CABLE – Creating a Better Learning Experience

Presented by: Susan Reid & Shani Gbaja

SLRM Project

Aim of CABLETo create a broad parity of

experience between on campus and distance learning students

To focus on the pre and post enrolment stages of the student lifecycle with a view to improving administrative processes and communications systems.

UEL & ICS CollaborationUEL entered into partnership with ICS in 2004Currently 20 UEL distance learning

undergraduate programmes delivered by ICS.About 4000 learners doing wide ranging

university courses in Education, Law, Psychology, Computing, Business & Management.

Partners currently operate separate administrative and VLE systems with no automatic transfer of electronic data

Key AreasImprove tutor engagement with

studentsIncorporate provision of on-campus

Student Support Services to distance learning students

Streamline enrolment procedure with the introduction of On line registration process

Proactive engagement with students, improving the student communication strategy

Relieve the administrative burden and improve efficiency

Colleagues and partners can collaborate to improve other stages of the student lifecycle.

Key Benefits to Organisations

Higher Ambitions Objectives‘Support to enable the UK HE sector to become

a world leader in transnational education based on e-learning and to significantly grow market share in this sector by 2015’.

‘Growing a diverse range of models of Higher Education provision. More flexible delivery including PT, WBL,FD and study whilst living at home’.

‘Improved partnerships between businesses and universities, with universities being more responsive and businesses being active partners rather than passive customers’.

Key Benefits to Wider CommunityConsolidates collaboration between

university and business to expand the range of delivery models

The lessons learnt from this project be useful to stakeholders across the sector.

Sustainability and wider applicability of project outcomes after the end of the project

Measure of SuccessStakeholder feedbackFocus groupsTelephone interviewsSurveys

“ Initially I felt apprehensive about contacting my tutor, however after receiving the welcome call I feel comfortable in contacting him in the future as I now feel a personal warmth, knowing that he is going to be there for me”

Helena Lottering (Early Childhood degree) Tutor Welcome Contact Pilot