slidescustomizinghelpdeskanduserportal spiceworks
TRANSCRIPT
Customizing theHelp Desk & User Portal
Presented By:
Agenda
Plugins & Widgets
Customizing the User Portal
Customizing the Help Desk
Dashboards
Tickets Anywhere
Q&A
Live Demo - Plugins
Familiarity with layout
Categories
RE: plugins overview video, docs, etc.
Contest: Win your way to SpiceWorld Austin Spiceworks Plugin Contest.
plugin
Customizing the User Portal
Live Demo User Portal
Using fresh install of Spiceworks
Preferences for User Portal look
Add, remove, edit & rearrange content
Add new pages & new articles
Add widgets
Rollout Tips
Create helpdesk alias for server (CNAME). For example, http://helpdesk/
Set default landing/home page in their Internet Browser to be the User Portal
Settings
Help Desk
Default landing page
Help Desk
Help Desk Queues
http://community.spiceworks.com/plugin/18
http://community.spiceworks.com/plugin/35
http://community.spiceworks.com/plugin/9
Easier to
edit in
Notepad
CustomDashboards
Customizations and Tips
SQL Reports can drive graphs
Custom Dashboards for reporting
Tic
ke
ts A
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wh
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Tick
ets A
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wh
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Questions?