skyvision vsat installation manual (version 1)

VSAT Installation Manual

Disclaimer

The information contained herein is proprietary and confidential information of SkyVision Global Networks Ltd. and any of its affiliates ("SV"). The content of this presentation and materials therefrom may not be copied, distributed or transmitted in any way without prior written consent of SV. ALL RIGHTS RESERVED. The recipient hereof agrees to keep confidential all information contained herein not already in the public domain. While the information contained in this presentation is believed to be true and accurate, the content of this presentation is provided "AS IS," and SV does not warrant the accuracy or completeness of any information contained herein. To the maximum extent permitted by law, SV expressly disclaims any and all liability for misrepresentations, errors or omissions in this presentation or in any other written or oral communication transmitted in connection with this presentation. SV makes no commitment to update the information contained in this presentation. SV expressly disclaims all liability for the use or interpretation by others of information contained in this presentation. Decisions based on information contained herein are the sole responsibility of the person making such decision. Nothing contained in this presentation constitutes investment advice.

Preface

The SkyVision VSAT Installation Manual has been prepared to complement the visual presentation and the VSAT PRO smartphone app to assist with the installation and activation of a SkyVision VSAT. Also included are a Glossary and a Resource List for your convenience.

SkyVision will update this document as technology progresses and its services develop.

SKYVISION GLOBAL NETWORKS LTD.


SkyVision Global Networks Ltd.

Kinetic Business Centre

Theobald Street Borehamwood

Hertfordshire WD6 4PJ

Phone +44 20 8387 1750 Fax +44 20 8387 4004

Updated: February 2013


Table of Contents

About SkyVision ..................................................................................................................................... 1

Introduction.............................................................................................. 2

1. SkyVision VSAT Installation Manual Introduction ..................................................................... 3

vsat components ...................................................................................... 4

2. VSAT Components Introduction ................................................................................................ 5 2.1. VSAT Antenna ............................................................................................................................................ 5 2.2. LNB (Low Noise Block Down-Converter) ................................................................................................... 6 2.3. BUC (Block Up-Converter) ......................................................................................................................... 7 2.4. Feed ........................................................................................................................................................... 8 2.4.1. Linear Cross-polarization ........................................................................................................................... 9 2.4.2. Linear Co-polarization ............................................................................................................................... 9 2.4.3. Circular Cross-polarization ....................................................................................................................... 10 2.5. iDirect Satellite Router ............................................................................................................................ 10 2.5.1. iDirect iNFINITI 3100 Satellite Router ...................................................................................................... 10 2.5.2. iDirect iNFINITI 5100 Satellite Router ....................................................................................................... 11 2.5.3. iDirect Evolution X1 Satellite Router ....................................................................................................... 12 2.5.4. iDirect Evolution X3 Satellite Router ....................................................................................................... 12 2.6. Coaxial Cables ......................................................................................................................................... 13 2.6.1. Length and Quality of Signal .................................................................................................................. 13 2.6.2. Comparison of RG-6 and RG-11 Cable Types ........................................................................................... 13 2.6.3. Connectors ............................................................................................................................................... 14 2.7. Splitter ..................................................................................................................................................... 14

site survey .............................................................................................. 15

3. Site Survey Introduction ........................................................................................................... 16 3.1. Determining Who Will Perform the Site Survey ...................................................................................... 16 3.2. Calculating Azimuth and Elevation .......................................................................................................... 16 3.3. Checking the Line-of-Sight ...................................................................................................................... 16 3.4. Selecting the Terrestrial Site ................................................................................................................... 17 3.5. Installing the Antenna on a Roof Location ............................................................................................. 18 3.6. Meeting Equipment Room Power Requirements ..................................................................................... 18

antenna installation .............................................................................. 20

4. Antenna Installation Introduction ............................................................................................. 21 4.1. Preparing for Antenna Installation and Alignment .................................................................................. 21


4.2. VSAT Terminal Field Installer Requirements ........................................................................................... 21 4.3. VSAT Installer Equipment Requirements ................................................................................................. 21 4.4. Using the SkyVision Scheduling Kit and Option File .............................................................................. 22 4.5. Verifying the List of On-site Equipment .................................................................................................. 22 4.6. Installing and Aligning the Antenna ........................................................................................................ 22 4.6.1. Installing the Antenna ............................................................................................................................. 22 4.6.2. Aligning the Antenna ............................................................................................................................... 23 4.7. Calculating the Inclinometer Elevation Angle .......................................................................................... 24 4.8. Using the SkyVision VSAT PRO Mobile Application ................................................................................ 24

router installation ................................................................................ 27

5. Router Installation Introduction .............................................................................................. 28 5.1. Installing and Configuring the iDirect X1 Evolution Satellite Router....................................................... 28 5.1.1. Connecting the iDirect X1 Evolution Satellite Router to a Server ........................................................... 28 5.1.2. Configuring the iDirect X1 Evolution Satellite Router Modem ................................................................ 29 5.1.2.1. Viewing the iDirect Modem Dashboard Tab ........................................................................................... 29 5.1.2.2. Viewing the iDirect Modem Status Tab ................................................................................................... 29 5.1.2.3. Using the iDirect Modem Commissioning Tab ........................................................................................ 30 5.1.2.4. Using the iDirect Modem Admin Tab ...................................................................................................... 31 5.1.3. Remote Locking the iDirect X1 Evolution Satellite Router ...................................................................... 32 5.2. Installing and Configuring the iDirect 3100/5100/X3 Satellite Router ..................................................... 32 5.2.1. Connecting the iDirect 3100/5100/X3 Satellite Router to a Server .......................................................... 33 5.2.2. Connecting the iDirect 3100/5100/X3 Satellite Router Using the Putty Application ................................ 33 5.2.3. Connecting the iDirect 3100/5100/X3 Satellite Router Using the Hyper Terminal ................................... 34 5.2.4. Configuring Your PC as a Host on Your iDirect 3100/5100/X3 Satellite Router LAN ............................... 34 5.2.5. Using iSite to Log in to the iDirect 3100/5100/X3 Satellite Router ......................................................... 35 5.2.6. Checking Your Version of iSite ................................................................................................................ 36 5.2.7. Downloading the Correct Version of iSite ............................................................................................... 36 5.2.8. Checking Your Version of the iDirect 3100/5100/X3 Satellite Router ...................................................... 36 5.2.9. Downloading the Correct Version of the iDirect 3100/5100/X3 Satellite Router Image .......................... 37 5.2.10. Loading the Option File........................................................................................................................... 38 5.2.11. Logging in to the iDirect 3100/5100/X3 Satellite Router ......................................................................... 38 5.2.12. Changing the IP Configurations on Your PC to DHCP ............................................................................. 39 5.2.13. Calculating the Azimuth and Elevation with the iSite Application .......................................................... 39 5.2.14. Fine-tuning the Antenna Alignment to the Correct Satellite ................................................................... 40 5.2.15. Using a Spectrum Analyzer to Fine-tune the Antenna Alignment ........................................................... 40 5.2.16. Using the iSite Antenna Pointing Tool to Fine-tune the Antenna Alignment ......................................... 41 5.3. Performing an Information Check ........................................................................................................... 42 5.4. Contacting SkyVision for the Line-up Schedule ...................................................................................... 43


troubleshooting and support .............................................................. 44

6. Troubleshooting Introduction .................................................................................................. 45 6.1. Troubleshooting the iNFINITI 3100 and 5100 Receive Chain .................................................................. 45 6.2. Troubleshooting the Evolution X3 Receive Chain ................................................................................... 46 6.3. Troubleshooting the iNFINITI 3100 and 5100 Transmit Chain ................................................................. 46 6.4. Troubleshooting the Evolution X3 Transmit Chain ................................................................................. 47 6.5. iNFINITI 3100 and 5100 Troubleshooting Checklist ................................................................................. 48 6.6. Evolution X3 Troubleshooting Checklist.................................................................................................. 49 6.7. SkyVision Technical Assistance Center ................................................................................................... 49

Resources ........................................................................................................................................... 50

Glossary .............................................................................................................................................. 51


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About SkyVision

SkyVision is a leading global IP telecommunication service provider to emerging markets, offering solutions over satellite and fiber optic systems. SkyVisions focus is on global connectivity services for emerging markets, with customers that include incumbent telecoms, ISPs, cellular operators, global and local enterprises, government entities and NGOs, in over 50 countries.

With an emphasis on its customers local or regional requirements, SkyVision offers superior network connectivity solutions. Known for its innovative approach, the company offers an extensive suite of both customized solutions and industry-standard services for end-to-end IP connectivity, managed from its international gateways and selected local hubs. SkyVisions global-reaching network connects its customers to the Internet backbone with more than ten satellite platforms and a network of high-capacity fiber optic cables, via its gateways in Europe, North America and the Middle East, as well as multiple points of presence (POPs) in Africa.

SkyVision understands that reliable connectivity is an integral and critical element of every customer's business.

For this reason, SkyVisions service concept relies on establishing a local presence with dedicated support in each of the countries to which it delivers its services. This strategy allows SkyVision to better understand its customers unique needs in each region, tailoring its solutions to their specific requirements and backing those solutions with rapid, high-priority support. Service Operation and Maintenance is carried out by SkyVisions regional representatives, along with the companys professional Operations and Engineering teams. In addition, its presence in local markets allows SkyVision to deliver equipment both quickly and securely via its own storage facilities in strategic locations. The companys commercial and technical representation in its key target markets also allows SkyVision to assist its customers in regulatory matters.

SkyVision currently commands a satellite and fibre IP connectivity network spanning 100 countries. The companys VSAT network solutions draw on SkyVisions extensive space segment inventory from leading satellite providers and its capacity is carefully tailored to customers individual needs for optimal cost-effectiveness.

SkyVision Global Networks Ltd., with headquarters in the UK, is a privately-held company founded in 2000.


Chapter 1

Introduction


Introduction

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1. SkyVision VSAT Installation Manual Introduction

This manual complements SkyVisions Visual VSAT Installation Manual Presentation, which provides you with a step-by-step description of the technical requirements and practical applications of setting up an antenna and a VSAT-based satellite router to access the SkyVision satellite broadband service.

Topics covered in this manual include:

VSAT Components

Site Survey

Antenna Installation

Router Installation

Troubleshooting and Support

Resources

Glossary

We recommend that you view the SkyVisions Visual VSAT Installation Manual Presentation in sequence before traveling to the proposed VSAT location to obtain a complete understanding of the requirements and procedures. Note that some of the procedures require Internet access.


Chapter 2

vsat components


VSAT Components

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2. VSAT Components Introduction This chapter describes the various components of a complete VSAT (Very Small Aperture Terminal), including:

VSAT Antenna

LNB (Low Noise Block Down-Converter)

BUC (Block Up-Converter)

Feed

iDirect Satellite Router

Coaxial Cables

Splitter

2.1. VSAT Antenna

The satellite antenna is required for the reception and transmission of signals to and from the satellite.

The appropriate size of the antenna diameter is determined by your SkyVision Account Manager, taking your needs into account. The shape of the coverage pattern of a satellite varies from one satellite to another. As a result, certain geographical locations require larger antennas for optimal performance.

A larger antenna also results in a higher gain and a narrower transmission beam, which provides improved rejection of the 'side lobes' of adjacent satellites and protection from terrestrial interference.

The antenna usually has an elevation offset that you can find in your antenna manual. You need to refer to this offset in section: Calculating Azimuth and Elevation.

Parent Topic: VSAT Components Introduction


VSAT Components

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2.2. LNB (Low Noise Block Down-Converter)

The LNB (Low Noise Block Down-Converter) is part of the receive chain of your VSAT. Located on the feed horn, the LNB converts the satellite signal that was reflected off the satellite antennas reflector from a C-Band signal into an L-Band signal. The L-Band signal is in the frequency range of 950-1750 MHz, and is considered more manageable. This is partially due to the fact that the transmission of the lower frequency signal can be more reliable than C-Band signals when using a coaxial cable.

Virtually all new satellite routers today use L-Band inputs.

An LNB can be identified by its F-type output connector.



VSAT Components

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2.3. BUC (Block Up-Converter)

The BUC (Block Up-Converter) is part of the transmit chain of your VSAT. It is often located on the feed horn, but if it is a large BUC, it may be located at the base of the antenna and connected with RF conduits (waveguides).

The BUC converts the modem's L-Band transmit signal into higher frequency C-Band signals, then amplifies it before it is reflected off the satellite antenna towards the satellite. To perform both its functions, the BUC is composed of two individual components:

Local Oscillator

Power Amplifier

The Local Oscillator performs the frequency conversion between the L-Band and the satellite frequency, such as C-Band. The resulting satellite frequency is calculated by adding the L-Band frequency to a number known as the Local Oscillator Frequency, which is stamped onto the BUC.

A Local Oscillator Frequency of 4900 MHz is used for a non-inverted spectrum, and a Local Oscillator Frequency of 7375 MHz is used for an inverted spectrum. A typical system requires a 2-Watt BUC or higher, depending on the application. Although BUCs are available with very powerful amplifiers, it is unlikely that a VSAT installation will require more than 10 Watts, even in less than ideal circumstances.

SkyVision will provide you with the specific power requirements for your service.



VSAT Components

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2.4. Feed

The Feed comprises the following:

Feed Horn

OMT (Orthomode Transducer)

Transmit Reject Filter (either built-in or to be added on the receive end of the OMT)

Waveguide

Circular Tube for circular polarization requirements

There are three main polarization positions used for SkyVision Services:

Linear Cross-polarization

Linear Co-polarization

Circular Cross-polarization

Refer to your SkyVision Scheduling Kit for your specific polarization requirements.


VSAT Components

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2.4.1. Linear Cross-polarization

To transmit and receive in opposite polarities, you need to assemble the feed, making sure that:

The receive part of the OMT (to which the LNB is attached) is perpendicular to the ground

The wide face of the waveguide is parallel to the ground

Parent Topic: Feed

2.4.2. Linear Co-polarization

To transmit and receive in the same polarities, you need to assemble the feed, making sure that:


The narrow face of the waveguide is parallel to the ground

Parent Topic: Feed


VSAT Components

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2.4.3. Circular Cross-polarization

To transmit and receive in opposite circular polarities, you need to add the circular tube between the feed horn and the OMT. Assemble the feed, making sure that:


The wide face of the waveguide is parallel to the ground

The receive part of the OMT is aligned to the desired reception polarityeither LHCP or RHCPas displayed on the mouth of the circular tube

Parent Topic: Feed

2.5. iDirect Satellite Router SkyVision VSAT solutions include one of the following iDirect Satellite Routers:

iDirect iNFINITI 3100 Satellite Router

iDirect iNFINITI 5100 Satellite Router

iDirect Evolution X1 Satellite Router

iDirect Evolution X3 Satellite Router


2.5.1. iDirect iNFINITI 3100 Satellite Router

The iDirect iNFINITI 3100 Satellite Router has several key features:

Star topology

Built-in TCP and HTTP acceleration


VSAT Components

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Advanced QoS and prioritization

Automatic end-to-end Uplink Power Control for higher network availability

Two back-panel indicators; one for the BUC and one for the LNB

RX output for an auxiliary device

The iNFINITI Image Versions for SkyVisions Services are Versions 7.1.1 and 8.0.2.5.

If your remote displays a constant message, such as: unknown broadcast message, and ignores the commands from the HUB, the iNFINITI version you are using is below the minimum 7.1.1 version requirement.

Parent Topic: iDirect Satellite Router

2.5.2. iDirect iNFINITI 5100 Satellite Router

The iDirect iNFINITI 5100 Satellite Router has several key features:

Star topology

Mesh

iSCPC


Advanced QoS and prioritization


Two back-panel indicators; one for the BUC and one for the LNB

RX output for an auxiliary device

8-Port 10/100 Ethernet switch

The iNFINITI Image Versions for SkyVisions Services are Versions 7.1.1 and 8.0.2.5.

If your remote displays a constant message, such as: unknown broadcast message, and ignores the commands from the HUB, the iNFINITI version you are using is below the minimum 7.1.1 version requirement.



VSAT Components

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2.5.3. iDirect Evolution X1 Satellite Router

The iDirect Evolution X1 Satellite Router has several key features:

Star topology

DVB-S2/ACM outbound for greater efficiency and enhanced network availability



Advanced QoS and traffic prioritization

The X1 Evolution Image Version for SkyVision Services is Version 13.0.0.3.


2.5.4. iDirect Evolution X3 Satellite Router

The iDirect Evolution X3 Satellite Router has several key features:

Star topology

DVB-S2/ACM outbound for greater efficiency and enhanced network availability



Advanced QoS and traffic prioritization

Red button to restart at the default configuration in case of contact loss caused by user error

The default IP address of the satellite router is 192.168.0.1


VSAT Components

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The X3 Evolution Image Version for SkyVision Services is Version 13.0.0.3.

The Evolution X3 has no telnet status notifications regarding incompatible image versions. However, if the remote is not locked, it shows lock searching notifications.


2.6. Coaxial Cables

Coaxial cables are used to connect the iDirect Satellite Router to both the BUC and the LNB, carrying the RF signal for both the Receive and Transmit functions.


2.6.1. Length and Quality of Signal Selecting suitable coaxial cables is an important decision. Both the type of cable and the distance from the VSAT antenna to the satellite router will directly affect the quality of the received and transmitted signals. SkyVisions standard maximum length of cable is 30 meters.

SkyVision can provide you with advice on cable selection.

Parent Topic: Coaxial Cables

2.6.2. Comparison of RG-6 and RG-11 Cable Types The coaxial cable used to connect the LNB and the BUC should have a 75 ohm impedance and typically should be either an RG-6 or RG-11 cable. Your decision about which of these two types to use is one of cost vs. performance:

The RG-6 cable is cheaper than the RG-11, but also suffers greater signal reduction

The RG-11 cable is usually more expensive, but provides a higher signal transmission performance

You should consider this performance difference when making your decision, as well as taking into consideration any loss that may result from a larger distance between the iDirect Satellite Router and the antenna.


VSAT Components

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2.6.3. Connectors Cable preparation and installation are of critical importance. You should pay careful attention to the work being done during these stages. Connectors that have not been crimped and properly weather-proofed can cause serious problems.

If you choose to route the cables underground, you must use a conduit.


2.7. Splitter If you use a splitter, it must be of the correct type. Standard 'consumer-grade' splitters are designed for TV frequencies and will not pass the higher frequencies of the satellite signal. You must use a splitter designed specifically for cable and satellite communications with two outputs, and ensure that one output is a DC pass-through output.



Chapter 3

site survey


Site Survey

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3. Site Survey Introduction This chapter describes the procedure for conducting a site survey to determine the optimal location for the VSAT, including:

Determining Who Will Perform the Site Survey

Calculating Azimuth and Elevation

Checking the Line-of-Sight

Selecting the Terrestrial Site

Installing the Antenna on a Roof Location

Meeting Equipment Room Power Requirements

It is important to conduct the site survey properly to avoid subsequent technical and operational problems.

3.1. Determining Who Will Perform the Site Survey If you are not experienced in performing the site survey yourself, you should hire a Certified SkyVision Installer.

Contact your SkyVision Sales Manager for assistance.

Parent Topic: Site Survey Introduction

3.2. Calculating Azimuth and Elevation To calculate your Azimuth and True Elevation online, go to: www.dishpointer.com and follow the steps:

1. Type your location and press Go.

2. From the dropdown menu, choose your satellite.

3. Scroll to Dish Setup Data to view your Elevation and True Azimuth.

If you are using an offset antenna, subtract the offset from the true elevation angle to calculate the actual elevation.

For instructions on how to use the iSite application to confirm the Azimuth and Elevation angles, see Using the iSite Antenna Pointing Tool.


3.3. Checking the Line-of-Sight Communication satellites used in the satcom industry are typically in geostationary orbit, appearing to be in a fixed position in the sky directly above the equator, relative to an observation point on earth. The entire field of geostationary satellites can, therefore, be found in an arc across the sky.


Site Survey

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To communicate with the satellite you wish to downlink from or uplink to, the antenna must be able to 'see' the location in the sky above the equator in which the satellite is located. The situation of an unobstructed view between the satellite and the antenna is known as 'having a line-of-sight' to the satellite.

To calculate the line-of-sight, you need to do some basic mathematics, using the Microsoft Windows Calculator.

Where X is the height of the obstruction in front of the antenna and Y is the distance between them.

For example, if the obstruction is 8 meters high and 32 meters away from the antenna, you need to perform the following calculation: arc tan (8/32) =

Use the Microsoft Windows Calculator to calculate your line-of-sight, as follows:

1. On your computer, browse to Start>Accessories>Calculator.

The Microsoft Windows Calculator opens.

2. On the View menu, select Scientific.

3. Enter the height of the obstruction in meters and divide it by the distance in meters.

4. Press the equals button.

5. Press the Inv (inverse) button.

6. Press the tan (tangent) button.

The calculator displays the result, which is the minimum angle of your true elevation in degrees. This angle should be lower than the true elevation angle of your antenna.

If you do not achieve a clear line-of-sight, relocate the antenna until you do.


3.4. Selecting the Terrestrial Site In addition to achieving the optimal line-of-sight to the satellite, there are some very important elements to consider when choosing the location for the physical placement of the antenna.

Perform the following checks when determining the terrestrial site for the antenna location:

Check to see that the site is relatively flat and level (using a leveler), and that it will be possible to conveniently access the antenna once installed.

Check the site for underground obstructions, such as buried cables or pipes.

Check the site for interference from WiMAX, microwave transmissions, cellular telephone towers, and airport radar.


Site Survey

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Check that the site is free from construction. If construction work is planned in the area in which the antenna is to be installed, consider using an alternate location, as the construction can interfere with transmission or damage the antenna and its surrounding infrastructure.

Confirm that installation at the site will follow all local building regulations and standards regarding grounding, foundation requirements, zoning rules, setbacks, and any other requirements specific to your location.


3.5. Installing the Antenna on a Roof Location Roof locations present unique concerns for an antenna installation, such as access to the antenna, the need to properly anchor the antenna mount, and terrestrial interference. You should consider these factors before deciding to mount the antenna on a roof.

If you decide on a roof location, make sure that the location provides a clean, flat, secure, and construction-free environment with:

A lightning arrestor that is properly grounded

An easily accessible point-of-entry for two coaxial cables, or a location where the installer can create a point-of-entry

Secure access to the antenna away from unauthorized personnel

An antenna surface capable of supporting the weight of the VSAT plus its wind load

One 230V AC or 110V AC outlet near the installation site for use during both the installation process and subsequent maintenance work

A clear path or empty conduit to run a 2"-minimum diameter coaxial cable from the buildings point-of-entry to the base of the antenna

Site security: The remote gateway antenna can create non-ionizing radio frequency radiation that can be harmful to humans. To avoid this, the antenna must be placed in a controlled area with restricted human access to the physical air space between the antenna reflector and the output of the radio frequency amplifier.


3.6. Meeting Equipment Room Power Requirements You must prepare the room and building to ensure that the ground segment equipment can function properly.

The equipment room should meet the following minimum requirements:

Ambient temperature range between 20 and 25 degrees Celsius

Maximum rate of air temperature change of less than 5 degrees Celsius per hour

Relative humidity between 20% and 50%


Site Survey

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Continuous air cycling with filtration for proper ventilation to ensure that equipment is kept free of contaminants and particle matter

Fibrous material and gaseous elements should not be present in the equipment room

Availability of an appropriate number of units of vertical rack space in standard 19" equipment racks, as well as sufficient 230V AC, 10-AMP outlets in each rack

Measures implemented to prevent the build-up of electrostatic discharge (including appropriate straps and mats, and no carpeting)

Power should be provided using an uninterrupted power supply, according to your local electrical code and power requirements, with either rectified 230V AC or 110V AC outlets in each rack that will house equipment



Chapter 4

antenna installation



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4. Antenna Installation Introduction This chapter describes the requirements and procedures for installing and aligning your antenna, including:

Preparing for Antenna Installation and Alignment

VSAT Terminal Field Installer Requirements

VSAT Installer Equipment Requirements

Using the SkyVision Scheduling Kit and Option File

Verifying the List of On-site Equipment

Installing and Aligning the Antenna

Calculating the Inclinometer Elevation Angle

Using the SkyVision VSAT PRO Mobile Application

4.1. Preparing for Antenna Installation and Alignment Successful installation requires that the equipment is ready and that the installer has the right set of tools and knowledge. Proper preparations prevent the risk of work interruptions that can result in additional costs or even damage to the equipment.

Parent Topic: Antenna Installation Introduction

4.2. VSAT Terminal Field Installer Requirements The satellite terminal field installer must have good working knowledge and proficiency in antenna installation, covering:

Assembly, Alignment, Peak, and Pol

TX and RX RF chain

Windows operating system, IP configuration, and setup


4.3. VSAT Installer Equipment Requirements The installer is required to have the following equipment:

Inclinometer

Compass

Laptop or desktop computer with Windows 98 or higher, WinZip/WinRar, and a COM port connection

Voltmeter



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Basic tools, including flat, cross, and helen screwdrivers, a wrench, and a wire cutter

Extra cables for RF, including an RG6 cable, straight and cross Ethernet cables, and an RS232 serial cable for router initial configuration

It is highly recommended to have the following optional additional and spare equipment on site:

Spectrum Analyzer

BUC

LNB

Satellite Router


4.4. Using the SkyVision Scheduling Kit and Option File Refer to the SkyVision Scheduling Kit that was emailed to you together with your iDirect Satellite Router Option File, which contains configuration parameters, including:

Carrier transmit and receive frequencies

Local Area Network (LAN) and Wide Area Network (WAN) IP addresses


4.5. Verifying the List of On-site Equipment Confirm that all the necessary VSAT components are on site, according to the list of equipment provided by SkyVision. If any of the components are not available, contact your SkyVision representative.


4.6. Installing and Aligning the Antenna Once you have made all the necessary preparations, you can begin the installation and alignment of the antenna.


4.6.1. Installing the Antenna Manufacturers installation instructions should have been included with the antenna. If they are missing, or if any part of them is unclear, consult with your installer or contact SkyVisions Installation Support.

Proper alignment of the antenna is critical to receive a strong signal, and to avoid interfering with other satellites. This is a very precise process that must be followed carefully. An antenna that is not properly aligned can seriously affect the quality of the service.



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Parent Topic: Installing and Aligning the Antenna

4.6.2. Aligning the Antenna To align the antenna, you need the look angle and elevation coordinates that you calculated in sections: Calculating Azimuth and Elevation and Checking the Line-of-Sight. If you do not have these, refer to the information sent to you by SkyVision together with the Option File.

To align the antenna:

1. Assemble and anchor the antenna according to the manufacturers instructions.

2. Verify that your antenna is level using a leveler.

3. Verify that you have assembled the feed in the correct polarization position.

4. Refer to the coordinates you calculated in Calculating Azimuth and Elevation.

Important: When aligning the azimuth, do not set the compass on a metal surface because of potential magnetic interference.

5. To set the antennas azimuth, use a compass as reference and adjust the antenna left or right horizontally.

6. To set the antennas elevation angle, use the inclinometer as reference and adjust the strut vertically.

The elevation offset for offset antennas is determined by the antenna model. To find out your antennas offset, refer to the antenna user documentation provided by the manufacturer.

After you have properly installed and configured the iDirect Satellite Router, you can fine-tune the alignment.

Parent Topic: Installing and Aligning the Antenna



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4.7. Calculating the Inclinometer Elevation Angle

To calculate the inclinometer elevation angle:

Position the inclinometer on the metal surface that attaches the antenna to the mount.

Take into account that the inclinometer is positioned vertically at a 90-degree angle to the ground.

Example:

1. If the true elevation is 50 degrees and the offset is 20 degrees, subtract the offset from the true elevation. The total value is 30 degrees. 2. Subtract the new elevation value of 30 degrees from the inclinometers starting value of 90 degrees. The inclinometer elevation angle is 60 degrees.


4.8. Using the SkyVision VSAT PRO Mobile Application SkyVision's VSAT PRO mobile application enables you to use your smartphone to align your VSAT link to the correct satellite to receive satellite Internet services. VSAT PRO also provides a list of SkyVision satellite IP connectivity services, as well as a list of SkyVision satellites.

You can access the SkyVision VSAT PRO app for iOS and Android mobile platforms at http://corporatenetworks.skyvision.net/app-landing-page.



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From the Home page of the VSAT PRO app, you can:

Perform a new VSAT Alignment Setup

Access the SkyVision Services Index

Access the SkyVision Coverage Index to view the list of satellites per region

Access the VSAT Quick Guide Index for technical assistance and other useful information

Before using the VSAT PRO mobile app, it is recommended to read the following sections in this manual:

Calculating Azimuth and Elevation

Selecting the Terrestrial Site

Preparing for Antenna Installation and Alignment

VSAT Installer Equipment Requirements

Installing and Aligning the Antenna

To align your new VSAT link using the VSAT PRO app, do the following:

1. Launch the VSAT PRO app on your smartphone.

2. On the VSAT PRO Home page, select the VSAT PRO Alignment Setup option.

The VSAT Alignment page appears.

3. Press Select Country.

The Select Region page appears.

4. Select your region and your country, and then press Done.

You are returned to the VSAT Alignment page.

5. Press Select Satellite.

The Select Satellite page appears.

6. From the list of satellites, select a satellite and then press Done.

You are returned to the VSAT Alignment page.

7. Press Set Coordinates.

The Set Coordinates page appears.

8. Select Auto Set GPS to set your GPS coordinates automatically or select Manual Set Coordinates to set your coordinates manually, then press Done to return to the VSAT Alignment page.

9. Press Select Antenna Type.

The Select Antenna Type page appears.

10. Select your antenna type. You can select either a Prime or Offset antenna, as defined in your antenna manual, then press Done to return to the VSAT Alignment page.

11. Press Align Antenna Azimuth.



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The Compass page appears.

12. Use the Compass function to set the azimuth of your VSAT. The red line indicator shows your calculated optimal angle. Then press Back to return to the VSAT Alignment page.

13. Press Align Antenna Elevation.

The Inclinometer page appears.

14. Use the Inclinometer function to align your VSAT to the correct elevation angle, referencing the red line indicator for the optimal angle. Then press Back to return to the VSAT Alignment page.

15. Press Save VSAT Setup.

The Enter Name page appears.

16. Fill in an appropriate title and press OK.

The VSAT Alignment is complete.

17. Select Reset All to perform any additional calculations for other links.



Chapter 5

router installation


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5. Router Installation Introduction This chapter describes the procedures for installing and configuring your iDirect Satellite Router, including:

Installing and Configuring the iDirect X1 Evolution Satellite Router

Installing and Configuring the iDirect 3100/5100/X3 Satellite Router

Performing an Information Check

Contacting SkyVision for the Line-up Schedule

5.1. Installing and Configuring the iDirect X1 Evolution Satellite Router

This section describes the procedures for installing and configuring your iDirect X1 Evolution Satellite Router, including:

Connecting the iDirect X1 Evolution Satellite Router to a Server

Configuring the iDirect X1 Evolution Satellite Router Modem

Remote Locking the iDirect X1 Evolution Satellite Router

For additional information about the iDirect X1 Evolution Satellite Router, see the following document: \\omega\Company\TAC\Manuals\PROC_Remote Installation Guide iDX 3.1 Rev A DRAFT_03012012.pdf.

Parent Topic: Router Installation Introduction

5.1.1. Connecting the iDirect X1 Evolution Satellite Router to a Server

To connect the iDirect X1 Evolution Satellite Router:

1. Connect an Ethernet cable (RJ45) from the LAN port of the satellite router to the PC port (LAN) of your computer.

2. In the command line interface, type ipconfig to verify that the modem has allocated an IP address to the computer using the Dynamic Host Configuration Protocol (DHCP).

3. If the modem has not allocated an IP address to the computer, go to Control Panel>Network and Internet>Network Connections.

4. Right-click Local Area Connection.

5. On the Networking tab, select Internet Protocol Version 4 and click Properties.

The Internet Protocol Version 4 (TCP/IPv4) Properties dialog box appears.

6. Select Use the following IP address.

7. In the IP Address box, type 192.168.0.2.


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8. In the Default gateway box, type 192.168.0.1/24.

9. Click OK.

Parent Topic: Installing and Configuring the iDirect X1 Evolution Satellite Router

5.1.2. Configuring the iDirect X1 Evolution Satellite Router Modem

To configure the iDirect X1 Evolution Satellite Router modem:

1. In your Web browser, go to the URL of the iDirect modem configuration manager (http//192.168.0.1).

The Login window appears.

2. In the User box, type: admin

3. In the Password box, type: iDirect

4. Click Login.

The iDirect modem configuration manager appears.

Use the iDirect modem configuration manager for the following:

Viewing the iDirect Modem Dashboard Tab

Viewing the iDirect Modem Status Tab

Using the iDirect Modem Commissioning Tab

Using the iDirect Modem Admin Tab


5.1.2.1. Viewing the iDirect Modem Dashboard Tab In the Dashboard tab of the iDirect modem configuration manager, you can view general information about the modem hardware and software, such as Model Type, Serial Number, Software Version, Satellite Rx, Satellite Tx, and Up Time.

Parent Topic: Configuring the iDirect X1 Evolution Satellite Router Modem

5.1.2.2. Viewing the iDirect Modem Status Tab In the Status tab, you can access the following pages to the view the operational status of the modem:

Modem Status

Modem Information, such as Serial Number, MAC Address, and Software Version


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Modem State, such as Serial Number, MAC Address, and Software Version

Rx State, such as Downlink Center Frequency, Symbol Rate, and Rx Composite Power

When the modem is connected to the network, In Network appears in the Network box, and the Network status LED lights up solid green.

Ethernet Status

Connection information, such as Status, Speed, and Duplex Mode

Transmitter information, such as the number of transmitted Bytes, Dropped Frames, and Error Frames

Receiver information, such as the number of received Bytes, Dropped Frames, and Error Frames

IP Configuration

Input/output packets for errors and/or traffic changes

LAN Interface, including IP Address and Netmask

Management Interface, including IP Address and Subnet Mask

DHCP, such as DHCP Mode, Lease Range, Lease Time, and Default Gateway

DNS, including DNS Mode

Static Routes

Multicast Groups, including details of the Direction and IP Address

You can only change the IP configuration after the Options file has been loaded. See Using the iDirect Modem Admin Tab.

Remote Events

Real-Time Remote Events, including the log of the Up Time, Level, and Description of each remote event

Satcom Graphs

Graphs displaying signal status of the modem, such as Rx SNR, Tx Power, Tx Frequency Offset, and Clock Adjustment


5.1.2.3. Using the iDirect Modem Commissioning Tab In the Commissioning tab, you can access the following pages to configure key properties of the modem:

Angle Calculator


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Remote Location, including Latitude and Longitude settings

Spacecraft Position, including Longitude settings of the satellite, which can be calculated at

Elevation, including Elevation True and Elevation Offset settings

www.dishpointer.com.

Gross Antenna Pointing, including Elevation Actual, Azimuth True, and Polarization Offset settings

The Angle Calculator enables you to calculate the elevation and azimuth angles to be used by technicians.

Antenna Pointing

You use the Antenna Pointing page to configure the iDirect X1 Evolution Satellite Router modem in the same way you use the pointing tool in the iSite application for the iDirect 3100/5100/X3 Satellite Router modems. See Using the iSite Antenna Pointing Tool to Fine-tune the Antenna Alignment.

You can reference the graphic indicator in the Antenna Pointing page to maximize the Rx signal when aligning the antenna to the correct angles.

To measure the satellite signal while pointing the dish, attach a voltmeter to the Tx cable and click Start Tx PWM.

Cross-Polarization

Cross Polarization Test, including Transmit Frequency (RF uplink frequency, BUC LO frequency, and L-Band Tx frequency), Transmit Power, and Modulator

The Cross Polarization Test produces a Continuous Wave Carrier (CW) signal, enabling you to perform the Peak & Pol procedure with the SkyVision team and the satellite company.

To start the transmission of the CW signal, enter the uplink frequency and the local oscillator (LO) frequency and click Start.


5.1.2.4. Using the iDirect Modem Admin Tab

Before using the Admin tab, you need to download the remote package from the SkyVision ftp server at: ftp://cloud.skyvision.net/pub/iDirect/software. (Be sure to capitalize the D in iDirect.) Download the version specified in the email sent to you by your SkyVision TAC Coordinator.

In the Admin tab, you can access the following pages to perform admin procedures for the modem:

File Management

Load Package

To load the package file:

1. Click Browse.


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2. Navigate to the location on your computer where you saved the file that you downloaded from the SkyVision ftp server.

3. Click Load.

Load Options File

To load the options file:

1. Click Browse.

2. Navigate to the location on your computer where you saved the file that you downloaded from the SkyVision ftp server.

3. Click Load.

Restart Device

Click Restart to restart the modem and complete the loading of the specified files.

Console

The syntax used in the Console for the iDirect X1 Evolution Satellite Router is slightly different to the syntax used for the iDirect 3100/5100/X3 Satellite Router, but all the functionality is identical.

You can use the Help command to view all available commands.


5.1.3. Remote Locking the iDirect X1 Evolution Satellite Router

For a detailed description of the procedure for remote locking the iDirect X1 Evolution Satellite Router, refer to the manual located at the following link: \\omega\Company\TAC\Manuals\RLOCK_X1.docx.


5.2. Installing and Configuring the iDirect 3100/5100/X3 Satellite Router

This section describes the procedures for installing and configuring your iDirect 3100/5100/X3 Satellite Router, including:

Connecting the iDirect 3100/5100/X3 Satellite Router to a Server

Connecting the iDirect 3100/5100/X3 Satellite Router Using the Putty Application

Connecting the iDirect 3100/5100/X3 Satellite Router Using the Hyper Terminal

Configuring Your PC as a Host on Your iDirect 3100/5100/X3 Satellite Router LAN


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Using iSite to Log in to the iDirect 3100/5100/X3 Satellite Router

Checking Your Version of iSite

Downloading the Correct Version of iSite

Checking Your Version of the iDirect 3100/5100/X3 Satellite Router

Downloading the Correct Version of the iDirect 3100/5100/X3 Satellite Router Image

Loading the Option File

Logging in to the iDirect 3100/5100/X3 Satellite Router

Changing the IP Configurations on Your PC to DHCP

Calculating the Azimuth and Elevation with the iSite Application

Fine-tuning the Antenna Alignment to the Correct Satellite

Using a Spectrum Analyzer to Fine-tune the Antenna Alignment

Using the iSite Antenna Pointing Tool to Fine-tune the Antenna Alignment


5.2.1. Connecting the iDirect 3100/5100/X3 Satellite Router to a Server

To connect the iDirect 3100/5100/X3 Satellite Router to a server:

1. Turn on the iDirect Satellite Router and wait for the status LED to turn off and for the RX and Net LED to turn on. Confirmation of this will mean that the satellite router has fully booted up.

2. Connect a console cable (RJ45 to DB9) from the console port of the satellite router to the DB9 PC port (Com1) of your computer.

3. Identify the satellite routers IP address by using the Putty application (version 0.6 or above). You can also use the Hyper Terminal application to identify the satellite routers IP address.

Parent Topic: Installing and Configuring the iDirect 3100/5100/X3 Satellite Router

5.2.2. Connecting the iDirect 3100/5100/X3 Satellite Router Using the Putty Application

To identify the iDirect Satellite Router's IP address using the Putty application:

1. Open the Putty application.

2. Choose the Serial connection, and click Open.


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3. After gaining access to the satellite router, enter the login details as follows:

iDirect Login: root

Password: iDirect

Make sure to use a capital "D" and then press Enter.

4. Type the command, ipconfig. On the second line of the ixp card you will see "inet addr:", which is the LAN IP address of the iDirect Satellite Router and "Mask:", which is the subnet mask of your LAN.


5.2.3. Connecting the iDirect 3100/5100/X3 Satellite Router Using the Hyper Terminal

To identify the iDirect Satellite Router's IP address using the Hyper Terminal application:

1. Open the Hyper Terminal application.

2. In the Connection Description window, type in a name of your choice and click OK.

3. In the Connect To window, select COM1 (which is the port that is connected to the satellite router).

4. In the COM1 Properties window, choose Restore Defaults.

5. Once you have gained access to the satellite router, enter the login details as follows:

iDirect Login: root

Password: iDirect

6. Type the command "ipconfig". On the second line of the ixp card you will see, "inet addr:", which is the LAN IP address of the iDirect Satellite Router and "Mask:" which is the subnet mask of your LAN.


5.2.4. Configuring Your PC as a Host on Your iDirect 3100/5100/X3 Satellite Router LAN

To configure your PC as a host on the satellite router LAN, you will need to identify your default gateway and subnet mask as follows:

1. Connect an Ethernet cable (RJ45) from the LAN port of the satellite router to the PC port (LAN) of your computer.

2. Navigate to the Local Area Connection Properties.


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3. In the General Tab, navigate to Internet Protocol (TCP/IP) and click Properties.

4. Check the box Use the following IP address.

5. Note the satellite routers IP address appearing after "inet addr". In the IP address field, type in the same IP address as the satellite routers but change the last digit to one value higher than is stated. This will be the IP address of your computer.

6. Use exactly the same details from the Mask: in the Hyper Terminal window to fill in the subnet mask in the Internet Protocol (TCP/IP) Properties window.

7. Enter the default gateway IP address, which is identical to the satellite routers IP address.

8. Click OK in the Internet Protocol (TCP/IP) Properties window, and then click Close in the Local Area Connection Properties window.

Your PC is configured as a host on the satellite router LAN.


5.2.5. Using iSite to Log in to the iDirect 3100/5100/X3 Satellite Router

To use the iSite application to log in to the iDirect Satellite Router, you must first ensure that you are using the correct versions of the iSite application and the iDirect Satellite Router, as defined in the SkyVision Option File that you received. This includes:

Checking Your Version of iSite

Downloading the Correct Version of iSite

Checking Your Version of the iDirect 3100/5100/X3 Satellite Router

Downloading the Correct Version of the iDirect 3100/5100/X3 Satellite Router Image

Loading the Option File

Logging in to the iDirect 3100/5100/X3 Satellite Router

Changing the IP Configurations on Your PC to DHCP

Calculating the Azimuth and Elevation with the iSite Application

Fine-tuning the Antenna Alignment to the Correct Satellite





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5.2.6. Checking Your Version of iSite To check your version of iSite:

1. Place your cursor on the iSite file icon.

The iSite version number is displayed.

2. Verify that the version number corresponds to the version number defined in the SkyVision Option File.


5.2.7. Downloading the Correct Version of iSite To download the correct version of the iSite application:

1. Download the remote package from the following link: ftp://cloud.skyvision.net/pub/iDirect/software (Make sure to capitalize the "D" in iDirect.)

2. Re-identify the satellite routers IP address.

3. Configure your PC as a Host on your satellite router LAN before opening the iSite application (see: Configuring Your PC as a Host on Your iDirect Satellite Router LAN).


5.2.8. Checking Your Version of the iDirect 3100/5100/X3 Satellite Router

To check the version of your iDirect Satellite Router:

1. Open a Telnet Session in the Hyper Terminal application by typing the command: telnet 0.

2. Type the username and password to log in to the Telnet Session as follows:

Username: admin

Password: P@55w0rd!

3. Type the command: version.

The version number of your iDirect Satellite Router appears on the second line, next to Code Version:.

4. Verify that the version number corresponds to the version number defined in the SkyVision Option File.



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5.2.9. Downloading the Correct Version of the iDirect 3100/5100/X3 Satellite Router Image

To download the correct version of the satellite router image to your iDirect Satellite Router:

1. Download the remote package from the following link: ftp://cloud.skyvision.net/pub/iDirect/software (Make sure to capitalize the "D" in iDirect.)

2. Open the iSite application. Right-click TDMA Remote and log in to the satellite router.

3. If the Telnet Session is not open, right-click the TDMA Remote. Select Connect and then Telnet.

4. Type the username and password to log in to the Telnet Session as follows:

Username: admin

Password: P@55w0rd!

Logging in to the Telnet Session enables you to monitor the progress of the version change.

5. Right-click the TDMA Remote, then select Download Package.

6. Click Open, then browse for the cumulative update located in the remote package.

7. Verify that the following checkboxes are selected:

Don't check version

Downloaded images only

Don't reset

8. Click Start.

9. Navigate to the Telnet window and wait until the message: Flash completed appears before continuing to the next step.

10. In the download package window click Open, then browse to the rmt file located in the remote package folder.

11. Verify that the following checkboxes are selected:

Don't check version

Downloaded images only

Don't reset

12. Navigate to the Telnet window and wait until the message: Flash completed appears before continuing to the next step.

13. In the download package window, click Close.

14. Load the Option File (See: Loading the Option File).


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5.2.10. Loading the Option File To load the Option File:

1. Save the Option File that SkyVision sent you to your Desktop.

2. Open the HyperTerminal or Putty application to monitor the progress of the following steps.

3. If the iSite application is not open, open it now.

4. Right-click the TDMA Remote submenu, then select Download Option from Disk.

5. Browse for the Option File and click Open to load it to the satellite router from your desktop.

6. Choose Yes to approve the downloading of the Option File.

To complete the loading of the Option File, iSite requests you to reset your iDirect Satellite Router.

7. Select Reset Now.

8. Monitor the Hyper Terminal or Putty application and wait to see the iDirect login.

9. Login as usual to confirm that the satellite router has finished rebooting.

10. Repeat the procedure: Checking Your Version of the iDirect Satellite Router to confirm that the satellite router version has been updated.

11. Verify that your iDirect Satellite Router operates with the new Option File by checking that the IP address of the satellite router is the same as the ETH0_1 address in the Option File.


5.2.11. Logging in to the iDirect 3100/5100/X3 Satellite Router To log in to the iDirect Satellite Router:

1. Disable the firewall on your computer.

2. Open the iSite application.

3. Right-click TDMA Remote and select Log in.

4. Type the password: P@55w0rd!

5. Select Login as Admin and click OK.

Troubleshoot: If iSite does not identify the remote automatically, follow these steps:

1. On the left-hand menu, right-click the iDirect icon and select New.

2. Right-click Unknown and select Login.


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3. Type the IP address of the satellite router.

4. Type the password: P@55w0rd! and click OK.

The Configuration TDMA Remote window appears, confirming that you have successfully logged in to the satellite router.


5.2.12. Changing the IP Configurations on Your PC to DHCP To change the IP configurations on your PC to DHCP:

1. Navigate to the Local Area Connection Properties.

2. In the General Tab, navigate to the Internet Protocol (TCP/IP) and click Properties.

3. Select obtain an IP address automatically.

4. Select obtain DNS server address automatically.

5. Click OK.

6. Close both the Internet Protocol (TCP/IP) and the Local Area Connection Properties windows.


5.2.13. Calculating the Azimuth and Elevation with the iSite Application

To confirm the Azimuth and Elevation calculations using the iSite application:

1. Log in with iSite to the satellite router as Admin (see: Logging in to the iDirect Satellite Router).

2. Right-click the TDMA Remote icon.

3. Go to Align Antenna and select Antenna Pointing.

4. Under Remote Location, enter the latitude and longitude of your VSAT location (or if the Option File has already been loaded, verify that the configuration is correct).

5. Under Spacecraft Position, enter the satellite longitude (or if the Option File has already been loaded, verify that the configuration is correct).

6. Under Elevation Information, enter your antenna's Offset, as defined in your antenna manual (or if the Option File has already been loaded, verify that the configuration is correct).

The Elevation Actual and the Azimuth True final calculations appear under Gross Antenna Pointing Information.



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5.2.14. Fine-tuning the Antenna Alignment to the Correct Satellite

There are two methods of fine-tuning the alignment of your antenna to the correct satellite:




5.2.15. Using a Spectrum Analyzer to Fine-tune the Antenna Alignment

To fine-tune the alignment of your antenna to the correct satellite using a spectrum analyzer:

1. Open the Option File sent to you by SkyVision.

2. Locate the downlink carrier details in the Option File.

3. Scroll down to the [Modem Parameters] paragraph.

4. Convert the downlink frequency carrier value (in hertz)located next to the RX_Freqto an L-Band range by dividing the value by 1 million.

5. Convert the value (in bits)located next to the RX_bitrateto the span required on the spectrum analyzer. The conversion needs to be from bps to Mbps. To do this, divide the value by 1 million. (This is the SkyVision downlink carrier.)

6. Connect the LNB to the splitter input using a 75-ohm RG6 coaxial cable.

7. Connect the splitter DC pass-through output to the satellite router.

8. Connect the other splitter output to the spectrum analyzer.

WARNING: Make sure that you are using a DC Block on your spectrum analyzer input.

Troubleshoot: If the connection is poor, check the cables to see if they are damaged.

9. Adjust the spectrum analyzer to the beacon frequency of the satellite or to the SkyVision downlink carrier, where:

The Center frequency is the calculated RX_Freq

The span is the calculated RX_bitrate in units of Mhz instead of Mbps

10. Adjust the elevation to the correct value, according to the site location and antenna offset.

11. Sweep the sky in the expected azimuth area until you acquire the satellite signal. If the signal is not acquired, decrease or increase the elevation angle by slightly adjusting the strut, and repeat the azimuth sweep until the signal is acquired.

Troubleshoot 1: Rotate the Feed component until you achieve the correct polarity confirmed by optimal signal representation.


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Troubleshoot 2: If you cannot confirm reception of the satellite signal, do the following:

a. Point the antenna towards another familiar satellite.

b. Check to see if you can receive a signal. Reception of a signal verifies that the receive chain is operational.

c. Once the familiar satellite signal is acquired, record the inclinometer and compass measurements to confirm the offset.

d. Repeat steps 10 and 11 of this procedure until the correct satellite signal is acquired, or contact SkyVision for further assistance.

12. Adjust the feed horn slightly and monitor the size of the carrier on the spectrum to complete the maximization of the gain.

13. To determine the best polarization setting, rotate the feed element until you acquire the strongest signal level with the least amount of interference from the opposing polarization.

For more information on polarization, consult a satellite reference document.


5.2.16. Using the iSite Antenna Pointing Tool to Fine-tune the Antenna Alignment

Before aligning your antenna to the correct satellite using the iSite application, you must always power down the satellite router when connecting and/or disconnecting the coaxial cables. You must also disable any firewall application, as this will interfere with the procedure.

To fine-tune the alignment of your antenna to the correct satellite using the iSite Antenna Pointing tool:

1. Open iSite, and right-click the TDMA Remote submenu.

2. Select Align Antenna.

3. Select Antenna Pointing, then select the Antenna Pointing Tab.

4. Select Start to initiate the process.

5. Remove the TX cable from the BUC and press OK.

6. Monitor the Current Signal Strength values, the graph and the audio cues, for reference during steps 7 and 8 of this procedure.

7. Adjust the elevation to the correct value, according to the site location and antenna offset.

8. Sweep the sky in the expected azimuth area until you acquire the satellite signal. If the signal is not acquired, decrease or increase the elevation angle by slightly adjusting the strut, and repeat the azimuth sweep until the signal is acquired.


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Troubleshoot: Rotate the Feed component until you achieve the correct polarity confirmed by optimal signal representation.

9. Adjust the axes to the appropriate coordinates.

The signal in the graph progresses from red (no signal detected) to green (signal detected). You can also hear this progression audibly in broken sound bites that increase in pitch and volume as your alignment becomes more accurate.

The signal represented in green on the graph has the highest audio pitch. A Current Signal Strength value of 14 or more volts of direct current confirms that SkyVisions downlink carrier has been detected.

10. Adjust the feed horn slightly and monitor the Current Signal Strength to complete the maximization of the gain.

11. To determine the best polarization setting, rotate the feed element until you acquire the strongest signal level with the least amount of interference from the opposing polarization.

For more information on polarization, consult a satellite reference document.


5.3. Performing an Information Check To perform an information check after the antenna is aligned correctly and the satellite signal gain is maximized:

Open a Telnet Session and type the following commands:

version

This command determines whether the version of the satellite router is correct. To be able to work with the SkyVision service, the Code version: should correspond with the version number defined in the Option file.

rlock (for the iNFINITI model) or rmtlock status (for the X3 Evolution model)

This command determines whether the satellite router is locked on a previous provider. If the satellite router was previously used with another provider, it might have been locked, in which case the word LOCKED is displayed. If your satellite router is locked, you need to unlock it. To do this, you must contact the previous provider and request that they unlock it.

rx snr

This command determines the signal-to-noise ratio. You need to achieve a value of higher than 9 db by readjusting the alignment of your antenna.

DID

This command displays the identification parameters of the satellite router, regardless of the Option File. Make sure that the satellite routers model and serial number match those displayed in the Option File.

rmtstat


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This command displays the RX parameters after getting a lock. During the activation process, when you receive your line-up schedule, you might be asked to type this command to check if there are SCPC errors or TDM loss.


5.4. Contacting SkyVision for the Line-up Schedule Once all the approvals for the new link are received, the SkyVision TAC Coordinator sends the first

suggested time slot for the activation of the SkyVision Service.

When activation has been completed in the suggested time slot, send confirmation of the schedule to the SkyVision TAC Coordinator with the name and contact information of the technician.

If the activation must be completed at a later or earlier time than the suggested scheduled time, contact the SkyVision TAC Coordinator with a convenient time for the activation schedule. You will receive either a confirmation mail or an alternative time slot mail from SkyVision.

SkyVision TAC Coordinators

Tel: +44 20 8387 1770 (Ext. 1 or 2)

Email: [email protected]



Chapter 6

troubleshooting and support



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6. Troubleshooting Introduction This chapter describes how to resolve issues that you might encounter during the VSAT installation procedure.

Make sure you refer to the troubleshooting information that matches your iDirect Satellite Router Model.

6.1. Troubleshooting the iNFINITI 3100 and 5100 Receive Chain

To troubleshoot the iNFINITI 3100 and 5100 Receive Chain:

1. Verify that the LNB and feed horn match the service ordered.

2. In case of interference, it is recommended to use a narrow frequency range LNB.

3. Verify that the coaxial connection is correct and tight.

4. If you are uncertain of any of the Receive Chain parameters, refer to the receiver documentation or call SkyVision support.

5. Verify that the coaxial connector is clean and free from any corrosion. If there are signs of corrosion, it is recommended that you replace the LNB.

6. Verify that the feed is secured to the LNB using the screws provided with the LNB.

7. Verify that the O ring is installed between the LNB and the feed horn flange to prevent water from entering the input waveguide of the LNB.

8. Check for the presence of water or moisture in the input waveguide of the LNB. If there are signs of corrosion, it is recommended that you replace the LNB.

9. Verify that the external cover of the coaxial cable has no breaks or cracks, and that the cable has no sharp bends, pinch points, or flattened sections.

10. Verify that the receiver is supplying between +13 and +18 volts to power the LNB.

11. Verify that the LNB PWR LED is lit green.

If it is off, try to reset the satellite router.

If the LED is red, the IFL cable that connects the LNB to the satellite router has short-circuited.

12. If there is a signal from the LNB, but no signal at the router, check the signal at the end of the cable before the router with a spectrum analyzer.

13. In the Option File, under the MODEM PARAMETERS section, increase the rx acq_range to 2 million.

Parent Topic: Troubleshooting Introduction



- 46 -

6.2. Troubleshooting the Evolution X3 Receive Chain To troubleshoot the Evolution X3 Receive Chain:

1. Verify that the LNB and feed horn match the Service ordered.

2. In case of interference, it is recommended to use a narrow frequency range LNB.

3. Verify that the coaxial connection is correct and tight.

4. If you are uncertain of any of the Receive Chain parameters, refer to the receiver documentation or call SkyVision support.

5. Verify that the coaxial connector is clean and free from any corrosion. If there are signs of corrosion, it is recommended that you replace the LNB.

6. Verify that the feed is secured to the LNB using the screws provided with the LNB.

7. Verify that the O ring is installed between the LNB and the feed horn flange to prevent water from entering the input waveguide of the LNB.

8. Check for the presence of water or moisture in the input waveguide of the LNB. If there are signs of corrosion, it is recommended that you replace the LNB.


10. Verify that the receiver is supplying between +13 and +18 volts to power the LNB.

11. If there is a signal from the LNB, but no signal at the router, check the signal at the end of the cable before the router with a spectrum analyzer.

12. In the Option File, under the MODEM PARAMETERS section, increase the rx acq_range to 2 million.


6.3. Troubleshooting the iNFINITI 3100 and 5100 Transmit Chain

To troubleshoot the iNFINITI 3100 and 5100 Transmit Chain:

1. Verify that the BUC matches the antenna and the satellite router that you are using.

2. Verify that the input and output frequency ranges are correct.

3. Verify that the 10 MHz reference signal is present.

4. Verify that the DC power level is approximately +24 volts at the router output and at the cable end on the roof.

5. If you are uncertain of any of the Transmit Chain parameters, call SkyVision support.



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6. Verify that the coaxial connection is tight and that the connector is sealed against water. For optimized operation of the BUC, it is recommended that you use connectors with a separate center pin that is soldered in place.

7. Verify that the directions of the feed waveguide and OMT are oriented correctly to prevent improper operation of the BUC.

8. Verify that the BUC is secured to the feed using the screws provided with the BUC.

9. Verify that the O ring is installed between the BUC and the feed flange to prevent water from entering the input waveguide of the BUC.

10. Ensure that all external BUC assemblies are properly grounded in accordance with grounding instructions supplied by your antenna and receiver manufacturer. Grounding protects the BUC against lightning and ESD damage.

11. For proper system operation, consult your iDirect Satellite Router manual.

12. Verify that the BUC PWR LED is lit green.

If it is off, try to reset the satellite router.

If the LED is red, the IFL cable that connects the BUC to the satellite router has short-circuited.

Check the ODU section in the Option File to verify that the tx iflDC=1.


14. If you replace the BUC, verify that the Local Oscillator Frequency remains the same. If it is not, under FREQUENCY TRANSLATION in the Option File, change the Local Oscillator Frequency to the new setting.

WARNING: There are no user-serviceable parts inside the BUC. Failed BUCs must be returned to the factory for testing. Opening the BUC or any attempt to repair the BUC will void the BUC warranty.


6.4. Troubleshooting the Evolution X3 Transmit Chain To troubleshoot the Evolution X3 Transmit Chain:

1. Verify that the BUC matches the antenna and the satellite router that you are using.

2. Verify that the input and output frequency ranges are correct.

3. Verify that the 10 MHz reference signal is present.

4. Verify that the DC power level is approximately +24 volts at the router output and at the cable end on the roof.

5. If you are uncertain of any of the Transmit Chain parameters, call SkyVision support.



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6. Verify that the coaxial connection is tight and that the connector is sealed against water. For optimized operation of the BUC, it is recommended that you use connectors with a separate center pin that is soldered in place.

7. Verify that the directions of the feed waveguide and OMT are oriented correctly to prevent improper operation of the BUC.

8. Verify that the BUC is secured to the feed using the screws provided with the BUC.

9. Verify that the O ring is installed between the BUC and the feed flange to prevent water from entering the input waveguide of the BUC.

10. Ensure that all external BUC assemblies are properly grounded in accordance with grounding instructions supplied by your antenna and receiver manufacturer. Grounding protects the BUC against lightning and ESD damage.

11. For proper system operation, consult your iDirect Satellite Router manual.


13. If you replace the BUC, verify that the Local Oscillator Frequency remains the same. If it is not, under FREQUENCY TRANSLATION in the Option File, change the Local Oscillator Frequency to the new setting.

WARNING: There are no user-serviceable parts inside the BUC. Failed BUCs must be returned to the factory for testing. Opening the BUC or any attempt to repair the BUC will void the BUC warranty.


6.5. iNFINITI 3100 and 5100 Troubleshooting Checklist In the event of service quality degradation or service interruption, use the following troubleshooting checklist before contacting the SkyVision Support Center, so that we may better assist you:

1. Was there a change or failure of equipment? (Provide a detailed description of the problem.)

2. Are the TX, RX, and LAN cables connected to the satellite router?

3. Is the RX LED on?

4. Is your satellite router TX LED on?

5. Is the Network LED on?

6. Is the BUC PWR LED on?

7. Is the LNB PWR LED on?




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6.6. Evolution X3 Troubleshooting Checklist In the event of service quality degradation or service interruption, please carry out the following troubleshooting checklist before contacting the SkyVision Support Center so that we may better assist you:

1. Were any changes made in the system prior to the problem? (Provide a detailed description of the problem.)

2. Are the TX, RX, and LAN cables connected to the satellite router?

3. Is the RX LED on?

4. Is your satellite router TX LED on?

5. Is the Network LED on?


6.7. SkyVision Technical Assistance Center Thank you for choosing SkyVision as your internet connectivity service provider. We always strive to provide you with the most professional and prompt service.

For further information or assistance, please do not hesitate to contact us.

Call the 24/7 SkyVision Technical Assistance Center at: +44 20 8387 1770 - Ext. 2

Email: [email protected]

Text us via Skype at: SkyVision.Activation

Please have the information you have gathered while analyzing and troubleshooting the problem on hand for reference.

UK Office New Account Activation - +44 20 8387 1770 - Ext. 1

SkyVision Global Networks Technical Assistance Center (24/7) - +44 20 8387 1770 - Ext. 2

Kinetic Business Centre Email: [email protected]

Theobald St., Borehamwood Customer Relations - +44 20 8387 1770 - Ext. 3

Hertfordshire WD6 4PJ, UK Email: [email protected]

Telephone: +44 20 8387 1750 Sales - +44 20 8387 1770 - Ext. 4

Fax: +44 20 8387 4004 Email: [email protected]



Glossary

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Resources Azimuth and Elevation To find out how to position your antenna so that it can "look" at the satellite to which you wish to downlink and uplink to, refer to the azimuth and elevation chart in the following lin

skyvision vsat installation manual (version 1)

Documents

vsat antenna

vsat components introduction

visual presentation

affiliates sv

vsat pro smartphone

prior written consent

buc block

lnb low noise block