Sophie J. Anderson971-801-5947

Sophie.5456@live.comSummary of Skills & Qualities

Over 10 years of customer service experience Skilled in using scheduling programs such as Centricity and Outlook Almost 6 years of experience with basic office duties and operations Inventory, vendor relations, and invoicing training 55+ wpm typing and ten-key proficiency Coordinated and maintained records for staff, customers, and patients Skilled multi-tasker, handling incoming mail, phone calls, and walk-ins simultaneously Worked as a research assistant at WSUV, compiling data into Excel spreadsheets Experience with maintaining office supplies and correspondence between departments/staff

Work Experience

Dual Diagnosis Anonymous, Portland, OR: Outreach Specialist, 08/2016-Present.Job duties: public outreach, peer support/mentoring, scheduling/meeting planning, group facilitation, customer service, group brainstorming, meeting notes, debriefing, organizational relationship building, and minor consulting.

Central City Concern - OTC, Portland, OR: Front Desk Receptionist, 02/2016-06/2016.Job duties: scheduling, customer service, patient navigation/guidance, outreach calls/rescheduling, call center, assisting patients with filling out forms and paperwork, basic office duties, appointment confirmations, passing on management directives, and assisting care teams in communication/health instructions for patients. Madden Industrial Craftsmen, Vancouver, WA: Administrative Assistant/Inventory Tech, 03/2015-11/2015. Job duties: Payroll, purchase orders, invoicing/requisitions, employee hour management, inventory management, customer service, vendor relations, resolving disputes over payments/losses, vendor quotes, shipping & receiving, office duties, quality control, and housekeeping.

HealthPort, Vancouver, WA: Release of Information Specialist I, 01/2014-03/2015.Job duties: Disclosure of protected health information, use of Epic software, HIPAA compliance training and management, customer service, basic office duties, call center, filing, auditing, and front desk reception.

Education

Washington State University Vancouver: 2013 – B.A. in Social SciencesWashington State University: 2016 - Certificate of Completion in Peer Support Counseling