sm 7.1-howto - transfer content between sap solution manager systems

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SM 7.1 - Transfer Content Between SAP Solution Manager Systems

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  • 5/21/2018 SM 7.1-HowTo - Transfer Content Between SAP Solution Manager Systems - slidep...

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    SAP Solution Manager - Content TransferThis document provides information on architectural anddesign questions, such as which SAP Solution Managercontent is transferable and how.

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    SAP SOLUTION MANAGERCONTENT TRANSFER

    SAP Solution Manager 7.0 & 7.0 EHP1 and aboveCONTENT TRANSFERVersion: 1.7Date:October 2012

    2

    TABLE OF CONTENTS

    PREFACE .......................................................................................................................................................... 31. OPERATIONS AND SOLUTIONS ................................................................................................................ 42. PROJECT MANAGEMENT .......................................................................................................................... 62.1 Projects ........................................................................................................................................................ 62.1.1 Documents ................................................................................................................................................ 72.1.2 Templates ................................................................................................................................................. 72.2 Roadmap ..................................................................................................................................................... 82.3 Solution Documentation Assistant ............................................................................................................... 83. INCIDENT MANAGEMENT .......................................................................................................................... 84. CHANGE MANAGEMENT ............................................................................................................................ 85. TEST MANAGEMENT .................................................................................................................................. 86. ROOT CAUSE ANALYSIS ........................................................................................................................... 97. TECHNICAL DEPENDENCIES .................................................................................................................... 97.1 System Landscape Directory (SLD) ............................................................................................................ 97.2 RFCs, CCMS, and SCOT ............................................................................................................................ 97.3 SAP Business Intelligence and Wily Enterprise Manager Data .................................................................. 97.4 Maintenance Optimizer and License Keys .................................................................................................. 97.5 Central Performance History (CPH) .......................................................................................................... 108. HOW TO ...................................................................................................................................................... 118.1.1 Solution Transfer .................................................................................................................................... 118.1.2 Project Transfer ...................................................................................................................................... 138.1.3 Template Transfer .................................................................................................................................. 168.1.4 Roadmap Transfer .................................................................................................................................. 208.1.5 Solution Documentation Assistant .......................................................................................................... 208.1.6 Test plan Transfer................................................................................................................................... 22

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    SAP SOLUTION MANAGERCONTENT TRANSFER

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    PREFACE

    This document provides information to drive decisions about changing an existing SAP Solution Managersystem, planning a new one, or upgrade an existing SAP Solution Manager 7.01 to a higher release. Itanswers architectural questions to enable decision-makers to design a best-run SAP Solution Managerconcept. Common decisions to be made are:

    New SAP Solution Manager installation or upgrade.

    Merge or split organizational units resulting, for example, from the sale of company branches.

    Correct mistakes made during previous design phases or add missing knowledge about SAPSolution Manager architecture.

    The recommendations refer only to content transfer from one productive SAP Solution Manager system toanother. There are no recommendations for managed systems.

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    SAP SOLUTION MANAGERCONTENT TRANSFER

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    1.OPERATIONS AND SOLUTIONS

    Operations is one of the key functions in SAP Solution Manager. It handles your daily business (operations).The majority of Operations content is bundled in a virtual container known as a Solution. This is the locationfor system and process information, data, and documentation, including system administration data and corebusiness process knowledge.1

    Not all Operations content is transferable.

    SAP distinguishes between Solution content transfer, and the transfer of SAP Solution Manager systeminfrastructure, such as the CCMS or SAP Solution Manager Diagnostics.The matrix below provides an initial overview of transfer possibilities, followed by best practices forperforming the transfer in each area and function.

    1http://service.sap.com/~sapidb/011000358700000558132009E

    Scenario/Function Transferable? How Remarks

    Central System

    AdministrationNo

    Early Watch AlertNo

    Existing EWA reports can be archived in an opticalarchive (see SAP note 546685)

    Service Level ReportNo

    Existing SLR reports can be archived in an opticalarchive

    Business Process andInterfaceMonitoring

    YesInitial transfer by

    transactionSolution_Transfer

    Only the customizing (setup session) is transferred.After the migration, manual generation and activationare required in the new system. Alert history wil l belost.

    System Monitoring Only the customizing (setup session) is transferred.After the migration, manual generation and activationare required in the new system. Alert history will belost.In an upgrade it has to be decided whether a transportis appropriate, or the new Monitoring and AlertingInfrastructure is to be used (seehttp://wiki.sdn.sap.com/wiki/display/TechOps/Home)

    Collaboration Issues, Expertise-on-Demand requests, and tasks aretransferred. The service plan must be synchronizedwith SAP Backend

    Solution definitions

    Documentation

    Service Plan

    http://service.sap.com/~sapidb/011000358700000558132009Ehttp://service.sap.com/~sapidb/011000358700000558132009Ehttp://service.sap.com/~sapidb/011000358700000558132009Ehttp://wiki.sdn.sap.com/wiki/display/TechOps/Homehttp://wiki.sdn.sap.com/wiki/display/TechOps/Homehttp://wiki.sdn.sap.com/wiki/display/TechOps/Homehttp://service.sap.com/~sapidb/011000358700000558132009E
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    SAP SOLUTION MANAGERCONTENT TRANSFER

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    Show how thisprocedureis executed in SAP Solution Manager.

    Issue Management

    Service Deskmessages No

    Logical ComponentsNo

    To be defined & maintained prior to Solution transfer.Logical components must be created and assigned tothe transferred solution again, in the new system.

    Change historyNo

    Change documents cannot be transferred from onesystem in another.

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    SAP SOLUTION MANAGERCONTENT TRANSFER

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    2. PROJECT MANAGEMENT

    This chapter describes project-related aspects of transferring content into another SAP Solution Managersystem. It is limited to the most important aspects of making projects initially available in different SAPSolution Manager systems.

    2.1 Proj ects2

    All projects can be transported in a transport request, which is created using transactionSOLAR_PROJECT_ADMIN.This functionality ensures that all assignments made to the project are included in the transport. However,there are some limitations.

    After a successful transport, administration data such as the project landscape, team members, and projectstandards need to be adapted to fit the new system.

    The following elements are transported:

    Project structure (e.g. scenarios, processes, process steps) with all assignments (transactions,configuration objects, development objects, test cases, ...)

    All documents

    Structure attributes

    Assigned test cases (manual test cases and eCatts) which are stored centrally in the SolutionManager system

    Assigned TBOMs (as of SAP Solution Manager 7.1)

    Status values in roadmaps directly assigned to a project, and project-related documents assigned to

    this roadmap.

    The following elements cannot be transported:

    Change history of changes on the tabs

    Assigned service messages and issues

    Assigned end users and end user roles

    Assignments of administration (tab) data, such as team member assignments, keywords, status

    Document settings in the Knowledge Warehouse (definitions of document attributes and statusschemes)

    2Data migration of projects between systems is not supported as of SAP Solution Manager 7.0 (between SAP Solution Manager 2.1/2.2

    and SAP Solution Manager 3.1/3.2 data migration was supported via transaction SOLAR_MIGRATION, see SAP Note 644123).

    Scenario/FunctionTrans-ferable?

    How Remarks

    Projects

    Yes

    TransactionSOLAR_PROJECT_ADMIN

    See details in chapter2.1 Projects

    Templates See details in chapter2.1.2 Templates

    Roadmaps Transaction RMDEF or reportRM_TRANSPORT_FUNCTION

    See details in chapter2.2 Roadmap

    SolutionDocumentation

    Assistant

    TransactionSOLMAN_WORKCENTER or

    SM_ WORKCENTER

    See details in chapter2.3 SolutionDocumentation Assistant

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    SAP SOLUTION MANAGERCONTENT TRANSFER

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    Show how thisprocedureis executed in SAP Solution Manager.

    Logical Components (must be created and assigned again to the transferred project, in the newsystem)

    Assigned TBOMs (valid up to SAP Solution Manager 7.01)

    Issues and Service Desk messages are not collected while the project transport is created

    2.1.1 Docum ents

    Documents usually consist of the most recent version (the version displayed in a project) and changeversions, which are created automatically whenever a document is changed.The transport function in SOLAR_PROJECT_ADMIN transfers documents with all change versionsonly ifthe following prerequisites are fulfilled in the Solution Manager system:

    1. For systems with support package ST 400 SP18SP26, and support package ST 710 SP1SP3,SAP Note 1624346 must be installed.

    2. Table IWPROPVAL must not containthe following entry:

    AREA: IWBSOLAR

    CLASS: (= space) NAME: IWBSOLAR_TRANSPORT_STATUS VALUE: RELEASED

    If table IWPROPVAL contains such an entry, remove it, if you want to transfer all changeversions of the assigned documents.

    Please note that documents stored on a third -par ty supp l ier 's con tent server and n ot on an SAP

    Content Server wil l not b e transp orted directly . Please pay attention to SAP Note 865561 describ ing a

    workaround for th is s i tuat ion.

    2.1.2 Temp lates

    Templates are created and maintained in template projects, which can be transferred in the same way asother projects, e.g. implementation projects. To be able to transfer templates or complete template projects,both the templates and the template project must be assigned to a transportable package. The package isassigned when the template project and a template are created. A transportable package can be assignedlater, but it is very time-consuming (moving all relevant objects from a local package, e.g. $TMP to atransportable package).

    As well as transporting the whole template project (including all templates), single templates, created withinthe template project, can be transported separately, using the template transport function inSOLAR_PROJECT_ADMIN. Once a template has been transported to the target system, it is visible there toall projects, in the Scope tab in transaction SOLAR_PROJECT_ADMIN.Note: the following restrictions apply to transporting a template, compared to transporting projects:

    The template transport transfers only the most recent version of a document. Change versions ofdocuments cannot be transferred with this function.

    Documentation on the Project Documentation tab is not included in the transport of a singletemplate.

    Remark with respect to template project transport:

    If the template project has to be transported finally into a target SAP Solution Manager system, the originalityof this project has to be switched into the target SAP Solution Manager system too. This requires additional

    activities by using a relocation transport request. Afterwards the template project can be further processed inthe new target system.

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    SAP SOLUTION MANAGERCONTENT TRANSFER

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    Show how thisprocedureis executed in SAP Solution Manager.

    Show how thisprocedureis executed in SAP Solution Manager.

    Show how thisprocedureis executed in SAP Solution Manager.

    SAP note 1304462describes in the chapter Solution how to proceed, in order to switch the originatingsystem from the old to the new originating system.

    2.2 Roadmap

    Roadmaps created by the customer can be transported in transaction RMDEFusing reportRM_TRANSPORT_FUNCTION. This report packs the roadmap structure with all the relevant languages,documents (phase and task descriptions), accelerators, entry screen, and roadmap attributes (Flavors,Roles, Subject Areas) into a transport request.Only the most recent version of assigned documents is transferred. Change versions of documents are nottransferred with the roadmap transport.

    2.3 Solut ion Docum entat ion A ssistant

    You can download or upload the check rules for your Analysis Project using the Solution DocumentationAssistant functionality. The Analysis Project contains the business process structure, including transactionassignments and assigned check rules. The data is exchanged between the two systems using XML filetransfer methodology.

    3. INCIDENT MANAGEMENT

    The transfer of support messages (incidents) from one SAP Solution Manager system to another is notsupported. For solution-specific service desk messages (and issues), see chapter0 1. Operations andSolutions,and for project-specific service desk messages (and issues), see chapter Error! Referencesource not found.Error! Reference source not found..

    4. CHANGE MANAGEMENT

    The transfer of change documents from one SAP Solution Manager system to another is not supported.

    5. TEST MANAGEMENT

    The Test Workbench includes functionality for transporting test plans and test packages.Test plans and test packages are always transported completely: you cannot transport only the changes thathave been made to them. Test plans and test packages with a transportable package assigned to them canonly be changed if you allow changes to repository objects.The transport connection in the Test Workbench does not include the assignment of test cases and TBOMsto projects. There is no functionality for transporting assignments made to a project. Use the transportfunction in transaction SOLAR_PROJECT_ADMIN to transport the corresponding project separately.The tester assignment, the test status and test-related messages of a test plan are not transported in thestandard, because these entities are specific to systems and clients.

    Show how thisprocedureis executed in SAP Solution Manager.

    https://service.sap.com/sap/support/notes/1304462https://service.sap.com/sap/support/notes/1304462https://service.sap.com/sap/support/notes/1304462
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    SAP SOLUTION MANAGERCONTENT TRANSFER

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    6. ROOT CAUSE ANALYSIS

    There is no tool support for transferring data between SAP Solution Manager systems in the SAP SolutionManager Diagnostics environment. This applies both to configuration data and to the diagnostics datacollected by the agents configured on the managed systems.It is possible, however, to extract the diagnostics data out of the Business Intelligence system in SAPSolution Manager (or a connected one) using standard BI tools. This data can also be re-imported. SAPSolution Manager provides no tool support for this type of data transfer, or to enable the other SAP SolutionManager system to use the transferred data.

    7. TECHNICAL DEPENDENCIES

    This chapter provides an overview of the technical layer of SAP Solution Manager, and the related aspects oftransferring content.

    7.1 System Land scape Directory (SLD)

    The System Landscape Directory (SLD) is a technical CIM (common information model) database thatcontains all the informationsuch as server name, SID and product data like SP Stacks or patch levelforthe connected systems. The SLD is a central information provider that can gather this information, and act assingle point of access for the administrator, and tools/services that use this dataThe local SLD of a Solution Manager system is usually connected to one or more central SLDs, which deliverthis information via the SLD bridge to the local SLD of the Solution Manager system. Information exchangewith the central SLD is not possible. A regular job in the Solution Manager system synchronizes the databetween the central and the local SLD. Another job (LANDSCAPE FETCH) synchronizes the local SLD withthe SMSY.When merging systems, you can group SLDs and adapt the usage relationship when you import the contentof one or more SLDs to the new one. For a detailed description, see note 935474.

    7.2 RFCs, CCMS, and SCOT

    You cannot transport RFC connections, so you need to regenerate all the required RFC connectionssuchas READ, LOGIN or TRUSTED RFCin the new productive SAP Solution Manager system.

    CCMS configurations can be transported using a monitoring properties variant.Detailed information can befound here3.

    There is no tool for transporting customizing settings in transaction SCOT, and certain system/client-relatedsettings, such as the Default Domain, should not be transported, and must be reconfigured in the newsystem.

    7.3 SAP Bus iness Intel l igenc e and Wil y Enterpris e Manager Data

    All the data stored in the SAP Business Intelligence system in SAP Solution Manager, or connected to theSAP Solution Manager system as BI storage, can be extracted and imported to another SAP SolutionManager BI, with the SAP Business Intelligence tools (SAP Solution Manager provides no tool forcollecting/exporting data that is relevant to SAP Solution Manager from the SAP Solution Manager BIdirectly). If you have Wily Introscope, you can only merge the data from one or more Enterprise Managers,by full copy. You stop the Enterprise Managers, copy the data directories from the source EnterpriseManager to the target, and restart them. You cannot import additional data from a different IS EM.

    7.4 Maintenance Optimizer and License Keys

    3http://help.sap.com/saphelp_nw73/helpdata/en/21/5de988166811d294cc00a0c93033f7/frameset.htm

    http://help.sap.com/saphelp_nw73/helpdata/en/21/5de988166811d294cc00a0c93033f7/frameset.htmhttp://help.sap.com/saphelp_nw73/helpdata/en/21/5de988166811d294cc00a0c93033f7/frameset.htmhttp://help.sap.com/saphelp_nw73/helpdata/en/21/5de988166811d294cc00a0c93033f7/frameset.htmhttp://help.sap.com/saphelp_nw73/helpdata/en/21/5de988166811d294cc00a0c93033f7/frameset.htm
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    SAP SOLUTION MANAGERCONTENT TRANSFER

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    The transfer of maintenance procedures (Maintenance Optimizer transactions) from one SAP SolutionManager system to another is not supported.For high-security customers, a possible option is to download the license keys with one Solution Managersystem, and transfer them as xml files to a second Solution Manager system.

    7.5 Central Performanc e History (CPH)

    CPH configuration tables and the CPH transaction data table (cluster table) are also transportable.

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    8. HOW TO

    8.1.1 Solut ion Transfer

    What to do Screen Display

    Select the solution totransport, in transactionSOLUTION_TRANSFERin SAP Solution Manager,and mark the items to betransported, in the Scopearea. Choose the transporttarget. Click Next, to startthe export.

    Once the export is

    completed, you will beprompted to store the filesolution.zip. Save it to thedesignated destination.The transport request IDwill be shown in the statusline.

    Put the previously-createdtransport request in thetransport directory of yourSAP Solution Manager,and import it in transactionSTMS.

    Execute transactionSOLUTION_TRANSFER.

    A browser windows opens.Choose the location of thesolution.zip file, andupload it to the SAP

    Solution Manager.

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    Returnto topic content

    Once, the solution.zip isuploaded, choose theTarget Solution. This is apreviously-created newsolution, or an existingone. Choose the target

    logical components, theimport option and thescope. Click Import.

    If the transport request hasnot yet been imported, thesystem tells you whichtransport request now hasto be imported.

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    8.1.2 Pro ject Trans fer

    What to do Screen Display

    Select the project totransport, in transactionSOLAR_PROJECT_ADMINin SAP Solution Manager.

    Mark the project

    Select Transport from thetop menu or click on thetransport icon

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    If you choose AllLanguages please refer toSAP note 1742533

    Enter a transport request(NOT a local request).

    Download the data file ofthis transport request, andupload it into the transportfolders of the SAP SolutionManager. The transport isvisible in the import queue intransaction STMS.

    Select transport request and

    start the import.

    https://service.sap.com/sap/support/notes/1742533https://service.sap.com/sap/support/notes/1742533https://service.sap.com/sap/support/notes/1742533
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    Returnto topic content

    The import can beperformed immediately, orscheduled.

    On the Option tab, markIgnore Invalid ComponentVersion (in an upgradefrom SAP SolutionManager 7.01 to 7.1).

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    8.1.3 Temp late Transf er

    What to do Screen Display

    Select the template projectin which you have stored thetemplate to transport, intransactionSOLAR_PROJECT_ADMINin SAP Solution Manager.

    Open the template project

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    Choose the Template tab,and select the template fromthe list.

    Click on Transport

    Click on Continue

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    Select an option, and clickContinue.

    Follow the instruction on thescreen, to select a role ofthe project systemlandscape, and clickContinue.

    Choose a transport request/task, and the languages,and click Continue. If youmark the checkbox here,unreleased documents willalso be collected.

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    Returnto topic content

    If there are local objects,reassign them to atransportable package.

    Finished.

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    Returnto topic content

    8.1.4 Roadm ap Transfer

    8.1.5 Solut ion Docum entat ion Assistant

    What to do Screen Display

    Select the roadmap totransport, in transactionRMDEFin SAP SolutionManager. The context menucontains Transport

    Select a transport requestand the content options.

    What to do Screen Display

    Execute transactionSOLMAN_WORKCENTERin SAP Solution Manager,and choose the work centerSolution Documentation

    Assistant. Navigate to theContent Interface andchoose either DownloadCheck Rules or DownloadAnalysis Project, dependingwhat you are going to

    export.

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    Returnto topic content

    a.) Select Download CheckRules, click Search, selectthe Check Steps and clickDownload, to store the zipfile on your PC.

    b.) Select DownloadAnalysis Project, select theAnalysis Project, and clickDownload, to store the zipfile on your PC.

    To upload the previouslystored zip files (from SAPSolution Manager 7.01 or7.1) execute transactionSOLMAN_WORKCENTER,select the SolutionDocumentation Assistantwork center, navigate to theContent Interface, and clickUpload Content.

    Select the previously storedzip files, and click Start, toimport the content.

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    Returnto topic content

    8.1.6 Test plan Tran sfer

    What to do Screen Display

    Select the test plan totransport, in transactionSOLMAN_WORKCENTER,in SAP Solution Manager. Inthe menu Test Plan,choose Transport TestPlan.

    Select the objects to betransported, and click on

    Transport.Fill in a transport request (orcreate a new one).

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