skynet | express carrier of choice - skypostpaid customer guideline · 2020. 9. 18. · fyi, skynet...

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SKYPOSTPAID GUIDELINE • CHAPTER 1: LOGIN INTO SKYPOSTPAID• CHAPTER 2: ONLINE PICKUP BOOKING• CHAPTER 3: PRINT eAWB• CHAPTER 4: VIEW eAWB

FOR SKYNET CUSTOMER

Created Date: 1st June 2020Created By: ITD

CHAPTER 1: LOGIN INTO SKYPOSTPAIDStep 1: Customer must have an ‘Account No.’ that has been registered with Skynet. Step 2: Go to www.skynet.com.myStep 3: Click on ‘Request SkyPostpaid Login’

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Skynet website: www.skynet.com.my

‘Request SkyPostpaid Login’

CHAPTER 1: LOGIN INTO SKYPOSTPAID

http://www.skynet.com.my/

Step 4: Please fill in this form without leaving any blank sections.Then, please tick ‘√’ before you click the ‘Submit’ button.

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*Note: Please make sure that all fields are filled*

3CHAPTER 1: LOGIN INTO SKYPOSTPAID

Step 5: You will receive an auto-email from Skynet with a temporary password. Click on the link given and it will directly go to the ‘SkyPostpaid Login’ page.

*Please use this temporary password for the first-time login

http://www.skynet.com.my/customer_login

*SkyPostpaid Login Page



http://skynet.com.my/customer_login

Step 6: Firstly, you must insert the temporary password that has been given.After you click ‘Login’ button, you will need to change your password.

Key in the temporary password that was emailed to you.Then, click ‘Login’ button.

You can create your own password.*Please insert at least 8 characters*



Step 1: Once you have logged in, your ‘Registered Account Number’ will appear. Click on the accountnumber button to proceed into the Main Menu.

Step 2: In the Main Menu, click on the ‘Pickup Booking’.

*This is your Registered Account Number*

CHAPTER 2: ONLINE PICKUP BOOKING

Step 1

Step 2

6CHAPTER 2: ONLINE PICKUP BOOKING

Below is the ‘Pickup Booking’ page. Kindly follow the Steps shown below.

Step 3

Step 4


*Refer to the next page for the explanation of Step 3-7

Step 5

Step 6

Step 7


You are only allowed to change the ‘Contact Person’ and‘Telephone No.’

You must fill in the ‘Pick Up Details’ section. You need to declare the quantity and weight for your pickup request.

*If you are not asking for pickup either for Document or Parcel, key in ‘0’ as the quantity and weight.*

Step 3.

Step 4.


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The steps below shows what to filled in the ‘Requestor Details’ and ‘Pick Up Details’ section


CHAPTER 2: ONLINE PICKUP BOOKINGIt is compulsory to fill up this ‘Pickup Schedule’ section

If you do the repetitive request pickup date. It is

compulsory to set the date .

Step 5.

*All fields are compulsory to fill in

*If you need to repeat this request for other

days, tick here

The maximum additional repetitive pickup request is

4 days.



You can leave any message or remarks.(e.g. Pickup at receptionist)

Step 6.

Step 7.

On the final part, click ‘Send’ button to submit your pickup booking request.

Please tick (√) if applicable. You must mention the weight or dimension for your parcel.

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The steps below shows what to filled in the ‘Remark’ section


Once you click ‘Send’ button, it will go directly to ‘Pickup Booking History’ page.Here, you can view the status of your request.

The status will be ‘Pending’ until the station approves your pickup request.



Once the station approves and assign the driver, the status will change to ‘Driver assigned’.

The date and time refer to when the request has been assigned.



Step 1: In the SkyPostpaid Main Menu, click on ‘PRINT eAWB’.

CHAPTER 3: PRINT eAWB

CHAPTER 3: PRINT eAWB 13

*Please Note:This page will auto-logout after 30 minutes of inactivity.

SkyPostpaid Main Menu Created Date: 9th June 2020Created By: ITD

Step 1: Click here

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This is the page to create an eAWB.


*Refer to the next page for the detailed explaination of Step 2-4

Step 2.Fill in the Sender Details.

Step 3.Fill in the Shipment Details

Step 4.Fill in the Recipient Details

14CHAPTER 3: PRINT eAWB

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You are only allowed to change the ‘Contact Person’ and ‘Telephone No.’ of the sender.

The ‘Shipper Reference’ part is optional. It will be used for your reference purpose.*You can insert your own invoice number.(e.g INVC000215)

Step 2.

The steps below show what to fill in in the ‘Sender Details’.

15CHAPTER 3: PRINT eAWB

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How to group the parcel?*If receiver have more than 1 parcel, you can insert all the parcel into a bag/box. Total Pieces: Ali has 20 boxes to deliver under 1 AWB. The ‘Total Pieces’ will count as 20pcs.Weight: Ali needs to weight the 20 boxes individually and total them up as the Total ‘Weight’ for 20 boxes.Value: The value refers to how much is your parcel worth, for insurance claims purposes.

FYI, Skynet provides a maximum liability of RM100 per AWB. You may choose to purchase additionalSkycover Insurance coverage by asking our friendly Skynet branch operator during Drop-Off or Pickup.

Step 3.

The steps below show what to fill in the ‘Shipment Details’ section.

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You need to insert the (length x width x height) of the parcel. The system will automatically calculate the ‘Volumetric Weight’.

Fill in the ‘Total Pieces’, ‘Weight’ and ‘Value’.

You need to select the ‘Shipment Type’ either it is ‘Document’ or ‘Parcel’.



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On this section, you must insert all the mandatory part (*).

You must mention the contents of this shipment, for insurance claim purposes.

If you want to save the recipient details for future usage, you can click the ‘Add to Address Book’ button. The details will be saved into your ‘Address Book’.

Step 4.The steps below show what to fill in in the ‘Recipient Details’ section

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You can load one or more records by tick (√) in the box given. Or you can tick (√) ‘Select All’ to upload all records from your ‘Address Book’. Then, you can click ‘Submit’.

√

If you load more than 1 record, system will automatically direct you to the ‘Print Bulk eAWB’ page.

Continue to next page…*You can only load up to a maximum of 20 addresses for each eAWB transaction

Load from Address BookThe steps below show how to load the existing recipient details from your ‘Address Book’.

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If you missed any columns, this pop up will appear and ask you to fill up the information.

You must tick (√) to indicate that you agree with Skynet terms and conditions.

This is the ‘Print Bulk eAWB’ page.

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• Please review all the columns and make sure the information is correct.• If there is any correction, you can also edit the information immediately here.

After everything is complete, click the save button while choosing your desired paper size.


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Click at ‘Load from Excel’ button.

This is the sample format created by Skynet. You must follow the format given and change the sample data to your data. A correct format will prevent any problem from happening.

Load from Excel FileIf you have the recipient's information in the MS Excel, you can use the function ‘Load from Excel file’.

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To get the sample format created by Skynet, you can click ‘Download Format’.

System will directly bring you to ‘Import eAWB’ page.

MS Excel Sample Format


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This is an example when you insert the whole address only at ‘Address 1’ column.

When generating the eAWB, the address will be cut-off because it exceeds the 50-character limit.

Reminder about the usage of MS Excel template.

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If you have a long address, you need to separate it into ‘Address 1’ and ‘Address 2’ columns. Each column can only be inserted with 50 characters.

What happens if you insert an address that is over 50 characters in one column?


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After you upload the MS Excel file, system will show all the data in the table below. You can edit your customers record if there is any correction.

*You can only load up to 20 addresses for each eAWB transaction

You must tick (√) to indicate that you agree with Skynet terms and conditions.

The box will turn yellow if it's empty and the words will turn red if the data format is wrong.

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After everything is complete, click the save button while choosing your desired paper size.


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There will be three copies generated in one A4 printed paper.

Sender Copy:You can keep this copy for your reference.

Receiver Copy:You must attach this copy to the parcel.

Attach to Parcel Copy:You must attach this copy to the parcel.

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CHAPTER 3: PRINT eAWBGenerate eAWB by printing in A4 size

If you choose to print in A4, the output will appear like this.


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You need to stick this sticker on the parcel.

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CHAPTER 3: PRINT eAWBGenerate eAWB by printing in Sticker (10x15) size

If you choose to print in Sticker (10x15), the output will appear like this.


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In the ‘SkyPostpaid Main Menu’, click on ‘VIEW eAWB’ to see the status of your eAWB.

CHAPTER 4: VIEW eAWB 25

SkyPostpaid Main Menu

CHAPTER 4: VIEW eAWB

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CHAPTER 4: VIEW eAWBIn the ‘VIEW eAWB’ page:• You can view all the transaction• View the status of eAWB• Export to CSV for your report• Reprint again the eAWB either in A4 or Sticker format if needed

CHAPTER 4: VIEW eAWB

skynet | express carrier of choice - skypostpaid customer guideline · 2020. 9. 18. · fyi, skynet...

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