SLA Insights and analysis

Intelligent Reporting for Better Decisions

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What does an IT Decision Maker need to make a decision? Dashboard and on-demand reporting: usage and performance on assigned clouds, your workloads, infrastructure costs, trending and forecasting based on enterprise (or individual business unit) projects. Customizable reports.

SharePoint Dashboard Price sheet costs Spending trends Private Cloud costs Costs based on

user rolesExcel dashboard report Price sheets most

used Trending of reserved

cloud resources Usage per cost

center Usage per types of

cloud resources

Chargeback

Service Manager data

warehouseVirtual

Machine Manager

Operations Manager

Technical features Monitor usage

(allocation) Pricing Insights through reporting

Business capabilities

Drive management behavior

Chargeback Optimizes Infrastructure Usage

IT

Chargeback

Needs Resources

Planning and insight

Buildinginfrastructure

Optimize scarce resourc

es (storage, VMs…)

Provide insight into the

cost and

usage of

services

System Center Service Manager SP1Private Cloud Chargeback En Suite – defined by cloud tenants & based

on allocation

Resource usageVM usage metering and reportingNo pricing

“Showback”Tenant resource usageCloud based tenant usage metering and reportingNo pricing

“Chargeback”Tenant monetized usageBasic pricing Usage-based cost transfer

IT financial managementPricing and billing (with SLA)Cost recovery with financial integration and service reports

Align Chargeback Capabilities to any Organization

Informal TechnicalBusiness

Formal

System Center Service Manager R2+ third-party connector

Partners: Apptio, Cloud Cruiser and others

Automating Chargeback ServicesData

warehouseService Manager

CSPP Portal

Virtual Machine Manager• Usage• Resources • Roles

Resources(allocation)

VM• Storage• Compute• Memory

• Applies quotas• Leases from resource

pool• Approvals

Developer (business user)

Datacenter Admin

Financial management systems

Third-party connectors

Partners: Apptio, Cloud Crusier

Chargeback

Excel & Sharepoint

Service Manager Portal3rd party web

portal

Formal

InformalTechnicalBusiness

Apply price sheet

$

Analyze data

Generate reports

• SCVMM Server and Console installed• SCOM Console and Agent installed• SCSM Server and Data Warehouse installed and connected • Create one or more Clouds • Provision or assign VMs to the Clouds • Configure integration between SCVMM and SCOM• Verify that the right information is exchanged between SCOM

and SCVMM

Set Up Chargeback

• Check that Data Warehouse has been configured and registered

• Make sure that Excel 2010 or Excel 2013 is installed • Import the Chargeback Management Pack • Configure the SCOM connector in Service Manager • Create a view to see Clouds objects under Configuration Items • Configure Price sheet for Chargeback • Verify data has moved to data warehouse • Use Microsoft tools to analyze data for chargeback

Set Up Chargeback

Process data Load data Data mart

Automating Chargeback Processes

Get data Store data Access data

Operations ManagerVirtual Machine ManagerReports and dashboards

OLAP cubesSQL data marts

or

Service ManagerData warehouse

• VM Base Price per day • Cloud Membership Price per

day • VM CPU Price per core/day • VM Memory Price per

GB/day • Highly Available VM Price

per day • Static IP Price per day • Expanding VHD Price per

day

Chargeback - Price Sheets

Chargeback - Clouds

Building a Chargeback Report

Access data

After accessing the Data Warehouse to create OLAP Chargeback Cubes, chargeback data (infrastructure costs and pricing) is available for reportingCloud Cost, VM Cost and Total Cost are based on predefined price sheets that IT will set

You have several choices for reporting:

• Creating Chargeback reports

• Deploying dashboards through SharePoint

Creating Chargeback reports Deploying dashboards

Creating Chargeback reports -- Excel Usage per cost center Usage per types of cloud

resources Price sheets most used Trending of reserved cloud

resources

Deploying dashboards-- SharePoint Activate PerformancePoint

Services Activate SharePoint Server

Publishing Use the Business

Intelligence center to enable customized analysis

SharePoint dashboards Private Cloud costs Costs based on user roles Price sheet costs Spending trends

• IT Behavior• Physical Infrastructure• SLA in Weeks & Months• Capacity managed by the consumer

• Consumer Behavior• Over-subscribe• Under utilize

Traditional Service Management

• Pooled resources using Virtual Infrastructure

• SLA in hours/days• Capacity managed by the service provider

Cloud Optimized Service Management

• Capacity planning Shifts to the Service Provider

• Flexible Cost Models Enabled1. Identify Opex: What are my ongoing costs2. Identify Capex: What are my capital assets 3. Direct costs 4. Indirect costs

• Fair: One party or individual should not pay for others • Transparent: It should be clear to why the cost is applied to a cost

model. The bill should be easy to read and understandable by the person who receives the bill. Like in the old days we charged by MIPS, can you quantify the value per MIP? No that is way too difficult to understand what you are being charged for.

Planning

• Quota• Lease• Approvals• Showback instead of Chargeback• Showing who is using what

Governance&Proactive Controls

Deeper insights, more clouds

Expanding Data Insights Across Clouds

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Moving beyond data about on-

premises resources and usage to

reporting across clouds

I need insight into IT services consumed and provisioned in external

clouds

Workflows,Service Offers,

Work Items,Templates,Knowledge,Chargeback Information

CMDBService Manager

SS PortalApp Controller

SM Portal

Runbooks

Orchestrator

Azure Integration

Pack used as a pipeline to

external clouds

What is being used, when, where and by who –

What is being

requestedRich reports and

dashboardsFor decision

makers=

Measuring the Datacenter as it Scales

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CMDBService Manager

SS PortalApp Controller

SM Portal

Runbooks

Orchestrator

Health

Operations Manager

Service requests for

resources and compute

capacity + data on what is being used

Automation of process and data

collection + Pipeline to external

clouds and third-party

management via

integration packs

Health status of

resources, 360 degree

monitoring + data useful in trending peak / off-

peak usage

Processes Workflows,

Service Offers,Work Items,Templates,Knowledge,Chargeback Information Development team

Reaching compute capacity, and

requesting resources

Identify clouds with free resources, and use

standardized workflows and rules for service

management

Service Provider

Microsoft CloudPrivate Cloud

Building Deep Insights and Reporting

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Partner enabled Integration Packs

Out-of-the-box

All Systems Center ComponentsActive DirectoryExchange (User and Admin)IBM Tivoli Netcool/OmnibusHP (OM, SM, iLO)

Windows Azure SharePointFTPVMware vSphere

Orchestrator integration enables Microsoft and third-party platforms to coordinate and use operational data in the infrastructure across varying cloud scenarios (on-premises, Microsoft cloud and service provider clouds)

Provide guaranteed levels of service for the key applications and workloads

IT Decision Makers and business unit owners need rich views into the organization’s infrastructure

Take advantage of hardware innovations, while still using existing hardware to maximum advantage

Ensure optimal resource availability for key applications & workloads

Better decisions made on accurate and current data --

better IT planning and usage

Ensure optimal resource availability for key applications & workloads

Extended management

to external clouds

Single View of Cloud Service Usage

Provide guaranteed levels of service for the key applications and workloads

Charge for services used, and

accurately price new requests