SERVICE LEVEL AGREEMENT. ---DRAFT---

August 3

2013

BETWEEN__PARK GRANDEURA RESIDENT WELFARE ASSOCIATION AND BUSINESS PARK MAINTENANCE SERVICES (PVT LTD) FARIDABAD.

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Service level agreement between Park Grandeura Resident Welfare Association and Business Park Maintenance and Services(Pvt) Ltd. Faridabad

PREFACE

1. This service level agreement is a document which elaborates /clarifies some of the clauses of original Park Grandeura Maintenance and Service agreement which all of us have signed while taking possession.

2. It no way it replaces that because that is a document which is legal in nature (may be one sided) and through which the details of residents/owners of flats is maintained which may be required even when RWA takes over.

3. Business Park Maintenance and Services(pvt) Ltd (here in referred to as BPMS) has specified the Maintenance and Service scope in the above referred document but has not indicated the Concise Purpose/Scope of the services to be provided by maintenance agency and neither indicated the performance measurement criteria for the services nor service performance review procedure for meetings with the RWA. It also does not mention the responsibility, accountability and penalty bench mark for deficient service/non performance on it’s part but mentions penalty of interest on the residents for late payment.

There are so many discrepancies in the agreement, as such to define/clarify some clauses are modified with this agreement to run services smoothly and avoid unnecessary disputes as per detail given below

4. The clauses which have been elaborated/modified

i. Clause 2.

In this document we have tried to define the scope of some of the service element at micro level, it’s measurement criteria, compensation in the form of penalty for deficiency in performance and indemnity requirements. Clause 2.7 which calls for insurance of Flats/society/Equipments not detailed as BPMS will be getting done in consultation with RWA.

ii. Clause 1.7 says that BPMS shall maintain the said flat in good order and condition and shall carry out all major and structural repairs. Internal maintenance is also covered at 2.9. But these are not crystal clear. We have clarified through this amendment that is binding on BPMS to carry out the repair in side the flats also. The material cost, after warranty, can be debited to the residents or resident may provide the material required.

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iii. Clause 3.7 Maintenance charges have already been finalised by our Finance team for 2013-14.

iv. Clause 6(a) : it is indicated that the responsibility of BPMS is limited to supervision of agencies under taking the jobs but it does not accept any legal liability from the act of omission, negligence or default of agencies in providing maintenance services. This aspect is not acceptable. Being controlling agency, the BPMS, has to take the responsibility while entering into contract with the outsource agencies shall take care of this.

We are putting indemnity clause in the agreement.

v. The recording: The data recording is an important activity for the purpose of analyses and improvement. We have devised some of the information required to be recorded and the probable formats for the same. It is clearly mentioned that the BPMS can have its own formats for recording but the information shall be in such a way which will help to control the activities and improve the efficiency and fruitful for decision making.

vi. As mentioned above that this document is only elaborating the maintenance and service related requirements as such this agreement does not absolves the developer ie BPTP/BPMS from any liability, responsibility and accountability of not completing the remaining facilities in the society. These have to be provided as per the plan approved by DTCP Chandigarh Haryana and maintenance of the same.

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INDEX

Part I

Sl No Activity Page NoPREFACE 2INDEX 4

1. Introduction 5.2. Parties to the agreement 5.3. Duration of Agreement 5.4. Purpose and Objectives of this agreement 5.4.1 Standard services 6.5. Approach 6.6. Maintenance categorisation 7.7. Problem Escalation 7.8. Service Level Reporting 7.9. Service Review Meetings 7.10. Payment terms And taxes 7.11. Interest for late payment 7.12. Quality of Service 8.13. Indemnification 8.Part 21. Services Schedule 8.1.1 Service elements 81.2 Service requirements for elements 91.2.1 Uninterrupted 24*7 Electric power Supply 91.2.2 Drinking water Supply 101.2.3. The Maintenance of Flats 111.2.4. The Security of the society 111.2.5. The Lawns, horticulture and the children playing facilities 121.2.6 The Up keep of Basement 131.2.7 The Lifts in towers 141.2.8 The House keeping of towers and surroundings. 141.2.9 The Fire fighting system 151.2.10 The Sewage system 161.2.11 Swimming Pool 181.2.12 The sanctuary community centre Not drafted1.2.13 The rain water Harvesting System Not drafted1.2.14 Mosquitoes, unwanted insect and rodent control 19

Part 3. Data Recording formats for future reference and analyses.(for reference only)

1 Man Power details and expenses 202 Maintenance expenses and Consumable details3 Maintenance Data for last 12 months

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4 List of capital Equipments5 Spares in Store

PART 1

1. Introduction

The developer BPTP and PGRWA wish to make Park Grandeura as a model society in the Faridabad naharpar area so that others envoy it’s facilities, environment, safety and cleanliness of Grandeura. For this the top priority for RWA and the developer is to clearly orient the facilities and services towards achieving the goal at a nominal maintenance cost having been mutually worked out based on the data as listed in guidelines . This can be achieved only when a well defined, functioning & measurable system for each element exists and compliance is monitored on continuous basis .The presently no mention of that in the agreement .No agreement is acceptable if it does not have the performance measurement clause and the consequences of not complying for both residents and bpms.

[Generally service provider would like to impose interest on late payment but does not want to have penalty clause for it’s performance because

i.It might show how badly they are performing.

ii. It might show how little work is being done (per man per day)or how little value they add for the residents.

Iii. They might be thinking that their process is so different that it is not easily possible to measure its performance. If the concise purpose of service element is defined it will give clue to the measurable parameters.]

2. Parties to the agreement

2.1 Park Grandeura Resident Welfare Association Fraidabad henceforth referred to as PGRWA and Business Park Maintenance Services Pvt Ltd Gurgaon, henceforth referred as BPMS, whom the BPTP,the developer of this society has entrusted the task of maintaining the infrastructure in the society , have entered in to an agreement for the type and quality of services as required by the residents to have a nice ,safe and peaceful life.

3. Duration of Agreement

This agreement is for the services to be provided during 2013-14.

4. Purpose and Objectives of this agreement

Since all the residents have invested there hard earned in buying the flats in the park grandeura for the sole purpose of living a good, peaceful, safe life and to provide good environment and the sporting facilities to their children, RWA expects the bpms to provide, maintain and make available the infrastructure and facilities to 24*7 and to their highest standard.

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This agreement does not absolves the developer ie BPTP of not completing the remaining facilities in the society. These have to be provided as per the plan approved by DTCP Chandigarh Haryana.

4.1 Standard services

To achieve our objective, we are documenting the service level schedules and the measurement system for each element of the service. The guide lines given in schedule are an essential tool in helping to understand the residents need and these have mutually been agreed to by RWA and the BPMS.

4.1.1 The standard services to be delivered shall be in full compliance and of the required quality as listed and described in the services schedule so as to achieve the above objective.

5. Approach

The ability to demonstrate that all the objectives can be achieved will primarily be depending on the responsiveness and reliability of the service provider. Co operation based on partnership is indispensable for ensuring that the Park Grandeura retains its brand image not only in terms of a very good residential society but also a trend setter for relations between residents and service provider.

5.1 In order to fully satisfy the listed objectives, the each element of service has to be provided through a controlled process, whose capabilities are known and which can meet the minimum requirement as defined in the requirements for each element.

6. Maintenance/Service performance categorisation

The maintenance work is broadly categorised in to two parts namely Responsive and Cyclical and the performance as normally acceptable, major non performance and critical non performance.

6.1 Responsive: Repairs and maintenance work that is normally informed by the owners.

6.2 Cyclical: Periodic work which is carried out at by service provider at agreed intervals and which usually involves inspection, servicing or cleaning.

BPMS will carry out a programme of cyclical maintenance to ensure that appliances and machinery are maintained to a safe operating standard and that buildings and their surrounding environment are maintained to a high standard to maximise their useful life.

The programme will involve

-- Inspection, servicing and cleaning of elements of buildings and the surrounding areas

--- Appliances and machinery will be serviced at least in accordance with the manufacturers guide lines

NOTE:

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1. The BPMS shall maintain the list of capital equipments with details of manufacturer, model, date of procurement the periodical maintenance schedule reference and the record of the same).

2. The bpms will maintain data in the formats appended at Annexure1 to this document or any other way.

3. BPMS has obtained the SAP as such recording of all maintenance activities to be computerised for the quick review of status of service and even reporting, on web, the maintenance needs by the residents.

7. Problem Escalation-- To ensure that the RWA receives senior management attention on unresolved issues, the unresolved problems are notified to the bpms operational and management personnel on a priority basis dependent upon the severity of the problem. There are five levels of Problem Priorities.

Problem Priority Status Impact BPMS escalation point

Priority 1 Mission critical Serious financial impact

Priority 2 Extremely urgent Significant financial impact

Priority 3 Urgent Medium financial impact

Priority 4 Medium priority Minimal financial impact

Priority 5 Low Priority No financial impact

To whom the problem is to be escalated in BPMS is to be decided in discussion with bpms.

The role of executives of BPMS stationed at Grandeura to be defined.

8. Service Level Reporting:-

Reports on actual service levels achieved will be provided to the RWA on a monthly basis. This will cover each service component delivered and the performance achieved compared with target. These reports are to be provided to the RWA within ten working days after the end of each month. The reports required in support of this Agreement are to be in line with the objective of each service element.

9. Service Review Meetings

Service Review meetings will be held on quarterly basis at the BPMS office. The issues to be covered will include (as applicable):

---Service performance levels

---Support performance levels

--Installation performance

--Equipment issues

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--System issues

--Compensation issues

--Administrative Issues

--Security Issues

--Changes proposed

10. Payment terms And taxes

The BPMS will raise the bills as specified in main agreement and residents will pay their bills timely. PGRWA will help BPMS in this activity

11. Interest for late payment by residents.

Interest on late payment as per the original agreement/as finalised between PGRWA and BPMS.

12. Quality of Service/ Penalty for poor service on BPMS Penalty

The BPMS shall warrant that the Services will be performed in a professional and workmanlike manner consistent with industry standards reasonably applicable to such services. If the RWA considers that a breach of this warranty has occurred and notifies the BPMS in writing stating the nature of the breach, then the BPMS will be required to urgently correct any affected services in order that they comply with the warranty.

Benchmark Penalty Value

Performance wise---For Major non performance---1000/ per non conformance

----For Critical non performance--- 10,000/ per non conformance.

13. Indemnification

If, as a result of the BPMS negligence, the residents suffer injury or property damage, the BPMS will reimburse the resident for that portion of any damages for which it is found to be liable.

PART 2

1. Services Schedule

1.1 Service elements

1.1.1Unintrupted 24*7 Electric power Supply

1.1.2 Drinking water Supply

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1.1.3 The Maintenance of Flats

1.1.4 . The Security of the society

1.1.5 The Lawns, horticulture and the children playing facilities.

1.1.6. The Upkeep of Basement

1.1.7. The Lifts operation in towers

1.1.8. The House keeping of towers

1.1.9. The Fire fighting system

1.1.10. The sewage system.

1.1.11. Swimming Pool

1.1.12. Community centre- The sanctuary

1.1.13 The rain water harvesting system

1.1.14 Cost recording for each of the elements

1.1.15 insect and rodent infestation

1. Requirements for Electrical functions& the Seriousness categorisation

Objective: To provide uninterrupted & stabilised power supply, well lit towers, boundary walls and external open places.

Responsive maintenance

Uninterrupted power supply on 24*7 bases. If the DHBVN goes off the DG supply should switch on with in 60 Seconds.(Repeated failure will be a Major non performance )

When DHBVN power is available DG sets normally should not run however in case of any fault in the system the the power should be switched on to DHBVN within 2-4 hrs. If this happens on more then one occasion in amonth it will be considered Critical non performance.

All Peripheral lights shall be operational. The replacement of lamps will be recorded pole wise to analyse at every quarter for any abnormality.(delay of 2-3 days in replacement will be acceptable time however non recording of pole/place will be a major non performance)

All wired connections and cable joints in the outer areas shall be properly made and these shall be protected from inadvertently breakage and safety of residents. To be attended immediately on observation/reporting and completed on same day. Repeated faults in any joint shall be analysed by supervisor.(Loose connection in open /improperly insulated joints will be a major non performance)

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The basement lightings shall be in working order and there operation shall be clubbed in to small groups in such a way that if need comes alternate groups can be switched off without compromising with the illumination.( Replacement with in 2-3 days will be acceptable time)

Tower lighting shall be in working conditions and also to be clubbed in to two groups of alternate points to switch off in case need is there.(Replacement time 2-3 days)

The Air conditioners in the tower lobbies shall be in functional condition and there filters shall be cleaned fortnightly.(continuous non operation for 15 days will be the major non performance)

Electrical Maintenance—Inside the Flats should be attended and fault rectified with in a day in normal circumstances and with in 2hrs for urgent requirements. Almost all geysers are in warranty period as such maintenance shall be looked after by service provider.

All electrical work to be done by trained electricians.( The service provider shall keep minimum spares as may be considered adequate for providing the service)

Cyclic Maintenance

The DG sets servicing, for both alternators and engines, is to be performed as per the supplier’s manual by approved source and a record of the same to be maintained.(Non compliance will be a major non performance )

Safety: For running of DG sets diesel is to be stored and for this a certificate from Directorate of explosive for its safety is a must. We have to ensure the availability of the same as well as proper storage with suitable fire fighting equipments particularly in basement which most probably may not be in the specified area.(Non compliance will be a CRITICAL conformance and matter will be reported to all authorities)

Record: A proper log book indicating the running as well as under maintenance periods of DG sets.

Transformer and LT panel servicing as per the suppliers manual and record to be maintained.(non compliance will be a major non performance)

Lifts: Covered under separate element. Lightening Arrester to be checked on all towers. Non availability will be considerd as critical

non performance.

(It is proposed that the power unit metering for common facilities may be done separately preferably tower wise, bpms office, lighting in the society and for other installations to have an idea of consumption)

Man power requirement: The service provider has to work out the manpower and their qualification/experience need to meet the SLA requirements.

2. Requirements for Plumbing & Drinking Water supply Quality

Objective: To provide a clean drinking water and dry/drip proof environment in side the flats/open areas hiring trained and experienced plumbers.

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Responsive maintenance :

1.After warranty period, any spare required will be either debited to resident account/provided by the resident.

2. The service provider should keep 5% of the plumbing spares for urgent fault rectification

Observation/problem communicated

Max Time to correct the fault Category

Blocked or leaking foul drains, soil stacks, or toilets

12Hrs Minor, if performed with in same day. Up gradation to major if becomes +1 and critical beyond that

Blocked sink, bath or drain 12Hrs -------Do-----Loss of water supply 12Hrs ------Do-----Significant leaks or flooding from water pipes,

tanks or cisterns

12Hrs -------Do-----

Toilet not flushing 24 Hrs ------Do------Partial loss of water supply 36 Hrs Major if exceeds 2 daysPipe lines in common areas-Drips /leakages

12hrs ----------Do--------

Cyclic Maintenance

Water Reservoir: Checking of proper placement of Cover --- Daily basis Cleaning of reservoir: Thrice in a year with antibacterial treatment and disinfection Over head tanks :I. Checking proper placement of Cover-----------Fortnighly

Ii. Checking the over flow gauge /alarm device –Monthly iii. Cleaning of tanks antibacterial treatment & disinfection--Quarterly

Water Quality---as per the regulatory authority norms---------- in accriditated laboratory -----------Quarterly

Pumps/Motors/Valves—Check for Pressure, current, noise and shaking.-----Monthly Lube, shaft bearing and outer appearance, cleanliness.

Man Power requirements

3. Requirements for the maintenance of flats (inside and out side) :

Responsive maintenance

i. The interior (walls etc) of the flats will be maintained by flat owners.

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ii The plumbing, drainage system, electrical wiring and fittings, etc shall be maintained by bpms. The details of services and the normal acceptable time schedule for plumbing, electrical, complaints the details are given below (also above at 1 and 2)

iii. Loss of electric power, Unsafe power or lighting socket, or electrical fitting s-----with in 12 Hrs

iv. partial loss of power------with in 36 Hrs.

v. Insecure external window, door or lock----with in 12 Hrs.

vi. The exterior of the building is to be repaired and weather coat applied------with in fort night/month.

Cyclic Maintenance:

The exterior of the buildings are to be weather coated as per the frequency mutually agreed with RWA/3 years.

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4. Requirements for for security of the society

Objective: To provide safety and tension free environment to the residents.

The safety to the residents is to be ensured by adopting two prong strategies.

i.The security agency deployed by bpms should have a valid license to operate as security agency.

ii.RWA will like to get the details of guard deployed and the data on their credential verification.

iii. Preventive security

Preventing strangers from entering the premises through boundary walls. ---- For this the height of boundary walls to be increased/installing barbed wires to make the forceful entry difficult.

Preventing entry of strangers through the exit stairs of basement in to the basement and then with the lifts to towers. - For this the basement exit stairs to have doors which will open from inside only.

Preventing entry of unauthorised visitors &cars without stickers from main gates. - For this the installation of intercom is the long term solution. Provisionally the guards should be provided the mobile phone numbers of the residents and guard should contact the resident through visitor’s mobile. On cars a temporary stickers/marking with a marker pen “ visitor/date” can be done and while going out guard to remove it.

Monitoring entry of visitors in the towers as is being done.

iv. Detective Security:

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CCTV cameras at the strategic locations. The storage capacity to be at least 15-20 days.- The recordings, at least of gates entries, should be viewed by a team consisting bpms & RWA reps to assess any suspicious activity.

Guards shall be patrolling along boundary wall positioned at the strategic points. Vigil at the Entry to basement and inside the basement, particularly at the dark corners. The guard should be the provided the torch and whistle and a baton. The entry of persons working in side the complex should be controlled, they should be

issued the temp I card and they must wear it clearly displaying their identity.- If any body not displaying, should be asked to leave the premises.

Note: security is an activity which requires co operation of both residents and security agency to make it really effective.

v. Guards requirement:

5. Requirements for lawns, horticulture and the children playing facilities

Objective: The well designed and maintained lawns, gardens, Common spaces, water bodies, path ways, children’s playing facilities etc make the places more enjoyable to live in.

Responsive maintenance: Almost all requirements of maintaining lawn and horticulture are of responsive in nature to the plants need.

Sl no

Sub element Description Periodicity/Checks

1. Turfing & Lawn Care I weeds and moss are kept to a minimum.

ii. Mowing

iii. Maintain and enhances healthy nutrient rich soil.

iv. Use of water-wise garden techniques to conserve water and man power.

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i. weekly

ii. weekly during the season/15 days

iii. quarterly/ as required basis

iv Regular. Use of sprinklers through out the lawns

2. Weeding & Turning of flower Beds

I. Weeding removal and turning

of bed soil.

ii. Plantation of Seasonal flowers

i. weekly

ii. according to the season

3. Tree & Hedge Cutting Regular pruning keeps the plants controlled and tidy

fortnightly

4. Garden Planning, Initially And yearly

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Planting of Trees & Shrubs

subsequently according to the situation

5. Patios, Pathway & Fencing

Path way cleaning daily

Fencing checking weekly

6. Garden Rubbish Clearance

To maintain cleanliness

daily

8. Path ways Pressure washing

To maintain the path way clean

Fortnightly.

Cyclic Maintenance: The maintenance requirement of children playing facilities is basically of cyclic in nature. The details of check are:

Sl No

Device Check point Periodicity

1. Swings i. Check the links of the chains for wear and the security of the fixings at the top and seat ends.

ii. Check seats for wear or damage

iii. Check frame welds and base mounts for security.

Monthly

Monthly

Quarterly

2. Free Standing Slides i. Ensure all steps are securely in place and undamaged.

ii. Check that handrails and guardrails are smooth, undamaged and securely in place.

iii. Ensure the sides are smooth and undamaged.

Monthly

Monthly

Quarterly

3. See-Saws and Other Rocker Play

i. Check that it moves easily and quietly.

Ii. Check the condition and secure fixing of the plank, footboards, seats, handgrips

Monthly

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iii. Ensure the structure is securely fixed to the base.

iv. No projecting sharp edges.

Manpower requirement:

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6. Requirements for the Up keep of Basement

Objective: The upkeep of the basement is an important activity from structural strength point of view and daily use by residents for car parking.

Responsive maintenance:

i. The cleaning of floors – On daily basis

Cyclic Maintenance:

i. Marking of parking and exit lines- Half yearly

ii. Leakage from the joints Joints at the top to be maintained leak proof to prevent seepage/leakage.

iii. The joints on the top surface to be regularly monitored and filled with bituminous/ any other chemical compound to prevent seepage.

7. Requirements for Lifts in towers

Objective: The reliable operation of lifts is an important requirement for the safety of residents as such the maintenance of lift is very important activity.

Responsive maintenance:

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i.The safe operation of lifts is an essential requirement. The guards on duty at towers should be well trained for the operations of lifts.

ii. The electrician should be able to attend the preliminary fault in operation. A company trained technician shall be available in the campus.

iii. The lift telephones should be in working condition and available with guard.

iv. Lift should have the battery operated light.

Cyclic Maintenance:

i. Most of the maintenance activity is of cyclic in nature and which can be carried out by the OEM.BPMS has to enter in to contract with OEM and ensure the servicing.

ii. The BPMS should store fast moving spares and also standby electronic cards for quick repair.

iii. This, being safety equipment, is verified by the govt agencies. The BPMS has to ensure the compliance and certificate pasted in the lifts for resident’s information.

Manpower requirement: No additional man power for this.

8. Requirements for House keeping of towers and surroundings

Objective: Cleanliness of the entrance, lobbies, stair case gives a pleasant feeling to residents as such it is as important an activity as any other one.

Responsive maintenance:

Most of these activities are of responsive maintenance- The surroundings, entrance to towers, lobbies and stairs, both main and fire exit, are to be cleaned every day with the help of disinfectant surface cleaner.

The entrance door and upper floor window glasses to be cleaned every day.

Cyclic Maintenance:

The path ways in the lawn should be cleaned by washing once in a week.

Manpower requirement:

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9. The Requirements Fire fighting system

Objective: The fire fighting preparedness is one of the very important activities in the group housing societies and the basement car parking.

Responsive maintenance:

i. The BPMS to make a formal instruction manual on fire fighting indicating all aspects of fires, fire prevention and fire fighting. This manual shall inform about fire fighting system to be used, location of fire fighting equipments & fire hydrants operation of fire hydrant systems, Do’s and Don’ts in case of fire, precautions to be taken before release of carbon di oxide and after release of carbon di oxide etc.

ii. BPMS and RWA should join hands in making a fire fighting team consisting of persons from security, house keeping with a designated supervisor and a representative of RWA who will coordinate with regulatory agencies and monitor training drills.

Cyclic Maintenance:

i. Safety: For running of DG sets diesel is to be stored and for this a certificate from Directorate of explosive for its safety is a must. We have to ensure the availability of the same as well as proper storage with suitable fire fighting equipments particularly in basement which most probably may not be in the specified area.

ii. The condition and operation of valves of hydrant system should be checked. Half yearly.

iii. The fire extinguishers should have clearly marked “shelf life”.

iv. In the basement the number of fire buckets required to be increased to fight localised fires.Every time one can not operate the hydrant system.

Manpower requirement: No additional man power required

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10. Sewage system/STP

Note:

1. What is the sewage plant handling capacity?

2. The plant manufacturers provide the standard operating procedure and

from that we have to find out the

SOP and preventive maintenance requirements.

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Developing and maintaining an operational Log

Trained mechanics and technicians to execute the PM program

AMC contractor

Training of operators in the SOP

3. Requirements Daily Operations of Sewage Pumping station & Sewage

Treatment Plant

The service provider shall carry out all facility operation and waste water

disposal operations indicated below; in accordance with Good Operating

Practices, as set out by the supplier. The Facility operation and waste water

disposal operations shall include, but not be limited to the following.

• Operating Sewage Pumping Station and Treatment Plant to maintain the

quality of treated sewage within the standards prescribed by regulatory

authorities, operate electrical equipment during power failures by operating

generators, treat incoming sewage at prescribed standards through optimal

dosing.

• Carrying out daily cleaning of grit channels and removal of screenings and

disposal of floating matter in grit dewatered sludge out of premises.

• Carrying out continuous flow measurements of treated & untreated sewage

and recording the

• Collecting samples of influent and effluent and analysing them daily/weekly

to determine the quality of sewage and performance of the treatment plant .

4. Pumping Station :

• De-silting of wet well at least twice a year and disposing silt.

• Replacing damaged pipes, fittings and valves.

• Replacing damaged level indicator

• Replacing ladders and

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• Waterproofing of leaking roof / dry well.

3. Pumping Machinery and Treatment Plant Equipment

• Dewatering and de-silting of sludge sump, chlorination tank, chemical

dosing tanks at least twice a year as per approved programs and disposal of silt.

Ensuring the safety of the persons working on STP and

property. 1. Man Power details and expenses

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11. The Swimming Pool

There are daily and weekly checks to be performed on the pool/pool water.

1.Two to three times a week Checks. 

i..Empty skimmer and pump basket (may require more frequent cleaning)

ii. .Vacuum the pool two to three times a week, . Brush the sides and bottom of the pool,even if we have an automatic pool cleaner as this will loosen dirt and other particles that may have adhered to pool finish.

2.Weekly checks

i. Remove any large accumulation of debris on the bottom with a leaf scoop.

ii. Feed the pool with chlorine or other sanitizer to satisfy its requirements either manually or

automatically.

iii.Test and adjust pH

14. Mosquitoes, unwanted insects and rodent control.

Objective: To maintain a healthy environment in side the society and prevent the spread of decease.

Responsive:

i. To prevent the spread of mosquitoes, insects and rodent the residents as well as BPMS have to be equally responsive.

ii. The bushes and shrubs are the ideal place for insects and rodent. With the food stuffs from kitchen it gives a boost to them. Unfortunately in Park Grandeura the place in front of the ground floor kitchen is full of bushes and

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shrubs thus providing the ideal hide out for rodents and insects. Other spaces have only lawn. RWA to review this.

ii. The residents to ensure that the places in their balconies or spaces(in Groud floors)in front of balconies are kept cleaned and no water logging in the flower pots etc.

iii. All garbage from the lawn and other places to be removed Daily/alternate day.

Cyclic:

i. The fogging of the compound to be carried out weekly particularly during mosquitoes breeding season and fort nightly in other season.

ii. The bushes and shrubs to be cut and dressed weekly.

iii. All rodent holes, particularly in front of the flat balconies, may be plugged with peppermint oil rags/sprayed with pepper to make the rodent run away.

iv. The LT ducts particularly the first floor one may be plugged to prevent the rodent to go up. (You will be surprised rodents reached up to 14 th floor)

PART 3

Format-1 Man Power Details and Expenses

Sl No

Type Of Manpower Number Available

Salary Expenses Cumulative

1. Managerial Cadre2. Supervisory Staff

i. Administrative

ii. Technical

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3. Operating Personnel’s

i. Electrician- on DG set/Control Room

ii. Electricians on day to day maintenance

iii. Plumbers

iv. Carpenters /upvs fitters

v. House Keeping

vi. Gardening

vii Any Other cadre

4. Security Staff

i. Supervisors

ii. Other personnel’s

iii. Bouncers

5. Staff in club

Format 2. Maintenance expenses and Consumable details

Sl No

Activity Units/Quantity Value Cumulative Value

1. I. Metered Units

--Common areas-Outer

--Common Areas-towers

ii. Fuel & Oil for DG’s

iii Preventive maint. expenditure

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for DG’s/Transf/Penals etc

iv. Consumables for common areas-outer *

v. consumables –towers*

vi Consumables in flats *

vii outsourced expenditure

* Details of top 5 items for future reference and control.

2. Plumbing

I. Consumable for common areas---outer*

ii. Consumables for common areas—towers*

iii. consumables for flats*

iv. Preventive maintenance expenditure on water supply and sewage plant

v. Out sourced expenditure

* Details of top 5 items for future reference and control.

3. Office and Misc expenditure

I. Tours and travels

ii Stationery.

iii. Misc items

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iv. On Pantry

v .Petrol/transportation

vi Photo copier

vii misc

4. House keeping

I. Consumables

5. Gardening

i. Consumables

6. Security

I. Capital Expenditure

ii. Routine expenditure if any

7. Up keeping of building

--Painting

--Exterior upkeeping 8. Club maintenance

i. Routine Expenditure

ii Capital Expenditure.9 Misc /other heads

Format 3. Maintenance Data for last 12 months

Sl No

Area of Complaint Common area For Flats Total complaints

1, Electrical

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2. Plumbing3. Carpenter /upvc4. Tower Lifts5. Others

Format 4. List of capital Equipments

Sl No

Area/Equipment detail Make and model & rating

Quantity Present Status

Availability of log Book

1 Electrical

i. DG set

ii. DG set

iii DG set

Transformers

Control panels

Motors

Etc2. Water Supply and

Sewerage plant

-Pumps

-Motors

-Tube Wells fittings

Etc3 Office equipments

-Photocopier

-Computers

-Server System

-Monitors

25

-Television sets

Others

4. Security

-CVC’s

-Hand Held radio sets

-others

5. Gardening

- Motorised Lawn movers

-Other lawn movers

-6. Tower Lifts7 Club /Swimming pool

Format 5. Spares in Store