2011: 04 pm to 07 pm
21st
January 2011: 03 pm to 06 pm
28th January 2011: 03 pm to 06 pm
Test paper shall be mailed on 28th Jan 2011
Answers to be submitted on 29th Jan 2011
Result shall be published on 31st Jan 2011
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The Next Step
to
Six Sigma Approach
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F
SQIFacility Service Quality Index
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FSQI- Quality measurement tool
This tool shall be used to quantify
customer satisfaction level with our
existing customer.
This tool consist of 10 critical areas of
site operations and ensuring our
deliveries as per agreement.
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Double click the sheet
Microsoft Excel
Worksheet
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Process Flow
± Every sites of A2Z shall have to collect customer
feedback in FSQI sheet on monthly basis
± FSQI shall be submitted to quality department
and analyzed and ranked, by quality auditor. ± The 05 sites, ranked lowest shall be identified in
each region for further analysis, by quality team.
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Critical Process to be started
± Quality team shall visit these sites personally and
interact with Customer to understand complaints
and then identification of faults in process/es
± Redesigning of process/es using QC tools andimplementation of same.
± Monitoring of Site for next 03 months for
improvement in FSQI ratings.
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Quality Team
Mr. Subroto Ghosh- South
Ms. Amrita Rao- North
Ms. Rachana Madkholkar-West
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Target Dates
Every 5th : FSQI shall be share by Site team to
Customer/client (cc : Quality Auditor)
Every 7th : Rating shall be obtained from Customers
Every 10th: Ratings shall be consolidated by Quality team
Every 15th: Con-call with Concerned RH on FSQI rating
15th- 25th : Meeting of Quality Auditor with Customers
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