SKYPE OR ZOOM COURSES The Art of Making a Lasting Impression (3 x 1.5 hour sessions) Lesson 1:

• Introduction and the mindset of etiquette and manners • Meeting and greeting new people • The perfect handshake • Small talk • Topics to avoid

Lesson 2:

• Entering and leaving a room • Making introductions • Remembering names • Confident conversation • The art of listening

Lesson 3:

• The art of networking • Engaging with strangers • Putting people at ease • Body language • Correspondence • Emotional Etiquette (EQ)

Dining Etiquette Masterclass (2 x 1.5 hour sessions)

Lesson 1 (Theory: Table Manners for the Modern World):

• Use of napkin • Conversation skills • Table manners • Plase setting and cutlery • Invitations and thank you notes

Lesson 2: (Practical: Student to have prepared and set up a meal in advance)

• The set up and seating plans • Hosting sklls and etiquette • Ordering food • Ordering wine • Cutlery • Napkins • Bread and butter • Soup • Starters • Main course • Putting or dessert • Cheese • Dealing with mistakes and accidents

Afternoon Tea (1 x 2 hour session)

• The history of afternoon tea • Tea's influence in society and history • Dress code through the ages • The art of afternoon tea • The manners that surround afternoon tea • What to serve and how to serve • The modern approach

The Polished Professional (2 x 1.5 hour sessions) Lesson 1:

• Meet and greet • Conversation starters • Polished language skills • Personal presentation • The elevator pitch • Body language

Lesson 2:

• Buisness protocol • International business etiquette • Networking skills • Effective follow-up • Netiquette

Emotional Etiquette (1 x 1.5 hour session)

• An introduction to emotional intelligence • The benefits of EQ • EQ in the workplace • Developing self-awareness • Reacting vs. Responding • Practical exercises

Interview Etiquette and Techniques (1 x 1.5 hour session + 1 hour practice session) Lesson 1:

• Preparation – CV and cover letter • Meeting and greeting • Making a good impression • Dress codes • Body language • Topics to avoid • Following up • Dealing with rejection and setbacks

Lesson 2: Putting the techniques and skills into practice in an interview situation. Feedback and evaluation at the end of the session.

Personal Branding (1 x 1.5 hour session)

• What is a personal brand? • The importance of personal branding • Establishing your brand identity • Managing your reputation • Living your brand • Netiquette

Booking Your Skype Course: All bookings are made in advance on a date and time that are convenient for both the student and trainer. Payment in full needs to be received before a booking can be confirmed. Missed sessions that are not rescheduled with at least 48 hours’ notice will be charged in full.

Please ensure that you are in a quiet place with good internet connection before starting the Skype/Zoom lesson. Feedback and suggestions for follow-up exercises will be given by the tutor at the end of each session.

Upon completion of your Skype or Zoom course you will receive a CPD-accredited certificate from The British School of Etiquette. Some of our courses are also accredited by ILM (part of City and Guilds) and these certificates can be issued for an extra charge.